Southern Luzon State BTVTEd CP and ELT 3
School Grade Level
University
Mr. Benedict Decena Teaching Common
DAILY
Ms. Rose Ann Mago Competencies in
LESSON Teacher Learning Area
Mr. Daniel Par Home Economics
PLAN
Ms. Erica Peñ a
Teaching Dates March 06, 2023 Prelim
Quarter
and Time 7:30 am
Session 1
I. OBJECTIVES At the end of the lesson, the students should be able to:
The learners demonstrate an understanding on:
1. Understanding the procedure in Taking room service order.
A. Cognitive
2. Distinguish the flow in taking up the room service through telephone
conversation
The learners shall be able to:
B. Psychomotor
1. Perform as the hotel receptionist.
The learners:
1. Discuss taking room service order and its type of service.
C. Affective
2. Explain the flow of taking room service order
3. Show specific examples of taking room service Order
II. CONTENT Take and Process Room Service Orders
III. LEARNING RESOURCES
A. References
1. Textbook pages
2. Additional Materials https://en.m.wi.org/wiki/Room_service#:~:text=Guests%20can%20order
from Learning %20meals%20whenever,to%20stay%20inside%20their%20hotel.
Resource (LR) portal
B. Other Learning Resources Laptop, PowerPoint Presentation, TV, HDMI
IV. PROCEDURES
A. Prayer and Motivation The Teacher will lead the Prayer. Followed by motivational activity.
In order to achieve the objectives of this module, here are the guide for you:
1. Read and follow the instructions carefully.
2. Answer the pre-test before going through the lessons
3. Take note and record points for clarification.
4. Answer keys are at the last part of the module for reference
Terms Definition
Room Service Also known as “In- room dining”, one of the offered
services in the hotel were the guest orders will be
delivered to their rooms
Credit Card A small plastic card issued by a bank, allow the holder to
purchase goods and services on cred
Trolley Used in serving guest orders or used in delivering foods
guest to the rooms
Cutlery Are the materials used in dinning, like dinner knife, dinner,
fork
Bill Folder It is the container of the payment of the
guests
What I know
Directions: Read the items carefully. Encircle the letter of the correct
answer.
1. First thing to do in the room service in telephone conversation.
a. State room service dept. and greet the caller.
b. Answer the telephone on the first ring.
c. Repeat and confirm the order of the guest
d. Thank and bid Goodbye
2. Which skills a room service staff must have?
a. Ability to communicate
b. Imaginative
c. Artistic
d. Writer
3. An order form should have the following Except:
a. Date
b. Name/ room number
c. Time of order
d. Time of delivery
4. The trolley/ tray should then be filled with one of the following:
a. Cabinet
b. Flower vase/ centerpiece
c. Shoebox
d. Soap
5. During the room service telephone conversation, what you should get from the
caller?
a. Room number
b. Television
c. Pillow
d. Favorite pet
Reflective Approach:
Mental Modelling
Good day students! In the previous module you learned about the service
B. Review of Previous sequence from the guest arrival procedure, order taking procedure also the
Lessons restaurant technology. In this of module, you will develop and get new knowledge
and skills by learning the room service following the standard establishment
procedure and it also target to develop your communication skills in this part.
Room service is part of the hotel operations where they serves food conveniently
to their respective guest rooms by just calling the room service department and
place order of food & drinks to be sent to their room. In this lesson we will now
know the procedure of taking room service order and We will now have the
knowledge while taking this topic. Let us be excited!
Reflective Approach
Multimedia Presentation
PowerPoint and Video will be presented (This video will present the
actual setting on the procedure of taking room service order)
C. Presenting examples/
Learning Objectives
instances of the new
At the end of the lesson, the students should be able to:
lesson
The learners demonstrate an understanding on:
1. The significance of procedures in Taking room service order.
2. The flow in taking up the room service through telephone
conversation
The learners shall be able to:
1. Perform as the hotel receptionist.
The learners:
1. Understand the taking room service order and its type of service.
2. Explain the flow of taking room service order
3. Show specific examples of taking room service Order
D. Activities Activity
Directions: Upon reading, fill up the blanks for the steps of taking up room
service telephone conversation.
1._________________________________________________.
2._________________________________________________
3 ._________________________________________________
4 ._________________________________________________
5 ._________________________________________________
The first thing to take up a room service is to have a call to the receptionist
where the guest has to make the first move for any request. The receptionist
will follow for more inquiries regarding the guest’s orders and request. The
receptionist must make it sure that they get the correct information and must
accommodate the guest in a warm and pleasant manners.
Collaborative Approach
E. Developing mastery Oral Recitation
(Processing) The teacher will call students to answer the additional or follow up questions
related on the activity.
F. Making generalizations Integrative Approach
and abstractions about the Discussion Method
lesson
Taking room service order
What’s New
Taking Room Service Order Procedure
Have you tried to check in a hotel and restaurant? Where you simply
stay in the room and when you just wait for the waiter and waitresses serve you
for your request? That type of service is what we call a room service. Room
Service also known as “In- room dining”, one of the offered services in the hotel
where the guests orders will be delivered to their rooms. The room service is one
of the highlights in the food and beverages services because guests are
given the chances to enjoy consuming their food while staying in the hotel
room which is or that consider as a unique service in the hotel and restaurant.
Room service is also advantage to the guests because they save their time and
effort in going to the dining area especially those who have a busy schedule. To
explore more about room service, learn about the sequence of the
room service telephone conversation, the first step in the room service.
This is the indication that room service is requested.
What is It
This is the flow in taking up the room service through telephone conversation
A. ROOM SERVICE TELEPHONE CONVERSATION:
1. Answer the telephone on the first ring.
2. State room service department and greet the caller
3. Get the caller’s:
a. Room Number
b. Full name of the caller
4. Take the order of the customer (the customer will instantly state hid order
base
from the menu in the room.)
a. Listen and write the order of the guest
b. Do the suggestive selling
c. Repeat the order and confirm for the finalization.
5. Ask the guest for the time of delivery of the food and how the guest wanted to
settle his/her bill (is it in cash, credit card or charge to the account.)
6. Thank you & goodbye.
What’s More
Read and understand the sample script of the room service attendant on
how it is done. Familiarize the procedure, making sure to speak clearly and
fluently to make it understandable to the guest.
Room Service Telephone Conversation Script Attendant:
Hello, good morning room service department. This is (NAME) speaking. How
many I help you?
Guest: Good morning. Can I order for my breakfast?
Attendant: Yes, ma’am/ sir. But before that may I know who’s in the line and
your number please? Or your complete name and your room number please.
Guest: I am (NAME) and my room number is 123.
Attendant: Ma’am, we have 3 types of breakfast: Continental, Traditional and
American breakfast. In traditional breakfast, we offer 2 types of main course. We
have pork adobo with 1 cup of rice and fried chicken with 1 cup of rice. Which
one would you like to have ma’am/ sir?
Guest: Pork Adobo
Attendant: We offer fresh fruits, ma’am/ sir. Would you like to have 2 slices of
mango,2 slices of melon or 1 piece of banana?
Guest: 2 slices of mango
Attendant: We also offer fresh juice. Mango or pineapple?
Guest: Mango Juice
A: For the bread ma’am/ sir, would you like to have a butter or cheese bread?
G: Cheese bread.
A; How about coffee ma’am/ sir, we have latte, black coffee and cappuccino.
Guest: Latte please.
Attendant: Ok ma’am /sir. What time would you like your foods to be delivered
ma’am/sir?
G: At exactly 8:00 in the morning.
Attendant: Alright ma’am /sir. I will repeat the details of your order. You
ordered traditional breakfast and it consists of 1 cup of rice with pork adobo, 2
slices of mango, mango juice, cheese bread and latte. It will be delivered in your
room at exactly 8:00 am. Did I get your order right ma’am/ sir?
Guest: Yes, that is correct.
Attendant: By the way ma’am/ sir, in what way would you like to settle your bill?
Is it in cash, credit card or charge to your room?
Guest: Charge to my room.
A: Alright ma’am/ sir. Is there anything else you need ma’am/ sir?
Guest: No. / None so far.
A: Ok ma’am /sir. Thank you so much for calling and if you have some inquiries
don’t hesitate to call (NAME OF HOTEL, ROOM SERVICE DEPARTMENT). Have a
nice day
G. Finding practical
applications of concepts The teacher will ask some students to give their insights about what they learned
and skills in daily on the lesson and the teacher will sum up the lesson before it ends.
living(Reflection)
Written Assessment (10 points)
Activity.
Room Service Telephone Conversation
H. Evaluating learning
Perform as the hotel receptionist where a certain guest asks for a room service in
the Hotel. Follow the sequence of telephone conversation script you studied.
In this activity, you will be rated based on the rubrics below
I. Additional activities for Collaborative Approach
application of remediation Peer Teaching and Reassessment
V. REMARKS Classroom Rules:
Respect
Pay attention on the discussion
Listen Attentively
Participate Actively
Always be motivated to learn
Rubrics for Grading Presentation:
Criteria Satisfactor Needs Unsatisfacto Total
Improvements
y ry
(3 points)
(5 points) (1 point)
Take guest order
for room service
Use selling
Techniques to
optimize room
service sale
Confirm guest
order for room
service and
advise of
expected service
time
Record room
service order
