OVERVIEW OF MIGRATION PROCESS

This is the process for existing NetBank Business, Cash Management, NIS Custodial Services, Nedbank Accounting
and NedTreasury users to enable their access to the new Nedbank Business Hub (NBH).

Before you start, choose your new two-factor authenticator (2FA): either the Nedbank Business Authenticator (NBA) app, or a new Fast Identity
Online Universal two-factor token (FIDO U2F). Ensure your browser and phone meet the minimum technical requirements as outlined below.

The process can take up to 15 minutes to complete.

Each step is explained in this document. For more detail regarding each step of the migration continue with this guide.
STEP ONE: LINK PROFILE TO NEDBANK ID
• Log in to NetBank Business/NedTreasury.
• You will be presented with a screen informing you of the steps to take to
migrate to the new Nedbank Business Hub (NBH).
https://secured-id.nedbank.co.za/%20Nedbank%20Authentication Fraudsters
try to trick you into giving your login details via email, SMS and phone calls.
Never share your login details with anyone. secured-id.nedbank.co.za
• When you are ready, you can click on Start migration process.
• You will then need to log in with your Nedbank ID if you have one, or create a Log in with
Nedbank ID. your profile
password
• Your Nedbank ID will now be linked to your existing NetBank Business/
NedTreasury profile number and user ID.
• Print or save the Certificate password & Hub URL screen.
• Copy the link to the Nedbank ID site.
• Close the NetBank Business/NedTreasury browser and remove the token.

STEP TWO: IMPORT CERTIFICATE

• Paste the URL from the Certificate password & Hub URL screen presented in
step one into Chrome (https://secured-id.nedbank.co.za/). Please see minimum
technical requirements below. Log in with your Nedbank ID.
• Click on Security settings > Nedbank Business Hub > Download Certificate.
• A one-time password (OTP) will be sent to your mobile device to secure the
download of your certificate.
• After downloading the certificate, double-click on the certificate.pfx file in the
bottom left corner of your screen to start the certificate import wizard. Download and
• Import the certificate by clicking through the wizard where you will be prompted import the
to enter the certificate password. certificate
• On completion of the import, click on Nedbank Business Hub and you will be taken
to a new URL: https://nedbankbusinessHub.nedbank.co.za/.

Note: Install the NBA app from Play Store or iStore before starting step three.

STEP THREE: LINK TWO-FACTOR AUTHENTICATOR TO NEDBANK ID

• From the URL: https://nedbankbusinessHub.nedbank.co.za/ you will be
prompted to click Ok on the certificate.
• Log in with your Nedbank ID.
• Select to register either the NBA app or FIDO token. For the NBA app click on
Click on Device Unregistered and click here to scan your QR code. Link your
• Scan the QR code with the NBA app or tap the token. two-factor
• Click on Accept or tap the token to confirm the link.
• You have migrated to the NBH.

It is important to note that once you have activated the new two-factor authenticator (NBA app or FIDO token), you will not be able to use the old
method (your current token or certificate) to access NetBank Business or NedTreasury.

MINIMUM TECHNICAL REQUIREMENTS

THE FIDO TOKEN REQUIREMENTS: NBA APP SYSTEM REQUIREMENTS:

FIDO token requirements: Chrome Most Android and iOS devices, specifically Android 4.4 (KitKat API level 19)
build 67+ and iOS 10+

THE KEY PRINCIPLES OF THE NEDBANK TIERED SECURITY ARE THE FOLLOWING:
• Something you have – the 2FA and certificate.
• Something you know – your Nedbank ID username and password.
• Your presence – you need to tap the FIDO 2FA at log in or accept a message on the NBA app.
NEDBANK BUSINESS HUB

HOW TO CREATE A NEDBANK ID ONLINE

From www.nedbank.co.za click on the padlock on the right of the screen and then
Nedbank ID in the dropdown list.

Nedbank Chat Branch locator +27 86 055 5111 Nedbank Chat Branch locator +27 86 055 5111

New to our latest online banking?

Register

or 1 Log in to https://
Back

Let’s get started

2 Capture all the
Log in with Nedbank ID.
secured-id.nedbank.
Please enter your South African ID number.

Don’t have an SA ID?

details required
providing either
Username

co.za/ and click on

SA ID number

Experience our new online banking

Fast Easy

Access an enhanced banking experience with great

Secure
Password

Register. your South African

Next

identity or foreign
new features and regular updates.
Forgot your details?

By logging in you accept the terms and conditions.

passport number.
Integrated with secure online infrastructure.
Log in

Beware of the latest scams Important information

There has been an increase in online Fraud awareness While you’re at it, download our new
fraud in the banking industry with Nedbank Money app.
some of the latest scams involving Browser requirements
fraudsters prompting you to click on
a link in an email or SMS. Online share trading

Learn more
Trusteer Rapport security

Nedbank Ltd Reg No 1951/000009/06.

Authorised financial services and registered credit provider (NCRCP16) Contact Find an ATM or branch Help Terms and conditions
© Nedbank 2018 Contact us Find and ATM or branch Help Terms and conditions

Nedbank Chat Branch locator +27 86 055 5111

Nedbank Chat Branch locator +27 86 055 5111

Welcome to Nedbank ID
Back 3 Accept the A Nedbank ID is a username and password
combination of your choice, which you’ll use to log

Let’s get started

Approve-it message
in to all Nedbank digital platforms.

You’ll create these secure login details in the next

easy steps.
Please enter your South African ID number.

Don’t have an SA ID?

SA ID number
sent to your mobile Create my Nedbank ID

53
number provided
Next
Please check cellphone number *** in the Nedbank ID
*** 5415
for an Approve-it™ message
registration.
You’ll need to accept it to continue.

Nedbank Ltd Reg No 1951/000009/06.

Authorised financial services and registered credit provider (NCRCP16) Contact Find an ATM or branch Help Terms and conditions

Nedbank Ltd Reg No 1951/000009/06.

Authorised financial services and registered credit provider (NCRCP16) Contact Find an ATM or branch Help Terms and conditions

Nedbank Chat Branch locator +27 86 055 5111 4 Create a Nedbank ID username and password.
Create your Nedbank ID
Username
4.1 Your username must be alphanumeric (this means it must
contain letters and numbers) and must be at least seven characters long. You
cannot use spaces, and only these special characters can be used: +-@()
Password

Confirm password

4.2 You will be guided in creating your password with a handy password strength
Create
meter. Your password must have:
• between eight and 16 characters;
• at least four letters;
Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16)
Contact Find an ATM or branch Help Terms and conditions

• lower-case (a-z) and upper-case letters (A-Z);

• a number (0-9); and
• a special character (@%&!).

Nedbank Chat Branch locator +27 86 055 5111

Awesome!
Your Nedbank ID username
is JockBushveld123.
• Use it to log into all new Nedbank digital platforms.

• Don't share your username or password with anyone.

Done
For further assistance contact the helpdesk.

Nedbank Ltd Reg No 1951/000009/06.

Authorised financial services and registered credit provider (NCRCP16) Contact Find an ATM or branch Help Terms and conditions
NEDBANK BUSINESS HUB

RECOVER YOUR NEDBANK ID

Navigate to Nedbank.co.za.
Click on Online Banking.
Click on Forgot your details?

Click on I need my Nedbank ID username.

You will be asked to enter your South African identity number or

foreign passport number and your cellphone number. Your Nedbank
ID will be sent to your cellphone number.

NEDBANK ID PASSWORD CRITERIA:

Between eight and sixteen characters long.
At least four alpha characters with some lower-case and some upper-case.
At least one numeric character.
At least one special character (@#$%^&*).

For further assistance contact the helpdesk.

NEDBANK BUSINESS HUB

LINK PROFILE TO NEDBANK ID

STEP ONE: Link profile to Nedbank ID | STEP TWO: Import certificate | STEP THREE: Link two-factor authenticator to Nedbank ID

You will be presented with the screen Migration to the Nedbank Business Hub once you have been notified of the migration process.

1 LOG IN TO NETBANK
2 CLICK ON START
BUSINESS/NEDTREASURY
MIGRATION PROCESS.
AS USUAL.

3 LINK YOUR NEDBANK ID TO YOUR If you have

multiple profiles on
PROFILE NUMBER, TOKEN PIN AND PROFILE NetBank Business
PASSWORD CREDENTIALS. or NedTreasury,
repeat steps one
to three for each
profile.

If you already have a Nedbank ID, click on I have a Nedbank ID. You will then be prompted to log in with your Nedbank ID username and
password. You will be presented with the information necessary to download a certificate in step four below.

If you do not have a Nedbank ID, click on Create a Nedbank ID and follow the next steps.

Register your Nedbank ID with a South African identity or passport number

Complete all fields with your personal details.

STEP ONE: Link profile to Nedbank ID | STEP TWO: Import certificate | STEP THREE: Link two-factor authenticator to Nedbank ID

Create your Nedbank ID now by entering your username

An Approve-it message will be sent to your mobile
and password in the relevant fields as shown below.
device. You will need to accept this message and
finish registering your Nedbank ID.
Once the Nedbank ID is created, or linked to your profile,
accept the terms and conditions.

If you have multiple profiles

on NetBank Business or
NedTreasury, repeat steps USER ID
one to three for each profile.
The following credentials have now been linked to your
Nedbank ID:
• Profile number.
• User ID.
• Product (NetBank Business or NedTreasury).

4. PRINT/DOWNLOAD AND
SAVE THIS PAGE.

Print or save the certificate password on this instruction page. The

certificate password will be needed to download a certificate to your
PC/laptop safely. Copy or record the link from the certificate download
site as you will use this as part of the certificate download process. The
certificate password will be needed to safely import a certificate to your
PC/laptop.

Note: Close your browser and remove your token.

NEDBANK BUSINESS HUB

DOWNLOAD A CERTIFICATE
STEP ONE: Link profile to Nedbank ID | STEP TWO: Import certificate | STEP THREE: Link two-factor authenticator to Nedbank ID

LOG IN TO CLICK ON SECURITY SETTINGS CLICK ON NEDBANK BUSINESS

HTTPS://SECURED-ID.NEDBANK.CO.ZA/ IN THE TOP LEFT-HAND CORNER. HUB CERTIFICATE MANAGEMENT.
WITH YOUR NEDBANK ID.

Save this URL as a favourite to manage

your certificate, Nedbank ID and two-factor
authenticator in future.
Click on Download certificate and an OTP will be
Have your certificate password printed or sent to your phone. Capture the OTP to begin the
saved and ready for entry during the certificate certificate download process.
download steps.

Click on Download certificate. Double click on the certificate.pfx in Capture the OTP received on your
the bottom-left hand corner. Mobile device and click Download.

Paste the password into the

password field to decrypt and
import the certificate. Keep
clicking on Next until the certificate
import is complete.

Click on Nedbank Business Hub

to access the log in to the
Nedbank Business Hub.

Click through the screens as

prompted by your browser.

SAVE THIS SITE’S URL AS A FAVOURITE FOR FUTURE ELECTRONIC BANKING

LOGINS: WWW.NEDBANKBUSINESSHUB.CO.ZA.
NEDBANK BUSINESS HUB

LINK TWO-FACTOR TO NEDBANK ID

STEP ONE: Link profile to Nedbank ID | STEP TWO: Import certificate | STEP THREE: Link two-factor authenticator to Nedbank ID

APP REGISTRATION
Follow the below steps to link the Nedbank Business Authenticator app (NBA app) to your Nedbank ID.

Download the Nedbank

Business Authenticator app
(NBA app) from the Play Store
or iStore

LOG IN TO
https://nedbankbusinessHub.nedbank.co.za/
WITH YOUR NEDBANK ID.

It is not possible to access this URL

if you have not imported your certificate.

YOU WILL BE PROMPTED TO SELECT

A TWO-FACTOR AUTHENTICATOR.
CLICK ON MOBILE DEVICE
REGISTRATION.

As you click on Nedbank Business

Authenticator app registration, the QR
code will appear on your PC.

IN THE NBA APP, CLICK ON

DEVICE UNREGISTERED,
CLICK HERE TO SCAN YOUR QR
CODE.

SCAN THE QR CODE ON YOUR PC WITH THE APP

(ON YOUR MOBILE DEVICE) TO LINK YOUR MOBILE DEVICE
TO YOUR NEDBANK ID.

A message will be sent to

the NBA app, which you
must accept.

YOU WILL BE PROMPTED

TO ACCEPT A MESSAGE
WITHIN THE NBA APP
NEDBANK BUSINESS HUB

LINK TWO-FACTOR TO NEDBANK ID

STEP ONE: Link profile to Nedbank ID | STEP TWO: Import certificate | STEP THREE: Link two-factor authenticator to Nedbank ID

FIDO TOKEN.
Follow the below steps to link the FIDO token to your Nedbank ID. Do not start the registration of your FIDO token until you have received the
token. Delivery takes 24 to 48 hours depending on your location and availability.

LOG IN TO
https://nedbankbusinessHub.nedbank.co.za/
WITH YOUR NEDBANK ID.

It is not possible to access this URL

if you have not imported your certificate.

INSERT YOUR FIDO TOKEN

YOU WILL BE PROMPTED TO SELECT INTO A USB PORT, THEN TAP
A TWO-FACTOR AUTHENTICATOR THE TOKEN TO LINK IT TO
(2FA). Click on FIDO device registration. YOUR NEDBANK ID.

YOU CAN USE THE DEVICE- YOU WILL BE REQUESTED

FRIENDLY NAME DURING 2FA TO TAP THE TOKEN AGAIN.
MANAGEMENT IN FUTURE.
Click on Save to link the device
name to your Nedbank ID.

ACCEPT THE DEVICE-FRIENDLY

NAME OR CHANGE IT.

YOU CAN NOW YOU HAVE LINKED

ACCESS THE YOUR FIDO TOKEN TO
NBP. YOUR NEDBANK ID
SUCCESSFULLY.
Click on Continue to access
the Nedbank Business Hub.
NEDBANK BUSINESS HUB

MULTIPLE PROFILES
Clients with multiple electronic banking profiles

If you have access to more than one electronic banking profile, you will need to repeat Step one, using the old token and your Nedbank ID, until
each profile has been linked to your Nedbank ID and new two-factor authenticator. Once you have logged in to the NBP with your Nedbank ID and
the new two-factor authenticator, you will not be able to log in to the old NetBank Business/NedTreasury website(s).

NAVIGATION

This Hub is a single point of

entry where you can ‘Apply’ for
YOU ARE NOW ON additional products or request
THE LANDING PAGE services on your existing accounts,
OF THE NEDBANK eg IT3b certificate based on the
BUSINESS HUB. mandate you have.

You will have access to the electronic banking systems

(NetBank Business /NedTreasury) in the Transactional
Banking section. The link will be available only if you
have the relevant rights to access those systems
and if you have moved to the Nedbank Business Hub
successfully as described in this document. The Money
Web will always be visible and will require a logon.

Authorised Persons can delegate

their authority (where required).
NetBank Business profile, user and
account changes can also be made
online.

You can use the top menu to

navigate through the Hub.
NAVIGATION

In the All accounts section you can access the accounts you
are mandated to view along with access to their services, eg
their balances, statements, IT3Bs, etc.

Your role and access rights are determined by the business

context that you have selected (‘ABC Company’ in the
example above). You will be able to view all accounts and
balances linked to this context on the Hub.

Click on User Permissions to manage different user

access rights, for example you may manage account
service permissions by granting or removing access
to services per account per user. This will also include
account-specific and non-account-specific user rights
for NetBank Business. The General Authorising Extract of
Minutes can also be viewed and an authorised person (as
nominated in that document) can perform a delegation
of authority for other users in your organisation to use
the NBP.

Click on Profile settings to use this self-service

capability to do maintenance on your NetBank Business
profile and user permissions, for example to remove
a user from a profile. There are no manual forms to
complete.

Click on NetBank Business Click on NedTreasury

to access the electronic to access the electronic
banking channel as you banking channel as you
know it today. Once inside know it today. Once
NetBank Business you will inside NedTreasury you
be able to navigate back will be able to navigate
to the Hub. back to the Hub.
NAVIGATION

Terms and conditions are available for

those products that can be applied for on
the NBP.

Click on Apply to apply for a new product

if your access rights allow.

Tasks are displayed in your My tasks list and

may include, for example ‘Acceptance of account
application document’ if you applied for an additional
current account. It will help you to track and to act on
those tasks that are urgent and important.

Click on Apply if you want to apply for

a new product through the Hub. You
can apply for a new product only if your
access rights allow it.

SCROLLING DOWN ON THE PAGE

The Services function gives you the

Scrolling down, the ability to initiate a service from the
Progress tracking NBP. There are multiple services
function gives you the available for the different types of
ability to track the accounts you hold with Nedbank,
progress of an item for example certificate of balance,
requested through the proof of account, settlement letter,
NBP. etc.

CLICK ON THE LOGOUT LINK IN THE TOP-RIGHT CORNER OF THE SCREEN

TO SIGN OUT OF THE NEDBANK BUSINESS HUB.