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Coffee Barista

Hsat Ma Ma Ko is seeking opportunities in social media and marketing where she can apply her communication skills. She has experience as a customer service leader for a travel agency, resolving inquiries and training new employees. More recently, she worked in marketing for a cosmetics company, boosting sales through social media campaigns. Currently, she works as a barista at Caribou Coffee, where she prepares and serves beverages and manages inventory. Her goals are to learn more about different coffee types and improve her skills as a barista.

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lyli Star Angelo
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17 views1 page

Coffee Barista

Hsat Ma Ma Ko is seeking opportunities in social media and marketing where she can apply her communication skills. She has experience as a customer service leader for a travel agency, resolving inquiries and training new employees. More recently, she worked in marketing for a cosmetics company, boosting sales through social media campaigns. Currently, she works as a barista at Caribou Coffee, where she prepares and serves beverages and manages inventory. Her goals are to learn more about different coffee types and improve her skills as a barista.

Uploaded by

lyli Star Angelo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Hsat Ma Ma Ko (Lily)

Coffee Barista

Personal Summary
I am a communications professional seeking opportunities in the field of social
Personal Information media and marketing, where I can apply my skills for continuous improvement I'm
an experienced as sale staff with a keen eye for trends and a passion for the retail
Mobile: +971504239917 industry. I put customer satisfaction first, always. As a coffee lover , I’d like to
E-mail: [email protected] learn more different types of coffee . I always try to make better coffee as barista .
Religion: Muslim
Birth Date: 5.6.2001
Marital Status: Single
Place-Dubai Work Experience

(2019-2020) As Customer Service Leader for traveling agency in All Ok Travel & Tour
Interests -Resolve customer inquiries via phone and emails
-Trained and mentored new customers employees on customer care services
-Creating Organizational
-Achieved 98% customers satisfaction rating to date
-Traveling & music
-Working with team and leading
(2021-2022) As Marketing staff for cosmetic products in Dubai
-Hosting personal development
-Boosted sales by use of Social Media campaigns
-Maintained excellent customer relationships
-Developing marketing campaigns to promote products
Education
(2023) As a Barista in Caribou Coffee in Dubai
-Graduated in English major at -Prepared and served hot or cold beverages, including teas and espresso-based
University of foreign languages in drinks by using an espresso machine, French press, drip coffee, pour-over, Moka
Mandalay pot, single brew, as well as cold brew coffee preparation methods
-Studied LCCI levels (1,2,3) • Managed and maintained store inventory by ordering, receiving,
-Certified in Advanced Business and stocking supplies as well as retail products
Calculations (UK) • Took customer orders and conveyed them to other employees
-Certified in Business Management for preparation
& Administration

Skills Major Achievements


Employee of the year (2020)
Analytical thinking, planning First place in sales performance (2021)
Strong communication
Tolerant and flexible
Organization & prioritization
Problem solving
Team leadership
Social media marketing
New product development

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