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Kpi - Admin Asst

This document outlines key performance indicators for an administrative assistant position at CBD Property Consultancy. It lists indicators in the areas of scheduling, office supplies, communication, visitor services, data entry, expense management, and overall responsibilities. The assistant is expected to efficiently manage schedules, inventory, communication, and client services while staying on budget and accurately entering data. Key targets include 98% on-time attendance, 95% satisfaction rates, 90% accuracy, and reducing expenses by 5% through cost control.

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HR SCPC
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157 views1 page

Kpi - Admin Asst

This document outlines key performance indicators for an administrative assistant position at CBD Property Consultancy. It lists indicators in the areas of scheduling, office supplies, communication, visitor services, data entry, expense management, and overall responsibilities. The assistant is expected to efficiently manage schedules, inventory, communication, and client services while staying on budget and accurately entering data. Key targets include 98% on-time attendance, 95% satisfaction rates, 90% accuracy, and reducing expenses by 5% through cost control.

Uploaded by

HR SCPC
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ANNEX B

CBD PROPERTY CONSULTANCY


3009 HIGH STREET SOUTH CORPORATE PLAZA, 26 STREET,
9TH AVENUE, BONIFACIO GLOBAL CITY, TAGUIG 1635
TRAINING AND DEVELOPMENT – HR DEPARTMENT

EMPLOYEE NAME: POSITION: DATE HIRED:


KEY PERFORMANCE INDICATORS
IN-PROCESS KPI OUTGOING KPI OUTPUT KPI REMARKS
(KPI)

Efficiently schedule property Ensure a 98% on-time attendance Minimize scheduling errors to
SCHEDULING AND COORDINATION viewings, meetings, and record for meetings and achieve a 95% overall meeting and
appointments, minimizing conflicts appointments. appointment satisfaction rate.

Ensure that office supplies are


Maintain an optimal inventory level consistently available, achieving a
OFFICE SUPPLIES AND INVENTORY Keep an updated inventory of office
to avoid stock outs, reducing supply 90% satisfaction rate among
MANAGEMENT supplies and order as needed.
costs by 10%. employees regarding supply
availability.

Maintain a 95% accuracy rate in


Achieve a 90% customer satisfaction
COMMUNICATION AND Respond to emails and phone calls documented communication,
rating based on communication
CORRESPONDENCE promptly and professionally. minimizing misunderstandings and
effectiveness.
errors.

Maintain a satisfaction rating of at


Greet and assist visitors and clients Achieve a 95% client satisfaction
least 90% in client feedback surveys
VISITOR AND CLIENT SERVICES with a friendly and professional rate, demonstrating exceptional
regarding the quality of assistance
demeanour. client service.
provided.

Generate weekly and monthly Ensure that all reports are completed
Accurately enter property data into reports on property listings and on time with 100% accuracy,
DATA ENTRY AND REPORTING
the company database. administrative tasks, ensuring they providing reliable data for decision-
are error-free. making.

Maintain financial compliance by


Keep track of office-related expenses Reduce office-related expenses by
consistently staying within the
EXPENSE MANAGEMENT and ensure they are within the 5% through efficient cost control
allocated budget, achieving 100%
allocated budget. measures.
adherence to financial guidelines.

MR. FREDMAR DAEP - CONDA MS. CARMEN CONCHA – MALING, VP


ASSESSOR (HR) ASSESSE (Employee) NOTED BY (Employer)
KEY RESULT AREA (KRA): ADMINISTRATIVE ASSISTANT

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