2022 GPHR Workbook Module 6 Preview
2022 GPHR Workbook Module 6 Preview
GPHR
2022
Functional Area 06
Risk Management and
Compliance
IHRCI ® | www.ihrci.org
Global Professional in Human Resources (GPHR) Workbook
2022 Edition
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Introduction
As a purchaser of the GPHR certification workbook serials, you have access to the
www.ihrci.org learning system. The system contains Glossary that provides a search box and
a description of the key terms in HR. Also, the system consists of over 1,000 practice exam
questions and answers with explanations in our database including pre-test, review-test, and
post-test:
Pre-test: It contains the same percentage of questions from each content area. Participants
can take a pre-test of that module to access their conceptual understanding of that specific
area of the GPHR Body of Knowledge. When the pre-test is completed, an overall correct
percentage is provided along with the number and percentage of questions answered
correctly. The answers with explanations to individual questions are also provided. Our
system allows users to save the results of the pre-test so that they can improve upon that
later.
Review-test: Every review test contains questions with explanations which help to
understand the concepts of that particular knowledge area for each section of the study
workbook. Once you successfully finish reviewing for one section text in the workbook; you
naturally get access to the next section. Every new section helps construct on the earlier
concepts learnt in the previous knowledge areas. Please do step-wise study for all the
knowledge areas.
Post-test: Once you complete with all the knowledge areas, have a post-test through the full
length simulated practice tests under the same testing conditions as the actual exams. With
165 questions covered during the 3 hours test. These tests are designed to help you get the
feel of the final GPHR Exam, with similar format and question types. Practice till you are near
to 80% correct answers in the post-test. This helped you in understanding areas where you
have improved since the last test as well as list down topics for which you needed more
revision.
Access to the learning system is valid for twelve (12) months from the date of purchase to
cover two test windows. Each practice for the pre-test, review-test, and post-test may be
taken as many times as you would like within the 12 months. Access to these practice exams
is for your individual use; your account is not to be shared with others. Your use of the online
practice exams signifies your acknowledgment of an agreement to these terms.
This workbook is not a textbook. These materials include workbooks and practice exams are
intended for use as an aid to preparation for the GPHR Certification Exam conducted by the
HR Certification Institute. By using all of the preparation materials, you will be well-versed in
the five key functional areas that make up the HR Certification Institute GPHR body of
knowledge. Studying these materials does not guarantee, however, that you will pass the
exam. These workbooks are not to be considered legal or professional advice.
Table of Content
1. HR Risk Management
Research from global independent organizations shows that risk related to human
resource management (”People Risk”) is largely ignored or misunderstood by HR and
strategic-level planners. Furthermore, People Risk does not commonly feature as part of
Enterprise Risk Management (ERM). A study by the Economist Intelligence Unit highlighted
risk associated with human resource management as the most significant threat to global
business operations. Another study by the Conference Board classified this risk as the
fourth biggest impact on business performance, but placed it tenth in terms of how
effectively it is measured and managed within the business.
With the size and scope of People Risk, it’s important to get a clear understanding of the
various elements that sit under this concept and place them in a structure that allows a
business to include People Risk as an integral part of their risk management strategy.
The below figure illustrates a four-step process that Aon Hewitt has developed to allow HR
professionals and related stakeholders to begin implementing a review of People Risk
within their daily operations. The first step is for HR to prepare to handle People Risk by
aligning its processes and language with the other types of risk that are already managed
within the business. The second step is to identify People Risks based on the operational
processes and strategic decisions in which the business partakes. The third step is to
devise a strategy to minimize the impact of each risk on the business. Lastly, the fourth
step is to communicate your findings to the risk management stakeholders within the
organization and to ensure that HR is covered for the consequences of risk.
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HR Process for Including People Risk as Part of the Company’s Enterprise Risk Management Strategy
Source: Wade, G. (2012). Understand People Risk from Holistic Perspective. Aon Hewitt.
Once this is done, HR can return to identifying and monitoring risks as they appear. The
following pages flesh out each stage of the diagram in detail.
In most large firms, even though responsibility for employee health and safety resides in
the HR department, the HR manager responsible for international HR in the headquarters
of an MNE does not often deal with health and safety issues among foreign subsidiaries or
joint ventures. Responsibility for health and safety issues is normally left to the local
subsidiary.
Expats or business travelers may be exposed to both health and safety risks. To identify risk
areas, companies can check medical and political risk mappings. They can also take a look
at the recommendations and advice provided by various institutions or government
departments. Calling upon the services of a risk management specialist also is an option.
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2.1.1. Terrorism
One aspect of the topic of health and safety for international HRM that has received a
small amount of attention, but is probably the least important (unless, of course, it
happens to you!), is the problem of terrorism and/or kidnapping (the subject of a
separate heading). International terrorists have at times targeted the facilities and
executives of MNEs (and/or their families). Even though the news media attention to
these acts when they occur makes it seem as though they happen all the time,
everywhere, to all expatriates and their families, the frequency of and danger involved
with terrorist acts demonstrates that people are more likely to drown in their own
bathtubs than to be killed by terrorists! This is not to say that expatriates and their
families don’t need to be briefed on such concerns and oriented to a constant
awareness of the potential risks.
Of course, some countries present greater risks than others. And when expatriates are
being asked to serve in locales of greater risk, greater precautions need to be taken.
Various corporate reactions have ranged from essentially trying to ignore such
terrorism to abandoning certain markets where such terrorism is seen as more likely.
Some firms have tried to protect their managers and their families in various ways,
such as fortifying their homes, providing trained chauffeurs and guards, and using
local-sounding names for their subsidiaries to try to hide the identities of the MNE
parents of their local operations. In addition, some firms have purchased kidnap and
other kinds of insurance to cover their key executives.
2.1.2. Crime
Actually, the biggest threat to international travelers is not terrorism but old-fashioned
crime, such as theft and pick-pocketing. In addition, the arrest and incarceration of
traveling employees who either knowingly or innocently break local laws can be a
major concern. “Travelers have been thrown in jail for exceeding a credit card limit,
buying artifacts from an unlicensed dealer, entering an Islamic country with alcohol, or
failing to meet a contract deadline.” Indeed, in some countries, even false arrest of
American personnel can be a problem, particularly where this is a practice of local, low-
paid government officers or police to earn extra income.
And, then, while some expatriates end up in jail because they unknowingly commit
what may seem (at least in their home countries) not very serious crimes, others may
commit quite serious crimes while on foreign assignment (such as extortion or drug
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trafficking). And yet others get involved with less serious but still quite illegal activities,
such as drug and alcohol use, use of illegal prostitution, taking illegal pictures, or black
market money exchange.
Here, as with the other areas described, international HR needs to prepare policies and
procedures for dealing with such contingencies. And it needs to brief IAs and families
on the seriousness of local law and how to access the support that the employer can
provide.
2.1.3. Kidnapping
For international HR this poses a significant issue that must be addressed. Employee
advising, special kidnap insurance, security for international assignment living quarters
and for foreign offices and plants, special trained drivers, response plans, etc., all need
to be addressed ahead of time by international HR. For any MNE with employees
traveling to or residing in a country where there is a risk of terrorism, extortion, or
kidnapping, IHR needs to do a thorough analysis of the risk and to employ security
professionals to provide security briefings and protection for executives and other
employees traveling to and/or residing in high risk cities and countries.
Business travelers and international assignees and their families frequently (if not
usually) suffer from health complaints ranging from intestinal disorders due to
exposure to new bacteria that the immune system is not used to major exotic illnesses.
The fear of ending up in situations where the sufficient level of medical care is not
available can spoil any expatriation, journey or holiday. Language barriers, cultural
differences, poor medical facilities or bad infrastructure can make expatriates feel
uncomfortable and unsafe. The lack of cooperation between medical and social
organizations excludes homeless people from medical care, and prevents health
professionals from providing follow-up care, resulting in chronic diseases that may lead
to recurring emergencies. MNCs can outsource these activities to vendors that provide
specific health advice and customized medical kits based on health risk assessments for
expatriates.
International assignees should be aware that the criminal prosecution process varies
from one country to the next. They and their family members should know how to
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request immediate assistance from the nearest consular office or embassy in the event
of an arrest. A consular or embassy representative will explain the local judicial system;
provide a list of local attorneys; contact family and friends (if authorized by the
prisoner); facilitate the transfer of money, food, and clothing; ensure that the prison
conditions are humane and healthy; arrange medical examinations, if appropriate; and
protect against discriminatory treatment. Risk management begins with a clear
understanding of the existing laws. While the other actions may help, knowledge of the
law is most critical and is the logical place to begin.
Many firms find it important to retain one or more of the travelers’ assistance
programs or insurance programs that can provide help when the firm’s overseas
travelers or expatriates and their families experience difficulties.
Due to political and social unrest in many areas of the world, employers must be prepared
to bring international assignees and their family’s home if their safety is threatened. Many
global firms establish a corporate crisis team to create evacuation plans and make critical
decisions during emergency situations.
Further, in the event of serious illness or injury without adequate hospital or medical
facilities, civil strife, war, or similar emergencies in the host country, a Company may deem
it necessary to evacuate the expatriate and accompanying dependents to another location.
In such circumstances, the company may outsource a security institution to provide
services including site surveys and security risk assessment, traveler education and advice,
emergency response planning and security evacuation, crisis management services,
security consultancy, site management, and staffing and training services.
The following texts provide helpful hints on what defines a crisis location or situation, what
issues need to be considered, and offers a framework for "constructing" an emergency
plan.
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Assessing Risk
Source: Dwyer, T. (2001). Take a Proactive, Rather than Reactive, Approach to Emergency
Planning for Expatriates in Crisis Locations. KPMG.
Given the negative impact that the label "high risk" could have on inward investment
and tourism, political, economic, or social factors sometimes prevent governments or
their representatives from being completely candid about the degree of risk in certain
locations. Therefore, it is important to establish valid criteria for determining when a
location has become, or has the potential to become, high-risk. These factors can be
used to supplement home- and host-government information to provide a
comprehensive assessment of the host location. Such criteria could include:
• Evidence that military action may take place in the host country or a neighboring
country;
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It is important not only to establish criteria, but also to effectively monitor them.
Fortunately, the Internet has made this part of the job much easier, but it can still be
time-consuming for hard-pressed HR professionals. Many rely on outside service
providers for ongoing, updated risk assessments, which can help companies to make
more informed decisions about their business strategies — those currently in place,
and future — and, more importantly, evaluate the need to address real risks to their
employees, whether at home or abroad.
Companies can also use this information to determine when to move to the next stage
of their emergency plans, and to make sure that the company takes appropriate action,
thereby precluding (potentially costly) premature or unnecessary action.
Any workable emergency plan must be location-specific, and must address a wide
range of contingencies, incorporating both natural and man-made problems. However,
it is possible to identify certain "best practice" elements which should be incorporated
into all of them.
One thing most of these situations have in common is that there tends to be levels or
stages of a crisis, from the initial indications of disquiet to the full-fledged "storm."
Establishing a phased approach to emergency planning allows the company to avoid an
"all or nothing" response. An example of the way in which a phased plan might be
structured is set out below.
• Relevant embassies and consulates are contacted for advice and information
specific to certain nationalities;
• New assignments to the host location are delayed and more carefully scrutinized
for justification;
At this point, it is clear that the risks to your employees have risen to the point where
the employees may be in imminent physical danger. There might be serious doubts
about the viability of political structures, people are being injured or killed in riots, and
there is no longer real confidence that local police will be able to control the situation.
Some of the steps at this stage might be:
• Cancellation of all travel within the country, as well as of all new assignments;
Civil order has now disintegrated, perhaps the government has collapsed, military
action might be taking place, and given the risks, there is no business justification for
keeping expatriates in the country. Steps would include:
It is important to note that the steps outlined above represent only guidelines. Each
plan should be adapted to the particular company and its expatriate population, and to
each specific host location and its circumstances. Internal and external experts should
review plans.
Of course, the formulation of this plan ought to be driven by local expertise whenever
available — no amount of long-distance research can replace local insight. A wide
variety of emergencies may cause an evacuation. In some instances you may have a
day or two to prepare, while other situations might call for an immediate evacuation.
Planning ahead is vital to ensuring that you can evacuate quickly and safely, no matter
what the circumstances.
Many of the crucial steps involved in safeguarding expatriates, from the gathering and
analysis of information and providing added security to the physical evacuation, are
heavily dependent upon external service providers who will be available where and
when needed. Among the types of organizations which might play a role are:
The organization must determine, for each of these providers, the timing and scope of
services. It is crucial to remember that, by definition, the times when these services are
to be provided will be unusual and often difficult. Therefore, it is not enough to know
how the service providers operate when things are calm or during business hours, but
instead how good they are at "keeping their heads while all about them are losing
theirs."
In the early 1990's, during a particularly violent period in one South American country,
an expatriate challenged his employer's assertion (based on State Department data)
that the assignment location in question did not merit a danger premium. The
expatriate argued that he and his family felt in danger of kidnapping, that many in the
expatriate community had been subject to assaults and threats, and he did not even
feel safe in his home. Surely, this was what a danger premium was designed to address.
The employer offered to move the employee to more secure housing with gates and
24-hour guard protection. The employee refused, saying that his current home was
very comfortable, and the location was convenient to the office. The company also
offered to provide a security guard/driver to take his children to school and accompany
his wife on her errands. This, too, the employee refused, explaining that his wife liked
her freedom and flexibility, and a driver would be too constricting and intrusive. The
company even offered to repatriate the employee ahead of schedule, but this option
was also refused. However, he still wanted the money.
The "moral" of the story, of course, is that while an expatriate may be entirely justified
in demanding additional pay for undertaking a potentially risky assignment, no amount
of money itself can address the underlying goal of risk mitigation and personal safety
for expatriates and their families. No one should be under the illusion that paying a
danger premium provides any form of security. Taken in conjunction with other,
practical steps, it may very well be good policy, but it is not a useful policy on its own.
There are also some steps that individual expatriates and their employers can take
which can lessen their chances of the expatriate coming into harm's way and, should
something life-threatening occur, can protect the expatriate and his or her loved ones;
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Certainly among the most practical steps is that the expatriate and family become
familiar with the geography, and especially, the customs and laws of the assignment
location. Doing so may lessen the chances that an unintentional infraction or offense
will put the expatriate under a great degree of scrutiny or unnecessarily inflame an
already-heated situation. Expatriates should also note local emergency numbers (e.g., a
general "911"-type telephone number), and separately note the telephone numbers
for the police, fire department, and medical services.
It is also crucial that the expatriate register with his or her home country's nearest
embassy or consulate, and know to contact them immediately in case of trouble. The
employee's own government can bring enormous legal, logistical, and financial
resources to bear that can prove invaluable in "extracting" an expatriate from a tight
spot.
It is also helpful if expatriate employees and their families make contacts with other
expatriates, whether they are affiliated with the same employer or part of a broader
expatriate community in the host location. Generally, these contacts and connections
are useful in good times and, in bad, they can be extremely practical and valuable.
Recently, a company with only one expatriate in a high-risk location considered the
possibility of evacuating that employee until the regional situation stabilized. Other
organizations with expatriates in the region urged them not to, for fear that such a
move would send a wave of panic through the expatriate community and be viewed by
the locals as a vote of "no confidence" by the multinational community. Evacuation
plans were temporarily put on hold.
Remarkably enough, when this company approached those same organizations to see
if they would be willing to include this lone assignee in any future evacuation
arrangements, the company was advised that, due to potential liability issues,
evacuation assistance could not be extended to non-employees. Fortunately, this kind
of situation is not common. In fact, during times of crisis, most multinationals extend
an invaluable helping hand to each other. This is born partly of the camaraderie
typically found among expatriates, which is especially strong in remote or difficult
locations. From a public-relations standpoint, one is hard pressed to imagine any major
company that would be willing to evacuate its own expatriates and leave those of other
companies on the tarmac.
In areas where an organization does not have a large presence, much is to be gained by
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working closely with other companies, even competitors. Such cooperation can range
from sharing information to sharing charter planes, phone lines, and canvassing points.
As memories of the crisis passed, HR professionals' attention soon turned back to the
time-consuming and difficult issues of expatriate pay and international taxation. It did
not help that HR departments found budgets and resources slashed in the pursuit of
greater corporate efficiency and increased shareholder value. It soon became apparent
that the time, effort, and resources necessary to plan for future crises would just not
be available. Many companies now find themselves again scrambling to make up for
lost time.
4. Extraterritorial Laws
Doing business globally means more opportunities, but also entails greater risks. Develop a
risk management plan is the first step for doing business globally. Global HR professionals
must comply with extraterritorial laws to mitigate risk to the organization. Extraterritorial
laws refer to laws that a country will enact which regard an offence committed abroad as
an offence committed within its borders. Just as local employment laws apply only to
those employees who work in the specific country, the U.S. employment laws generally
apply only to those employees who work in the United States or its territories. There are a
few exceptions though, as the following four major employment laws have some
application abroad:
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U.S. Foreign
• Prohibit the payment of bribes to foreign officials to assist
Corrupt Practices in obtaining or retaining business.
Act (FCPA)
Title VII, the United State (U.S.) federal law that prohibits most workplace harassment
and discrimination, covers all private employers, state and local governments, and
educational institutions with 15 or more employees. In addition to prohibiting
discrimination against workers because of race, color, national origin, religion, and sex,
those protections have been extended to include barring against discrimination on the
basis of pregnancy, sex stereotyping, and sexual harassment of employees.
Disability discrimination also occurs when a covered employer or other entity treats an
applicant or employee less favorably because she has a history of a disability (such as
cancer that is controlled or in remission) or because she is believed to have a physical
or mental impairment that is not transitory (lasting or expected to last six months or
less) and minor (even if she does not have such an impairment). The law requires an
employer to provide reasonable accommodation to an employee or job applicant with
a disability, unless doing so would cause significant difficulty or expense for the
employer ("undue hardship").
The Foreign Corrupt Practices Act was enacted for the purpose of making it unlawful
for certain classes of persons and entities to make payments to foreign government
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The Bribery Act is an act of Parliament that has been implemented into United
Kingdom (UK) law in order to not only prevent various forms and elements of bribery,
but also to open up how firms conduct their business, and make sure appropriate
safeguards are in place to avoid any dishonest activities. Bribery itself is defined as
both the giving and receiving of bribes in terms of someone who facilitates, gives or
receives an advantage (which is usually financial) in connection with a person
performing a function improperly.
The Act was introduced in response to international pressure from the Organization for
Economic Co-operation and Development (OECD) and in order to bring the UK in line
with efforts in other countries, particularly the US.
A company is under a positive duty under the act to ensure there are appropriate
procedures in place to prevent bribery. If these procedures have been put in place then
it is unlikely a company will be punished under the act; it is therefore extremely
important that companies are aware of this and act accordingly. Another key point to
note is that companies must continue to ensure that any hospitality offered to
potential clients is both reasonable and proportionate.
Many (but not all) data privacy laws exempt Personal Data that has been encrypted.
Certain types of "Sensitive Data" are often given enhanced protection under
comprehensive data protection regimes. Sensitive Data may include, for example, race,
ethnicity or national origin, political opinions or associations, union membership, sexual
orientation, marital status, health-related information and criminal history. It should be
noted that data privacy laws are not restricted to protecting active employee information,
so companies' obligations extend to any non-employee groups whose Personal Data they
may acquire, such as clients and customers, but also job applicants, consultants,
independent contractors and terminated or retired employees.
Whenever you open a bank account, join a social networking website or book a flight