Health History Guidelines
Health History Guidelines
a. Purpose of Interview
1.Gather organized, complete and accurate data about the patient’s health state, including
2.Establish rapport and trust so the patient feels accepted and thus feel free to share all
relevant data
3.Teach the patient about the health state so that he/she can participate in identifying
b. Phases of Interview
1.Preinteraction/Preparatory Phase:
Decide what data are needed and what type of data collection form will be used
Review the literature pertinent to the patient’s developmental age, psychosocial aspects
patient relationship
Plan for a private, quiet setting for the interview, schedule a mutually convenient time of
day; and determine the length of time needed for data collection.
2. Introductory Phase
Aka the orientation phase. Begins when the nurse and the patient meet.
Actions in this phase assist in establishing rapport, clarifying roles and alleviating
anxiety.
a. Introduce self by name and position and explain the purpose and content of the
interview
e.g., My Yllana, I’m Josie Udan, I’m a nurse. I would like to talk about your
Mrs. Agpalza, I want to ask you some questions about your health so that we can
b. Begin to establish rapport with the patient by conveying a caring, interested attitude.
c. Observe the patient’s behavior and listen attentively to determine the patient’s self-
perceptions and how the patient view his or her health problems. Validate the patient’s
d. Let the patient know how long the nurse-patient relationship is expected to last
e. Inform the patient how the information collected will be used and that confidentiality
will be maintained.
e.g., The information that we collected from you will be used in planning your
g. Establish a verbal contract with the patient, incorporating the goals of the interview.
3. Maintenance Phase
The nurse and the patient work toward achieving the specific task or goal agreed
b. Encourage the patient to express his or her feelings, concerns and questions
c. Use techniques that facilitate communication between the nurse and patient
patient may say she is not nervous, worried, or anxious while fidgeting or biting
e. Assess the patient’s ability to continue the interview (e.g., grimace of pain,
f. Facilitate goal attainment by moving to the next step of discussion after needed
3. Maintenance Phase
a. Closed-ended
- Asks for specific information, elicits a short, one-or-two word answer, a yes or no, or a
b. Open-ended questions
-broad and provide responses in the patient’s own words; the person is free to answer in
any way
- the key to understanding symptoms, health practices, and areas requiring intervention
c. Communication Process
Using medical terminology, abbreviations, or jargon not known to patients interferes with
the communication process. Some examples include saying “hypertension” instead of “high
blood pressure,” “dysphagia” rather than “difficulty in swallowing,” “CVA” rather than “stroke,”
or “myocardial infarction” rather than “heart attack.” Using medical terminology might confuse
the patients, lead them to misunderstand the question, or cause them to feel too embarrassed to
ask for clarification. Such a scenario can lead to inaccurate data collection.
d. Therapeutic Communication
Therapeutic communication - a basic nursing tool in which the nurse ensures that the
KEY ELEMENTS:
- It is being able to see and feel the situation from the patient’s perspective, not the nurses.
Appearance
First take care to ensure that your appearance is professional. The client is expecting to
see a health professional; therefore, you should look the part. Wear comfortable, neat clothes and
a laboratory coat or a uniform. Be sure that your nametag, including credentials, is clearly
visible. Your hair should be neat and not in any extreme style; some nurses like to wear long hair
pulled back Fingernails should be short and neat jewelry should be minimal.
Demeanor
Your demeanor should also be professional. When you enter a room to interview a client,
display poise. Focus on the client and the upcoming interview and assessment. Do not enter the
room laughing loudly, yelling to a coworker, or muttering under your breath. This appears
unprofessional to the client and will have an effect on the entire interview process. Greet the
client calmly and focus your full attention on her. Do not be overwhelmingly friendly or
"touchy": many clients are uncomfortable with this type of behavior. It is best to maintain a
professional distance
Facial Expression
expressions often show what you are truly thinking (regardless of what you are saying), keep a
close
check on them. No matter what you think about a client or what kind of day you are
having, keep your expression neutral and friendly. If your face shows anger or anxiety, the client
will sense it and may think it is directed toward him or her If you cannot effectively hide your
emotions, you may want to explain that you are angry or upset about a personal situation.
Admitting this to the client may also help in developing a trusting relationship and genuine
rapport.
Attitude
One of the most important nonverbal skills to develop as a health care professional is a
nonjudgmental attitude. All clients should be accepted, regardless of beliefs, ethnicity, life- style,
and health care practices. Do not act as though you feel superior to the client or appear shocked,
disgusted, or surprised at what you are told. These attitudes will cause the client to feel
uncomfortable opening up to you and important data concerning his or her health status could be
withheld.
Silence
Another nonverbal technique to use during the interview pro- cess is silence. Periods of
silence allow you and the client to reflect and organize thoughts, which facilitates more accurate
Listening
Listening is the most important skill to learn and develop fully in order to collect
complete and valid data from your client. To listen effectively, you need to maintain good eye
contact, smile or display an open, appropriate facial expression, maintain an open body position
(open arms and hands, and lean forward). Avoid preconceived ideas or biases about your client.
To listen effectively, you must keep an open mind. Avoid crossing your arms, sitting back, tilting
your head away from the client, thinking about other things, or looking blank or inattentive.
Avoid extremes in eye contact. Some clients feel very uncomfortable with too much eye
contact; others believe that you are hiding something from them if you do not look them in the
eye. Therefore, it is best to use a moderate amount of eye contact. For example, establish eye
contact when the client is speaking to you but look down at your notes from time to time. A
client's cultural background often determines how he feels about eye contact (see Cultural
Avoid being occupied with something else while you are asking questions during the
interview. This behavior makes the client believe that the interview may be unimportant to you.
Avoid appearing mentally distant as well. The client will sense your distance and will be less
likely to answer your questions thoroughly. Also try to avoid physical distance exceeding 2 to 3
feet during the interview. Rapport and trust are established when the client senses your focus and
concern are solely on the client and the client's health. Physical distance may portray a noncaring
Standing
Avoid standing while the client is seated during the interview. Standing puts you and the
client at different levels. You may be perceived as the superior, making the client feel inferior.
Care of the client's health should be an equal partnership between the health care provider and
the client. If the client is made to feel inferior, he or she will not feel empowered to be an equal
part- ner and the potential for optimal health may be lost. In addition, vital information may not
disinterested.
Avoid using biased or leading questions. These cause the cli- ent to provide answers that
may not be true. The way you phrase a question may actually lead the client to think you want
her to answer in a certain way. For example, if you ask "You don't feel bad, do you?" the client
may conclude that you do not think she should feel bad and will answer "no" even if this is not
true.
occur. First, the client may answer "no" to a series of closed-ended questions when he or she
would have answered "yes" to one of the questions if it was asked individually. This may occur
because the client did not hear the individual question clearly or because the answers to most
were "no" and the client forgot about the "yes" answer in the midst of the others. With this type
of inter- view technique, the client may believe that his individual situation is of little concern to
the nurse. Taking time with clients shows that you are concerned about their health and helps
Avoid reading questions from the history form. This deflects attention from the client and
results in an impersonal inter- view process. As a result, the client may feel ill at ease open- ing
up to formatted questions
Open-Ended Questions
Open-ended questions are used to elicit the client's feelings and perceptions. They
typically begin with the words "how" or "what." An example of this type of question is: "How
have you been feeling lately?" These types of questions are important because they require more
than a one-word response from the client and, therefore, encourage description. Asking open-
ended questions may help to reveal significant data about the client's health status.
Closed-Ended Questions
Use closed-ended questions to obtain facts and to focus on specific information. The
client can respond with one or two words. The questions typically begin with the words "when"
or "did." An example of this type of question is: "When did your headache start?" Closed-ended
questions are useful in keeping the interview on course. They can also be used to clarify or
obtain more accurate information about issues disclosed in response to open-ended questions.
For example, in response to the open-ended question "How have you been feeling lately?" the
client says, "Well, I've been feeling really sick to my stomach and I don't feel like eating because
of it." You may be able to follow up and learn more about the client's symptom with a closed-
Laundry List
Another way to ask questions is to provide the client with a list of words to choose from
in describing symptoms, conditions, or feelings. This laundry list approach helps you to obtain
spe- cific answers and reduces the likelihood of the client perceiv- ing or providing an expected
answer. For example, "Is the pain severe, dull, sharp, mild, cutting, or piercing?" "Does the pain
occur once every year, day, month, or hour?" Repeat choices as necessary
Rephrasing
during the interview. This technique helps you to clarify information the client has stated; it also
enables you and the client to reflect on what was said. For example, your client, Mr. G., tells you
that he has been really tired and nauseated for 2 months and that he is scared because he fears
that he has some horrible disease. You might rephrase the information by saying "You are
e. Non-therapeutic Responses
Patients may express a variety of emotions during an interview such as sadness, fear, or
anger. Crying is a natural emotion. Saying, “Don’t cry” is not a therapeutic response. A
therapeutic approach is to provide tissues and let patients know that it is all right to cry by giving
a response such as, “Take all the time you need to express your feelings.” Postpone further
questioning until the patient is ready. Crying may indicate a need that can be addressed at a later
time. A compassionate response to a patient who is crying demonstrates caring and may enhance
Non-therapeutic Technique
1. Overloading
talking rapidly, changing subjects too often, and asking for more information than can be
“What’s your name? I see you like sports. Where do you live?”
2. Value Judgments
giving one’s own opinion, evaluating, moralizing or implying one’s values by using words
3. Incongruence
4. Underloading
remaining silent and unresponsive, not picking up cues, and failing to give feedback.
6. Invalidation
7. Focusing on self
responding in a way that focuses attention to the nurse instead of the client.
The client is crying, when the nurse asks “How many children do you have?”
9. Giving advice
telling the client what to do, giving opinions or making decisions for the client,
implies client cannot handle his or her own life decisions and that the nurse is accepting
responsibility.
assuming about the meaning of someone else’s behavior that is not validated by the other
The nurse sees a suicidal client smiling and tells another nurse the patient is in good mood.
4. Literal responses – If you feel empty then you should eat more.
7. Being opinionated.
11. Making false promises – I’ll make sure to call you when you get home.
Health records (medical records, laboratory and diagnostic analyses, and relevant
literature)
Reliability
Record who furnishes the information (e.g., the patient, relative or friend)
Judge how reliable the information seems and how willing he or she is to communicate.
Ms. Ling Nam, interpreter for Sun Jing who does not speak Filipino or
a. Demographic Data
Full name
Sex
Marital status.
Occupation
Source of referral
Date of interview.
The CC is not a diagnostic statement. Avoid translating it into terms of a medical diagnosis
Gathering information relevant to the chief complaint, and the client's problem,
Example: “Please tell me all about your headache, from the time it started until the
Negative information.
The final summary of any symptom should include the following eight critical
characteristics:
a. Location. E.g., pain- “pain behind the eyes”, “jaw pain”, “Is the pain localized to
b. Quality or Character. This calls for specific descriptive terms such as burning,
sharp, dull, aching, gnawing, throbbing, shooting, vise-like. Use similes – “Does
blood in the stool look like sticky tar?” “Does blood in the vomitus look like
coffee-grounds?”
c. Quantity or Severity. Attempt to quantify the sign and symptom, e.g, “profuse
When did the symptom first appear? Or state specifically how long ago the
Was it steady (constant) or did it come and go during that time (intermittent)?”
e. Setting. Where was the person or what was the person doing when the symptom
Example: “Did you notice the chest pain after carrying a heavy load, or did the
g. Associated Factors. Is the primary symptom associated with any other symptoms
(e.g., urinary frequency and burning associated with fever and chills?) Review the
body system related to this symptom now rather than wait for the ROS.
h. Patient’s Perception. Find out the meaning of the symptom by asking how it
affects daily activities. Also ask directly, “What do you thing it means?”. This is
crucial because it alerts the nurse to potential anxiety if the person thinks the
MNEMONICS
PQRST
S: severity (Ask the patient to quantify the symptom[s] on a scale of 0-10, with 0 being the
I: impact of the symptoms/illness on the patient's activities of daily living (ADL) and quality of
life
N: neglect or abuse, including any signs that physical and emotional neglect or abuse plays a role
in the patient's
O: other symptoms that occur in association with the major presenting symptom
T: treatment (medications and other therapies that the patient has used to try to alleviate the
symptoms/condition)
O: options for care that are important to the patient (e.g., advance directives)
symptoms/condition
COLDSPA
COMPONENTS OF THE COLDSPA SYMPTOM ANALYSIS MNEMONIC
The COLDSPA example here provides a sample application of the COLDSPA mnemonic
Mneumonic Mneumonic
body?"
or is it constant?"
1 to 10."
Purpose:
This includes:
Childhood illness e.g. history of rheumatic fever (measles, mumps, rubella, chicken pox,
pertussis)
History of accidents and disabling injuries (auto accidents, fractures, head injuries, burns,
falls)
complaint, how the condition was treated, how the person was hospitalized, name of
Serious or Chronic Illness. DM, HPN, heart disease, Ca, seizure disorder
History of operations "how and why this done" (Type of surgery, date, name of the
surgeon
Obstetrics history. Name of deliveries in which the fetus reached full term, number of
pneumococcal vaccine. Note the date of last tetanus immunization, last tuberculosis skin
f. Family History
The purpose:
to learn about the general health of the client's blood relatives, spouse, and
(Review of the client’s physical, sociologic, and psychological health status may
identify hidden problems and provides an opportunity to indicate client strength and
liabilities
The order of examination is from head to toe. Remember that the health history
should be limited to patient statements or subject data --- factors that the person says
ROS Checklist
General. Present weight, recent weight change (gain or loss), clothing that fits more
Skin, Hair, and Nails (Hx of Skin disease-eczema, psoriasis, excessive dryness,
sweating, pruritis, hair growth and distribution, excessive bruising. Rashes, lumps, sores,
itching, dryness, color change; changes in hair or nails; changes in size or color of moles.
Head and neck: Headache, head injury, dizziness, lightheadedness. (any unusually
frequent or severe headache, stiffness of neck, limitation of motion, goiter, sore throat,
Eyes: Vision, glasses or contact lenses, last examination, pain, redness, excessive tearing,
double or blurred vision, halos around lights, moving black spots in the visual field spots,
or nonuse of hearing aid, how loss affects daily lives, any exposure to environmental
Nose and sinuses: Frequent colds, sinus pain, nasal stuffiness, discharge or itching, hay
Throat (or mouth and pharynx): Condition of teeth and gums; bleeding gums;
dentures, if any, and how they fit; last dental examination; sore tongue; dry mouth;
frequent sore throats; hoarseness. Neck. Lumps, “swollen glands,” goiter, pain, stiffness.
of breast disease, any surgery on the breast, perform Breast self-examination, including
Respiratory. History of lung disease, chest pain with breathing, wheezing or noisy
breathing, shortness of breath, how much activity produces shortness of breath, Cough,
sputum (color, quantity), hemoptysis, dyspnea, wheezing, pleurisy, last chest x-ray.
color change in fingertips or toes during cold weather; swelling with redness or
tenderness. Coldness, numbness and tingling, swelling of legs (time of day, activity),
Discoloration in hands or feet (bluish red, pallor, mottling, associated with position,
especially around feet and ankles), varicose veins, Intermittent claudication (leg pain on
activity and exercise relieved by rest), thrombophlebitis, ulcers. Does the work involve
long-term sitting or standing? Avoid crossing the legs at the knees. Wear support hose.
Bowel movements, color and size of stools, change in bowel habits, rectal bleeding,
Dysuria, polyuria, oliguria, hesitancy or straining, narrowed stream, urine color (cloudy
Genital.
a. Male: Hernias, discharge from or sores on penis, testicular pain or masses, penile
function, satisfaction, birth control methods, condom use, problems. Concerns about
(DES) from maternal use during pregnancy. Vaginal discharge, itching, sores, lumps,
STIs and treatments. Number of pregnancies, number and type of deliveries, number
dyspareunia). Concerns about HIV infection. HP: Last gynecologic check-up and last
Papanicolaou test.
present, describe location of affected joints or muscles, any swelling, redness, pain,
symptoms (e.g., morning or evening), duration, and any history of trauma. Joint pain with
systemic features such as fever, chills, rash, anorexia, weight loss, or weakness. Neck or
In the joints: pain, stiffness, swelling (location, migratory nature), deformity, limitation of
In the muscle: any pain, cramps, weakness, gait problems, problems with coordinated
activities)
In the back: Any pain (location and radiation to extremities, stiffness, limitation of
HP: How much walking per day? What is the effect of limited range of motion on daily
activities such as grooming, feeding, toileting, dressing? Are any mobility aids used?
attempts, if relevant.
thirst or hunger, polyuria, change in glove or shoe size, abnormal hair distribution,
nervousness tremors, need for hormone therapy. History of diabetes or diabetic
symptoms
system)
b. ADLs (Actvities of Daily Living); Usual daily activities; Ability to perform ADLs
bed to chair transfer, walking, standing or climbing stairs; Any use of wheelchair,
amount per day or week, method of monitoring the body’s response to exercise)
c. Sleep/rest (sleep patterns, daytime naps, any sleep aids –sleeping pills, CPAP for
sleep apnea/snoring)
Eating habits and current appetite, Food allergies and intolerance, Daily intake of
caffeine, Usual pattern of bowel with mobility or transfer in toileting continence, use
of laxatives.
Tobacco Use: “Do you smoke cigarettes?”, “At what age did you start? How many
packs do you smoke per day? How many years have you smoked? Have you ever
tried to quit? How did it go? Smoking history (in pack years)
Alcohol: Do you drink alcohol? When was your last drink of alcohol? How much did
you drink that time? Out of the last 30 days, about haw many days would you say that
you drink alcohol? Have you ever had a drinking problem? Do you have a history of
alcohol treatment? Do you have a history of family member with problem drinking?
uncontrolled drinking.
C –ut down (Have you ever thought that you should cut down your drinking?)
If the person answers “yes” or “no” to two or more CAGE questions, suspect
alcohol abuse
If the person answers “no” to drinking alcohol, ask the reason for this decision
Illicit/Street Drugs (Exercise great caution when asking questions about use of
Safety of area
Access to transportation
partner or someone important to you? Within the last year, have you been
partner or ex-partner?
If yes, by whom?
Number of times?
Does your partner ever force you into having sexual intercourse?
Ever worked with any health hazard such as inhalants, chemicals? Wear any
protective equipment? Any work programs in place that monitor exposure? Aware of