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Marine Global Services Network Catalogue

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0% found this document useful (0 votes)

60 views118 pages

Marine Global Services Network Catalogue

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Luan Moraes

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MARINE

GLOBAL SERVICE NETWORK

ONE POINT OF CONTACT > MEETING YOUR NEEDS > FOCUSED ON TRAINING

Global support
is our business
Helping you manage the vital balance between operational
availability and cost

Rolls-Royce is committed to options. Conventional services

supporting our customers to range from the provision of spare
ensure vessels operate safely at parts, equipment repair, and
design efficiency and unscheduled exchange programmes, to upgrades
downtime is minimised. improving vessel performance and
efficiency while reducing emissions.
Our commitment to ensuring Innovative new services, such
vessels continually operate at as underwater intervention and
their peak has led to the steady condition monitoring have also
evolution of Rolls-Royce support been introduced.
> ENHANCING PERFORMANCE > ADVANCED SOLUTIONS > GLOBAL CAPABILITY

At the centre of our support • Enhancing crew skills

philosophy is recognition that • Having the right support, in
all customers have different and the right place, at the right
often unique requirements based time
on their fleet operations.
Whatever the mix of requirements, Supporting well-known
Rolls-Royce is committed to names
meeting them. Over the years, a number of
well-known marine names
Our focus is the same have been integrated into the
as our customers’ Rolls-Royce product portfolio,
• Maximising operational together with through-life
efficiency and safer operations support. Famous names include
• Preventing unscheduled Odim, Aquamaster®, Kamewa®,
downtime and loss of Norwinch®, and Liaaen, plus many
operation others continue to be supported
• Bringing predictability to globally. For a complete listing
maintenance budgets please go to www.rolls-royce.com/
• Maximising asset utilisation marine/services
and capability

01
Marine global service network

Purpose built workshops during the fishing months, and in

The network of strategically Cleveland, Ohio supports customers
located Rolls-Royce marine on the Great Lakes during the
workshops and service centres operating period. They have full
ensures we can support our access to our product centres for
customers wherever they are spare parts and support.
operating. Our fully equipped
service workshops are spread Global distribution centres
across five continents. Located With warehouses in Rotterdam,
close to the waterfront, we can Singapore and Houston, our Global
undertake repairs on our largest Distribution Centres network,
products, providing a ‘one stop’ operated by our logistics partner
time-saving solution for major Kuehne + Nagel, stocks a range of
overhauls, repairs or maintenance. the most commonly-used parts,
Services are tailored to customer getting them much closer to where
requirements, providing rapid our customers are operating. This
turnarounds to meet docking speeds up delivery times and helps
schedules, while working to ISO reduce shipping costs.
quality standards. All our repairs
carry a full OEM warranty. Training centres
Ålesund, Norway is our training
Regional service centres hub, with facilities that include
Our regional centres are manned over 3,000m² of workshops and
by factory trained field service classrooms, complemented by the
teams, each member with a latest bridge and DP simulators.
specific product skill so our Smaller, but similar facilities in
complete product range can be Singapore and the US enable the
supported from each location. same courses to be run in support
They can mobilise quickly, of customers’ regional operations.
worldwide if necessary, and
are your local hub for technical 24/7 technical support
support and spares. For technical questions on any of
our products there is one point of
Containerised workshops contact.
At specific remote locations we
maintain seasonal containerised Please call: +31 20 700 6474 or email:
workshops to facilitate prompt [email protected]
repairs. In Alaska, it operates

2
Contents

Global support is our business 1

Marine global service network 2
Global footprint 4
Products supported 6
Advanced solutions 8
Enhancing performance 10
Meeting your needs 12
Focused on training 14
Marine 24/7 technical support 16
Contact information 18 – 29
Service workshops 30 – 107
Training centres 108 – 113

3
Global footprint
Wherever your vessel is located, Rolls-Royce is not far away.

A 14
12 13 16
10 15 21
21 11 18 20
8 G
B 7
F 17 19

C 34 5
6

9 22

Key: Indicates Services workshops

Services locations E
Training centres

Service Workshops
North & South America Europe Middle East, Africa, Asia
1. Vancouver 10. Dunfermline 22. Walvis Bay
2. Seattle, WA 11. Portsmouth 23. Dubai
3. Galveston, TX 12. Brattvaag 24. Mumbai
4. St. Rose, LA 13. Bergen 25. Singapore
5. Pascagoula, MS 14. Ulsteinvik 26. Guangzhou
6. Fort Lauderdale, FL 15. Aalborg 27. Hong Kong
7. Walpole, MA (Naval) 16. Kristinehamn 28. Shanghai
8. St John’s 17. Tarragona 29. Busan
9. Rio de Janeiro 18. Rotterdam 30. Perth
19. Genoa 31. Melbourne
20. Hamburg 32. Abidjan
21. Gdynia

Product Centres*
Bergen - (Engines) Hagavik - (Steering gear) Longva - (Automation & control)
Bergen - (Power electric systems) Hjørungavåg - (Seismic & subsea) Rauma - (Azimuth thrusters)
Brattvaag - (Deck machinery) Kokkola - (Waterjets) Ulsteinvik - (Propellers & thrusters)
Dunfermline - (Stabilisers) Kristinehamn - (Propellers)

4
H I

L
J K
I 29 M
28

23 26 27
24

T 25

Other Services Facilities

Regional parts and Services personnel locations
A. Dutch Harbor, AK** F. Bilbao K. Dalian
B. Cleveland, OH** G. Paris L. Vladivostok
C. Houston, TX H. St. Petersburg M. Kobe
D. Veracruz & Cuida Del Carmen I. Athens N. Christchurch
E. Santiago J. Istanbul

Training Centres
Ålesund Rio de Janeiro Singapore

* Product centres are not shown on map. Refer to in directory.

** Seasonal containerised workshops

5
Products supported
Our regional service teams are equipped with the skills required to
support our entire product range

Although our product range is This can significantly reduce

one of the broadest in the marine troubleshooting times. When the
sector, our global support network need arises, for example complex
is equipped to support them all. in-situ overhauls, engineers can
Individual service engineers be brought together from other
maintain a specific product or locations to form a dedicated team
product family focus, and are to carry out the work, working to
regularly trained at our product an agreed project programme.
centres. These skills are closely
aligned with the equipment Our regional service centres
operating in that region. are also the point of contact for
ordering spare parts for all
When there is a service request, Rolls-Royce products, and carry
our back-office systems match a range of the more commonly
the right engineer to the job. used parts required for that region.

6
Local skills to support the
complete product range
• Diesel and gas engines
• Gas turbines • Reduction gears
• Automation and control • Syncrolift shiplifts and
• Bearings and seals transfer systems
• Deck machinery solutions • Stabilisation and
• Electrical power systems manoeuvring systems
• Propulsors

7
Advanced solutions
Investing in technologies and methods that optimise maintenance
to save time and money, while reducing environmental impact

Underwater intervention
Removing the need to drydock
by bringing the service under the
water line can save valuable time.
Combining OEM experience with
diving expertise minimises risk
while developing innovative ways
of working tailored to the vessel
or rig.

8
MarineCare predictable maintenance costs,
Different operational with unplanned maintenance
environments demand minimised through the integration
different levels of support. Our of advanced equipment health
MarineCare service agreements monitoring and management
are designed specific to solutions. Our experts remotely
each vessel and its operating monitor the condition of the
profile, providing customers equipment to increase availability
with planned and unplanned and optimise maintenance
maintenance at an agreed planning, a solution that is
annual fee. This offers customers increasingly being specified on
peace of mind by providing our large thrusters.

9
Enhancing performance
Continually evolving ways of integrating technological advances to
enhance vessel efficiency and reduce emissions

Propeller reblading
For older vessels, or where
operational speed requirements
have changed, reblading the
propeller may bring significant
fuel savings. We evaluate each
installation and provide a detailed
view of potential savings.

10
Promas Lite Dynamic positioning
Promas Lite can bring DP systems are now becoming
improvements beyond standard on a growing number
conventional propeller reblading, of vessels. We are able to offer the
as the propeller and rudder latest generation of DP systems
are treated as an integrated as upgrades to meet the most
system to improve propulsive demanding specifications. We use
efficiency. This upgrade has our design experience across the
demonstrated significant real- complete range of vessel systems
world improvements in propulsive to deliver comprehensive turnkey
efficiency, delivering a strong solutions.
return on investment for our
customers.

Ship efficiency management Automation & control systems

We are currently developing a The rapid advance in software
range of systems and services and hardware development
to support vessel operators and means that systems can become
owners with the monitoring and outdated. Our upgrades deliver
management of vessel energy improved functionality and
efficiency. operational safety, while managing
obsolescence issues and reducing
Fuel burn and emissions are the risk of unplanned downtime.
monitored on the vessel and the
data is also analysed onshore,
providing operators with regular
reports of the current performance
and recommendations for future
improvements.

11
Meeting your needs
Our global service team provides all the support you require to
maintain effective fleet operations from key centres around the world

Spare parts logistics coordinators manage the parts

The use of genuine OEM spare ordering process, with focus on
parts is important to keeping quick delivery. Our forwarders
equipment operating efficiently. operate around the clock to save
To get parts closer to our you time.
customers and reduce transport
times and costs, we have Equipment exchange
established a Global Distribution programmes
Network, with distribution centres Our Bergen engine parts
located in the Netherlands, and thruster exchange pool
Houston and Singapore. It guarantees quality and saves time.
supports our regional operations With effective planning, exchange
where stock holding is limited. components can be waiting
Trained and experienced spares on the dockside and promptly

12
fitted on arrival, significantly the dockside so work can start
reducing engine overhaul times. as soon as the vessel arrives,
Components can be changed-out reducing disruption to the vessel’s
on location, and the removed schedule. Propeller blade repairs,
units, ready for overhaul dropped thruster overhauls and hydraulic
off at another, allowing certain flushing services are available as
tasks to be undertaken in transit. containerised solutions.
Thruster exchange, when used
with our underwater intervention
service, can be undertaken in
virtually any port.

Containerised workshops
Our containerised solutions
aim to bring the necessary
toolkit and parts to the vessel
to minimise downtime. With
effective planning, the container
and engineers can be waiting at

13
Focused on Training
Experienced and informed people are a key asset

Regular training ensures you Ålesund, Norway, has a full-scale

get the most out of a vessel’s 360° bridge simulator.
equipment and systems, and that • Dynamic Positioning simulator
they are operated and maintained – practice manoeuvring
efficiently and safely. The latest around an oil platform in all
simulators and products are types of sea states. Replicated
available at our training centres in realistic situations using a
Norway and Singapore, for crew complete operator station
training prior to any new vessel arranged as an aft bridge
deployment. A new training centre • Simulator domes – allows
in the US will be operational in users to train on a number
2013. of operations as they can be
configured for systems or
We offer courses that are: stand-alone operations like
• Classroom based subsea, bridge, crane or winch
• On board operations
• On-line • Winch simulator – enhanced
with the latest winch remote
Simulator training control and monitoring
Extensive use is made of system to help crews learn
simulators to ensure crews operate how to handle complex winch
safely and efficiently. The centre at operations.

15
24/7 Marine
technical support
Getting through to the right people

With 24/7 technical support, you no longer have to search for the right
point of contact. The team has direct access to our product centres
should additional support be required. Our 24/7 technical support
team handles your call from the time it is received to the time the issue
is resolved. For the more complex issues, a product specialist will be
assigned. Our priority is to get the right expertise quickly matched to the
issue to provide the answers you need.

Contacting any of these numbers will put you through to our global
support team

Rotterdam: + 31 20 700 6474

Houston: + 1 312 725 5727

Singapore: + 65 6818 5665

Email: [email protected]

16
Contact Information
Contact Information
Australia, Melbourne

Telephone + 61 396 444 700

Address Unit 4, 344 Lorimer Street,

Port Melbourne, VIC 3207, Australia

24-hr Emergency No. + 61 396 444 700

Australia, Perth

Telephone + 61 8 9336 7910

Address Unit 2, 8 Wallace Way,

Fremantle WA 6160, Perth, Australia

Marine Global Services Network Catalogue

Uploaded by

Marine Global Services Network Catalogue

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MARINE

GLOBAL SERVICE NETWORK

Rolls-Royce is committed to options. Conventional services

At the centre of our support • Enhancing crew skills

Purpose built workshops during the fishing months, and in

Global support is our business 1

Key: Indicates Services workshops

Other Services Facilities

* Product centres are not shown on map. Refer to in directory.

Although our product range is This can significantly reduce

Ship efficiency management Automation & control systems

Spare parts logistics coordinators manage the parts

Regular training ensures you Ålesund, Norway, has a full-scale

Rotterdam: + 31 20 700 6474

Houston: + 1 312 725 5727

Singapore: + 65 6818 5665

Telephone + 61 396 444 700

Address Unit 4, 344 Lorimer Street,

24-hr Emergency No. + 61 396 444 700

Telephone + 61 8 9336 7910

Address Unit 2, 8 Wallace Way,

24-Hr Emergency No. + 61 8 9336 7910

Brazil, Rio de Janeiro

Telephone + 55 21 2707 5900

Address IIha do Caju, 131, CEP 24. 040-005

24-Hr Emergency No. + 55 21 7101 1222

Canada, St. John’s

Address 142 Glencoe Drive, Mount Pearl,

24-hr Emergency No. + 1 709 687 1673

Telephone + 1 604 942 1100

Address 96 North Bend Street,

24-hr Emergency No. + 1 604 365 7157

Telephone + 56 2 586 4700

Address Alcántara 200, 13th Floor, Office 1303,

Telephone + 86 411 8230 5198

Address 1204/1206 Swissotel, 21 Wu Hui Road,

24-Hr Emergency No. + 86 135 0173 0172

Telephone + 86 20 8491 1696

Address Rolls-Royce Marine Manufacturing

24-Hr Emergency No. + 86 135 0173 0172

China, Hong Kong

Telephone + 852 2526 6937

Address 1-7 Sai Tso Wan Road, Tsing Yi Island,

24-Hr Emergency No. + 86 135 0173 0172

Service workshops Product Centres Other Service Facilities

Telephone + 86 21 5818 8899

Address No. 1 Xuan Zhong Road

24-Hr Emergency No. + 86 135 0173 0172

Cote d'Ivoire, Abidjan

Telephone + 225 5816 5622

Address Carena Ship Repair, Boulevard de la Paix,

Telephone + 45 9930 3600

Address Værftsvej 23, 9000 Aalborg, Denmark

24-Hr Emergency No. + 45 9930 3600

Finland, Kokkola - Waterjets

Telephone + 358 6 832 4500

Address P.O. Box 579, FI-67701 Kokkola, Finland

24-Hr Emergency No. +31 20 700 6474

Finland, Rauma - Azimuth thrusters

Telephone +358 2 83791

Address Suojantie 5, PO Box 220, 26100 Rauma,

Telephone + 33 1 468 62811

Address Immeuble Osaka, 15, rue du Jura

Telephone + 49 40 780 9190

Address Fährstieg 9, D-21107 Hamburg, Germany

24-Hr Emergency No. + 49 40 7809 1918

Telephone + 30 210 4599 688

Address 25 Poseidonos Avenue & Makrigianni,

24-Hr Emergency No. + 39 348 4765 929

Address D/505 TTC Industrial Area, MIDC, Turbhe,

24-Hr Emergency No. + 91 773 877 5775

Telephone + 39 010 749 391

Address Via Castel Morrone, 13, 16161 Genoa, Italy

24-Hr Emergency No. + 39 348 4765929

Telephone + 81 78 652 8126

Address Yamasaki Building 1st & 2nd Floor,