Legal Aspect 2
Legal Aspect 2
Questions
The investigation report indicated that the housekeeping staff, front desk, and bellman were
all negligent in allowing the guest to check out without clearing the guestroom as it is a
standard procedure to ensure that nothing is missing in the guestroom prior to checkout.
The book value of the missing television set (P24,685) was charged to the negligent
employees.
Do you agree with this verdict?
How can hotels prevent this incident?
Of the eight criteria, the Philippines only got the highest rank in human resources
development, which indicates the high quality of its human resources. Second in terms of
price competitiveness, and third in infrastructure. The price competitiveness criterion uses
data of costs of travel, accommodation, goods and services, exchange rate, and purchasing
power parity. The infrastructure criterion refers to the accessibility and availability of roads,
railways, and sanitation facilities.
This shows that, aside from the eight criteria, there are the factors which tourists consider
and decide to visit a country, such as the known and perceived peace and order situation in
a country of destination. Improving the industry’s competitiveness, therefore, also depends
on ensuring the tourists’ personal security,
This confirms the major role accommodation establishments play in boosting the tourism
industry. This chapter will deal with the different laws regulating different accommodation
establishments. Basic provisions of the National Building Code of the Philippines and its
supporting laws, including rules on security and registration of guests and occupants have
also been incorporated in this chapter
c) Tourist Inn a lodging establishment catering to transients which does not meet the
minimum requirements of an economy hotel.
d) Apartel – any building or edifice containing several independent and furnished or
semi-furnished apartments, regularly leased to tourists and travelers for dwelling in a
more or less long term basis and offering basic services to its tenants, similar to
hotels. This type of accommodation is sometimes called serviced apartments
e) Pension House a private or family-operated tourist boarding house, tourist guest
house or tourist lodging house, employing non-professional domestic helpers
regularly catering to tourists and travelers, containing several independent lettable
rooms, providing common facilities such as toilets, bathrooms/showers, living and
dining rooms and/or kitchen and where a combination of board and lodging may be
provided.
f) Motorist Hotel or Motel – any structure with several separate units, primarily located
along the highway with individual or common parking space at which motorists may
obtain lodging and, in some instances, meals
d. Bathroom
1. Minimum requirements for a bathroom
2. Quality, condition, and maintenance of shower and bath Quality, condition,
and maintenance of basin
3. Quality, condition, and maintenance of toilet Quality, condition, and
maintenance of decoration
4. Quality and cleanliness of towels
5. Space and comfort
6. Overall cleanliness of bathroom Availability of toiletries and amenities
7. Environmental protection provisions
8. Food and Beverage
9. Amenities and Services
e. Food and Beverage
1. Availability of restaurants and options for F&B
2. Quality of F&B service
3. Quality, condition, and maintenance of restaurant decoration
4. Quality and cleanliness of crockery, cutlery, and glassware Space and comfort
of restaurant
5. Quality of kitchen appliances
6. Cleanliness of kitchen
f. Amenities and Services
1. Guest services
2. Wellness services
3. General services
4. Conference and function venue
g. Business Practices
1. Business processes
2. Barrier-free facilities for persons with disabilities
Examples of deluxe hotels are Solaire Hotel in Parañaque City, The Peninsula Hotel in Makati
City, EDSA Shangri-la Plaza Hotel in Pasig City, Marco Polo Hotel in Davao City, and the
Bellevue Hotel in Muntinlupa City. There are also clusters of hotels within the same vicinity
enjoying a common perimeter boundary like City of Dreams in Parañaque City which houses
several hotel brands
There are hotels around the world which advertise themselves as six-star or even seven-star
hotels. However, the United Nations World Tourism Organization only has a 5-level category
of hotels worldwide and puts 5-star or deluxe as the highest level. They have done so for
marketing purposes only but as per the UNWTO, these hotels are also regarded as 5-star or
deluxe hotels. In the Philippines, only Maxim Hotel in the Resorts World Complex in Newport
City. Parañaque City is classified as marketing itself as a 6-star hotel.
Examples of first-class hotels are Bayview Park Hotel in Manila, Linden Suites Hotel in Pasig
City, Luxent Hotel in Quezon City, Seda Hotel in Taguig City, Park Inn Hotel in Davao, and
Waterfront Hotel and Casino in Cebu City.
Examples of standard hotels are Elizabeth Hotel in Baguio City, G Hotel in Manila, Grand Men
Seng Hotel in Davao City, Herald Suites in Makati City, Villa Caceres Hotel in Naga City, and
Kabayan Hotel in Pasay City.
Examples of economy class hotels are Hotel Las Palmas in Manila, City Savers Hotel in
Quezon City, Laparilla Hotel in Nueva Ecija, and Orchid Garden Suites in Pasay City.
Examples of apartels or serviced apartments are Ascott Hotel, Century Citadel Ion, and
Makati Executive Palace, and Asian Mansions all in Makati City.
Examples of pension houses are Malate Pension and Pension Natividad both in Manila.
Resorts may be categorized as beach resort (located along the seashore), inland resort
(located within the town proper or city), island resort (located in natural or man-made island
within the internal waters of the Philippine archipelago), lakeside or riverside resort (located
along or near the bank of a lake or river), and mountain resort (located at or near a
mountain of hill and theme parks)
Examples of beach resorts are Boracay Regency Resort and La Carmela de Boracay both in
Aklan, Dos Palmas Resort in Palawan, Eskaya Beach Resort and Spa in Bohol, and Acua Verde
in Batangas.
Examples of inland resorts are Quan’s Worth Farm Resort in Quezon, Racsos Wildlife Resort
in Iloilo, Sitio Lucia Resort in Bulacan, and Tiwi Hot Springs and Resort in Albay.
Examples of island resorts are Verde Island Resort in Batangas, Cocobana Resort in
Malapascua Island in Cebu, and El Nido Miniloc Island Resort and Amanpulo both in
Palawan.
Examples of lakeside or riverside resorts are Lake Caliraya Resort, Hotel La Corona de
Pagsanjan, and Villa Escudero and Resort all in Laguna, and Club Balai Isabel in Batangas.
Examples of mountain resorts are Camp John Hay in Baguio City, Banaue International Hotel
in Ifugao, Eden Nature Park and Resort in Davao City and Taal Vista Hotel and Anya Resort
both in Tagaytay City.
Examples of special interest resorts are Plantation Bay Resort in Mactan Island, Pearl Farm in
Samal Island, and Camsur Watersports Complex and Hotel in Camarines Sur.
Accreditation Process
Under Article 1170 of the New Civil Code, those who in the performance of their obligations,
are guilty of negligence, are, liable for damages. As to who shall bear the burden of paying
damages, Article 2180, paragraph (4) of the same Code provides that the owners and
managers of an establishment or enterprise are likewise responsible for damages caused by
their employees in the service of the branches in which the latter are employed or on the
occasion of their functions. Thus, if an employee is found negligent, it is presumed that the
employer was negligent in selecting and/or supervising him for it is hand for the victim to
prove the negligence of such employer [Campo, et al. v. Camarote and Gemilga, 100 Phil.
459 (1956)]. It was held that if an act was consummated through the negligence of the
employees of an establishment, both the assisting employees and owner and operator of
the establishments should be held solidarily liable pursuant to Article 2193 of the Civil Code
[Article 2194]. The responsibility of two or more persons who are liable for a quasi-delict is
solidary. 307
The NBCP (P.D. 1906, February 19, 1977) was adopted in view of the country’s accelerating
and physical development coupled with urbanization and population growth. The NBCP
contains up-to-date and modern technical knowledge on building design, construction, use,
occupancy and maintenance.
The Law
Section 104. General Requirements
a) All buildings or structures as well accessory facilities thereto shall conform in all
respects to the principles of safe construction and must be suited to the purpose for
which they are designed.
b) Buildings or structures intended to be used for the manufacture and/or production of
any kind of article or product shall observe environmental safeguards.
c) Buildings or structures and all parts thereof as well as all facilities found therein shall
be maintaining in safe, sanitary and good working condition.
• Code on Sanitation of the Philippines (P.D. 856). The law provides that no establishment
shall be operated and opened for public patronage without a sanitary permit issued by the
Secretary of Health or his duly authorized representative. Under said law, such
establishments must provide adequate water supply, toilet and bath facilities, shall be kept
clean at all times, and with periodic insect and vermin control measured to eradicate vectors
of diseases.
Additional standards are provided as follows: (1) Animals, fowls, and pets shall be housed in
appropriate kennels or cages separate from living quarters; (2) Employment from such
establishments must first secure a health certificate from the local health authority; (3)
Customers shall be provided with clean linen such as bedsheets, pillow cases, towels, and
napkins at all times; and (4) When rooms or cabins are vacated, their toilets or baths shall be
sanitized and clean and fresh linen shall be provided before the room or cabin is rented for
occupancy.
1-Ecological Solid Waste Management Act of 2000 (R.A. 9003). The law provides for the
minimum standards for solid waste management, as well as penalties for violation thereof.
2- Fire Code of the Philippines (P.D. 1185). The law requires owners, administrators or
occupants of buildings, structures and their premises or facilities and other responsible
persons to comply with the following as may be appropriate:
A A fire safety inspection shall be conducted as prerequisite to the grants of permits and/or
license by local governments and other governments agencies concerned, for the: (1) Use or
occupancy of buildings, structures, facilities or their premises including the installation of fire
protection and fire safety equipment, and electrical system in any building structure or
facility; and (2) Storage, handling and/or use of explosives or combustible, flammable, toxic,
and other hazardous materials;
B Fire safety measures shall be required for the manufacture, storage handling and/or use of
hazardous materials involving: (1) Cellulose nitrate plastic of any kind; (2) Combustible
fibers; (3) Cellular materials such as foam, rubber, sponge plastic foam; (4) Flammable and
combustible liquids any classification; (5) Flammable paints, varnishes, stains and organic
coating: (6) High-piled or widely spread combustible stock; (7) Metallic magnesium in any
form; (8) Corrosive liquids, oxidizing materials, organic peroxide, nitro methane, ammonium
nitrate, or any amount of highly toxic, pyrophoric, hypergolic, or cryogenic materials or
poisonous gases as well as material compounds which when exposed to heat or flame
become a fire conductor, or generate excessive smoke or toxic gases; (9) Blasting agents,
explosives and special industrial explosive materials, blasting caps, black powder, liquid
nitro-glycerine, dynamite, nitrocelluloses, fulminates of any kind, and plastic explosives
containing ammonium salt or chlorate; (10) Fireworks materials of any kind or form; (11)
Matches in commercial quantities; (12) Hot ashes, live coals and embers: (13) Mineral,
vegetable or animal oils and other derivatives/by-products; (14) Combustible waste
materials for recycling or resale; (15) Explosive dusts and vapors; and (16) Agriculture, forest,
marine or mineral products which may undergo spontaneous combustion;
C Fire safety measures shall be required for the following hazardous operation/process: (1)
Welding or soldering: (2) Industrial baking and drying; (3) Waste disposal; (4)
Pressurized/forced-draft burning equipment; (5) Smelting and forging: (6) Motion picture
projection using electrical are lamps; (7) Refining, distillation and solvent extraction; and (8)
Such other operations or processes as may hereafter be prescribed in the Rules and
Regulations; and
D Owners, occupants or administrator of buildings, structures and their premises or facilities
shall incorporate and provide therein fire safe construction, protective and warning system,
and shall develop and implement fire safety programs, to wit: (1) Fire protection features
such as sprinkler systems hose boxes, hose reels or standpipe system and other firefighting
equipment; (2) Fire alarm systems; (3) Fire walls to separate adjoining buildings, or
warehouse and storage areas from other occupancies in the same building; (4) Provisions for
confining the fire at its source such as fire-resistive floors and walls extending up to the next
floor slab or roof, curtain boards and other fire containing or stopping components; (5)
Termination of all exists in an area affording safe passage to a public way or safe dispersal
area; (6) Stairway, vertical shafts, horizontal exits and other means of egress sealed from
smoke and heat; (7) A fire exit plan for each floor of the building showing the routes from
each room to appropriate exits, displayed prominently on the door of such room; (8) Self-
closing fire-resistive doors leading to corridors; (9) Fire dampers in centralized air-
conditioning ducts; (10) Roof vents for use by fire fighters; and (11) Properly marked and
lighted exits with provision for emergency lights to adequately illuminate exit ways in case of
power failure.
• Philippine Environmental Code (P.D. 1152). The Law provides for the minimum standards
for air quality management, water quality management, land use management, natural
resources management and conversation, and waste management.
• Environmental Impact System (P.D. 1586) and its Implementing Rules and Regulations (AO
2003-30) by the Department of Environment and Natural Resources. Under the law, no
person, partnership or corporation shall undertake or operate any such declared
environmentally critical project or area without first securing an Environmental Compliance
Certificate issued by the President of the Philippines through the Department of
Environment and Natural Resources. Hotels and resorts, being areas set aside as aesthetic
tourist spots are classified as projects located in Environmentally Critical Areas.31
• and Regulations to Govern the Accreditation of the Hotels, Tourist Inns, Apartels, Resorts,
Pension Houses and Other Accommodation Establishments by the Department of the
Tourism (DOT, August 26, 1992). This involves the minimum for the operation,
establishments and maintenance of accommodation in order to be accredited by the
Department of Tourism. Accreditation by the Department of Tourism, although not
mandatory in nature, increases the marketability of a tourism establishments.
• The Law to Enhance Mobility of Disabled Persons (B.P. 334) and its Implementing Rules and
Regulations. Under the law, no license or permit for the construction, repair or renovation of
public and private buildings for public use shall be granted or issued unless the owner or
operator thereof shall install and incorporate in such building or sidewalks, establishment
such architectural facilities or structural features as shall reasonably enhance the mobility of
disabled persons as railing and the like. In case of the parking place of such buildings c
establishments, the owner or operator shall reserve sufficient and suitable space for the use
of the disabled persons.