Hardware Installation Guide

NCR SelfServ™ 90 (7709)

Release 2.0

BCC5-0000-5401
Issue A
The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR SelfServ is a trademark of NCR Corporation in the United States and/or
other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks
of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms
and conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become
available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Software screen images are representative, and in some cases, may not match a
customer’s installed software exactly. Therefore, before using this document, consult with your NCR representative or NCR office
for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.
Please use the link below to send your comments.
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Copyright © 2019
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved
 i

Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements
The NCR SelfServ™ 90 (7709) conforms to all applicable legal requirements. To view the
compliance statements see the NCR SelfServ™ Kiosks Safety and Regulatory Information
(B005-0000-2063) document.
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 Vac.

Peripheral Usage
This kiosk should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or peripheral damage.
ii

Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.

Pedestal Mount
If the NCR SelfServ™ 90 (7709) is mounted on a pedestal, the pedestal MUST be
anchored to the floor. This prevents the product from being accidentally knocked over
and striking someone.
 iii

Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in this document, the NCR Workstation and Peripheral AC Wiring Guide, and the
NCR Ethernet Communications Wiring Guide.
For detailed warranty arrangements please consult your contract documents.

References
• NCR SelfServ™ 90 (7709) Site Preparation Guide (BCC5-0000-5400)
• NCR SelfServ™ 90 (7709) User Guide (BCC5-0000-5402)
• NCR SelfServ™ 90 (7709) Service Guide (BCC5-0000-5403)
• NCR SelfServ™ 90 (7709) Parts Identification Manual (BCC5-0000-5404)
• NCR SelfServ™ Kiosks Safety and Regulatory Information (B005-0000-2063)
• NCR Workstation and Peripherals AC Wiring Guide (BST0-2115-53)
• NCR Ethernet Communications Wiring Guide (BST0-2118-82)
 iv

Table of Contents

Chapter 1: Product Overview

Overview 1
Available Models 2
Features 3
Specifications 5
Mounting Options 7
Component Access 8
Turning On and Off the Kiosk 9
Powering Down the Kiosk 9
Using the Supervisor Pushbutton 9
Using the Utility Option on the System Functions Screen 10
Powering Up the Kiosk 11
Installation Restrictions 12
Step 1: Unpack and Inspect the Product 13
Step 2: Install the Kiosk 14
Counter Top Installation 15
Wall Mount Installation 17
Pedestal Installation 20
Step 3: Route the AC Power Cord 27
Counter Top Installation 28
Wall Mount Installation 31
Pedestal Installation 34
Step 4: Route the LAN Cable 37
Counter Top Installation 38
Wall Mount Installation 40
Pedestal Installation 42
Step 5: Install the Electronic Payment Terminal 46
v

Installing the Ingenico IPP320 or IPP350 PIN Pad 47

Installing the Verifone VX805 or VX820 PIN Pad 49
Step 6: Install the Electronic Security Sensor 52
Installing the Checkpoint Counterpoint 52
Installing the Sensormatic EAS Deactivator 60
Step 7: Validate System Hardware 71
Turn ON the Kiosk 72
Install Receipt Paper 73
Check if Devices are Operational 76

Revision Record

Issue Date Remarks

A Dec 2019 First Issue

Chapter 1: Product Overview

Overview

The NCR SelfServ™ 90 (7709) is a complete self-checkout solution that includes an

interactive touch screen display and integrated Point of Sale software. Shoppers can
scan, weigh, bag, and pay without assistance, enabling store personnel to provide
expanded customer service in other areas.
Being a Credit/Debit kiosk, the NCR SelfServ™ 90 (7709) does not accept or dispense
currency. However, it does include a coupon bin so that shoppers can scan a coupon
and then insert it into the bin. This kiosk is designed for low volume transactions;
therefore, it is ideal for checkout lanes marked for less items.
The NCR SelfServ™ 90 (7709) has three major installation configurations: Wall Mount,
Counter Top Mount, and Pedestal Mount. The basic Pedestal includes one shelf
mounted on the front. An optional bag rack is available that also mounts to the front.
An optional shelf may also be fastened to each side of the Pedestal. These optional
shelves come in two sizes: narrow and wide. The Counter Top variant provides support
to an optional counter top Security Scale.
2 Introduction

Available Models
Model Name Description

7709–3000–8090 London Kiosk – Table Top (NCR) R2.0 Sky Lake

7709–4000–8090 London Kiosk – Table Top (NCR) R2.0 Kaby Lake
Introduction 3

Features

Feature Description

15-inch PCAP Touchscreen Used to view data, enter data, or select pre-determined functions. It uses
and Display projected capacitive technology that permits accurate touch detection.
Imaging Scanner Scans item bar codes.
Camera Provides an optional built-in, user facing camera.
Coupon Sensor and Bin Accepts coupons used in transactions.
Security Scale Provides a counter top weighing scale. The scale is available as a kit,
7709-K710.
Handheld Scanner Scans item bar codes. Supported scanner is the Honeywell Voyager 1450g
Handheld Scanner.
Note: This feature requires the use of the Handheld Scanner Kit, 7709-
K700. The scanner is purchased separately and is not sold by NCR.
Indicator Light Indicates whether the kiosk is in need of attention.
Magnetic Stripe Reader Processes credit electronic payments by reading information stored in
(MSR) the magnetic strip when the card is inserted into the reader.
4 Introduction

Feature Description

PIN Pad Processes credit or debit electronic payments (including NFC/Contactless)

that require a PIN. The NCR SelfServ 90 (7709) Kiosk supports the
following PIN pads:
• Verifone VX820/805
• Ingenico iPP320/350
• Verifone MX915 (requires 7709-K720 PIN Pad Arm kit)
• Ingenico Lane 5000 (requires 7709-K504 Ingenico Lane 5000 PIN Pad
Mount kit)
Note: These PIN Pads are purchased separately and are not sold by NCR.
Speaker Provides high-quality feedback for user interaction.
Electronic Sensor Security Deactivates sensor tags on items. The NCR SelfServ 90 (7709) Kiosk
supports the following electronic sensor security devices:
• Checkpoint Counterpoint
• Sensormatic
Supervisor Switch Takes the kiosk out of service from customers and displays supervisor
functions and options.
Receipt Printer Prints transaction receipts.
Wi-Fi Antenna Provides option for wireless internet connection.
Mounting Configurations • Counter Top (Base Model)
• Counter Top with Turntable (requires a turntable kit)
• Wall Mount (requires a wall mount kit)
• Bolted Pedestal (requires a pedestal kit)
• Free Standing Pedestal (requires a pedestal kit and a baseplate kit)
Note: Pedestal mounting has additional shelf configurations available
as kits.
Introduction 5

Specifications
System Specification

Processor • Skylake Processor

• Intel® Celeron G3900TE
• Intel® Core™ i3-6100TE
• Intel® Core™ i5-6500TE
• Kaby Lake Processor
• Intel® Celeron G3930TE
• Intel® Core™ i3-7101TE
• Intel® Core™ i5-7500T

Motherboard • Intel Q87 Express Chipset

• Intel Active Management Technology 9.0 (AMT)
Memory • 4 GB up to 32 GB DDR4 SO-DIMM
Storage • 120 GB up tp 240 GB Solid-State Drive (SSD)
Connectivity • USB Ports:
• Three 12V USB 2.0
• One 24V USB 2.0
• Two PC USB 3.0
• One RJ50 Powered Serial Port
• 10/100/1000 MB Gigabit Ethernet LAN
• HDMI and Display Port video outputs
• Audio Out
Pre-Loaded Operating Option of:
System • Windows 7 Pro Embedded (32-bit and 64-bit), Skylake
• Windows Embedded POSReady 7 (32-bit and 64-bit), Skylake
• Windows 10 IoT Enterprise 2016 LTSB Value Embedded OS (64–bit)
Legacy BIOS, Skylake
• Windows 10 IoT Enterprise 2016 LTSB Value Embedded OS (64–bit),
UEFI BIOS, Skylake
• Windows 10 IoT Enterprise 2016 LTSB Value Embedded OS (64–bit),
UEFI, Embedded OS, Kaby Lake
• Windows 10 IoT Enterprise 2016 LTSC Value Embedded OS (64–bit),
UEFI, Embedded OS, Kaby Lake
6 Introduction

System Specification

Customer Interface • Indicator Light

• Front user-facing camera
• 15-inch Projected Capacitive (PCAP) Touchscreen and TFT Display
• 1024x768 resolution, 16.2M colors
• Imaging Scanner—NCR 2357 Honeywell Genesis 7580G
• Thermal Receipt Printer—NCR Doune Receipt Printer
• Coupon Sensors and Bin
• NCR Encrypted MSR or JIS MSR
• Integrated Stereo Speakers
• Electronic Sensor Security Support:
• Checkpoint Counterpoint
• Sensormatic
• PIN Pad support:
• Verifone VX 820/805
• Ingenico iPP 320/350
• Verifone MX915 (requires 7709-K720 PIN Pad Arm kit)
• Ingenico Lane 5000 (requires 7709-K504 Spacepole Mount kit)
• Support for Honeywell Voyager 1450g Handheld Scanner (requires
7709-700 Handheld Scanner kit)
• Counter Top Security Scale (7709-K710)
Power Cord • UK Power Cord
• US Power Cord
• Australia Power Cord
• Euro Power Cord
• Argentina Power Cord
• 120V Twist Lock Power Cord
• China Power Cord
Maximum Dimensions The following are dimensions of 7709 basic configurations:
(Width x Depth x Height) • Counter Top: 379 mm x 315 mm x 525 mm (14.92 in. x 12.40 in. x 20.67 in.)
• Wall Mount: 379 mm x 345 mm x 555 mm (14.92 in. x 13.58 in. x 21.85 in.)
• Pedestal: 379 mm x 315 mm x 1432 mm (14.92 in. x 12.40 in. x 53.38 in.)

Refer to the NCR SelfServ 90 (7709) Site Preparation Guide

(BCC5-0000-5269) for more information on the kiosk dimensions.
Introduction 7

Mounting Options
8 Introduction

Component Access
The front of the kiosk pivots forward and down for internal component access. This is
necessary to install paper in the printer and to clear printer jams should they occur.
Internal access is also required when Customer Services need to perform kiosk service
functions. Make sure that the service clearance provided at the installed location is
sufficient.
• To access the kiosk components, insert the key into the lock at the right-hand side of
the kiosk, turn the key clockwise and then, carefully open the front of the kiosk.
Caution: Do NOT abruptly open and release the front of the kiosk. Hold and support
the front of the kiosk until fully extended.
Introduction 9

Turning On and Off the Kiosk

Powering Down the Kiosk
Perform the steps below to exit all applications, shutdown the Windows operating
system and power off the Kiosk.
The Kiosk may have a Security Device installed, either the Checkpoint or Sensormatic
Deactivator, which has its own separate AC Power connection and also needs to be
powered Off.
Caution: Before turning ON the Sensormatic, check that all the Sensormatic Cables are
plugged into the Sensormatic Controller. Do NOT connect or disconnect any of the
Sensormatic Cables to the Sensormatic Controller while power is On as this could
damage the Sensormatic Controller.

Using the Supervisor Pushbutton

1. Push the Supervisor Pushbutton.
2. Enter your ID and Password (or scan your Operator ID bar code) to place terminal
in Supervisor Mode and display the Utility Functions screen.
3. Select Shutdown Entire System. The system displays a screen asking “Are you
sure you want to shutdown the entire system?”
4. Select Yes. The system automatically closes the NCR SelfServ Checkout application,
shuts down the Windows operating system, and powers off the NCR terminal.
5. After all the software has closed and the select screen and LED has turned black,
unplug the Kiosk AC power cord from the AC power receptacle.
6. Unplug the Security Device (Checkpoint or Sensormatic) AC power cord from the
AC power receptacle.
Note: The Security Devices,Checkpoint and Sensormatic, don't have a power
switch. They powered Off by unplugging their AC power cord from the AC power
source.
10 Introduction

Using the Utility Option on the System Functions Screen

1. Log in to Store Mode to access the Store Authorization screen.
2. Select System Functions.
3. Select Utility to display the Utility Functions screen.
4. Select Shutdown Entire System. The system displays a screen asking “Are you sure
you want to shutdown the entire system?”
5. Select Yes. The system automatically closes the NCR SelfServ Checkout application,
shuts down the Windows operating system, and powers off the NCR terminal.
6. After all the software has closed and the select screen and LED has turned black,
power off the check stand components by selecting the power button on the UPS.
7. Unplug the Security Device (Checkpoint or Sensormatic) AC power cord from the
AC power receptacle.
Note: The Security Devices, Checkpoint and Sensormatic, don't have a power
switch. They are powered Off by unplugging their AC power cord from the
AC power source.
Introduction 11

Powering Up the Kiosk

The Kiosk may have a Security Device installed, either the Checkpoint or Sensormatic
Deactivator, which has its own separate AC Power connection and needs to be powered
ON after the Kiosk.
Caution: Before turning ON the Sensormatic, check that all the Sensormatic Cables are
plugged into the Sensormatic Controller. Do NOT connect or disconnect any of the
Sensormatic Cables to the Sensormatic Controller while power is On as this could
damage the Sensormatic Controller.
1. To Power UP the Kiosk, plug the AC Power Cord to the AC power source.
2. Plug the Security Device AC Power Cord to the AC power source.
3. If the kiosk does not automatically turn on, push the Motherboard ON/OFF Switch
to turn ON the Kiosk.
12 Introduction

Installation Restrictions
The following restrictions must be observed when installing a NCR SelfServ™ 90 (7709).
• Before installing the kiosk, read and follow the guidelines in the NCR SelfServ™ 90
(7709) Site Preparation Guide and the NCR Workstation and Peripherals AC Wiring
Guide.
• Install the NCR SelfServ™ 90 (7709) near an electrical outlet that is easily accessible.
Use the power cord as a power disconnect device.
• Do not permit any object to rest on the power cord. Do not locate the NCR
SelfServ™ 90 (7709) where the power cord can be walked on.
• Use a grounding strap or touch a grounded metal object to discharge any static
electricity from your body before servicing the NCR SelfServ™ 90 (7709).
Caution: This device contains hazardous voltages and should only be serviced by
qualified service personnel.
Introduction 13

Step 1: Unpack and Inspect the Product

Unpack the product and components and verify that the delivery matches the
information in the delivery documents.
• For Wall Mount installation, verify that a Wall Mounting Bracket is included.
• For Pedestal Mount installation, verify that a Pedestal and all ordered components
are included.
If the product is damaged during shipment or if the package contents do not match the
delivery documents, immediately inform your NCR sales representative.
The following components, if included in the installation, are shipped separately:
• Electronic Payment Terminal (PIN Pad)
• Ingenico IPP350
• Verifone VX805/820
• Verifone MX915
• Sensor Security Device
• Checkpoint Controller
• Sensormatic
• Sensormatic Antenna
• Sensormatic Controller
• Sensormatic Antenna Cable
Make sure that all components are available before beginning the hardware installation.
Note: Transport the product ONLY in its original packaging to prevent impact
damages.
14 Introduction

Step 2: Install the Kiosk

As a safety requirement, the NCR SelfServ™ 90 (7709) must be secured in the installed
location so that it cannot be moved. The method used to secure the kiosk depends on
the installation configuration.
The following are three different basic installation configurations available for the
NCR 7709 kiosk:
• Counter Top Mount
• Wall Mount
• Pedestal Mount
Introduction 15

Counter Top Installation

With the Counter Top Installation, the kiosk must be fastened to the counter top. The
counter top construction determines the type of anchors to use: bolts and nuts, lag bolts,
screws, and so forth. The anchors are not shipped with the kiosk and must be obtained
locally.
To install the Counter Top kiosk, follow these steps:
1. Position the kiosk on the counter top in the installed location.
Note: Make sure that the kiosk is not set too far back from the front edge of the
counter, preventing the front of the kiosk from fully opening when maintenance
and service are required. The bottom front of the kiosk cannot be any farther than
45 mm (1¾ in.) from the front edge of the counter top. Refer to the
NCR SelfServ™ 90 (7709) Site Preparation Guide for kiosk location information.
2. Mark these holes on the counter top and then remove the kiosk.
Note: There are four Mounting Holes on the bottom of the kiosk cabinet. The
diameter of these holes is 9.0 mm (0.35 in.). One hole is round and the other three
are keyholes.
16 Introduction

3. Drill four holes on the counter top as needed for the anchors being used.

4. Position the kiosk back on the counter top and install the four anchors. When
tightening the anchors, be sure to maintain the kiosk location identified in step 1.
Introduction 17

Wall Mount Installation

With the Wall Mount Installation, a special Wall Mounting Bracket is first fastened to
the wall, and then the kiosk is fastened to the Wall Mounting Bracket. The AC Power
Cord and the LAN Cable go through a hole on the bottom of the kiosk and into the
Mounting Bracket. The cables feed toward the back of the Wall Mounting Bracket and
out a hole in the bottom of it.
There are four holes in the back surface of the Wall Mounting Bracket for the mounting
anchors. Dimensions for these holes are shown in the following illustration. There are
also four larger holes in the front surface of the Mounting Bracket to access the
mounting anchors: bolts, screws, and so forth.
Note: The mounting anchors must not extend through the holes in the front surface.

NCR recommends locating the Wall Mounting Bracket so that the base of the Mounting
Bracket is 907 mm (35.71 in.) above the floor. Be sure that the mounting is adequate to
support the weight of the kiosk: 23.2 kg (51.1 lb). Also, be sure that the location provides
adequate access and service clearance for the kiosk as identified in the NCR SelfServ™ 90
(7709) Site Preparation Guide.
18 Introduction

To install the Wall Mount kiosk, follow these steps:

1. Install the Wall Mounting Bracket.
• If the customer installed the Wall Mounting Bracket, verify that it is properly
fastened to the wall. Also verify its location: proper height and adequate access
and service clearance for the installed kiosk.
• If the customer did not install the Wall Mounting Bracket, install it according to
the specifications given at the beginning of this section.
2. Install three Mounting Screws on the Mounting Bracket as shown in the following
illustration. Do not tighten them to leave room for the kiosk cabinet to slide under
the screw heads / lock-washers.
Note: Four Mounting Screws (M8 x 16, Socket Head Screw) with attached lock-
washer are provided to secure the kiosk to the Mounting Bracket. The fourth screw
is installed later in the procedure.
Introduction 19

3. Align the three mounting holes on the base of the kiosk with the three Mounting
Screws on the Wall Mounting Bracket, and then slide the kiosk to the right to lock it
in place.

4. Install one Mounting Screw through the remaining mounting hole, and then tighten
all four Mounting Screws.
20 Introduction

Pedestal Installation
With the Pedestal Installation, the Pedestal must be fastened to the floor to prevent it
from being moved or knocked over. The floor construction determines the type of
anchors to use. The anchors are not shipped with the kiosk and must be obtained
locally.
The basic Pedestal includes one shelf mounted on the front, but the following options
are available:
• An optional bag rack that also mounts to the front
• An optional shelf (narrow or wide) that may be fastened to each side of the Pedestal.
Note: The Pedestal is shipped with no shelves or bag rack installed.
To install the Pedestal Mount kiosk, follow these steps:
1. Position the Pedestal at the installation location.
Note: Verify that this position permits access to the AC Power Receptacle and the
LAN Cable. Also, make sure that there is necessary access and service clearance. For
more information, refer to the NCR SelfServ™ 90 (7709) Site Preparation Guide.
2. Remove the Pedestal Base Cover by removing the two mounting screws on each side.
Introduction 21

3. There are four anchor holes on the Pedestal Base. Mark these holes on the floor, and
then remove the Pedestal.

4. Drill four holes on the floor as needed for the anchors.

5. Position the Pedestal back at the installed location and install the four anchors.
Note: Make sure that the anchors do not extend up above the top of the Pedestal
Base more than 12.7 mm (0.5 in.).
6. Re-install the Pedestal Base Cover and secure it with two mounting screws on each
side.
22 Introduction

7. Install the Front Shelf on the front of the Pedestal.

a. Position the Front Shelf on the front of the Pedestal at the installed location, just
below the Access Door.
b. Install four Mounting Screws that are provided (M6 x 12, Socket Head Screw)
through the four holes in the Front Shelf Bracket and then tighten them.
Introduction 23

8. If included, install the Bag Rack on the front of the Pedestal.

a. Position the Bag Rack on the front of the Pedestal at the installed location, just
above the Access Door.
b. Install four Mounting Screws that are provided (M6 x 12, Socket Head Screw)
through the four holes in the Bag Rack Bracket, and then tighten them.
24 Introduction

9. If included, install a Shelf on the right side of the Pedestal.

Note: Make sure the Shelf is the correct size (narrow or wide). Also, the Shelf must
extend toward the front of the Pedestal.
a. Position the two Latching Tabs on the bottom of the Shelf Bracket through the
two Slots on the side of the Pedestal.
b. Install two Mounting Screws that are provided (M6 x 12, Socket Head Screw)
through the two holes at the top of the Shelf Bracket, and then tighten them.

10. If included, install a Shelf on the left side of the Pedestal.

Note: Make sure the Shelf is the correct size (narrow or wide). Also, the Shelf must
extend toward the front of the Pedestal.
a. Position the two Latching Tabs on the bottom of the Shelf Bracket through the
two Slots on the side of the Pedestal.
b. Install two Mounting Screws that are provided (M6 x 12, Socket Head Screw)
through the two holes at the top of the Shelf Bracket and then tighten them.
Introduction 25

11. Install three Mounting Screws on the Pedestal as shown in the following illustration.
Do not tighten them to leave room for the kiosk cabinet to slide under the screw
heads / lock-washers.
Note: Four Mounting Screws (M8 x 16, Socket Head Screw) with attached lock-
washer are provided to secure the kiosk to the Pedestal. The fourth screw is installed
later in the procedure.

12. Align the three mounting holes on the base of the kiosk with the three Mounting
Screws on the Pedestal, and then slide the kiosk to the right to lock it in place.
26 Introduction

13. Install one Mounting Screw through the remaining mounting hole, and then tighten
all four Mounting Screws.
Introduction 27

Step 3: Route the AC Power Cord

The NCR SelfServ™ 90 Power Supply is secured in a Mounting Bracket inside the kiosk.
When the kiosk is shipped, the AC Power Cord is secured inside the kiosk. The Power
Cord must be routed out of the kiosk cabinet and plugged into an AC Power Receptacle.
The routing depends on the kiosk installation configuration.
• Counter Top Installation on the next page
• Wall Mount Installation on page 31
• Pedestal Installation on page 34
28 Introduction

Counter Top Installation

1. Remove all packing materials that are securing the AC Power Cord inside the kiosk
cabinet.
2. From inside the kiosk cabinet, remove the two screws securing the Hole Plug located
on the lower right-hand side of the cabinet.

3. Plug the AC Power Cord to the Power Supply Unit (PSU).

Introduction 29

4. Remove the nut securing the Closed P-Loop Clamp on top of the PSU.

5. Insert the AC Power Cord into the cable clamp, and then secure the clamp to the
cabinet using a nut.
30 Introduction

6. Route the AC Power Cord downward, behind the PSU, and out through the hole on
the rear side of the cabinet.

7. Verify that the Power Cord is long enough to reach the AC Power Receptacle, but do
NOT plug it in.+
Introduction 31

Wall Mount Installation

1. Remove all packing materials that are securing the AC Power Cord inside the kiosk
cabinet.
2. Plug the AC Power Cord to the Power Supply Unit (PSU).

3. Remove the nut securing the Closed P-Loop Clamp on top of the PSU.
32 Introduction

4. Insert the AC Power Cord into the cable clamp and then secure the clamp to the
cabinet using a nut.

5. Route the AC Power Cord downward, behind the PSU, and into the hole on the
right-hand side of the coupon bin.
Introduction 33

6. Route the AC Power Cord towards the rear side of the wall mount bracket and out
through the hole on the base of the bracket.

7. Verify that the Power Cord is long enough to reach the AC Power Receptacle, but do
NOT plug it in.
34 Introduction

Pedestal Installation
1. Remove the Access Door on the front of the Pedestal. It is secured with one Philips
Head screw at the top of the door.

2. Remove all packing materials that are securing the AC Power Cord inside the kiosk
cabinet.
3. Plug the AC Power Cord to the Power Supply Unit (PSU).
Introduction 35

4. Remove the nut securing the Closed P-Loop Clamp on top of the PSU.

5. Insert the AC Power Cord into the cable clamp and then secure the clamp to the
cabinet using a nut.
36 Introduction

6. Route the AC Power Cord downward towards the bottom of the pedestal, behind
the PSU and through the hole on the right-hand side of the coupon bin.

Note: Leave the Access Door off the Pedestal. It is re–installed later in the procedure.
Introduction 37

Step 4: Route the LAN Cable

The NCR SelfServ™ 90 (7709) is secured on the left-hand side inside the kiosk cabinet
using tapes, cable ties, and cable clamps. The LAN Cable must be routed out of the kiosk
cabinet and plugged into a network hub. The routing depends on the kiosk installation
configuration.
38 Introduction

Counter Top Installation

1. Remove the LAN cable from its shipping position inside the cabinet.
a. Remove the tape securing the cable bundle at the left-hand area.
b. Remove the cable from the cable clamps securing it to the rear side.
c. Cut off the cable ties securing the cable bundle.
Introduction 39

2. Route the LAN cable out of the cabinet through the rear the access hole.
40 Introduction

Wall Mount Installation

1. Remove the LAN cable from its shipping position inside the cabinet.
a. Remove the tape securing the cable bundle at the left-hand area.
b. Remove the cable from the cable clamps securing it to the rear side.
c. Cut off the cable ties securing the cable bundle.
Introduction 41

2. Insert the LAN cable into the access hole at the right-hand side of the Coupon Bin.

3. Route the LAN cable towards the rear side of the wall mount bracket and out
through the hole on the base of the bracket.
42 Introduction

Pedestal Installation
1. Remove the LAN cable from its shipping position inside the cabinet.
a. Remove the tape securing the cable bundle at the left-hand area.
b. Remove the cable from the cable clamps securing it to the rear side.
c. Cut-Off the cable ties securing the cable bundle.
Introduction 43

2. Route the LAN cable towards the bottom of the Pedestal through the access hole on
the right-hand side of the Coupon Bin.

! Important: If the kiosk requires a Checkpoint Counterpoint EAS device to be installed,

proceed to Installing the Checkpoint Counterpoint on page 52. If not, continue to step 3 in
the following pages.
44 Introduction

3. At the lower rear side of the Pedestal, remove the screw securing the rear access
door.

4. Route the AC Power Cord and LAN cable out of the cabinet and through the hole on
the access hole. Verify that the Power Cord and LAN cable are long enough to reach
their external connection ports.
Caution: Do not plug the AC Power Cord to the power source yet.
Introduction 45

5. Secure the Rear Access Hole to the Pedestal using a screw.

6. Secure the Front Access Hole to the Pedestal using a screw.

46 Introduction

Step 5: Install the Electronic Payment Terminal

The NCR SelfServ™ 90 (7709) is designed to include the installation of either one of the
following PIN Pads:
• Ingenico IPP350 or IPP320 PIN Pad
• Verifone VX805 or VX820 PIN Pad
• Verifone MX915 PIN Pad — requires a mounting arm ordered as kit 7709-K720. Refer
to the 7709-K720 PIN Pad Arm Kit Instructions to install the PIN pad.
• Ingenico Lane 5000 — requires a Spacepole mount ordered as kit 7709-K504, Refer to
the 7709-K504 Ingenico Lane 5000 PIN Pad Mount Kit Instructions to install the PIN
pad.
Other Electronic Payment Terminals may be used if a suitable Mounting Bracket is
available; however, other devices have not been tested for compatibility with the NCR
SelfServ™ 90 (7709).
Introduction 47

Installing the Ingenico IPP320 or IPP350 PIN Pad

1. Loosen the two screws on the PIN pad cradle just enough to insert the PIN pad
bracket.

2. Insert PIN pad bracket mounting key holes into the two screws on the PIN pad
cradle then slide the bracket downwards. Tighten the screws to secure the
bracket to the cradle.

3. Connect the PIN pad cable to the PIN pad.

4. Route the other end of the PIN pad cable into the Kiosk cabinet through the access
hole on the PIN Pad cradle.
48 Introduction

5. Mount the PIN Pad to the Mounting Bracket.

a. Align and insert the slot on the lower back of the PIN pad to the tab on the lower
portion of the Mounting Bracket.

b. Push the PIN pad until it snaps to the upper portion of the Mounting Bracket.
6. Inside the cabinet, route the PIN Pad Cable upwards toward the motherboard and
plug the PIN Pad Cable into the COM 1 port on the motherboard.
7. Bundle the extra length of the PIN pad cable and secure the secure with cable ties, as
shown below.
Introduction 49

Installing the Verifone VX805 or VX820 PIN Pad

1. Hold and support the PIN pad cradle on the front side of the Display Head
Assembly then from the rear side, remove the two thumbscrews securing the
PIN pad cradle to the head assembly and remove the cradle.

2. Connect the PIN pad cable to the PIN pad.

3. Route the other end of the PIN pad cable through the access hole on the PIN pad
cradle.
50 Introduction

4. Align the PIN pad mounting holes to the appropriate mounting holes set on the
PIN pad cradle as shown below and secure the PIN Pad with two screws.
• Use Set A mounting holes for VX805 PIN pad.
• Use Set B mounting holes for VX820 PIN pad.

5. Mount the PIN pad assembly on the Display Head and secure the assembly with two
thumb screws.
Introduction 51

6. Route the PIN pad cable upwards toward the motherboard and plug the cable
connector to the USB C USB+12V power port on the motherboard. Cut off the two
existing cable ties securing cables on the Display Head, bundle the PIN pad cable
together with all the cables, and secure them to the Display Head using two new
cable ties.
52 Introduction

Step 6: Install the Electronic Security Sensor

The NCR SelfServ™ 90 (7709) supports the following electronic security sensor devices:
• Checkpoint Counterpoint
• Sensormatic EAS Deactivator

Installing the Checkpoint Counterpoint

The Checkpoint Antenna and the Checkpoint Signal Cable are installed when the kiosk
is manufactured. The Antenna is located around the Imaging Scanner and feeds through
the cable bundle to the back of the kiosk. The Signal Cable feeds through part of the
cable bundle at the back of the kiosk, but is not connected. If the Checkpoint option is
used, the Checkpoint Controller must be installed.
To install the Checkpoint Controller, follow these steps:
1. Unpack the Checkpoint Controller.
2. Install the Antenna Connector on the Antenna Cable. The Antenna Cable is an
extension of the Checkpoint Antenna and consists of two white wires, twisted
together and coming out of the cable bundle on the left side of the kiosk.
• The Antenna Cable connects to pins 4 and 6 on the Antenna Connector.
• Use a small Flathead Screwdriver to loosen and tighten the two Connecting
Screws.
Introduction 53

3. Remove the Rubber Cover to access the DIP Switches. It is re-installed later in the
process.

4. Verify that the DIP Switches are set as shown in the following illustration.
54 Introduction

5. Plug in the Checkpoint Signal Cable connector into the TAB I/F connector on the I/O
Adapter.

6. Move the latch on the front of the Checkpoint Controller to the left and slide the top
cover off the device
Introduction 55

7. The Checkpoint Signal Cable comes out of the cable bundle on the left side of the
kiosk. Connect the Checkpoint Signal Cable to the connector inside the Checkpoint
Controller as shown in the following illustration. Use a small Flathead Screwdriver to
loosen and tighten the two Connecting Screws.

8. Route the Checkpoint Signal Cable wires through the Cable Exit inside the
Checkpoint Controller.
9. Plug the Antenna Cable Connector into the connector in the Checkpoint Controller.
10. Route the Antenna Cable through the Cable Exit; be sure to use the Strain Relief
Clips to hold the cable in place.

11. Slide the Cover onto the Checkpoint Controller and verify that it is latched in place.
12. Connect the AC Power Cord to the Checkpoint Power Supply.
56 Introduction

13. Place the Checkpoint Power Supply at the bottom of the Checkpoint Controller
Bracket and beside the Coupon Bin.

14. Route the Checkpoint AC Power Cord from its Power Supply, out of the kiosk, and
to the AC Receptacle.
a. Route the Checkpoint AC Power Cord through the p-loops just above the
Coupon Bin and secure with a cable tie as shown in the following image.
Introduction 57

b. Depending on the kiosk configuration, do one of the following:

• For Counter Top configuration, route the Checkpoint AC Power Cord
through the hole on the rear cover of the kiosk.
• For Wall Mount configuration, route the Checkpoint AC Power Cord
through the hole on the bottom of the kiosk and out through the access hole
on the base of the Wall Mounting Bracket.
• For Pedestal configuration, route the Checkpoint AC Power Cord through
the hole on the bottom of the kiosk head and into the pedestal, and then
route it through the access hole on the rear of the pedestal.
c. Verify that the Power Cord is long enough to reach the AC Power Receptacle,
but do NOT plug it in.
15. Connect the Checkpoint DC Power Cable from the Checkpoint Power Supply to the
Checkpoint Controller. Plug the DC Power Cable into the DC In connector on the
back of the Checkpoint Controller and slide the jack behind the Strain Relief.

16. Power up the kiosk by connecting the NCR SelfServ™ 90 (7709) AC Power Cord into
the AC Power Receptacle.
58 Introduction

17. Power up the Checkpoint Controller.

a. Connect the Checkpoint AC Power Cord into the AC Power Receptacle.
b. Press the Reset button and wait for the Status Indicator to turn Violet.

c. Press the Reset button again to tune the Checkpoint Antenna.

18. Re-install the Rubber Cover, which was removed early in the process.
Introduction 59

19. Mount the Checkpoint Controller on its Mounting Bracket.

a. Remove the Mounting Bracket by removing the two Nuts that secure it to the
Checkpoint Adapter Bracket.
b. Place the Checkpoint Controller in the Mounting Bracket.
c. Install the Mounting Bracket to the Checkpoint Adapter Bracket, securing it with
the two Nuts.
Note: Call a Checkpoint representative to verify and complete the Checkpoint
installation.
60 Introduction

Installing the Sensormatic EAS Deactivator

The following components that support the integration of the Sensormatic Label
Deactivator are installed in the factory if the Sensormatic option is used:
• RS-232 power pad cable – data cable used to connect to the Sensormatic controller
• USB to serial cable – adapter cable to connect the RS-232 Power Pad cable to the
Motherboard.
Note: If the Kiosk is installed on a pedestal, the Sensormatic Backpack kit (7709-K740) is
required to mount and secure the Sensormatic Controller. Refer to the 7709-K740 Kit
Instructions to install the Backpack.
The following Sensormatic components are shipped separately and need to be installed
to the kiosk.
• Sensormatic antenna
• Sensormatic antenna cable
• Sensormatic controller
Note: For Counter Top installations, the Sensormatic Controller is mounted using
customer supplied brackets. Make sure that the controller is well secured and that the
cable connections cannot be easily disconnected from the controller.
To install the Sensormatic components, follow these steps:
1. Remove the Imager Scanner assembly.
a. Cut off the cable ties securing the cables routed at the back of the assembly.
Introduction 61

b. Insert a small pin through the hole at the bottom of the imager to unlock the
Imager Cable connector and then carefully disconnect the cable from the Imager.

c. Remove the three nuts securing the Imager Assembly to the kiosk, and then
remove the assembly from its mounting location.
62 Introduction

d. Place the Imager on the space behind the Receipt Printer.

2. Remove the three screws and washers securing the Imager Shield assembly, and
then remove the assembly from the kiosk.
! Important: Do not throw away the washers. Keep the washers and use these when
re-installing the Imager Shield.
Introduction 63

3. Remove the two screws securing the top antenna bracket.

4. Mount the Sensormatic Antenna by sliding it under the side bracket. The pigtail
cable should stick out at the lower right-hand corner of the display head assembly
and the coil lump on the right-hand side of the antenna.
64 Introduction

5. Mount and secure the Antenna Top Bracket using two screws.

6. Install the Imager Shield assembly.

a. Mount the Imager Shield assembly over the antenna.
! Important: On the front side of the fascia, make sure that there is no gap between
the Imager Shield and the Fascia Panel. All sides of the Imager Shield should be flush
against the Fascia Panel. Adjust the alignment of the Imager Shield accordingly.
Introduction 65

b. Secure the Imager Shield assembly using three M3 screws and plastic washers.
Caution: Make sure that the plastic washers are installed with the screws. These
washers help protect the Imager from electromagnetic waves given off by the
antenna.

7. Re-install the Imager Scanner assembly.

a. Mount the Imager assembly over the Imager Shield.
! Important: On the front side of the fascia, make sure that all sides of the Imager
Scan Window is flush against the sides of the Imager Shield. Adjust the alignment of
the Imager accordingly.
66 Introduction

b. Secure the Imager assembly to the kiosk using three nuts, and then reconnect the
Imager USB cable to the imager.

c. Bundle the following cables together and secure them to the Imager bracket
using two cable ties:
• Imager cable
• Printer cable
Introduction 67

8. Route the RS-232 Power Pad Cable and the Sensormatic Antenna cable into the
cabinet through the rear access hole.

9. Route the Sensormatic Antenna Cable inside the kiosk.

a. Route the antenna pigtail cable into the cabinet and on the left-hand side of the
coupon bin, and then secure it with a cable tie.
b. Route the Sensormatic antenna cable towards the antenna pigtail cable and plug
the connectors together.
c. Cut-off existing cable ties shown in the following image. Bundle the antenna
cable with other cables and then secure the cables using two new cable ties.
68 Introduction

10. Route the RS-232 Power Pad and the USB to Serial Cable inside the kiosk.
a. Plug the USB connector of the USB to Serial cable to a vacant USB port on the
motherboard I/O Panel.
Note: If the two ports are vacant, connect the cable to the top port.
b. Route the cable downward towards RS-232 Power Pad cable in the kiosk cabinet.
Introduction 69

c. Connect the USB to Serial cable to the RS-232 Power Pad cable and tuck the
connectors under the PSU.
d. Secure the USB to Serial cable to the two p-loop cable clamps along its route.
e. Cut off existing cable ties securing the cable bundle to the bracket just below the
I/O Panel.
f. Bundle the USB to Serial cable together with the other cables, and then secure
the cables with a cable tie.
70 Introduction

11. Connect the Sensormatic cables to the Sensormatic ports.

Caution: To avoid damage to the Sensormatic Controller, ensure that its power is
OFF before connecting the cables. Connect the Sensormatic cables to the Sensormatic
Controller ports in the order indicated in this procedure.
a. Connect the RS-232 Power Pad cable to the Scanner port.
b. Connect the Antenna cable to the Pad port.
c. Connect the AC power cable to the Power port.

12. Place and secure extra length of Sensormatic cables outside the kiosk cabinet.
Introduction 71

Step 7: Validate System Hardware

The final installation step is to verify that the NCR SelfServ™ 90 (7709) is ready to use.
Validating the system hardware involves the following procedures:
1. Turn on the kiosk. For more information, refer to Turn ON the Kiosk on page 1.
2. Install the receipt printer and load with a paper roll. For more information, refer to
Install Receipt Paper on page 73.
3. Using a diagnostic software, check if devices are operational. For more information,
refer to Check if Devices are Operational on page 76.
72 Introduction

Turn ON the Kiosk

The Kiosk may have a Security Device installed, either the Checkpoint or Sensormatic
Deactivator, which has its own separate AC Power connection and needs to be powered
ON after the Kiosk.
Caution: Before turning ON the Sensormatic, check that all the Sensormatic Cables are
plugged into the Sensormatic Controller. Do NOT connect or disconnect any of the
Sensormatic Cables to the Sensormatic Controller while power is On as this could
damage the Sensormatic Controller.
1. To Power UP the Kiosk, plug the AC Power Cord to the AC power source.
2. Plug the Security Device AC Power Cord to the AC power source.
3. If the kiosk does not automatically turn on, push the Motherboard ON/OFF Switch
to turn ON the Kiosk.
Introduction 73

Install Receipt Paper

1. Open the kiosk. For procedures, refer to Component Access on page 8.
2. Slide the Receipt Printer into service position.
a. Push the green release rod upward.

b. Pull the printer assembly backward until fully extended and until the green
plunger snaps into place.
Caution: Ensure that the green plunger holds the printer assembly in place. Do
not release the printer assembly if it is not yet secured by the green plunger.
74 Introduction

3. Tear off a full turn of the paper from the new paper roll. This is important since the
end of the paper is usually fixed to the roll with glue or other adhesive substance
that could cause a paper jam or print head damage.
4. Cut the paper at a 90–degree angle; otherwise, the paper sensor may not detect the
paper.

5. Insert a new paper roll and the paper stopper through the spindle, making sure that
the paper unrolls from the top of the roll.
Note: A click is heard when the paper stopper snaps onto the shaft.

6. Insert the paper into the paper entry at the rear of the printer. The printer
automatically feeds, cuts, ejects a printout, and goes online.
Note: The printer should now print the message "PRINTER OK." If nothing prints
on the paper, the paper roll may be installed the wrong way. Take the paper roll off
and reinstall it with the correct paper orientation.
Introduction 75

7. While holding the green release rod, pull the green plunger and slowly slide the
printer assembly downward until the green release rod latches onto the printer tray.
Caution: Do not abruptly release the printer assembly when pulling out the green
plunger. Hold and guide the printer assembly downward until it is fully seated on
the printer tray.
76 Introduction

Check if Devices are Operational

The NCR SelfServ™ 90 (7709) includes the Profile Manager Lite (PML) diagnostic
software. This software includes routines that are run to exercise each of the kiosk
devices to identify any problems. These routines are similar to those used in other Self
Checkout Systems.
Before installing the application software, each hardware device needs to be exercised to
verify that it is working. Exercising the hardware devices will identify any out of box
failures resulting from loose cables or device damage that may have occurred during
shipping,
A version of the Common Automatic Device Detection (CADD) software (ADD 3.x) is
pre-installed on the unit when it is shipped to the store. To support the NCR SelfServ™
90 (7709), the following must be installed on the unit:
• ADD 3.3.0.194 or higher
• HF1411_770x_ADD330194_Support_v1.19
• RPSW 4051
Note: To ensure that the correct device profiles are loaded, CADD must be configured
before accessing Profile Manager Lite.
When the unit is first powered up, the Profile Manager Lite shell automatically runs and
executes the CADD Configure utility. The following Software License Notice appears on
the Display:
Introduction 77

1. Touch OK. The CADD Configuration utility starts and the Hardware Type screen
appears.

2. Verify that “SS90 = SelfServ 90” is selected in the Select HW Type field.
3. Select “London_Kiosk = London Kiosk” in the Select HW Specification field.
4. Review the Serial Port Definitions shown on the screen. This window lists the serial
devices that may be configured and the corresponding port locations. This window
will be empty if no serial devices are configured.
5. Touch NonDetectable Devices to open a window containing a list of non-detectable
device options. Make sure the hardware selected corresponds with the hardware
installed on the unit.
6. Touch Next after configuring the hardware type and components.
78 Introduction

7. Specify the Primary Language for the unit. This field defines the language in which
screens and messages display on the unit.

8. Touch Next to display the Confirmation screen.

Introduction 79

9. Touch Save to update the files shown in the window with the configuration
information. The system will automatically run ADD 3.X and perform the device
detection procedure and load appropriate firmware on the devices.
After the device detection procedure is completed, the Profile Manager Lite shell
opens.

10. Exercise each hardware device using the Profile Manager Lite test utilities and verify
that the devices are functioning as expected. The available utilities that correspond
to the hardware devices on the unit are located in the lower window and are
highlighted blue.
Note: For instructions on using Profile Manager Lite, refer to the book
NCR FastLane SelfServ™ Checkout Profile Manager Lite (PML) User Guide for ADD 3.X
(B005–0000–2279).
80