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ArchiMate Part 1

The document describes exercises in the ArchiMate language focusing on business architecture elements. It defines a contact center composed of employees fulfilling different roles. Claims administration is modeled as a business function realized by a service and composed of processes, an interaction, and events. A claim business object can be realized by different physical representations. An insurance product is defined as a composite of a policy contract and aggregated customer services.

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145 views5 pages

ArchiMate Part 1

The document describes exercises in the ArchiMate language focusing on business architecture elements. It defines a contact center composed of employees fulfilling different roles. Claims administration is modeled as a business function realized by a service and composed of processes, an interaction, and events. A claim business object can be realized by different physical representations. An insurance product is defined as a composite of a policy contract and aggregated customer services.

Uploaded by

saiaymanbensadi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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UBBA FMI M1DEC 2022/2023 TD ArchiMate Language part 1

UBBA FMI M1DEC 2022/2023 TD ArchiMate Language part 1


UBBA FMI M1DEC 2022/2023 TD ArchiMate Language part 1

Exercise 1 : Business Active Structure Elements

The ArchiSurance Contact Center, modeled as a business actor, is composed of three employees, also modeled as business
actors: Greg, Joan, and Larry. The Contact Center has three business interfaces to serve customers: Phone, E-mail, and Web
Chat. Greg fulfills the business role of Travel Insurance Claim Analyst, Joan fulfills the business role of Home Insurance
Product Specialist, and Larry fulfills the business role of Customer Service Representative. The former two business roles are
specializations of a business role Specialist. High-Risk Claims Adjudication is a business collaboration of two business roles:
Specialist and Customer Service Representative.

Exercise 2 Business Behavior Elements

Claims Administration is a business function that is composed of a number of business processes and a business interaction.
This business function realizes a Claims Processing business service. A business event Claim Filed triggers the first business
process, Accept Claim, which in turn triggers a business process Assign Claim. Depending on the type of claim, either the
business process Adjudicate Standard Claim or the business interaction Adjudicate High-Risk Claim is performed.
Adjudication of high-risk claims is a business interaction because, according to the company policy, two people should always
be involved in this activity to minimize the risk of fraud. After adjudication, the business processes Notify Customer and Pay
Claim are performed in parallel, and when both have finished, business process Close Claim is triggered.
UBBA FMI M1DEC 2022/2023 TD ArchiMate Language part 1

Exercise 3 Business Passive Structure Elements

Business object Claim may be realized by either of the following three physical representations (in different stages of the
Claims Administration process): Submission Form, Claim File Summary, or Claim Letter. All of these representations refer
to a representation Policy Summary, which realizes a contract Insurance Policy.

Exercise 4 Business Composite Element: Product

A product Insurance consists of a contract Insurance Policy and a business service Customer Service, which aggregates four
other business services: Application, Renewal, Claims Processing, and Appeal. An Auto Insurance product is a specialization
of the generic Insurance product, with an additional business service Drive Well and Save, and accompanying contract
Drive Well and Save Agreement.
UBBA FMI M1DEC 2022/2023 TD ArchiMate Language part 1

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