Memory Distrust and Acceptance of Misinformation
Memory Distrust and Acceptance of Misinformation
SUMMARY
Relying on a community sample (N ¼ 80), the present study examined whether memory distrust is
related to an increased tendency to accept misinformation and whether it interacts with passage of
time. Participants were shown video footage of an armed robbery. Approximately 30 minutes later,
they were asked to describe as accurately as possible what they had seen. Either 1 day or 2 weeks later
they were presented with their own statements, to which five misinformation items had been added.
The results showed that people suffering from memory distrust accepted more misinformation than
those with optimistic beliefs about their memory. In addition, both age and free recall seemed
to modulate this relationship. However, memory evaluation did not interact with time interval.
Copyright # 2009 John Wiley & Sons, Ltd.
Eyewitness testimony is of crucial importance to the legal system. Judges and juries often
heavily rely on such testimony when deciding on a case, even though they know that
eyewitness evidence may not be accurate (Doyle, 2005). Indeed, a substantial number of
studies have shown that people’s memories can easily be distorted when incorrect post-
event information or feedback is presented (e.g. Wade, Garry, Read, & Lindsay, 2002;
Wright, Loftus, & Hall, 2001). Post-event information can be given through leading
questions (e.g. during police interrogations), through statements made by authorities (e.g.
in the media), or through co-witnesses (Morris, Laney, Bernstein, & Loftus, 2006).
Exposure to misleading post-event information may affect people’s memory reports in
either of two ways. First, people may have failed to attend to the event and, therefore, may
have poor memories. As a result, they are unable to come up with contradictory arguments
when they are exposed to misinformation, making them vulnerable to incorporate the
misinformation (Loftus, 2005). Second, post-event information might suggest a more
accurate or complete version of the event than one’s own memory, resulting in an increased
willingness to accept the misinformation (Sutherland & Hayne, 2001). There is some
debate about how post-event misinformation affects the original memory: Whether the
original information is completely and permanently lost (Loftus, 2005; Loftus & Palmer,
1974) or is retained, but has become (partly) inaccessible (McCloskey & Zaragoza, 1985).
*Correspondence to: Saskia van Bergen, Department of Clinical Psychological Science, Faculty of Psychology
and Neuroscience, Maastricht University, P.O. Box 616, 6200 MD Maastricht, The Netherlands.
E-mail: [email protected]
Copyright # 2009 John Wiley & Sons, Ltd. Appl. Cognit. Psychol. 24: 885–896 (2010)
DOI: 10.1002/acp
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Memory distrust and misinformation 887
between memory confidence and accuracy (e.g. Brewer, 2006; but see Odinot & Wolters,
2006). Meanwhile, it is not clear whether eyewitnesses who suffer from memory distrust
are more vulnerable to developing memory distortions when confronted with post-event
information (e.g. during police interrogations) than those who are confident about their
memory.
With these considerations in mind, the present study examined the relationship between
subjective memory evaluation and the acceptance of misinformation. In addition,
following suggestions made by Christianson et al. (2007), it tested whether memory
distrust interacted with the passage of time. During a first session, participants watched a
video fragment of an armed robbery. Afterwards, they had to give an account of the event
they had witnessed. In a second session that took place either 1 day or 2 weeks after the first
session, they had to check the written version of their account to which five misinformation
items had been added. We opted for adding items to a statement because in several
European countries including the Netherlands, it is standard practice that the verbal
statements are not directly written down. Statements are later interpreted and formulated
by the interrogator (Van Koppen, 2007; Van Koppen & Penrod, 2003). In this way, it is not
unlikely that misinformation ends up in written statements. Following Gudjonsson’s line of
reasoning (2003), we expected people suffering from memory distrust to accept
misinformation more easily than those with high memory confidence, especially with a
long time interval (i.e. 2 weeks) between the sessions. A subsidiary aim of the present study
was to explore how beliefs about one’s memory functioning are related to self-report
indices of cognitive failures, compliance and interrogative suggestibility. We expected that
those with pessimistic beliefs about their memory would report more everyday lapses and
cognitive blunders and would be more compliant and suggestible (i.e. would be more
willing to rely on external sources) than those who are more confident about their own
memory.
METHODS
Participants
Our sample consisted of 80 adults (54 women). Their age varied between 18 and 49 years
(M ¼ 33.6 years, SD ¼ 9.5). Participants were recruited through advertisements in local
newspapers, as well as through flyers distributed in a shopping mall and announcements on
billboards at Maastricht University. During a telephone interview, they were asked to
evaluate their memory functioning and to rate it in terms of a 10-point scale (anchors
1 ¼ very poor; 10 ¼ excellent). Those people who were very confident (i.e. gave subjective
evaluations 7) and those who were doubtful about their memory (i.e. gave subjective
evaluations 4) were selected and assigned to the memory confidence and the memory
distrust group, respectively. They were given a small financial compensation for
participating. The study was approved by the standing ethical committee of the Faculty of
Psychology, Maastricht University.
Materials
Video footage
Participants were presented with 2 minutes video footage of a simulated armed robbery at a
wine shop. Participants were instructed to pay close attention to what happened. The
Copyright # 2009 John Wiley & Sons, Ltd. Appl. Cognit. Psychol. 24: 885–896 (2010)
DOI: 10.1002/acp
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888 S. van Bergen et al.
fragment showed a wine shop with some customers and the owner. Suddenly, a man
flourishing a gun entered the shop. He ordered the customers to lie down on the floor, while
the owner was forced to hand over the money. Finally, the robber fled the store.
Eyewitness accounts
Immediately after having seen the video fragment, participants were asked to provide a free
recall about what they had seen. Their statements were recorded using a digital voice
recorder. Subsequently, each free recall was written out verbatim and five misinformation
items were added, consisting of altered and new information. These items were selected on
the basis of a pilot study, in which six people were asked to give a detailed description of the
fragment. From their descriptions, we chose two items that were recalled most often and
therefore most plausible to be recalled by our future participants. These altered items were
‘the attacker wore a cap’ and ‘the total number of people was 6’. We replaced the first item
by ‘the attacker wore a hood’ and the second by ‘the total number of people was 7’. When
participants recalled an incorrect number of people, we added one more person to the
number they had mentioned. In some cases, this resulted in changing the number of people
into the correct number. Note that, also in this case, the correct number of people that was
reported should have been detected, as it differed from the number originally mentioned by
the participant. The other three misinformation items added completely new elements
because they were not part of the fragment and were never mentioned by any of the pilot
participants. These items were ‘the robber nearly fell’, ‘the robber put the plastic bag
containing the money in his pocket’, and ‘the robber held the customers continuously at
gunpoint’. Corresponding with the procedure by Christianson et al. (2007), and because the
altered and new items correlated highly (r ¼ .53, p < .05), they were collapsed into a single
variable (i.e. misinformation detection), ranging from 0 to 5. The written eyewitness
account was designed in such way that it looked like an official police document.
Copyright # 2009 John Wiley & Sons, Ltd. Appl. Cognit. Psychol. 24: 885–896 (2010)
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Memory distrust and misinformation 889
everyday actions, perception and attention, and memory over the last month. It consists of
25 items that are scored on a 5-point scale (0 ¼ never; 4 ¼ very often). Illustrative items are
‘Do you fail to notice signposts on the road?’ and ‘Do you forget where you put something
like a newspaper or a book?’ Scores were summed to obtain a total CFQ score varying from
0 to 100, with higher scores indicating more self-reported cognitive failures.
The third questionnaire was the Dutch version of the Gudjonsson Compliance Scale
(GCS; Gudjonsson, 1989; Smeets, 2008; Cronbach’s a ¼ .81). This self-report instrument
measures people’s levels of compliance. It focuses on two types of behaviour, namely
eagerness to please others, and avoidance of conflicts. The scale consists of 20 items using
a true/false format. Examples are ‘I give in easily to people when I am pressured’ and ‘I try
hard to do what is expected of me’. After recoding items 17 to 19, a total GCS score varying
from 0 to 20 can be obtained by summing the number of true responses, with higher scores
indexing more compliant behaviour.
To measure interrogative suggestibility, the participants were given the Gudjonsson
Suggestibility Scale (GSS; Gudjonsson, 1997; Merckelbach, Muris, Wessel, & Van
Koppen, 1998). The GSS consists of a story that is read out loud by the experimenter.
Participants have to answer 20 questions of which 15 are misleading and 5 are neutral and
address factual details of the story. After participants have answered the questions, they
receive negative feedback about their performance. They are asked to answer the questions
one more time and to be more accurate this time. Thus, all questions are answered twice
and in this way several GSS parameters can be calculated. First, yield 1 refers to the number
of misleading questions that the participant accepts during the first round (range 0–15).
Second, yield 2 refers to the number of misleading questions accepted during the second
round (range 0–15). Third, shift refers to the number of changes that participants make in
their answers after having received negative feedback (range 0–20). Finally, the total GSS
score is the sum of yield 1 and shift, with higher scores reflecting higher levels of
interrogative suggestibility (range 0–35).
The fifth test was the Dutch version of the National Adult Reading Test (NART; Nelson,
1982; Schmand, Lindeboom, & Van Harskamp, 1992), that gives an estimate of verbal
intelligence (correlation with Wechsler Adult Intelligence Scale ranging from .74 to .85
among healthy controls; Bright, Jaldow, & Kopelman, 2002; Schmand et al., 1992). The
NART consists of 50 irregularly spelled words that have to be pronounced. An example
item is the word ‘enzyme’. Words can either be pronounced correctly (score ¼ 2),
spuriously (score ¼ 1) or incorrectly (score ¼ 0). Scores are summed to obtain a NART
score varying from 0 to 100. This score is then transformed into an IQ score, with a higher
score reflecting a higher IQ.
Copyright # 2009 John Wiley & Sons, Ltd. Appl. Cognit. Psychol. 24: 885–896 (2010)
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890 S. van Bergen et al.
Table 1. Demographic data and mean scores on self-report tests of the two groups. Standard
deviations are presented in parenthesis
Demographic data/tests Memory distrust Memory confidence
Gender 13 men–27 women 13 men–27 women
Age 38.55 (7.87) 28.60 (8.27)
Squire Subjective Memory Questionnaire 8.32 (17.31) 34.46 (14.33)
Cognitive Failures Questionnaire 74.08 (12.54) 56.11 (10.85)
Gudjonsson Compliance Scale 10.84 (4.08) 9.38 (4.63)
Gudjonsson Suggestibility Scale (total score) 8.13 (4.09) 7.05 (3.70)
National Adult Reading Test 100.70 (7.81) 104.26 (6.16)
Free recall 9.45 (2.79) 10.94 (3.01)
were given was counterbalanced across participants. Approximately 30 minutes after they
had seen the video footage, participants were asked to recall everything they could
remember. After the first session, the recorded free recall was written out by the
experimenter. During the second session, participants were confronted with their written
accounts. We chose to present their accounts in this way as written statements play an
important role in the legal system, while research has shown that people are more easily
misled when post-event information is presented in a written form (Itsukushima, Nishi,
Maruyama, & Takahashi, 2006). We asked participants to check their testimony carefully.
The experimenter stressed that the statements had to be correct. In case they had doubts
about some of the statements, they were instructed to underline these sentences so that
these could be discussed later. Participants were asked to sign the testimony if they
approved with its content.1 Finally, participants had to complete some filler tasks and the
GSS.
RESULTS
Copyright # 2009 John Wiley & Sons, Ltd. Appl. Cognit. Psychol. 24: 885–896 (2010)
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Memory distrust and misinformation 891
Figure 1. Average amount of misinformation detection of the memory groups (i.e. memory distrust
and memory confidence) at the two-time intervals (1 day and 2 weeks)
participants suffering from memory distrust had poorer free recall (i.e. objective memory
performance) than participants who were very confident about their memory [t(78) ¼ 2.29,
p < .05].
Misinformation detection
Figure 1 shows the extent to which the two groups detected misinformation at the two time
delays. A two-way Analysis of Variance (ANOVA) revealed a non-significant interaction
effect of memory group and time interval ( p ¼ .31). After removing the interaction term,
two significant main effects were found. People suffering from memory distrust detected
significantly less misinformation than people who were confident about their memory,
F(1,77) ¼ 5.15, p < .05, h2p ¼ .06. Furthermore, participants who were tested after 1 day
detected more misinformation than those who were tested after 2 weeks, F(1,77) ¼ 14.31,
p < .05, h2p ¼ .16.
Covariates
A close examination of the correlation matrix showed that misinformation detection
correlated significantly with age (r ¼ .26, p < .05) and free recall (r ¼ .22, p ¼ .05). As
these factors might have confounded the obtained results, Analysis of Covariance
(ANCOVA) was conducted. After removing the non-significant interaction term between
memory group and time interval, both age and free recall failed to reach significance
( p ¼ .27 and p ¼ .28, respectively). However, it should be noted that due to the inclusion of
age and free recall, the main effect of memory group disappeared [F(1,75) ¼ 1.13, p ¼ .29].
The main effect of time interval was not affected by the inclusion of the covariates and
remained significant [F(1,75) ¼ 14.19, p < .05].
Copyright # 2009 John Wiley & Sons, Ltd. Appl. Cognit. Psychol. 24: 885–896 (2010)
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892 S. van Bergen et al.
DISCUSSION
Our findings can be summarized as follows. First, participants who suffer from memory
distrust accept more misinformation than those who report to be confident about their
memory. Second, this effect does not become stronger over time (i.e. no group time
interaction). Third, a longer time interval between sessions promotes acceptance of
misinformation. Fourth, age and free recall performance seem to modulate the relationship
between memory group and misinformation acceptance. Fifth, people who are confident
about their memory more frequently reject accurate information than people who distrust
their memory.
That our recruitment procedure was successful is shown by the fact that the memory
distrust group reported more negative subjective memory evaluations (indexed by the
SSMQ) and more cognitive failures (indexed by the CFQ) than the memory confidence
group. Furthermore, the two groups differed with regard to the proxy measure of IQ (i.e.
NART) and free recall performance, an issue to which we will return.
The finding that people who believe to have poor memory abilities show more difficulty
to detect misinformation corresponds well with our first hypothesis. Apparently, people
who distrust their memory more readily rely on external cues and suggestions, as has been
proposed by Gudjonsson (2003). Consequently, they run a risk of incorporating
misinformation into their memory. Conversely, confidence in one’s own memory is
associated with less misinformation incorporation probably because it does not go along
with an increased sensitivity to external cues. Note also that there is a fundamental integrity
to memory confidence evaluations. That is, those who distrusted their memory exhibited
poorer free recall performance than those who were confident about their memory. Overall,
our findings are in line with a recent study by Van Bergen and colleagues (Van Bergen,
Jelicic et al., 2009) showing that subjective memory evaluation is positively related with
objective memory performance.
We anticipated that the memory distrust group’s tendency to accept misinformation
would increase with the passage of time, but this interaction was not borne out by the data.
It would be premature though to conclude that memory distrust and passage of time are
independently operating factors. The reason is that a floor effect at the 2-week session (i.e.
many participants accepting the misinformation elements) might have overruled an
3
These data contain outliers. However, these were included as they reveal relevant information. Note that after
excluding these outliers the main effect of memory group remains significant, means being .00 (SD ¼ .00) for the
memory distrust group and .39 (SD ¼ .60; range ¼ 0–2) for the memory confidence group [F(1,64) ¼ 12.87,
p < .05, h2p ¼ .17].
Copyright # 2009 John Wiley & Sons, Ltd. Appl. Cognit. Psychol. 24: 885–896 (2010)
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Memory distrust and misinformation 893
interaction effect. Thus, this issue warrants further study, probably with a measure of
misinformation that allows for more variability.
Indeed, we found that, after a relatively long time interval, the chance to detect
discrepancies between authentic memory representations and misinformation decreases.
This effect holds true both for people who are confident about their memory and those who
distrust their memory. The effect size associated with this main effect of time was relatively
large. Misinformation will be incorporated more easily when time passes by, because after
a while it makes the impression of providing a more complete version of what has
happened than one’s own memory recollections (Lee, 2004).
While neither age nor free-recall was a significant covariate, together they seemed to be
relevant, since their inclusion in an ANCOVA resulted in the disappearance of a significant
main effect of memory group. Why this occurred becomes more comprehensible when
looking at the zero-order correlations between subjective memory evaluation and age
(r ¼ .53, p < .05), between memory evaluation and free recall (r ¼ .25, p < .05) and
between age and free recall (r ¼ .40, p < .05). That older people more frequently distrust
their memory has been reported a number of times (Commissaris, Ponds, & Jolles, 1998;
Ponds & Jolles, 1996; Ponds, Van Boxtel, & Jolles, 2000). We do not think that age has a
direct influence on the acceptance of misinformation in memory. Rather, it seems that when
people grow older, some of them will start to attribute memory difficulties to internal
(organic) factors, rather than blaming such problems on external (situational) factors
(Commissaris et al., 1998). As a result, memory distrust is more frequent in older than in
younger people, even though our group of participants suffering from memory distrust is
still considerably younger than the samples described in the above mentioned studies.
The fact that free recall together with age moderates the relationship between memory
group and acceptance of misinformation is interesting. According to the discrepancy
detection principle (Schooler & Loftus, 1993; Tousignant, Hall, & Loftus, 1986), having
detailed and accurate memories about an event allows people to detect discrepancies
between the original event and misinformation that is provided about that event. So, poor
free recall performance will on the one hand, fuel one’s negative memory evaluations (see
also Van Bergen, Brands et al., 2009; Van Bergen, Jelicic et al., 2009), and on the other
hand, it will make one vulnerable to misinformation.
This study also looked at the rejection of accurate information. Interestingly, participants
with memory distrust less often rejected accurate information than participants who were
confident about their own memory. At first sight, this seems to contradict the pattern that we
found for the detection of misinformation. Thus, while participants were less correct when
it came to accepting misinformation, they were more accurate in rejecting accurate
information, relative to the memory confidence group. An obvious explanation for this is
that our participants were confronted with an external source claiming to reflect their
written statements. Compared to the memory confidence group, memory distrust
individuals were less likely to express doubts about their statements, whether these were
true or false. As scores on the self-report tests show, this difference is unlikely to be a
product of group differences in compliance or interrogative suggestibility. As a matter of
fact, participants suffering from memory distrust did not have higher scores on the GCS
and the GSS than memory confidence participants. Previous studies have shown that the
relationship between subjective memory evaluations and memory accuracy is a complex
one (e.g. Odinot & Wolters, 2006; Sporer, Penrod, Read, & Cutler, 1995). Our finding that
memory distrust is accompanied by both heightened levels of misinformation acceptance
and lowered levels of incorrect rejections further underlines this point. To put this finding
Copyright # 2009 John Wiley & Sons, Ltd. Appl. Cognit. Psychol. 24: 885–896 (2010)
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894 S. van Bergen et al.
into perspective, note that the highest average number of rejected accurate information (i.e.
in the memory confidence group) was still lower than 1. Furthermore, both in the memory
distrust group and memory confidence group the majority of participants did not reject any
accurate information (77.5% vs. 60%, respectively).
There is reason to believe that levels of misinformation acceptance might be even higher
if misinformation had been introduced in a more social way, for example during a
conversation with a confederate (Gabbert et al., 2004). We anticipate that the increase of
the effect would be higher in the memory distrust group since people suffering from
memory distrust are more prone to rely on suggestions by others (Gudjonsson, 2003).
The limitations of the present study deserve some comment. First, an ad hoc criterion
was adopted to recruit participants for one of the two memory groups. In future research, it
might be of interest to use multiple criteria and to select more extreme groups. Second,
there was a significant age difference between both memory groups. Therefore, future
studies on memory distrust and misinformation should match on age. In doing so, they will
be able to avoid that age becomes a difficult interpretable covariate, as was the case in the
present study. Finally, the current study was correlational in nature and so, it remains to be
seen whether poor free recall performance is the principal driver of memory distrust and
heightened levels of misinformation acceptance. A closer look at participants’ memory
functioning would therefore be useful in future studies. Studies in which this causal
interpretation can be directly tested would further increase our understanding.
As eyewitness testimonies bear strong relevance to forensic settings, it is important to
examine factors that might affect their reliability. Since eyewitnesses who distrust their
memory are often considered to be more susceptible to memory distortions, they will be
treated as less credible than people without memory complaints (Gudjonsson & MacKeith,
1982). The present study shows that there is some wisdom to this because people suffering
from memory distrust are indeed more vulnerable to misinformation than those who are
very confident about their memory. The most important implication of our study, however,
is that eyewitnesses or suspects suffering from memory distrust should be interviewed or
interrogated in a prudent way.
ACKNOWLEDGEMENTS
The research was supported by a grant of the Netherlands Organization for Scientific
Research (400.04.048). We thank Peter van Koppen and Dick Hessing for providing us
with the video of armed robbery. We are also grateful to James Ost and an anonymous
reviewer for their helpful comments and suggestions.
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