7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Hardware Status Icons on TopAccess [Device] Tab

When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status
information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons
displayed and their descriptions.

For details of the [Device] tab of TopAccess, refer to the TopAccess Guide.

Printer Error 1

This icon indicates a non-recommended toner cartridge is used and that the equipment has stopped printing.
 P.40 “Replacing a Toner Cartridge”

Printer Error 2

This icon indicates:

 You need to remove paper from the exit tray of the equipment.
 You need to remove paper from the receiving tray of the Finisher.
 You need to remove the staples jammed in the Finisher.
 P.34 “Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028”
 You need to remove the staples jammed in the Saddle Stitch unit.
 P.37 “Staple jam in the saddle stitch unit”
 You need to clear the hole punch paper bits from the Hole Punch Unit.
 P.50 “Cleaning the Hole Punch Dust Bin”
 The recommended toner cartridge is not being used.
 P.40 “Replacing a Toner Cartridge”
 You tried to perform saddle stitching for a printing on mixed paper sizes.
 The equipment cannot load paper from the drawer of the External Large Capacity Feeder.
 The equipment cannot eject the paper to the exit tray of the equipment.

Cover Open

This icon indicates the front cover is open.

Toner Empty

This icon indicates no toner is left. It also indicates which color is empty:
 P.40 “Replacing a Toner Cartridge”

Waste Toner Full

This icon indicates the waste toner box is full and requires replacing.

82 Hardware Status Icons on TopAccess [Device] Tab

 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Messages
When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.

Messages concerning color printing are displayed only on MFPs and copiers that support color printing.

TopAccess Message Corrective Action

Cover Open - Please Close Cover. Close the front cover.
Paper Feeding Cover Open - Please Close Cover. Close the paper feeder cover.
Transfer/Transport unit Cover Open - Please Close Cover. Close the transfer/transport unit.
Bypass Cover Open - Please Close Cover. Close the bypass cover.
Exit Cover Open - Please Close Cover. Close the exit cover.
Toner Cover Open - Please Close Cover. Close the toner cover.
Platen Cover Open - Please Close Cover. Close the platen cover.
Lower Tray Transport Cover Open - Please Close Cover Close the lower tray transport cover.
Inserter Cover Open - Please Close Cover. Close the Inserter cover.
External Large Capacity Feeder Disconnect - Please Joint it to Connect the External Large Capacity Feeder to the equipment.
Copier.
LCF Cover Open - Please Close LCF Cover. Close the Large Capacity Feeder cover.
Drawer 1 Open - Please Close Drawer 1. Close the drawer.
Drawer 2 Open - Please Close Drawer 2. Close the drawer.
Drawer 3 Open - Please Close Drawer 3. Close the drawer.
Drawer 4 Open - Please Close Drawer 4. Close the drawer.
Automatic Duplexing Unit Cover Open - Please Close Cover. Close the automatic duplexing unit cover.
Relay Unit Cover Open - Please Close Cover. Close the Bridge Unit cover.
Finisher Joint Cover Open - Please Close Cover. Close the Finisher joint cover.
Finisher Door Open - Please Close Door. Close the Finisher door.
Lower Tray Delivery Cover Open - Please Close Cover Close the lower tray delivery cover.
Lower Tray Front Cover Open - Please Close Cover Close the lower tray front cover.
Punch Unit Front Cover Open - Please Close Cover Close the Punch unit front cover.
Hole Punch Unit Open - Please Close Cover. Close the Hole Punch Unit cover.
Standard Output Tray Paper Full - Please Remove Paper. Remove the paper from the tray.
Upper Tray Paper Full - Please Remove Paper. Remove the paper from the tray.
Lower Tray Paper Full - Please Remove Paper. Remove the paper from the tray.
Saddle Tray Full - Please Remove Paper. Remove the paper from the tray.
Job Separator 1 Full - Please Remove Paper. Remove the paper from the tray.
Job Separator 2 Full - Please Remove Paper. Remove the paper from the tray.
Paper Empty in Drawer 1 - Please Add Paper. Set the paper in the drawer.
Paper Empty in Drawer 2 - Please Add Paper. Set the paper in the drawer.
Paper Empty in Drawer 3 - Please Add Paper. Set the paper in the drawer.
Paper Empty in Drawer 4 - Please Add Paper. Set the paper in the drawer.
Paper Empty in External Large Capacity Feeder - Please Add Set the paper in the External Large Capacity Feeder.
Paper.
Paper Empty in Large Capacity Feeder - Please Add Paper. Set the paper in the Large Capacity Feeder.
Paper Misfeed in Job Separator - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Automatic Duplexing Unit - Please Clear Paper Refer to the guidance on the touch panel to remove misfed paper.
Path.
Paper Insertion Misfeed - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Printer - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Finisher - Please Clear Paper Path. Remove the misfed paper from the Finisher.
See  P.13 “Clearing a Paper Misfeed”.
Used Toner Container Full - Please Replace. Replace the waste toner box.
Staple Empty - Please Set Staple Cartridge Refill the Finisher staples.
See  P.45 “Refilling Finisher MJ-1027 / Saddle Stitch Finisher
MJ-1028 staples”.

84 Error Messages
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

TopAccess Message Corrective Action

Open the front cover, and clean the slit glass and main charger. Clean the slit glass and the main chargers.
Toner Not Recognized - Please Check Toner. Check and adjust the toner bottle.
Black Toner Empty - Please Install New Toner Cartridge. Replace the black toner.
See  P.40 “Replacing a Toner Cartridge”.
Cyan Toner Empty - Please Install New Toner Cartridge. Replace the cyan toner.
See  P.40 “Replacing a Toner Cartridge”.
Magenta Toner Empty - Please Install New Toner Cartridge. Replace the magenta toner.
See  P.40 “Replacing a Toner Cartridge”.
Yellow Toner Empty - Please Install New Toner Cartridge. Replace the yellow toner.
See  P.40 “Replacing a Toner Cartridge”.
Black Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge.
Cyan Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge.
Magenta Toner Near Empty - Please Prepare New Toner Prepare the new toner cartridge.
Cartridge.
Yellow Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge.
Confirm waste toner bottle is attached and close waste toner Confirm the waste toner box is securely attached and close the
bottle cover. waste toner box cover.
Close duplexing unit cover Close the duplexing unit cover.
Close receiving tray low cover Close the low cover of the receiving tray.
Prepare new waste toner box Prepare a new waste toner box.
Fatal Error - Please Contact Service Technician. Contact your service representative.
Main Motor Error - Please Contact Service Technician. Contact your service representative.
Printer Input Error. Contact your service representative.
Scanner Error - Please Contact Service Technician. Contact your service representative.
Fuser Error - Please Contact Service Technician. Contact your service representative.

Error Messages 85
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Codes
TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are
shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an
error you might encounter.

Error codes concerning color printing are displayed only on MFPs and copiers that support color printing.

The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you find an error
code on the touch panel.

 Error codes on print jobs

Error Code Problem Description Corrective Action

4011 Job canceled The job was canceled.
Power failure Check whether the power cable is connected properly and is inserted
4021
securely.
4031 HDD full error Delete unnecessary private print jobs and invalid department print jobs.
User authentication error The user performing the printing has not been authenticated or
4041
registered. Perform user authentication or user registration.
Department code authentication error Check the information about the department code registered in this
4042
equipment.
There is something wrong with the Ask your LDAP server administrator about it.
4045 connection with the LDAP server or its
authority setting.
The number of prints has become “0” The number of prints specified in department and user management has
4111 become “0” at the same time. Set the number again or perform
initialization.
The number of prints has become “0” The number of prints specified in user management has become “0”. Set
4112
the number again or perform initialization.
The number of prints has become “0” The number of prints specified in department management has become
4113
"0". Perform initialization.
Job cancellation due to the external 1. Put in a coin and perform printing again.
counter error 2. Insert a card and perform printing again or contact your administrator.
4121
3. Insert the Key Counter and perform printing again.
4. Clear the Schedule Print setting and perform printing again.
Printing data storing limitation error Printing with the data being stored to the HDD temporarily (Proof print,
4211 Private print, Scheduled print, etc.) cannot be performed. Use normal
printing.
e-Filing storing limitation error Printing with the data being stored to the HDD (print and e-Filing, print to
4212
e-Filing, etc.) cannot be performed. Use normal printing.
File storing limitation error The file storing function is set to “disabled”. Check the setting of the
4213
equipment.
Fax/iFax transmission failure The Fax/iFax transmission or N/W-Fax/iFax function is set to “disabled”.
4214
Check the setting of the equipment.
Private-print-only error Jobs other than Private printing cannot be printed. Perform Private
4221
printing.
No Printer Kit/Printer Kit expired Install the Printer Kit or Printer/Scanner Kit correctly before printing.
4241 Please register if the trial period of the Printer Kit or Printer/Scanner Kit
has expired.
No Scanner Kit/Scanner Kit expired Although the Printer Kit is installed, the Scanner Kit is not installed;
therefore, the Internet Fax function and Save as file function using the N/
4242 W-Fax driver are not available. Install the Scanner Kit correctly and try
again.
Please register if the trial period of the Scanner Kit has expired.
No authority to execute a job The user has not been authorized to perform this operation. Ask your
4311
administrator.
Not authorized to store a file The user has not been authorized to perform this operation. Ask your
4312
administrator.

86 Error Codes
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code Problem Description Corrective Action

Not authorized to store in e-Filing The user has not been authorized to perform this operation. Ask your
4313
administrator.
Not authorized to send a Fax/iFax The user has not been authorized to perform this operation. Ask your
4314
administrator.
Not authorized to perform printing in the The user has not been authorized to perform this operation. Ask your
4321
specified setting administrator.
Image data generation failure Check if the file to be printed is broken. Perform printing again or use
4411
another printer driver.
Double-sign encoding error A double-sign encoding error occurred because the PDF file is encrypted
4412
in unsupported script. Printing the file in this function is impossible.
Font download failure Since the available number of fonts is exceeded, the font cannot be
4611
registered. Delete at least one font.
Font download failure Since there is no space in HDD, the font cannot be registered. Delete at
4612
least one font.
Font download failure Since an error has occurred, the font cannot be registered. Perform
4613
downloading again or regenerate the font data first.
4621 Downloaded font deletion failure Check if the font to be deleted is registered.

 Error codes on transmission and reception

Error Code Problem Description Corrective Action

0012 Original misfeed Remove the misfed original.
0013 Door open Firmly close the open door.
0020 Power interruption Check the power interruption report.
Interruption by paper misfeeds during Remove the misfed paper and reattempt the transmission.
0030
direct transmission
Polling Error Check polling options setup (Security Code, etc.), and check whether the
0033
polling document exists.
0042 Memory full Make sure that there is sufficient memory before making the call again.
0050 Line busy Reattempt the communications.
Security Mismatch in Relay or Mail Box Confirm the remote party’s Security Code, system password and your
0053
transmission setup.
00B0- Signal Error or Line Condition Error Reattempt the communications.
00B500C0-
00C400D0-
00D2
HDD error Reattempt the communications. If the error still persists, contact your
00E8
service representative.
Software failure Reattempt the communications. If the error still persists, contact your
00F0
service representative.
Hardware noise Reattempt the communications. If the error still persists, contact your
00F1
service representative.
System access abnormality Turn the power OFF and then back ON. Perform the problem job again. If
1C10
the error still persists, contact your service representative.
Insufficient memory Complete any running jobs first before performing the job in error. If the
1C11
error still persists, turn the power OFF and then back ON, and try again.
1C12 Message reception error Turn the power OFF and then back ON. Perform the job in error again.
1C13 Message transmission error Turn the power OFF and then back ON. Perform the job in error again.
Invalid parameter If a template is being used, create it again. If the error still persists, turn
1C14
the power OFF and then back ON, and try again.
Exceeding file capacity Ask your administrator to change the “Fragment Page Size” setting for
1C15
the Internet Fax setting, or reduce the number of pages and try again.
Disk access error Complete any running jobs first before performing the job in error. If the
1C30-1C33
error still persists, turn the power OFF and then back ON, and try again.
Image conversion abnormality Turn the power OFF and then back ON. Perform the job in error again. If
1C40
the error still persists, contact your service representative.

Error Codes 87
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code Problem Description Corrective Action

HDD full failure during processing Reduce the number of pages of the job in error and perform it again.
1C60 Check whether the server or local disk has sufficient space in its disk
capacity.
Address Book reading failure Turn the power OFF and then back ON. Perform the job in error again.
1C61 Reset the data in the Address Book and perform the job again. If the error
still persists, contact your service representative.
1C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment.
1C64 Terminal mail address unset Ask your administrator to set the Email address of the equipment.
1C65 SMTP address unset Ask your administrator to set the SMTP server address.
1C66 Server time-out error Check whether the SMTP server is operating properly.
SMTP server connection error Ask your administrator to set the login name or password of the SMTP
1C69 server and try again. Check whether the SMTP server is operating
properly.
Terminal mail address error Ask your administrator to check the SMTP Authentication method or if
there is an unpermitted character in the Terminal mail address. Set the
1C6B
correct SMTP Authentication method or delete the unpermitted character
in the Terminal mail address.
Destination mail address error Check if there is an unpermitted character in the Destination Email
1C6C address. Delete the unpermitted character and reset the appropriate
Destination Email address, then try again.
System error Turn the power OFF and then back ON. Perform the job in error again. If
1C6D
the error still occurs, contact your service representative.
SMTP client OFF Ask your administrator to enable the SMTP Client and perform the job
1C70
again.
SMTP authentication error Confirm that the login name and password are correct. If SSL is enabled,
1C71
make sure that SSL port number is correctly set.
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are
1C72
correct.
1CC0 Job canceled The job was canceled.
Power failure Check whether the power cable is connected properly and is inserted
1CC1
securely. Check whether the power voltage is unstable.
3A10 MIME format error Ask the sender to resend the Email in the MIME1.0 format.
3A20 Email process error Ask the sender to resend the Email.
Partial Email timeout error Ask the sender to resend the Email, or change the Partial Wait time
3A30
setting.
3A40 Invalid partial Email received Ask the sender to resend the partial Email in the RFC2046 format.
HDD full error Ask the sender to resend the Email by separating it into several Emails. If
3A50 this error occurs due to running out of paper and too many waiting jobs
being stored in the hard disk, add paper to activate the other jobs.
Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email setting and ask
3A70
the sender to resend the Email.
Partial Email disabled Ask your administrator to enable the Enable Partial Email setting and ask
3A80
the sender to resend the Email.
3B10 Email format error Ask the sender to resend the Email.
Content-Type error Ask the sender to resend the Email with attached files that are TIFF
3B20
format.
3B40 Email decode error Ask the sender to resend the Email.
TIFF analysis error Ask the sender to resend the Email with attached files that are TIFF
3C10, 3C13
format.
TIFF compression error Ask the sender to resend the Email with attached TIFF files in the MH,
3C20
MR, MMR, or JBIG compression.
TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose
3C30 resolution is either 200 x 100, 200 x 200, 200 x 400, 300 x 300, or 400 x
400 dpi.
TIFF paper size error Ask the sender to resend the Email with attached TIFF files that can be
3C40
printed on paper permitted for the equipment.
3C50 Offramp transmission error Ask the sender to specify the correct fax numbers and resend the Email.

88 Error Codes
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code Problem Description Corrective Action

Offramp security error Confirm that the specified fax numbers are registered in the address
book of the equipment. If not, register the fax numbers in the address
3C60
book and ask the sender to resend the Email with the correct fax
numbers.
Power failure Confirm that the job is recovered or not. If not, ask the sender to resend
3C70
the Email.
3C90 OffRamp Fax transmission disable error Confirm if the Fax Send Function of MFP setting is disable or not.
Destination address error Ask your administrator whether the DNS and mail server settings are
3D10 correctly set. If they are, ask the sender to confirm that the destination
address is correct.
Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway
3D20 job. The equipment cannot perform offramp gateway transmission for
more than 40 destinations.
3D30 Fax unit is not installed Make sure that the Fax unit is installed, or connected correctly.
POP3 server communication error Ask your administrator whether the POP3 server address is correctly set,
3E10 and whether the POP3 server works properly. If SSL is enabled, make
sure that SSL port number is correctly set.
POP3 server communication timeout Ask your administrator whether the POP3 server works properly and the
3E20
LAN cable is connected to the server.
POP3 login error Ask your administrator whether the POP3 user name and password are
3E30
set correctly.
POP3 login type error Ask your administrator whether the POP3 login type (Auto, POP3, APOP)
3E40
is set correctly.
File I/O error Ask the sender to resend the Email. If the error still occurs, contact your
3F10, 3F20
service representative.

 Error codes on scan jobs

The error indications on scan jobs are done as follows:

 On TopAccess log list, messages indicating the status are displayed.
 On the touch panel of the equipment, error codes are displayed. See the listings below.

Error Code Problem Description Corrective Action

Email

2C10, 2C12, Wrong Job status A system error has occurred during the sending of an
2C13, Email. Try it again. If the error still persists, contact your
2C20-2C22 service representative.
Not enough memory Complete any running jobs first before reperforming the
2C11 job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
Invalid parameter specified If you are using a template, create it again. If the error
2C14 still persists, turn the power OFF and then back ON,
and then try again.
Mail size exceeded limit or maximum size You are sending too many documents at a time. Send
2C15
them separately.
Disk access error Complete any running jobs first before reperforming the
2C30-2C33 job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
Failed to convert image file format This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF format.
2C40 When this error occurs in conversion other than to a
highly compressed PDF format, turn the power OFF
and then back ON. Then try to scan again. If the error
still persists, contact your service representative.
Encryption error. Failure to create a file If the error still persists after reattempting, turn the
2C43 power OFF and then back ON. Then make another
effort.

Error Codes 89
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code Problem Description Corrective Action

Creating a file was not allowed Creating an unencrypted file was not allowed.
2C44 Configure the encryption settings and try again. To
create an unencrypted file, consult the administrator.
Failure in making meta data Make sure that the template setting is correct, and do
2C45 the scanning again. If the error still persists, turn the
power OFF and then back ON, and then try again.
HDD full failure during processing Reduce the number of pages of the problem job and try
2C60 again. Check whether the server or local disk has
sufficient space in its capacity.
Failure to read Address Book Turn the power OFF and then back ON. Try the
problem job again. Reset the data in the Address Book
2C61
and reattempt it. If the error still persists, contact your
service representative.
Terminal IP address unset Ask your administrator to set the IP address of the
2C63
equipment.
Terminal mail address unset Ask your administrator to set the Email address of the
2C64
equipment.
2C65, 2C66, Failure to connect to SMTP server Make sure that the SMTP server is correctly working or
2C69 the SMTP server address has been set correctly.
Failure to send Email message Turn the power OFF and then back ON. Try scanning
2C6A again. If the error still persists, contact your service
representative.
Invalid address specified in From: field Ask your administrator to check the SMTP
Authentication method or if there is an unpermitted
2C6B character in the Terminal mail address. Set the correct
SMTP Authentication method or delete the unpermitted
character in the Terminal mail address.
Invalid address specified in To: field Make sure that there is no unpermitted character in the
Destination mail address. Delete any unpermitted
2C6C
character and reset the appropriate Destination mail
address, then try again.
SMTP service is not available Ask your administrator whether the SMTP service is
2C70
enabled.
SMTP authentication error Confirm that the login name and password are correct.
2C71 If SSL is enabled, make sure that the SSL port number
is correctly set.
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3
2C72
settings are correct.
2CC0 Job canceled The job was canceled.
Power failure occurred Make sure that the power cable is connected properly
2CC1
and is inserted securely. Resend the job.
Save as File
Wrong Job status Turn the power OFF and then back ON. Try it again. If
2D10, 2D12, the error still persists, contact your service
2D13
representative.
Not enough memory Wait for a while and try again. If the error still persists,
2D11 turn the power OFF and then back ON, and make
another effort.
Invalid parameter specified If you are using a template, create it again. If the error
2D14 still persists, turn the power OFF and then back ON,
and then try again.
Exceeding maximum file capacity Divide the file into several files, or try again in a single-
2D15
page format.
Failure to create directory Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
2D30
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.

90 Error Codes
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code Problem Description Corrective Action

Failure to create file Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
2D31, 2D33
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.
Failure to delete file Make sure that the access privilege to the storage
directory is writable and then try the job again. If the
2D32
error still persists, turn the power OFF and then back
ON, and then make another effort.
Failure to convert image file format This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF format.
2D40 When this error occurs in conversion other than to a
highly compressed PDF format, turn the power OFF
and then back ON. Then try to scan again. If the error
still persists, contact your service representative.
Encryption error. Failure to create a file If the error still persists after reattempting, turn the
2D43 power OFF and then back ON. Then make another
effort.
Creating a file was not allowed. Creating an unencrypted file was not allowed.
2D44 Configure the encryption settings and try again. To
create an unencrypted file, consult the administrator.
Failure in making meta data Make sure that the template setting is correct, and do
2D45 the scanning again. If the error still persists, turn the
power OFF and then back ON, and then try again.
Failure to connect to network destination Check Make sure that the network folder is shared in your
destination path. network and try scanning again. If the error still persists,
2D62 ask your administrator to check whether the IP address
or path of the server is correct. Also make sure that the
server is operating properly.
Specified network path is invalid. Check destination Make sure that you specify the correct network folder
2D63
path. and try scanning again.
Log on to file server failed. Check user name and Make sure that you specify the correct user name and
2D64 password. password to log on the file server, or you specify the
correct file server. Then try scanning again.
There are too many documents in the folder. Failure in Delete the data in the local storage folder in the
2D65
creating a new document equipment and try scanning again.
HDD full failure during processing Reduce the number of pages of the problem job and try
2D66 again. Check whether the server or local disk has
sufficient space in its capacity.
FTP service is not available Ask your administrator whether the FTP service is
2D67
configured correctly.
File Sharing service is not available Ask your administrator whether the SMB protocol is
2D68
enabled.
NetWare service is not available Ask your administrator whether the NetWare protocol is
2D69
enabled.
Failure to delete file Delete the files in the shared folder with Explorer, turn
the power OFF and then back ON, and reattempt the
2DA6
problem job. If the error still persists, contact your
service representative.
Failure to acquire resource Turn the power OFF and then back ON. Try the
2DA7 problem job again. If the error still persists, contact your
service representative.
2DC0 Job canceled The job was canceled.
Power failure occurred Make sure that the power cable is connected properly
2DC1
and is inserted securely. Resend the job.
Store to USB
Wrong Job status Turn the power OFF and then back ON. Try the
2E10, 2E12, problem job again. If the error still persists, contact your
2E13
service representative.

Error Codes 91
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code Problem Description Corrective Action

Not enough memory Wait for a while and try again. If the error still persists,
2E11 turn the power OFF and then back ON, and make
another effort.
Invalid parameter specified If you are using a template, create it again. If the error
2E14 still persists, turn the power OFF and then back ON,
and then try again.
Exceeding maximum file capacity Divide the file into several files, or reattempt in a single-
2E15
page format.
Failure to create directory Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
2E30
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.
Failure to create file Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
2E31, 2E33
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.
Failure to delete file Turn the power OFF and then back ON. Try the
2E32 problem job again. If the error still persists, contact your
service representative.
Failure to convert image file format This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF format.
2E40 When this error occurs in conversion other than to a
highly compressed PDF format, turn the power OFF
and then back ON. Then try to scan again. If the error
still persists, contact your service representative.
Encryption error. Failure to create a file If the error still persists after reattempting, turn the
2E43 power OFF and then back ON. Then make another
effort.
Creating a file was not allowed Creating an unencrypted file was not allowed.
2E44 Configure the encryption settings and try again. To
create an unencrypted file, consult the administrator.
Failure in making meta data Make sure that the template setting is correct, and do
2E45 the scanning again. If the error still persists, turn the
power OFF and then back ON, and then try again.
There are too many documents in the folder. Failure in Delete the data in the local storage folder in the
2E65
creating a new document equipment and try scanning again.
HDD full failure during processing Reduce the number of pages of the problem job and try
2E66 again. Check whether the server or local disk has
sufficient space in its capacity.
2EC0 Job canceled The job was canceled.
Power failure occurred Make sure that the power cable is connected properly
2EC1
and is inserted securely. Resend the job.
Remote Scan, WS Scan, File Downloader
Failure to acquire resource Reattempt the problem job. If the error still persists, turn
2A20 the power OFF and then back ON, and make another
effort.
WS Scan function is not available Check if the WS Scan function is enabled. If not,
2A31
change it to “enabled”.
System fatal error Turn the power OFF and then back ON. Try scanning
2A40
again.
2A50 Job canceled. The job was canceled.
Power failure occurred Make sure that the power cable is connected properly
2A51
and is inserted securely. Resend the job.

92 Error Codes
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code Problem Description Corrective Action

Authentication for WS Scan failed When Fax & Scan of Windows is used with the WIA
driver, check if the user name for the login is registered.
2A60
When the control panel or EWB of the equipment is
used, check if the user name for the login is registered.
2A70 Insufficient permission to execute RemoteScan Check if the user is authorized to perform this job.
2A71 Insufficient permission to execute WS Scan Check if the user is authorized to perform this job.
Insufficient permission to access e-Filing box using Check if the user is authorized to perform this job.
2A72
scan utility
Store to e-Filing
Job status failed Turn the power OFF and then back ON. Try the
2B11 problem job again. If the error still persists, contact your
service representative.
Failure to access file Turn the power OFF and then back ON. Try the
2B20 problem job again. If the error still persists, contact your
service representative.
Insufficient disk space Delete unnecessary documents in e-Filing and try
2B30
again.
Failure to access Electronic Filing Turn the power OFF and then back ON. Retry the job in
error. A folder with the same name as an already
existing document in the Box cannot be created. Retry
2B31 by changing the folder name. Delete the specified
e-Filing or folder and reset them. If the specified e-Filing
or folder cannot be deleted, contact your service
representative.
Failure to process image Turn the power OFF and then back ON. Try scanning
2B50 again. If the error still persists, contact your service
representative.
Failure to process print image Make sure that the Function List can be printed out. Try
2B51 printing again. If the error still persists, contact your
service representative.
The storage period of e-Filing documents will expire Check whether any necessary documents are stored in
2B71
e-Filing. The documents will be deleted in a few days.
The HDD for storing e-Filing data is running out of Delete all unnecessary documents in e-Filing.
2B80
space.
Insufficient memory Turn the power OFF and then back ON. Try scanning
2B90 again. If the error still persists, contact your service
representative.
Invalid box password specified Make sure that the password is correct and try scanning
again, or first reset the password and then reattempt
the scan. When this error occurs in the printing of the
data in e-Filing, do this with the administrator’s
2BA0
password. If recovery is still not completed or in case of
an invalid password for the operation of other printing
(opening the file, etc.), contact your service
representative.
Incorrect paper size, color mode or resolution This size, color mode or resolution is not supported by
2BA1 e-Filing. Please check the paper size, color mode or
resolution.
2BB0 Job canceled The job was canceled.
Power failure occurred Make sure that the power cable is connected properly
2BB1
and is inserted securely. Resend the job.
System fatal error Turn the power OFF and then back ON. Try scanning
2BC0 again. If the error still persists, contact your service
representative.
Power failure occurred during e-Filing restore Make sure that the power cable is connected properly
2BD0
and is inserted securely. Resend the job.
Failure to obtain the machine parameters Turn the power OFF and then back ON. Try scanning
2BE0
again.
Reached the maximum number of pages Reduce the number of pages of the job in error and
2BF0
perform the job again.
2BF1 Reached the maximum number of documents Delete the documents from the boxes or folders.

Error Codes 93
 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code Problem Description Corrective Action

2BF2 Reached the maximum number of folders Delete the folders from the boxes.
Network Settings
Syntax error, command unrecognized Check whether the Terminal mail address and
Destination mail address are correct. Check whether
2500
the mail server is operating properly. Turn the power
OFF and then back ON. Try the problem job again.
Syntax error in parameters or arguments Check whether the Terminal mail address and
Destination mail address are correct. Check whether
2501
the mail server is operating properly. Turn the power
OFF and then back ON. Try the problem job again.
Bad sequence of commands Check whether the mail server is operating properly.
Turn the power OFF and then back ON. Try the
2503
problem job again. If the error still persists, contact your
service representative.
Command parameter not implemented Check whether the mail server is operating properly.
Turn the power OFF and then back ON. Try the
2504
problem job again. If the error still persists, contact your
service representative.
Mailbox unavailable Confirm that the destination Email addresses are
2550 correct. Check the access privilege for the mailbox in
the mail server.
User not local Confirm that the destination Email addresses are
2551 correct. Check whether the mail server is operating
properly.
Insufficient system storage The file is too large for the mailbox. Confirm the mailbox
size on the mail server. Transmit again in text mode or
2552
with a lower resolution. If the error still persists, divide
the document and transmit again.
Mailbox name not allowed Check if there is an unpermitted character in the
2553
mailbox name in the mail server.

94 Error Codes