VI

Grievance Procedures

The procedures for seeking redress of grievances shall be as follows:

1. Discussion with Immediate Supervisor

At the first instance, the employee/aggrieved party shall present his/her grievance orally
or in writing to his/her immediate supervisor, who shall, within three (3) days from the
date of presentation, inform the employee orally of his/her action. Provided however,
that where the object of the grievance is the immediate supervisor, the aggrieved party
may bring the grievance to the next higher supervisor.

In the oral discussion, the following principles shall be observed:

a. The employee/aggrieved party shall be put at ease - Every effort shall be exerted to
make the employee who has a grievance feel at ease during the oral discussion.

b. The employee/aggrieved party shall be encouraged to talk - The employee shall be

c. Privacy in discussion - The oral discussion shall be held in quiet and secluded spot
where the conversation cannot be overheard or interrupted.

d. The case shall be heard fully - The supervisor shall seek to keep his/her views and
opinions entirely to himself/herself until after the employee has explained his/her side
during the oral discussion.

e. A definite action shall be reached - At the end of the discussion, the supervisor must
be prepared to state his/her position clearly and accurately based on the merits of the
grievance. He/she need not immediately give a definite decision, but the decision must
be rendered within three (3) days from the presentation of the grievance.

2. Appeal to the Higher Supervisor

If the aggrieved party is not satisfied with the verbal discussion, he/she may submit the
grievance in writing, within five (5) days to the next higher supervisor who shall render
his/her decision within five (5) working days from receipt of the grievance.
3. Appeal to the Grievance Committee. The decision of the next higher supervisor may
be elevated to the grievance committee within five (5) working days from receipt of the
decision of the next higher supervisor.The grievance committee may conduct an
investigation and hearing within ten (10) working days after the investigation. Provided,
however, that where the object of the grievance is the grievance committee, the
aggrieved party may submit the grievance to the Office of the Secretary, through the
Undersecretary for Legal Affairs.

4. Appeal to the Office of the Secretary. If the aggrieved party is not satisfied with the
decision of the grievance committee, he/she may elevate his/her grievance within five
(5) working days from receipt of the decision to the Office of the Secretary through the
Undersecretary for Legal Affairs who shall make the decision within ten (10) working
days after the receipt of the grievance. Provided, however, that where the object of the
grievance is the Secretary, the aggrieved party may bring his/her grievance directly to
the Civil Service Commission Regional Office.

5. Appeal to the Civil Service Commission Regional Office. If the aggrieved party is not
satisfied with the decision of the Office of the Secretary, he/she may appeal or elevate
his/her grievance to the Civil Service Commission Regional Office concerned within
fifteen (15) working days from the receipt of such decision. The aggrieved party shall
submit a Certification on the Final Action on the Grievance (CFAG) together with the
appeal. The Civil Service Commission Regional Office shall rule on the appeal in
accordance with existing civil service laws, rules and regulations.