NSQF LEVEL- 6

SECTOR - IT & ITeS

GOVERNMENT OF INDIA
Ministry of Skill Development & Entrepreneurship
Directorate General of Training
CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE
EN-81, Sector-V, Salt Lake City, Kolkata – 700091
 COMPUTER HARDWARE &
NETWORKING MAINTENANCE
Also Applicable for “Information and Communication Technology System
Maintenance” Trade

(Non - Engineering Trade)

SECTOR – IT & ITeS

(Revised in 2019)

Version 1.1

CRAFT INSTRUCTOR TRAINING SCHEME (CITS)

NSQF LEVEL - 6

Developed By
Government of India
Ministry of Skill Development and Entrepreneurship
Directorate General of Training
CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE
EN-81, Sector-V, Salt Lake City,
Kolkata – 700 091
www.cstaricalutta.gov.in
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CONTENTS

S No. Topics Page No.

1. Course Overview 1
2. Training System 2
3. General Information 6
4. Job Role 8
5. Learning Outcome 10
6. Course Content 11
7. Assessment Criteria 25
8. Infrastructure 28
Annexure I – List of Trade Experts 33
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1. COURSE OVERVIEW

The Craft Instructor Training Scheme is operational since inception of the Craftsmen
Training Scheme. The first Craft Instructor Training Institute was established in 1948.
Subsequently, 6 more institutes namely, Central Training Institute for Instructors (now
called as National Skill Training Institute (NSTI), NSTI at Ludhiana, Kanpur, Howrah, Mumbai,
Chennai and Hyderabad were established in 1960 by DGT. Since then the CITS course is
successfully running in all the NSTIs across India as well as in DGT affiliated institutes viz.
Institutes for Training of Trainers (IToT). This is a competency based course for instructors of
one year duration. “Computer Hardware & Networking Maintenance” CITS trade is
applicable for Instructors of “Computer Hardware & Networking Maintenance” and
“Information and Communication Technology System Maintenance” CTS Trades.

The main objective of Crafts Instructor training programme is to enable Instructors

explore different aspects of the techniques in pedagogy and transferring of hands-on skills
so as to develop a pool of skilled manpower for industries, also leading to their career
growth & benefiting society at large. Thus promoting a holistic learning experience where
trainee acquires specialized knowledge, skills & develops attitude towards learning &
contributing in vocational training ecosystem.

This course also enables the instructors to develop instructional skills for mentoring
the trainees, engaging all trainees in learning process and managing effective utilization of
resources. It emphasizes on the importance of collaborative learning & innovative ways of
doing things. All trainees will be able to understand and interpret the course content in right
perspective, so that they are engaged in & empowered by their learning experiences and
above all, ensure quality delivery.

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2. TRAINING SYSTEM

2.1 GENERAL
CITS courses are delivered in National Skill Training Institutes (NSTIs) & DGT affiliated
institutes viz., Institutes for Training of Trainers (IToT). For detailed guidelines regarding
admission on CITS, instructions issued by DGT from time to time are to be observed. Further
complete admission details are made available on NIMI web portal
http://www.nimionlineadmission.in. The course is of one-year duration. It consists of Trade
Technology (Professional skills and Professional knowledge), Training Methodology and
Engineering Technology/ Soft skills. After successful completion of the training programme,
the trainees appear in All India Trade Test for Craft Instructor. The successful trainee is
awarded NCIC certificate by DGT.

2.2 COURSE STRUCTURE

Table below depicts the distribution of training hours across various course elements
during a period of one year:

S No. Course Element Notional Training Hours

1. Trade Technology
Professional Skill (Trade Practical) 640
Professional Knowledge (Trade Theory) 240
2. Soft Skills
Practical 100
Theory 100
3. Training Methodology
TM Practical 320
TM Theory 200
Total 1600

2.3 PROGRESSION PATHWAYS

 Can join as an Instructor in a Vocation Training Institutes/ technical Institution.

 Can join as a supervisor in Industries.

2.4 ASSESSMENT & CERTIFICATION

The CITS trainee will be assessed for his/her Instructional skills, knowledge and attitude
towards learning throughout the course span and also at the end of the training program.

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a) The Continuous Assessment (Internal) during the period of training will be done by
Formative Assessment Method to test competency of instructor with respect to assessment
criteria set against each learning outcomes. The training institute has to maintain an
individual trainee portfolio in line with assessment guidelines. The marks of internal
assessment will be as per the formative assessment template provided on
www.bharatskills.gov.in.

b) The Final Assessment will be in the form of Summative Assessment Method. The All
India Trade Test for awarding National Craft Instructor Certificate will be conducted by DGT
at the end of the year as per the guidelines of DGT. The learning outcome and assessment
criteria will be the basis for setting question papers for final assessment. The external
examiner during final examination will also check the individual trainee’s profile as detailed
in assessment guideline before giving marks for practical examination.

2.4.1 PASS CRITERIA

Pass Marks
S Internal Full
Subject Marks Internal
No. Assessment Marks Exam
Assessment
Trade Theory 100 40 140 40 24
Trade
1.
Technology Trade
Practical 200 60 260 120 36

Practical 50 25 75 30 15
2. Soft Skills
Theory 50 25 75 20 15

Training TM Practical 200 30 230 120 18

3.
Methodology TM Theory 100 20 120 40 12
Total Marks 700 200 900 370 120

The minimum pass percent for Trade Practical, TM Practical, Soft Skill Practical
Examinations and Formative assessment is 60% & for all other subjects is 40%. There will be
no Grace marks.

2.4.2 ASSESSMENT GUIDELINE

Appropriate arrangements should be made to ensure that there will be no artificial

barriers to assessment. The nature of special needs should be taken into account while
undertaking the assessment. While assessing, the major factors to be considered are
approaches to generate solutions to specific problems by involving standard/non-standard
practices.

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Due consideration should also be given while assessing for teamwork,

avoidance/reduction of scrap/wastage and disposal of scrap/waste as per procedure,
behavioral attitude, sensitivity to the environment and regularity in training. The sensitivity
towards OSHE and self-learning attitude are to be considered while assessing competency.

Assessment will be evidence based comprising of the following:

 Demonstration of Instructional Skills (Lesson Plan, Demonstration

Plan)
 Record book/daily diary
 Assessment Sheet
 Progress chart
 Video Recording
 Attendance and punctuality
 Viva-voce
 Practical work done/Models
 Assignments
 Project work

Evidences and records of internal (Formative) assessments are to be preserved until

forthcoming examination for audit and verification by examining body. The following
marking pattern to be adopted while assessing:

Performance Level Evidence

(a) Weightage in the range of 60%-75% to be allotted during assessment
For performance in this grade, the candidate  Demonstration of fairly good skill to
should be well versed with instructional establish a rapport with audience,
design, implement learning programme and presentation in orderly manner and
assess learners which demonstrates establish as an expert in the field.
attainment of an acceptable standard of  Average engagement of students for
crafts instructorship with occasional learning and achievement of goals while
guidance and engage students by undertaking the training on specific
demonstrating good attributes of a trainer. topic.
 A fairly good level of competency in
expressing each concept in terms the
student can relate, draw analogy and
summarize the entire lesson.
 Occasional support in imparting
effective training.
(b) Weightage in the range of 75%-90% to be allotted during assessment

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For performance in this grade, the candidate  Demonstration of good skill to establish
should be well versed with instructional a rapport with audience, presentation in
design, implement learning programme and orderly manner and establish as an
assess learners which demonstrates expert in the field.
attainment of a reasonable standard of crafts  Above average in engagement of
instructorship with little guidance and students for learning and achievement
engage students by demonstrating good of goals while undertaking the training
attributes of a trainer. on specific topic.
 A good level of competency in
expressing each concept in terms the
student can relate, draw analogy and
summarize the entire lesson.
 Little support in imparting effective
training.
(c) Weightage in the range of more than 90% to be allotted during assessment
For performance in this grade, the candidate  Demonstration of high skill level to
should be well versed with instructional establish a rapport with audience,
design, implement learning programme and presentation in orderly manner and
assess learners which demonstrates establish as an expert in the field.
attainment of a high standard of crafts  Good engagement of students for
instructorship with minimal or no support learning and achievement of goals while
and engage students by demonstrating good undertaking the training on specific
attributes of a trainer. topic.
 A high level of competency in expressing
each concept in terms the student can
relate, draw analogy and summarize the
entire lesson.
 Minimal or no support in imparting
effective training.

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3. GENERAL INFORMATION

Name of the Trade Computer Hardware & Networking Maintenance - CITS

Trade code DGT/4034
NCO – 2015 2356.0100, 2523.0200 ,2523.0100, 7422.2001
NSQF Level Level-6
Duration of Craft
One Year
Instructor Training
Unit Strength (No. Of 25
Student)
Entry Qualification Degree in appropriate branches of Computer Science / IT/Electronics
Engineering from recognized Engineering College / University, or NIELIT
“B”.
OR
Diploma in appropriate branches of Computer Science / IT/Electronics
Engineering from recognized Engineering College / University.
OR
National Trade Certificate in CHNM or related trades.
OR
National Apprenticeship Certificate in CHNM or related trades.
Minimum Age 18 years as on first day of academic session.
Space Norms 84 Sq. m
Power Norms 3.45 KW
Instructors Qualification for
1. Computer B.Voc/ Degree in appropriate branches of Computer Science / IT/
Hardware & Electronics Engineering from AICTE/ UGC recognized University, or
Networking NIELIT “B” with two years experience in relevant field.
Maintenance - CITS OR
Trade Diploma (Minimum 2 Years) in appropriate branches of Computer
Science / IT/ Electronics Engineering recognized Board/ University or
relevant Advanced Diploma (Vocational) from DGT with five years
experience in relevant field.
OR
NTC/ NAC passed in CHNM trade with seven years experience in
relevant field.

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Essential Qualification:
National Craft Instructor Certificate (NCIC) in CHNM trade, in any of the
variants under DGT.
2. Soft skills MBA/ BBA / Any Graduate/ Diploma in any discipline from AICTE/ UGC
recognized College/ university with Three years’ experience and short
term ToT Course in Soft Skills from DGT institutes.
(Must have studied English/ Communication Skills and Basic Computer at
12th / Diploma level and above).
3. Training B.Voc/ Degree in any discipline from AICTE/ UGC recognized College/
Methodology university with two years experience in training/ teaching field.
OR
Diploma in any discipline from recognized board / University with five
years experience in training/teaching field.
OR
NTC/ NAC passed in any trade with seven years experience in training/
teaching field.

Essential Qualification:
National Craft Instructor Certificate (NCIC) in any of the variants under
DGT / B.Ed /ToT from NITTTR or equivalent.
4. Minimum Age for 21 Years
Instructor
Distribution of training on Hourly basis: (Indicative only)

Total Hrs Trade Trade Soft Skills Training Methodology

/week Practical Theory Practical Theory Practical Theory

40 Hours 16 Hours 6 Hours 2.5 Hours 2.5 Hours 8 Hours 5 Hours

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4. JOB ROLE

Brief description of job roles:

Manual Training Teacher/Craft Instructor; instructs students in ITIs/Vocational Training

Institutes in respective trades as per defined job role. Imparts theoretical instructions for the
use of tools & equipment of related trades and related subjects. Demonstrate process and
operations related to the trade in the workshop; supervises, assesses and evaluates students
in their practical work. Ensures availability & proper functioning of equipment and tools in
stores.

Computer System Hardware Analyst/Hardware Engineer; analyses data processing

requirements to plan data processing systems that provide system capabilities required for
projected workloads and plans layout and installation of new system or modification of
existing system. Confers with Data Processing and Project Managers to obtain information
on limitations and capabilities of existing system and capabilities required for data
processing projects and projected work load. Evaluates factors such as number of
departments serviced by data processing equipment, reporting formats required, volume of
transactions, time requirements and cost constraints, and need for security and access
restrictions to determine hardware configurations. Analyses information to determine,
recommend, and plan layout for type of computers and peripheral equipment, or
modifications to existing equipment and system, that will provide capability for proposed
project or work load, efficient operation, and effective use of allotted space. May enter data
into computer terminal to store, retrieve, and manipulate data for analysis of system
capabilities and requirements. May specify power supply requirements and configuration.
May recommend purchase of equipment to control dust, temperature, and humidity in area
of system installation. May specialize in one area of system application or in one type or
make of equipment. May train users to use new or modified equipment. May monitor
functioning of equipment to ensure system operates in conformance with specifications.

Data Communication Analyst/Network Administrator; researches, tests, evaluates, and

recommends data communications hardware and software: Identifies areas of operation
which need upgraded equipment, such as modems, fibre optic cables and telephone wires.
Conducts survey to determine user needs. Reads technical manuals and brochures to
determine equipment which meets establishment requirements. Visits vendors to learn
about available products or services. Tests and evaluates hardware and software to
determine efficiency, reliability, and compatibility with existing system, using equipment
such as computer terminal and modem. Analyses test data and recommends hardware or
software for purchase. Develops and writes procedures for installation, use, and solving
problems of communications hardware and software. Monitors system performance. Trains
users in use of equipment. Assists users to identify and solve data communication problems.
May write technical specifications to send to vendors for bid. May oversee or assist in the
installation of communications hardware. May perform minor equipment repairs.

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Field Technician (Computing and Peripherals); is also called ‘Service Technician’, the Field
Technician provides after sale support services to customers, typically, at their premises.
The individual at work is responsible for attending to customer complaints, installing newly
purchased products, troubleshooting system problems and configuring peripherals such as
printers, scanners and network devices.

Reference NCO-2015: -

a) 2356.0100 – Manual Training Teacher/ Craft Instructor

b) 2523.0200 – Computer System Hardware Analyst/Hardware Engineer
c) 2523.0100 – Data Communication Analyst/Network Administrator
d) 7422.2001 – Field Technician, Computing and Peripherals

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5. LEARNING OUTCOMES

Learning outcomes are a reflection of total competencies of a trainee and assessment

will be carried out as per the assessment criteria.

5.1 LEARNING OUTCOMES (TRADE TECHNOLOGY)

1. Demonstrate implementation of safe working practices, environment regulation,

and housekeeping.
2. Demonstrate testing and troubleshooting for power supplies in I/O devices and
trace circuit of PC SMPS.
3. Evaluate identification of faults, troubleshooting and maintenance of PC, laptop,
Printers & Plotters, Scanner & MFD, Monitor, display card and driver.
4. Assess upgrading of System software and Application Software in sequence with the
external interface.
5. Evaluate identification of faults, troubleshooting and maintenance of external
devices, tablets / smart devices and UPS.
6. Demonstrate networking Installation and Configuration of TCP/IP Protocol and set
up of LAN.
7. Assess set up of wired & wireless network protection system and their maintenance.
8. Demonstrate the process of installation and configuration of DNS, routing and
Remote access.
9. Assess planning and implementation of AGDLP process and web server network
security system.
10. Demonstrate sequence of Linux server installation and configuration process.
11. Demonstrate implementation of firewall technologies for network security system
and Wi-fi security considerations.

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6. COURSE CONTENT

SYLLABUS FOR COMPUTER HARDWARE & NETWORKING MAINTENANCE – CITS

TRADE
TRADE TECHNOLOGY
Reference Learning Professional Skill Professional Knowledge
Duration
Outcome (Trade Practical) (Trade Theory)
Practical Demonstrate SAFETY: SAFETY: Practice of safety while
16 Hrs implementation of 1. Ensure safety while lifting lifting and shifting fragile and
safe working and shifting fragile and heavy equipment. Check
Theory practices, heavy equipment. earthing and identify the type
06 Hrs environment 2. Check earthing and identify of earthing. Practice electrical
regulation, and the type of earthing. safety while connecting,
housekeeping. 3. Ensure electrical safety switching-on and switching-off
while connecting, of heavy electrical outlet
switching-on and switching- points. Practice first aid in case
off of heavy electrical outlet of physical injury. Practice first
points. aid in case of electrical hazard.
4. Provide first aid in case of Handling e-wastage.
physical injury.
5. Provide first aid in case of
electrical hazard.
6. Handling e-wastage.
Practical Demonstrate SMPS DIAC, SCR, TRIAC- working
32 Hrs testing and 7. Construct and test a principle, specifications,
troubleshooting for Thyristor based power applications. Circuits and
Theory power supplies in supply. application. Differential
12 Hrs I/O devices and 8. Testing op-amp, testing and amplifiers, OP-Amps, principle,
trace circuit of PC analyzing results of an OP- characteristics, advantages,
SMPS. Amp. Wire and test a applications.
Multistage IC amplifier. List a few commonly used op-
9. Construct and test a 3-pin amps, Amplifiers in integrated
Voltage regulator. circuit forms. IC oscillators -IC
Construct and test an IC 555 Other types of linear IC's
variable output Voltage and applications. Voltage
regulator. regulator -zener diode,
10. Trace circuit of PC SMPS. principle, application,
Fault finding of SMPS used limitations. Shunt and series
in PC. Troubleshoot SMPS regulators, applications,
used in PC’s/Laptops. limitation. IC voltage
11. Trace circuit, Fault finding regulators-fixed/variable,

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and troubleshoot Power specifications, testing. Multiple

supplies used in PC I/O output regulators, package
devices. details of some common IC
regulator Comparison of linear
and Switch mode power
supplies. Working of SMPS.
Types, specifications and
applications. Trace SMPS
circuits. Approach to
faultfinding and
Troubleshooting of SMPS with
emphasis on the knowledge of
power supplies in PC's and its
I/O devices.
Practical Evaluate PC Safety precautions in handling
144 Hrs identification of 12. Running diagnostics PC, sub-assemblies and
faults, program to identify the components, Important points
Theory troubleshooting health and defects of a PC. to be considered while
54 Hrs and maintenance 13. Check system performance purchasing and replacing
of PC, laptop, using third party utilities. components. Concept of
Printers & Plotters, 14. Use benchmarking utilities Preventive and corrective
Scanner & MFD, to benchmark systems. maintenance. Tools required,
Monitor, display 15. Identify the defect in PC Active & Passive Maintenance,
card and driver. from the audible and Maintenance scheduling. Need
observable symptoms such of diagnostics program.
as beep sounds, post Features, limitations. Examples
messages, Hanged of commonly used diagnostic
keyboard, erratic display, programs.
cables, connectors and slots Probable defects in PC.
etc., and corresponding Localizing faults through its
corrective actions. observable visual or audio
16. Tracing the circuit of a KB. symptoms and possible
17. Trouble shooting defects methods for rectification
related to Keyboard and its servicing. Understanding
related ports, ports loose serviceability of component.
connections, replacing Economy in
cable, replacing keys repair/replacement.
(DIN,PS/2,USB). Block diagram of a KB, function
18. Trouble shooting defects of controller, LED driver Sample
related to Mouse and its circuit
related ports loose Defects related to Keyboard
connections, replacing and its related ports

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cable, replacing roller and (DIN,PS/2,USB) Discontinuity in

sensing elements.cable, and bad keys. Servicing
(COM,PS/2,USB). procedure.
19. Study of interface cable Defects related to Mouse and
connector, replacing of its related
subassemblies of Light pen, ports(COM,PS/2,USB) and
scanner, digitizer. servicing procedure.
20. Trouble shooting defects Working principle, electro
related to HDD,( practice of mechanical circuits of Light pen
replacing motor, head, PCB scanner and digitizer.
among faulty drives) cable Defects and symptoms related
and connector. to HDD and its cable, connector
21. Trouble shooting defects and servicing procedure.
related to CD/DVD ROM Defects related to CD ROM
Drive, Attempting forDrive jamming of mechanical
replacement and assembly mal function of
adjustments) cable and control circuit. and its cable,
connector. connector and servicing
22. Trouble shooting defects procedure.
related to Ports to Jumper Defects related to Ports jumper
setting. setting on mother board and
23. Trouble shooting defects servicing procedure.
related to Processor. Defects related to processor, its
24. Trouble shooting defects socket, cooling and servicing
related to RAM memory procedure
modules. Defects related to RAM
25. Trouble shooting defects memory module connector and
related BIOS. servicing procedure.
26. Trouble shooting defects Defects related to BIOS,
related to CMOS setup. upgrading and servicing
27. Trouble shooting defects procedure. Defects related to
related to Battery. CMOS, COMS setup and
servicing procedure.
Defects related to battery and
servicing procedure.
Laptop Introduction of laptop and
28. Identification of laptop comparison of various Laptops.
sections and connectors. Block diagram of laptop &
29. Assembling and description of all its sections.
disassembling a Laptop. Study of parts of a laptop.
30. Checking of various parts of Input system: Touchpad,
a laptop. Trackball, Track point, Docking

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31. Checking of batteries and station, Upgrade memory, hard

adaptors. disk, replacing battery,
32. Replacing different parts of Configuring wireless internet in
laptops. a laptop,
33. Upgrading RAM, HDD and Latest Tools & Gadgets For
other parts. Testing, fault Desktop/Laptop Repairs
finding and troubleshooting
techniques.
34. POST codes and their
meaning, fixing of problems
based on codes.
35. Enabling support for
ATA/SATA technology.
36. Installation of OS using
SATA technology drivers.
37. Laptop troubleshooting
Latest Tools & Gadgets For
Desktop/Laptop Repairs.
Printers & Plotters Types of printers, Dot Matrix
38. Testing front panel printers laser printer, Ink jet
controls. printer, line printer. Block
39. Interface pins, cables, diagram and function of each
measurement of voltages unit head assembly, carriage,
and waveforms. and paper feed mechanism.
40. Installation of proper Front panel controls and
printer (Laser, Inkjet, interfaces. Pin details of
Deskjet) drivers and proper interface port.
operating system support Installation of a printer driver.
and carrying self- test. And self-test. Ribbon types
41. Replacing ribbon in a DMP. used.
42. Refilling ribbon tape of Refilling of ribbons.
DMP. Printer cable testing defects,
43. Testing and Rectifying effect and servicing.
defective cable. Printer head, types, cleaning
44. Removing and cleaning procedures.
printer head. Precaution to be taken while
45. Replacing a new printer removing and replacing printer
head. head assembly.
46. Testing and servicing Pinter power supply, circuit
Printer analysis, defects, servicing.
power supply. Carriage motor assembly,
47. Changing rollers and other paper feed assembly, sensors.

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mechanical parts. Procedure for dismantling

48. Tracing the control board and replacing mechanical parts.
and identifying defective Printer control board, circuit,
components. Servicing of function, probable defects,
control board. servicing. k) Working principle
49. Replacement of toner of LASER printer. l) Toner
cartridge of laser printers. cartridge, types, replacing
50. Refilling toner cartridge of toner
laser printers. Cartridges Refilling toner
51. Drum cleaning and cartridges, equipment available
replacement in of laser for refilling and procedure.
printers. Printer drum, function, cleaning
52. Testing and servicing and replacing procedure.
Printer power supply of Power supply in laser printers,
laser printers. circuit, defects, servicing.
53. Changing mechanical parts Mechanical parts and sensors
of laser printers. on laser printer, function,
54. Tracing the control board replacement procedure.
circuit and identifying Control board (s) in laser
defective components. printer, circuit diagram, defects
Servicing of control board and servicing procedure.
of laser printers. Working principle of INK JET/
55. Troubleshooting on Laser DeskJet printers. Type of ink
printer, Chip and blade used and replacement of ink
replacement. cartridge.
56. Replacement of ink Refilling of ink, equipment
cartridge of DeskJet/inkjet available, quality of refilled
printers. cartridges. Printer drum,
57. Refilling ink cartridge of function, cleaning and replacing
DeskJet /inkjet printers. procedure.
58. Drum cleaning and Power supply in inkjet printers,
replacement in DeskJet circuit, defects, servicing.
/inkjet printers. Mechanical parts and sensors
59. Testing and servicing on inkjet printer, function.
Printer power supply of Working principle of Plotter
DeskJet /inkjet printers. and its common faults.
60. Changing mechanical parts
of DeskJet /inkjet printers.
61. Tracing the control board
and identifying defective
components. Servicing of
control board of

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DeskJet/inkjet printers.
62. Connecting and using high
speed line printers.
63. Replacing spares of line
printers.
64. Self test procedures in
printers.
65. Use of diagnostics software
for serving printers.
Scanner & MFD Working principles of Scanner,
66. Scanner – Installation of flat Barcode Scanner, and Network
bed scanner, configuration, Scanner. Working principles of
using Automatic Document Multifunction Printer, Passbook
Feeder (ADF), OCR. printer, High Speed Printer,
67. Barcode Scanner - Line Printer, Network Printer.
Installation and Print Server.
configuration.
68. Network Scanner -
Installation and
configuration.
69. Troubleshooting of
Scanner.
70. Multifunction Printer -
Installation, Replacing
supplies and spares,
troubleshooting, Passbook
Printer Installation,
calibration, configuration &
troubleshooting.
71. Replacement of Supplies
and maintenance.
72. Network Printer –
Installation, configuration
and troubleshooting. How
to update the flash of
Motherboard, printer,
scanner and modem etc.
Monitor, display card and Types of monitor, Monochrome
driver and colour, CGA, EGA, VGA,
73. Identify the type of monitor SVGA, Digital Analogue
connected to PC. interlaced non interlaced.
Specifications, front panel Specifications and comparison

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controls and settings. of Monitors. Front panel

74. Identify the specifications controls brightness, contrast,
of the display driver card horizontal and vertical height
installed in the PC. settings. Display cards, bus
75. Remove the display driver standards, types
card and identify the main CGA, EGA VGA, SVGA, AGP,
components and memory and drivers.
connectors on the display Main components and
driver card. connectors on display cards,
76. Replace the display driver display controller IC, RAM chips
card and re-install (before and dual port feature principle
practicing this skill set, the of working and use of display
already installed driver memory.
should be removed from Installing display drivers,
device setting features. Information
manager). required before changing the
77. Change the exiting display display driver card and
card with a different card precautions to be
given and install. taken while installing a display
78. Servicing of monitors, driver card.
changing fuses, adjusting LCD and TFT Monitors.
colors, brightness and Understanding the difference
contrast. Setting resolution, between
loading drivers. Checking flat screens and CRT display
and replacing components systems. Understanding the
on the PCB. Checking and displays memory
adjusting and its effect on quality and
LCD Monitors. performance. Working principle
79. Install, configure and of LCD Projector, its
operate LCD Projector. specification, configuration and
80. Install and Configure Touch common
Pad. faults. Working Principle of
Touch Pad.
Practical Assess upgrading of Upgrading of System Understand the limitation of a
32 Hrs System software 81. Mother board, Memory, PC and scope for upgrading.
and Application CPU, Graphic Card, BIOS Understand technical
Theory Software in upgradation, Additional specifications for PC upgrading.
12 Hrs sequence with the features, Updating of Introduction to removable
external interface. System Software & storage devices, Bulk data
Application Software storage devices-magnetic,
(Requirement & How to optical, magneto optical drives,
update). WORM drives. Minor repairs

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Practice on Backup Drives and maintenance of CDROM

82. Pen Drive U3 format, Zip drives.
Drive, Tape Drive, USB Technology, working principle,
External Drive (HDD, CD/D capacity, media of ZIP drives.
VD writer), BlueRay drive, Important parts and functions
Types, capacity, interface of a ZIP drive. Minor repairs
connector, write and maintenance of ZIP drive.
protection, Trouble Important parts and functions
Shooting, Interface, of
Installation, casing for DAT drive. Minor repairs and
external drive. maintenance of DAT
drive. Important parts and
functions of DVD ROM drive.
Minor repair works on a DVD
ROM
drive. Minor repair works on a
CD WRITER. k) Technology,
working principle, capacity,
media of Magneto- Optical Disk
(MOD) drives. Applications. l)
Important parts and functions
of MOD drive. m) Minor repair
works on MOD.
n) Latest trends in backup
devices /media.
Practical Evaluate Tablet / Smart Devices Circuit Board / Motherboard
64 Hrs identification of 83. Assembling & disassembling Introduction. Study of parts of
faults, of different types of tablets a tablet PC / smart devices.
Theory troubleshooting / Smart Devices. Testing of various parts with
24 Hrs and maintenance 84. Testing of various parts multimeter. Steps of repairing
of external devices, with multimeter. various hardware problems.
tablets / smart 85. Replacing of faulty parts. Advanced troubleshooting
devices and UPS. 86. Fault finding & techniques.
troubleshooting. Introduction of various
87. Practice Advanced software faults. Flashing of
troubleshooting various brands of tablets /
techniques. smart devices.
88. Flashing of various brands Upgrading operating systems.
of tablets / smart devices. Locking & Unlocking of
89. Upgrading operating handsets.
systems. Concept of iOS, Android, Ice-
90. Formatting of virus affected cream sandwich, jellybeans.

18
 CHNM (CITS)

devices. Concept of Phone Gap.

91. Unlocking of handsets
through codes and
software.
92. Troubleshooting settings
faults.
93. Working with iOS, Android,
Ice-cream sandwich,
Jellybeans.
94. Installation of Phone Gap
framework.
UPS Identify the specifications of
95. Block diagram of UPS, UPS.
Principle Switch-on and Switch-off
of working of offline and procedure of UPS.
online UPS. Measurement of Input/output
96. Role of battery, voltage /current levels, battery
specification of battery charge level.
inverter Identifying status of UPS from
and charging circuit. front panel indicators. Carryout
Procedure for switching on- routine maintenance of
off inverter/UPS. battery, battery terminals,
97. Study of typical working loose contacts etc., Test UPS as
UPS circuit, explanation of per specification. Verification of
each stage involved. back-up time. Circuit tracing
Voltage, current, frequency and fault finding practice.
and KVA specifications. Servicing of UPS by simulating
98. Controls of different type of more likely faults and
UPS: On-line, Off-line, Line systematic approach to identify
interactive etc., Typical and
circuit rectify them.
blocks.
99. Routine maintenance of
battery and UPS.
100. Back-up time, its
dependence on battery,
load and its calculations.
101. Possible problems in UPS,
fault finding procedures.
102. Simulated faults and
serving of UPS.
Practical Demonstrate IP Addressing & TCP/IP Protocols, TCP/IP, FTP, Telnet

19
 CHNM (CITS)

64 Hrs networking 103. IP addressing technique etc., Theory on Setting IP

Installation and (IP4/IP6) and Subnetting Address(IP4/IP6) & Subnet
Theory Configuration of and Supernetting the Mask, Classes of IP Addressing.
24 Hrs TCP/IP Protocol network. Overview of Virtual LAN VLAN
and set up of LAN. 104. Installation and Memberships Identifying VLAN
Configuration of TCP/IP Trunking - VLAN Trunk Protocol
Protocol. ( VTP) Concept of Translator
105. Practice TCP/IP Utilities: Gateways
PING, IPCONFIG,
HOSTNAME, ROUTE,
TRACERT etc.
106. Setup and configure a
Virtual LAN.
Configuration of Data Network Components -
communication equipment Modems, Firewall, Hubs,
107. Connecting computers on Bridges, Routers, Gateways,
a network with Drop cable Repeaters, Transceivers,
and using Wi-Fi Switches, Access point, etc. -
configuration. their types, functions,
108. Basic Programmable advantages and applications. IP
switch Configuration Routing in Network RIP IGRP
(L2/L3) Spanning Tree
Protocol (STP) Command
Line Interface IP Routing
Process Verifying
Configuration.
Routers simulation
software, installation and
configuration (CISCO
packet tracer).
Practical Assess set up of Network Protection and Collaborating using wired and
64 Hrs wired & wireless troubleshooting wireless networks, Protecting a
network protection 109. Setting up basic Network, Network
Theory system and their protection using public performance study and
24 Hrs maintenance. keys and MAC address enhancement.
filters.
110. Integrate wired with
wireless network.
111. Power over Ethernet
(PoE). Troubleshooting
wired and wireless
network.

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 CHNM (CITS)

Server Installation & Basic Server concepts, Server

Configuration Hardware, Installation steps,
112. Identify Server Hardware configuration of server.
113. Install and configure Concept of Active Directory.
Windows Server (latest ADS Overview, ADS Database,
version). Active Directory Namespace,
114. Install and Configure Logical & Physical Elements of
Active Directory services, AD.
Implementing AD
Services, DC promo
command.
115. Configuration of
broadband modem and
sharing internet
connection (Broadband/
Leased lines).
Practical Demonstrate the Install & configure DNS Concept of DNS. Name
64 Hrs process of 116. Installing and Configuring resolution - Host names,
installation and DNS Services, Setup NetBIOS names.
Theory configuration of Name resolution, Host DNS Overview. DHCP Overview
24 Hrs DNS, routing and names, NetBIOS names. DHCP Clients and Leases
Remote access. 117. Installing DNS Server,
Configuring DNS Zones,
DNS Clients, Delegating
Zones, Testing DNS with
nslookup, dnscmd and
dnslint, Installing and
Configuring DHCP
Services, DHCP Server
Configuration, Setting up
of DHCP, Routing and
remote access.
Routing and Remote Access Remote Access Overview VPN
118. Configuring RRAS, VPN Concepts. Remote Access
implementation. Authentication Protocol RRAS
119. Configuring Remote Policies IAS TCP/IP Routing
Access Authentication Overview of Video
Protocol. conferencing and Net meeting.
120. Configuring RRAS Policies.
121. Configuring IAS.
122. Managing TCP/IP Routing,
Video conferencing

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 CHNM (CITS)

implementation, Net
meeting.
Practical Assess planning Planning and Implementing Concept of User and Group
96 Hrs and User and Group Strategies Planning Security Group
implementation of 123. Adding Account. Strategy
Theory AGDLP process and 124. Implement AGDLP AGDLP Process Planning User
36 Hrs web server Process. Authentication Strategy
network security 125. Implement User Planning OU Structure Planning
system. Authentication Strategy. a Group Policy Strategy
126. Planning and Deploying Software Through
Implementing OU GPO
Structure.
127. Planning and Maintaining
Group Policies.
128. Configuring User
Environment.
129. Configuring Computer
Security.
Server Configuration & Introduction to Messaging
Backup Services Concept of Backup and
130. Configure a server as web Recovery of Server.
server, Configuring
Mailbox Servers
Implementing Backup and
Recovery.
Managing Server Network Security Baseline and
Security Templates Audit Policy
131. Security Baseline Settings Understanding IPSec Protocol
and Templates. Security ,Planning security for
132. Configuring Audit Policy. Wireless Network
133. Monitoring and
Troubleshoot Network
protocol.
134. Configuring Protocol
Security.
135. Planning security for
Wireless Network (UTM
installation/ firewall
security system).
Maintaining Network Managing Network Traffic
Infrastructure Types of Problems of Internet
136. Monitor Network Traffic Connectivity Types and working

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 CHNM (CITS)

137. Troubleshoot Internet of Server Services.

Connectivity.
138. Troubleshoot Server
Services
139. Use Linux Network Tools
to check / maintain /
Manage Network.
Practical Demonstrate Linux Server installation and Linux Server installation and
32 Hrs sequence of Linux configuration configuration. Configuration
server installation 140. Install Linux Server Plan Public and data directory
Theory and configuration (Redhat/ Suse). Host file SWAT Password
12 Hrs process. 141. Create new user and Authentication Telnet.
group.
142. Create public and data
directory.
143. Create lmhosts file.
144. Check host file.
145. Secure and run SWAT.
Filter ports
146. Telnet installation and
configuration.
Practical Demonstrate Network Security Modern Network Security
32 Hrs implementation of 147. Practice on firewall/ UTM Threats and the basics of
firewall (Cyber room/ sonic wall) securing a network. Secure
Theory technologies for technologies to secure the Administrative Access, LAN
12 Hrs network security network perimeter. security considerations.
system and Wi-fi 148. Practice LAN security Network Security Devices.
security considerations and Cryptography.
considerations. implement endpoint and Wi-fi security considerations.
Layer 2 security features.
149. Wi-fi configuration to
implement security
considerations.

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 CHNM (CITS)

SYLLABUS FOR CORE SKILLS

1. Training Methodology(TM) (Common for all CITS trades) (320 Hrs + 200 Hrs.)

2. Soft Skills (100 Hrs + 100 Hrs.)

Learning outcomes, assessment criteria, syllabus and Tool List of above Core Skills
subjects which is common for a group of trades, provided separately in
www.bharatskills.gov.in

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 CHNM (CITS)

7. ASSESSMENT CRITERIA

LEARNING OUTCOME ASSESSMENT CRITERIA

TRADE TECHNOLOGY
1. Demonstrate Explain procedures to achieve a safe working environment in
implementation of safe line with occupational health and safety regulations and
working practices, requirements and according to site policy.
environment regulation, and Check and report all unsafe situations according to site
housekeeping. policy.
Demonstrate necessary precautions on fire and safety
hazards and report according to site policy and procedures.
Evaluate and observe site policies and procedures in regard
to illness or accident.
Demonstrate basic first aid and use them under different
circumstances.
Explain different fire extinguisher and use the same as per
requirement.

2. Demonstrate testing and Explain working principle of DIAC, SCR, TRIAC.

troubleshooting for power Demonstrate the characteristics and application of amplifiers.
supplies in I/O devices and Explain commonly used op-amps, Amplifiers in integrated
trace circuit of PC SMPS. circuit forms.
Explain application and limitation of shunt and series
regulators.
Check comparisons of linear and Switch mode power supplies.
Check, trouble shoot SMPS with emphasis on power supplies
used in PC's and its I/O devices.
Observe safety norms while handling the components.

3. Evaluate identification of Explain the running diagnostic program to check the status
faults, troubleshooting and and defect of PC.
maintenance of PC, laptop, Discuss features and limitations of commonly used diagnostic
Printers & Plotters, problem.
Scanner & MFD, Monitor, Check the circuit of KB, controller function and LED driver
display card and driver. circuit.
Evaluate overall defects in input and out devices of a PC
relating to software and hardware.
Demonstrate role of different parts of a laptop viz. Touchpad,
Trackball, Track point, etc.
Demonstrate process for laptop repairing by selecting proper
upgraded tools.
Explain the function of each unit head assembly, carriage, and
paper feed mechanism in printers.
Demonstrate Refilling toner cartridges, equipment available
for refilling and procedure.
Evaluate installation of printer drive and self test, repair and

25
 CHNM (CITS)

maintenance of printers.
Evaluate working condition of scanner, barcode scanner and
network scanner.
Check main components and connectors on display cards,
display controller IC, RAM Chips.
Explain difference between LCD and TFT monitors, flat screen
and CRT display.
Assess Working condition of LLCD projector, its specification,
configuration and troubleshooting of common faults.

4. Assess upgrading of Check limitation and scope for upgrading of PC system.

System software and Demonstrate upgrading of system software in sequence with
Application Software in Mother board, Memory, CPU, Graphic Card and BIOS
sequence with the upgradation.
external interface. Evaluate upgrading of application software and proper
functioning of system.
Evaluate role of removable storage devices, bulk data storage
devices etc.
Inspect repair and maintenance of CD, DVD drives, ZIP drives,
DAT drives etc.

5. Evaluate identification of Demonstrate dissembling, repair and assembling of

faults, troubleshooting and tablets/smart phones.
maintenance of external Test function of parts and circuits with the help of multimeter.
devices, tablets / smart Explain sequential steps of repairing hardware problem of a
devices and UPS. Tab.
Assess upgradation process of operating system.
Measure input/output voltage, current level, battery charge
level.
Assess maintenance of battery, battery terminals and loose
contacts.
Test UPS as per specification.
Demonstrate systematic approach of maintenance of UPS by
simulating faults and rectify them.
Observe safety norms for upgrading, repair and maintenance
of devices.

6. Demonstrate networking Explain Configuration of different TCP/IP protocols, Virtual

Installation and LAN Trunk protocol etc.
Configuration of TCP/IP Demonstrate functions of Modems, Firewall, Hubs, Bridges,
Protocol and set up of Routers, Gateways, etc.
LAN. Demonstrate connecting of computers with network cables
and wi-fi configuration.
Evaluate basic programmable switch configuration with the
required standard of networking.
Check the working condition of data communication
equipment.

26
 CHNM (CITS)

7. Assess set up of wired & Demonstrate setting up basic protection using public keys and
wireless network MAC address fitters.
protection system and Demonstrate troubleshooting wired and wireless network.
their maintenance. Assess installation and configuration of windows server.
Evaluate installation and configuration of Active directory and
implementation of AD services.
Explain configuration of broad band modem and sharing
internet connection.

8. Demonstrate the process Demonstrate installation and Configuring DNS Services, Setup
of installation and Name resolution Host names, NetBIOS names.
configuration of DNS, Appraise installation of DNS server.
routing and Remote Test installation of RRAS, VPN, and configuration of remote
access. access.
Analyse configuration IAS, TCP/IP routing.

9. Assess planning and Choose process for implementation of AGDLP, user

implementation of AGDLP Authentication Strategy, OU structure
process and web server Plan for maintaining group policies and configuration of user
network security system. environment computer security
Demonstrate server configuration process in detail.
Explain security Baseline setting and templates.
Test for configuration of Audit Policy.
Monitor troubleshooting of Network Protocol.
Monitor troubleshooting of inter connectivity and network
traffic.
Assess troubleshooting server services via Linux network
tools.

10. Demonstrate sequence of Demonstrate installation process of Linux Server by creating

Linux server installation new user group, public and data directory.
and configuration process. Check host file and SWAT running process for security.

11. Demonstrate Demonstrate network security and monitoring.

implementation of firewall Explain setting of password policy.
technologies for network Evaluate configuration of firewall technologies based on
security system and Wi-fi hardware and software.
security considerations. Evaluate configuration of network devices.
Demonstrate installation and configuration of server-client
network and all related protocol services.
Demonstrate Wi-fi installation and configuration based on
security consideration.

27
 CHNM (CITS)

8. INFRASTRUCTURE

LIST OF TOOLS AND EQUIPMENT for CHNM (CITS) trade

For batch of 25 candidates
S No. Name of the Tool & Equipment Specification Quantity
A. Trainees tool kit
1. Basic Analogue Electronics Trainer 5 Nos.
2. SMPS Trainer Kit 5 Nos.
Insulated Screw Driver (different 26 Nos.
3.
types)
4. Knife double bladed electrician 26 Nos.
Insulated handle thin connector 26 Nos.
5.
screw driver
6. Line tester 26 Nos.
7. Heavy duty screw driver 26 Nos.
8. Insulated combination pliers 150 mm 08 Nos.
9. Insulated side cutting pliers 150 mm 08 Nos.
10. Neon tester 500 V. 08 Nos.
11. Long nose plier 150 mm 26 Nos.
12. Tweezer 100mm 26 Nos.
13. Phillips type screw driver set 26 Nos.
14. Wire stripper 26 Nos.
15. Soldering iron, 20/25watts 13 Nos.
16. Soldering Iron Changeable bits 15 W 26 Nos.
17. De-soldering pump 26 Nos.
18. Digital Multimeter-hand held 26 Nos.
Temperature controlled soldering/ 05 Nos.
19.
de-soldering station
20. Wire gauge set 04 Nos.
21. Permanent magnet bar 08 Nos.
22. Analog Multimeter 04 Nos.
23. Magneto spanner set 2 Nos.
24. Scriber straight 150mm 2 Nos.
25. Allen key set set of 9 2 Nos.
26. Tubular box spanner set of 6 2 No
27. Regulated DC Power Supply 0-30 V, 2 Amp 05 Nos.
PC Pentium IV or latest configuration 05 Nos.
28.
(for testing with SMPS)
29. Rubber gloves 08 Nos.

28
 CHNM (CITS)

Spare Transformers and power As required

30.
devices required for servicing SMPS
B. Hardware
Desktop computer CPU: 32/64 Bit i3/i5/i7 or latest 25
processor, Speed: 3 GHz or Higher.
RAM:-4 GB DDR-III or Higher, Wi-Fi
Enabled. Network Card: Integrated
31. Gigabit Ethernet, with USB Mouse,
USB Keyboard and Monitor (Min.
17 Inch. Licensed Operating System
and Antivirus compatible with trade
related software.
ISDN/Broad Band Internet 01 No.
32.
Connection
33. Dual Trace Oscilloscope 20 MHz 02 Nos.
34. Digital trainer kit 08 Nos.
35. Logic Probes/Logic Pulser 08 Nos.
36. Digital IC tester 04 Nos.
37. Function Generator 04 Nos.
38. Pulse Generator 04 Nos.
39. Digital ICs As required
Different types and makes of 06 Nos.
40.
Motherboards
41. CD Writers 04 Nos.
42. DVD writer 04 Nos.
43. External HDD 05 Nos.
44. Floppy Disk Drive 05 Nos.
45. CD ROM Drive 05 Nos.
46. Display card 05 Nos.
47. Computer monitor 15"/17" of different types 04 Nos.
48. Cabinet with SMPS 05 Nos.
49. Dot matrix printer 02 Nos.
50. Scanner 01 No.
51. UPS As required
52. Vacuum Cleaner 01 No.
53. Hand blower 01 No.
54. RAM 512 MB or higher As required
55. CPU different types Do
56. Tablet, Smart Device 02 Nos. each
Printers: Laserjet, deskjet, passbook, 01 each
57.
mfd

29
 CHNM (CITS)

58. Network Printer 01 no

59. LCD/DLP Projector with Screen 01 no
60. Computer Toolkits 06 Nos.
61. Computer Spares: As required
62. Hard Disk (500 GB or better) different types 4 nos.
63. External DVD Writer 2 nos.
64. Blu-Ray drive and player 2 nos.
65. Digital Camera 2 nos.
66. HD Display 2 nos.
67. Card Reader 2 nos.
68. Game video card 2 nos.
69. Different types of memory cards 2 nos. each
70. Laptop kits 13 nos.
Laptop spares: Cabinet with display, As required
71. memory, hard disk, battery pack,
keyboard membrane, chargers
72. UPS Trainer kit 2 nos.
73. Power electronics Trainer kit 2 nos.
74. Post error debugging card 4 Nos
75. SMPS Tester 4 Nos.
76. PCI slot Testing tool 4 Nos.
C. Software
77. Data recovery software 2 nos.
Open source Pc Utility / Tweak As available
78.
Software
79. Microsoft Window 2000/ XP or latest As required
80. MS Office latest version As required
81. Anti virus latest version As required
D. Raw materials
82. White Board Marker 1 Dozens
83. Duster Cloth 2' by 2' 25 Pcs
84. Cleaning Liquid 500 ml 2 Bottles
85. Xerox Paper (A4) As required
86. Full Scape Paper (White) 1 reams
PCB, solder flux etc& electronic As required
87.
components
Wires, cables Plug sockets switches
88.
of various types and As required
89. other consumables

30
 CHNM (CITS)

Resistors, Capacitors, Inductors,

90.
Diodes, LED, Transistors, As required
91. Thyristors, ICs etc.
Spare Transformers and power As required
92.
devices required for
93. servicing SMPS
94. Various types of Button Cells As required
95. Dry Cell As required
96. Hand Brush As required
97. Silicon grease As required
98. IC Puller As required
99. Heat sink agent As required
100. Cartridges for printer As required
101. Optical Mouse P/S2 or USB As required
102. P/S2 OR USB Key Board As required
103. CMOS Battery As required
104. 3 Pin Power Chord As required
105. Cat 5/5e/6 cable 300 meters
106. Stapler Small 2 pcs
107. Stapler Big 1 pcs
108. AAA battery for remote As required
109. AA battery for clock As required
110. Pen drives 8 GB 4 Nos
111. CDs 20 Nos
112. DVDs 10 Nos.
113. Wall Clock 1 pcs
114. Anti static pads As required
115. Anti static wrist wraps As required
116. Soldering wire and paste As required
E. Furniture, Accessories and Audio Visual Aids for Trade Technology
117. Instructor table & chair 01 each
Suitable Table Teak Wood fitted with As required
Back Panel complete with different
types of meters/switches, AC/DC
118.
supplies etc. required for testing of
electronic circuits. Insulation mats to
cover below the table.
119. Revolving Stool cum chair 25
120. Computer Table, Printer Table, Stools As required
121. Green Glass Board / White Board 01
122. Metal Rack As required

31
 CHNM (CITS)

Locker with 8 drawers (standard size) 02

123.
for 16 trainees
124. Storage Almirah As required
125. Book shelf (Glass panel) 01
Fire fighting equipment, first aid box As required
126.
etc.
Computer Maintenance Tables of As required
127.
Suitable sizes
128. Shoe Rack As required
129. Air conditioners (optional) As required

32
 CHNM (CITS)

ANNEXURE - I

The DGT sincerely acknowledges contributions of the Industries, State Directorates, Trade
Experts, Domain Experts and all others who contributed in revising the curriculum.

Special acknowledgement is extended by DGT to the following expert members who had
contributed immensely in this curriculum.

List of Expert members contributed/ participated for finalizing the course curriculum of
Computer Hardware & Network Maintenance (CITS ) Trade
Name & Designation
S. No. Organization Remarks
Sh./Mr./Ms.
1. Dr. Sanjeev Kumar Gupta National Institute of Electronics and Chairman,
Head, Technical Wing Information Technology Mentor
Electronics Niketan, 6, CGO Council
Complex
New Delhi 110 003
2. Rajeev Menon, Sr. Director Cognizant Technology Solutions Member,
India Pvt. Ltd. Mentor
12th & 13th Floor, "A" wing, Council
Kensington Building
Hiranandani Business Park
Powai, Mumbai - 400 076
India
3. Mr. Srikantan Moorthy Infosys Member,
SVP & Head - Education & Electronics City, Hosur Road Mentor
Research Bangalore 560 100 Council
4. Deepak Jain WIPRO, Doddakannelli Member,
Senior VP & Global Head- Sarjapur Road Mentor
Work Force Planning Bangalore - 560 035 Council
India
5. K. Ganesan Tata Consultancy Services Member,
Vice President -Human Ltd.,200FtThoraipakkam- Mentor
Resources, Pallavaram Ring Council
Road,Thoraipakkam,Chennai-600
096,Tamil Nadu
6. Saurabh Joshi, G.M. Accenture Services Pvt. Ltd. 7th Member,
floor , tower c, building no. 8,DLF Mentor
Cybercity Phase II,Gurgaon-122002 Council
7. Ravi Shankar B. Mindtree Ltd Member,
Vocational Instructor Global Village Mentor
RCVE Post, Mysore Road Council
Bangalore 59
8. Umesh Gupta, CEO Open Software Technology(India) Member,
Ltd.,512,PhaseV,Udyog Mentor
Vihar,Gurgaon-122016 Council

33
 CHNM (CITS)

9. Prof. S.C. De Sarkar Indian Institute of Technology Member,

Bhubaneswar Mentor
Bhubaneswar-751 013 Council
10. Dr. Arti Kashyup, Associate Indian Institute of Technology Member,
Professor Mandi, Mentor
PWD Rest House, Near Bus Stand Council
Mandi - 175 001, Himachal Pradesh
11. Dr. B. Mahanty, Professor Indian Institute of Technology Member,
Kharagpur Mentor
Kharagpur ,India - 721302 Council
12. Dr. Narayanaswamy N S D/o Computer Science and Engg Member,
Associate Professor Indian Institute of Technology Mentor
Madras, Council
IIT P.O., Chennai -600 036
13. Prof. Ashis.K. Pani, Professor XLRI Jameshepur, Road Number 1, Member,
Circuit House Area, Sonari, Mentor
Jameshepur, Jharkhand-831011 Council
14. S.K. Pradad, System Analyst National Institute of open Schooling Member,
A-24-25, Institutional Area, Sector- Mentor
62, NOIDA -201309 Council
15. Pramod Tripathi, National Institute of open Schooling Member,
Senior Executive Officer A-24-25, Institutional Area, Sector- Mentor
62, NOIDA -201309 Council
16. Koushalya Barik, National Institute of Open Member,
Assistant Director(Academic) Schooling, A-24-25, Institutioal Mentor
Area, Sector-62 NOIDA-201309 Council
17. Naresh Chandra, JDT, DGET, New Delhi Mentor, Core
Group
18. Dr. M. Jayprakasan, ATI Chennai Leader, Core
Dy. Director of Training, Group
19. B.K. Singha, Dy. Director of CSTRI, Kolkata Member,
Training, Core Group
20. N. Sundararajan, DPA Gr. B, NIMI, Chennai Member,
Core Group
21. Valluru Babu, Dy. Director of DGET, New Delhi Member,
Training Core Group
22. Annapurna, Training Officer ATI ,Hyderabad Member,
Core Group
23. Altaf Hossain, Training Officer, ATI, Howrah Member,
Core Group
24. B. Biswas , Vocational RVTI, Kolkata Member,
Instructor Core Group
25. Sanjay Kr. Gupta, Vocational RVTI , Vadodara Member,
Instructor Core Group
26. S.K. Acharya, Vocational NVTI ,Noida Member,
Instructor Core Group
27. P. Narmada, Vocational RVTI, Bangalore Member,

34
 CHNM (CITS)

Instructor Core Group

28. Anvar Muhmed, Vocational RVTI, Trivandrum Member,
Instructor Core Group
29. P.T. Noushad, Assistant ITI (W), Coimbatore Member,
Training Officer, Core Group
30. Kunal Shanti Priya, Vocational ITI, Daltonganj, Redma, Daltonganj Member,
Instructor -822101 Core Group

35
CHNM (CITS)