ARYAN GARG

Customer Success Manager

[email protected] (+91)7217756725

Ghaziabad, India linkedin.com/in/aryan-garg-ag/

WORK EXPERIENCE SKILLS

VMware  VMware Cloud Management
Customer Success Manager - Remote  Product Adoption
01/2023 - Present
 Customer Onboarding
 Consult with customers to understand their business and strategic goals  Customer Engagement
throughout the customer lifecycle
 Success Planning
 Enable the customers to rapidly and successfully onboard, adopt and realize
business value with harmonized digital and in-person engagements across all  Relationship Building
stages of their VMware lifecycle journey
 Account Management
 Communicate the value associated with their investment in the VMware Cloud
Portfolio.  Microsoft Excel
 Build and manage Customer Success Plans to aid the customer in achieving their  Python
objectives with Cloud Management Products & Services.
 SQL
 Collect and analyze customer data to identify consumption patterns and
insights to help advance adoption, and create a positive customer  Troubleshooting
experience  Problem Solving
 Provide technical and functional demonstrations to customers and address any
challenges
 Monitor key leading indicators of success/risk in customer relationship
ACHIEVEMENTS
management and identify opportunities for customer reference and case
studies. Represented VMware APAC CSM team in offsite
meeting at Tokyo, Japan (08/2023)
 Work closely with Product Management, Sales, Support, and services within
VMware
VMware At Our Best Award (10/2022)

VMware VMware At Our Best Award (12/2021)

Technical Support Engineer - Remote B. Tech Gold Medalist, Batch (2016-2020)
03/2021 – 12/2022
Visit to Tokyo, Japan for Sakura Science Program
 Assisting customers with Onboarding, adoption, and troubleshooting for (01/2019)
VMware Skyline.

 Onboarding and troubleshooting VMware Cloud automation and management CERTIFICATES

suite: vRealize Automation, vRealize Suite Lifecycle Manager, and vRealize
Orchestrator. Gainsight Customer Success Manager Certified
Professional (05/2023 - Present)
 Unilaterally leading and managing the Skyline VMTN Community program
catering to VMware Skyline customers worldwide. Tracking threads on the VMware Skyline Advisor Pro Technologist –
VMTN Skyline community and approving the legitimate answers as correct to (02/2022 -Present)
close the thread.
VMware Certified Professional - Data Center
 Active contributing member of the Skyline UAT team. Performed UAT for Virtualization (VCP-DCV-7) (12/2021 - Present)
Skyline Collector v2.8, 3.0, 3.1, 3.2 and Skyline Advisorv5.7, 5.8, 6.0, 6.1, 6.2,
6.4, 6.6
EDUCATION
 Identifying and documenting the areas of improvement for a successful customer
B. TECH – IT (GOLD MEDALIST)
journey and retention.
Amity University Uttar Pradesh
 Performing Quarterly Analysis and generating reports of trending issues in
Skyline. 2016-2020 (CGPA: 9.19)

 Decipher logs and provide analyses. PGP in Management (Leadership and Strategy)
IMT Ghaziabad 2022-2023
 Proposing new product features based on customer requirements. (CGPA: 9.64)