Founder Principal
Apparels Institute of Fashion &
Technology (AIFT) .
Suzhou Yingxing Textile Co.ltd
Country Manager
Quality Control Management
Lecture -02
“QUALITY IS NOT AN
ACCIDENT; BUT IT IS THE
RESULT OF INTELLIGENT
EFFORTS”
“Quality is fitness for use. ”
“The totality of features and characteristics of a
product or service that bear on its ability to satisfy a
given need.”
“Quality involves meeting customers need,
preferences and exceeding it.”
“Quality also encompasses people, processand
environment.”
WHY QUALITY CONTROL?
Manufacturing process is a depending on
both controllable and non- controllable
factors.
QC is the process of verification , or correction of
the quality of the product when deviations are
found to be more than expected.
WHAT IS QUALITY CONTROL?
• “Those planned and systematic actions which
provides a mean to control and measure the
characteristics of a product, process or a service
to established requirements.”
QUALITY CONTROL AS PER ISO:
“The operational techniques and activities that are
used to satisfy qualityrequirements.”
The quality control system verifies and maintains
desired level of quality in an existing product or
service by careful planning, use of proper
equipments and continued inspection and
corrective action as required.
WHAT IS QC INSPECTION
The ISO standard defines inspection as “activityof
measuring, examining, testing one or more
characteristics of a product or service and
comparing the results with specified requirements
in order to establish whether conformity is
achieved for eachcharacteristic.”
Types of Quality
1- Personal Qualities
Honest Person
Color Blindness
Learning Ability
2- Professional Qualities
Communication Skills
Good Confidence
Professionally Competent
Technical Person
Computer Knowledge
Management Systems
Leadership Skills
Ability To Handle Stress
1- Honest Person
It is a very important quality of Q.A / Q.C
person. A quality person must be honest. He
must not certify what he does not believe to be
true.
2- Color Blindness
The quality person should not be color blind.
His color vision should be perfect & he should
not have any color vision deficiency.
4- Learning Ability
It is often said that master of everything is
master of none.
No one knows it all. Some people think they
do, but they don’t. Employers are looking for
the people that are willing to learn & develop
their skills.
Professional Qualities
1- Communication Skills
Q.A / Q.C person must have good
communication skills. So he can communicate
all problems in a well manner & thoroughly
for better corrective action against the
problem.
4- Technical Person
A quality person must be technically strong
person. He must know the techniques of work.
He must have the knowledge of other subjects
related to his work.
6- Management System
An quality person must have the knowledge of
management information system. It helps him
to understand the internal set up of the
business & also make the communication
more effective.
8- Leadership
Skills
This skill is very vital that shows that you are
a visionary. You can lead others & also can
take responsibilities whether things go wrong.
Q.A DEPARTMENT
Flow Chart of Q.A Procedure
Q.A Procedure
Embroidery &
Development Process MCD Cutting Sewing Hall Pre-Shipment
Printing
* In-Process
Inspection
* Proto Sample After Completion of
* Shade Separation * Layer Inepction * Seam Sealing
* Sales Sample Packing, Q.A
* Fabric Inspction * Cut Panel Random Inspection * Finished Goods
* Size Set Sample personnel conduct
* Trims Inspection Inspection Inspection
inspection here.
* Box Audit
Report Preparation Report Preparation Report Preparation Report Preparation Report Preparation Report Preparation
The totality characteristics of a product or
service needs” –ISO In short
01.Quality is customer’s satisfaction.
02. Quality means fitness for use.
03.Quality is conformance to specified requirements.
04.Quality means zero defects.
05.Quality means value for money.
06.Quality means guarantee of confidence.
07.Quality is efficiency & productivity.
08.Quality means on time delivery.
09.Quality is a systematic approach to excellence.
10. Quality is never ending cycle of improvement.
Quality – 5 Ways
Conformance to specifications
Does product/service meet targets and
tolerances defined by designers?
Fitness for use
Value for price paid
Support services
Quality of support after sale
Psychological
Friendly staff
Requirements for quality. Example of Quality Characteristics
For Products For Service
Performance Available
Serviceability Reliable
Reliable Safe
Reasonable price Security
Ease of use Understand the customer
Simplicity of design Timeliness
Available Communication
Safe
QUALITY PRINCIPLES
Customer focus
Continuous improvement
Employee empowerment
Just-in-time
Tools of TQM
IMPORTANCE OF QUALITY
Costs and market share
Company’s reputation
Product liability
How to Improve Productivity
Garments Manufacturing Process the
Quality Points are
01.Quality of design
02.Quality of pattern development &
03.Construction Quality in sample making
04.Quality in marker making
05.Quality of fabric & other material
06.Cutting Quality in Print &
Embroidery
07.Quality in sewing
08.Quality in washing
09.Quality in finishing
Customer Focus on Quality Management
Customer Expectations
– Quality is the extent to which a product or service satisfies
customer’s needs and expectations.
• Product quality
• Service quality
• Product and service quality combinations
– “The customer is the focal point of quality efforts.”
Customer Feedback
– Customers are the eyes and ears of the business for quality matters
Typical QC steps
Problem Management
Problem Problem
Identification Analysis
Problem Feedback
Correction to QA
Problem Trend Date
Process Process
Analysis Gathering
Improvement Identification
THANKYOU
