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Project Abstract

This dissertation aims to comprehensively assess the quality management systems at NKOM Shipyard in Qatar to identify areas for improvement through a literature review and analysis of NKOM's practices and performance data from 2020-2023. The objectives are to evaluate NKOM's alignment with ISO 9001 standards and industry best practices, pinpoint gaps, and propose continual improvement initiatives and performance monitoring. The student will analyze audit reports, customer feedback, KPIs, and management reviews to understand quality and safety trends and provide recommendations to facilitate ongoing enhancement of NKOM's systems and alignment with standards. The supervisor believes the in-depth analysis and multisource approach will provide valuable insights and recommendations to support NKOM's quality excellence.

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95 views8 pages

Project Abstract

This dissertation aims to comprehensively assess the quality management systems at NKOM Shipyard in Qatar to identify areas for improvement through a literature review and analysis of NKOM's practices and performance data from 2020-2023. The objectives are to evaluate NKOM's alignment with ISO 9001 standards and industry best practices, pinpoint gaps, and propose continual improvement initiatives and performance monitoring. The student will analyze audit reports, customer feedback, KPIs, and management reviews to understand quality and safety trends and provide recommendations to facilitate ongoing enhancement of NKOM's systems and alignment with standards. The supervisor believes the in-depth analysis and multisource approach will provide valuable insights and recommendations to support NKOM's quality excellence.

Uploaded by

samshuddin k
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Dissertation / Project / Project Work Title:

Advancing Operational Excellence: A Comprehensive Review of Quality


Management Systems at NKOM Shipyard for Enhanced Maritime
Operations, Performance, Productivity, and Continual Improvement
Course No. : QM ZG628T
Course Title: Dissertation

Dissertation / Project /Project Work Done by:

Student Name: SAMSHUDDIN KOOTATHANA

BITS ID: 2022HT74030

Degree Program: M.Tech in Quality Management

Research Area: Quality Management Systems

Dissertation / Project Work carried out at:

NAKILAT KEPPEL OFFSHORE AND MARINE LTD (NKOM)


STATE OF QATAR

BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE,


PILANI
VIDYA VIHAR, PILANI, RAJASTHAN -
333031.

(January 2024)
Contents

1. Broad Area of Work 3


2. Background 3
3. Objectives 3
4. Scope of Work 4
5. Plan of Work 4
6. Literature References 5
7. Particulars of the Supervisor and Examiner 5
8. Remarks of the Supervisor 5
1. Broad Area of Work
The dissertation deals into an in-depth analysis of NKOM Shipyard's Quality, Health, and
Environmental Management Systems, placing a primary emphasis on aligning practices with
industry standards and best practices. Focused on the ISO 9001 Quality Management System
Standard and Total Quality Management (TQM) requirements, wellbeing of the people.

The study aims to comprehensively assess the effectiveness of NKOM Shipyard's existing
policies. By scrutinizing current practices against industry best practices, the research aims
to pinpoint areas for improvement, paving the way for the implementation of robust
continual improvement initiatives. The dissertation also emphasizes the monitoring of
performance to ensure the sustainable enhancement of Quality, Health, and Environmental
management systems within the expansive operations of NKOM Shipyard in Asia.

2. Background
Nakilat - Keppel Offshore & Marine Limited (N-KOM) established in 2008. The shipyard was
inaugurated on 23 November 2010 as part of the Ehrama Bin Jaber Al Jalahma Shipyard
complex.

Qatar’s premium shipyard, Nakilat - Keppel Offshore & Marine Limited (N-KOM) offers a
comprehensive range of marine services as well as solution for the oil and gas industry.

Shipyard strive to provide ship repair, conversion and construction of offshore & onshore
structures, which consistently meet our customers’ and stakeholders’ expectations through
continual improvements and a strong focus on safety, health, wellbeing, environment,
quality and security.

Situated at the heart of the Arabian Gulf, NKOM offers a comprehensive suite of services to
support the needs of the oil and gas industry

The assessment is conducted to understand the current state of its quality management
practices, seeking to enhance its alignment with industry standards and best practices

3. Objectives
The research aims to achieve the following specific objectives :

1. Comprehensive Assessment: Undertake a detailed examination of NKOM Shipyard's


existing Quality, Health, and Environmental Management Systems, with a focus on
policies related to ISO 9001 and TQM. Evaluate the effectiveness of these systems in
ensuring the wellbeing of individuals within the organization.

2. Alignment with Industry Standards: Scrutinize current practices against industry best
practices, ensuring that NKOM Shipyard's policies are in harmony with prevailing
industry standards. Identify any deviations and propose corrective measures.

3. Identification of Improvement Areas: Pinpoint specific areas for improvement within


NKOM Shipyard's Quality, Health, and Environmental Management Systems. This
involves a thorough analysis of current practices and identifying gaps or
shortcomings.

4. Continual Improvement Initiatives: Propose and outline robust continual


improvement initiatives that align with ISO 9001 and TQM requirements. Emphasize
the importance of sustained enhancement to ensure the longevity and effectiveness
of the management systems.

5. Performance Monitoring: Develop a framework for monitoring the performance of


the implemented improvements, ensuring sustained progress in Quality, Health, and
Environmental management systems across NKOM Shipyard's operations in Asia.

4. Scope of Work
The investigation involves conducting an extensive analysis of NKOM SHIPYARD's quality
performance data from 2020 to 2023. This thorough examination encompasses various
elements, including audit reports, customer feedback, Key Performance Indicator (KPI)
achievements, rework reports, management reviews, and continual improvement initiatives.
The primary goal of the study is to identify patterns in quality performance and safety
statistics over this period.

To ensure a comprehensive understanding, diverse sources, such as the Quality Management


System Manual, Business Continuity planning reports, the ISO 9001-2015 standard, and
relevant literature on Quality, are employed. This comprehensive approach guarantees a
robust and thorough evaluation of NKOM SHIPYARD's quality management practices and
performance trends. The anticipated outcome is to provide NKOM SHIPYARD with detailed
insights into its quality performance, supported by actionable recommendations that
facilitate continuous improvement and alignment with industry standards.

5. Plan of Work

Phases Start Date-End Date Work to be done

Dissertation Outline 13 Jan 2024 – 21 Jan Literature Review and prepare


2024 Dissertation Outline

Review of Quality Health Safety 22 Jan 2024 – 05 Feb Data collection and study
Management System manual and 2024
relevant procedures for the
alignment with ISO standards and
industry best practices
Review of Management Review 06 Feb 2024 – 28 Feb Review and collection of data
input and outputs, System Audit 2024
reports and other performance
statistics
Review of process 29 Feb 24 – Peer review, site review and
implementations and 15 Mar -24 interviews
effectiveness
Developing comprehensive data 16 Mar 2024 – 30 Mar Model validation and area specific
review output and 2024 recommendation
recommendations for the
improvements
Dissertation Review 01 Apr 2024- Submit Dissertation to
25 Apr 2024 Supervisor & Additional
Examiner for review and
feedback
Submission 26 Mar 2024-30 Mar Final Review and submission of
2024 Dissertation

6. Literature References
• Evans, J. and Lindsay, W. (2009). Managing for Quality and Performance Excellence.
• Quality Management Systems. From Barrie G. Dale, Ton van der Wiele, Josvan Iwaarden,
Managing Quality, 5th edition, Blackwell Publishing, ©2007, pp. 279-309
• Quality and Quality Systems. From Harrison M. Wadsworth, Jr., Kenneth S. Stephens, A.
Blanton Godfrey,
• Modern Methods For Quality Control and Improvement, 2nd edition, John Wiley & Sons,
Inc., ©2002, pp. 15-54.
• The DMAIC Process. From Douglas C. Montgomery,
• Introduction to Statistical Quality Control, 6th edition, John Wiley & Sons, Inc. ©2009,
pp. 45-59.
• Introduction to statistical quality control by MONTGOMERY, DOUGLAS C.
• The Quality Trilogy :A Universal Approach to Managing for Quality (JM Juran)

7. Particulars of the Supervisor and Examiner


Supervisor Additional Examiner
Name Anwar Dasurkar Govind Tiwari

Qualification Masters in Technology PhD- Mechanical Engineering


Management, Bachelor of
Mechanical Engineering
Quality Head
Designation Engineering Manager
Employing Organization and NKOM , QATAR QatarEnergy LNG, QATAR
Location

Phone No.(with STD Code) +974 3397 5058 +974 3002 5698
Email Address [email protected] [email protected]
8. Remarks of the Supervisor

The project's meticulous analysis of NKOM SHIPYARD's quality performance, considering


diverse factors and trends from 2020 to 2023, reflects a commendable depth of
understanding. The holistic approach, incorporating audit reports, customer feedback, KPI
achievements, and continual improvement initiatives, underscores a comprehensive
evaluation. The strategic focus on discerning patterns in both quality and safety statistics is
notable. The project's use of varied sources, including the Quality Management System
Manual and ISO 9001-2015 standard, demonstrates thoroughness. The supervisor
anticipates that the nuanced insights and actionable recommendations will significantly
contribute to NKOM SHIPYARD's ongoing pursuit of quality excellence.

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