Week 2: SAP Focused Run Use Cases – Part 2

Unit 1: Health Monitoring

Health Monitoring
Agenda

▪ Application purpose
▪ Application features
▪ Demo
▪ Application benefits

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Health Monitoring
Application purpose

▪ Provides generic monitoring of services and

systems complementary to System Monitoring
▪ Provides monitoring capabilities for
– Availability Monitoring (HTTP/HTTPS URLs,
RFC destinations, TCP ports and hosts)
– OS Monitoring (Windows services, OS
processes, OS scripts)
– Cloud Services (e.g. SAP HANA Cloud,
SAP BTP Neo runtime, SAP S/4HANA Cloud)
▪ Comes with alerting and embedded analytics

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Health Monitoring
Application purpose

Monitoring

▪ Are all my components available?

▪ What is the current health of my
cloud services?
▪ Were any issues detected and if
so, how many?

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Health Monitoring
Application purpose

Analytics

▪ When was an error status

reported by a service component?
▪ Are there any trends in resource
usage?

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Health Monitoring
Application purpose

Alerting

▪ Definition of custom thresholds

▪ Create alerts for yellow or red
metrics
▪ Send email or trigger an external
alert reaction based on critical
events

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Health Monitoring
Application features

Availability checks
Health Monitoring provides the following TCP Network
component
availability checks to monitor the Simple
(e.g. printer)
Diagnostics
Simple
availability of network services: HTTP Cloud
Agent
Diagnostic
Agent RFC Service
ABAP
▪ HTTP Availability System
▪ RFC Availability

Firewall
▪ TCP Availability Simple HTTP Proxy
Health Diagnostics
(optional)
Web Site
Agent
The availability checks are regularly Monitoring
executed by the simple diagnostics
agents.
Simple HTTP Cloud
Diagnostics
Simple
It is possible to configure multiple simple Agent
Diagnostic
Service
Simple HTTP
diagnostics agents as a collection group. Agent
Diagnostic Web Server
This allows a load distribution and Agent

failover for agents.

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Health Monitoring
Application features

Availability checks
HTTP availability checks can be used to monitor the availability of HTTP or HTTPS URLs

The following features are supported:

▪ Authentication: Basic authentication or OAuth
▪ Proxy configuration
▪ Use client certificate
▪ Content match to check the result

Thresholds can be maintained on the

availability, the response time,
certificate expiry, and HTTP status code

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Health Monitoring
Application features

Availability checks
Health Monitoring provides a CSV import function for availability metrics. This can be used for mass
configuration and update of URLs to be monitored.
Please check the following guide in the SAP Focused Run Expert Portal:
https://support.sap.com/content/dam/support/en_us/library/ssp/alm/sap-focused-run/mass-maintenance-availability-metrics-
health-monitoring_3.0_FP03.pdf

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Health Monitoring
Application features

OS Monitoring

Health Monitoring provides the following

OS monitoring capabilities:
▪ Check if a specific OS process is running Host
▪ Check if a specific Windows service is running
Simple
▪ Execute custom OS scripts and check their Health Diagnostics
result Monitoring Agent

These checks are performed by the simple

diagnostics agent which is installed locally on the
host.
OS Windows OS
Process Service Script

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Health Monitoring
Application features

Cloud Service Monitoring

Health Monitoring provides monitoring for the
following cloud services*
▪ SAP BTP, ABAP environment
▪ SAP BTP, Neo environment
▪ SAP HANA Cloud
▪ SAP Integration Suite – API Management
▪ SAP Integration Suite – Cloud Integration Availability Checks, Health Status, Metrics, Resource Usage

▪ SAP S/4HANA Cloud

▪ SAP Integrated Business Planning
▪ SAP Marketing Cloud Public Cloud Private Cloud On-Premise
Services Services Systems

* Please check the page https://support.sap.com/en/alm/sap-focused-run/expert-portal/health-monitoring.html

to see the latest list of supported products.
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Health Monitoring
Application features

Cloud Service Monitoring –

SAP BTP, Neo environment
Health Monitoring can collect metrics from
SAP BTP, Neo environment
It is possible to monitor the Java applications and
SAP HANA databases running on the SAP BTP
Neo subaccount.
The content for Java applications on SAP BTP
Neo includes metrics like application status,
response time, requests per minute, CPU load,
heap and OS memory and disk space.
The content for SAP HANA databases on SAP
BTP Neo includes metrics like database status,
CPU load, OS memory usage, disk space, and
SAP HANA memory usage.
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Health Monitoring
Application features

Cloud Service Monitoring –

SAP Integration Suite (Cloud Integration)
Health Monitoring can collect metrics from
SAP Integration Suite (Cloud Integration)
You can monitor the certificates as well as
information about the JMS queues which are
defined in the tenant.

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Health Monitoring
Application features

Cloud Service Monitoring –

SAP Integration Suite (API Management)
Health Monitoring can collect information about the
certificate validity of certificates stored in
SAP Integration Suite (API Management)

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Health Monitoring
Application features

Cloud Service Monitoring –

SAP HANA Cloud
Health Monitoring can collect metrics from
SAP HANA Cloud databases
▪ Database availability
▪ CPU utilization
▪ Memory usage
▪ Disk size
▪ Number of connections, transactions, and
read/write requests

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Health Monitoring
Application features

Cloud Service Monitoring –

Various Products
Health Monitoring can collect metrics for:
▪ SAP S/4HANA Cloud
▪ SAP Integrated Business Planning
▪ SAP Marketing Cloud
The metrics include information about:
▪ ABAP runtime errors
▪ Number of users/sessions
▪ Work process usage
▪ Certificates
▪ SAP HANA memory
▪ Top table sizes
▪ Application logs

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Health Monitoring
Demo

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Health Monitoring
Application benefits

▪ Health Monitoring provides generic monitoring of

services and systems complementary to System
Monitoring
▪ Health Monitoring is used to provide low-barrier
monitoring for managed objects that are not included
in the landscape management database (LMDB)
▪ Provides monitoring capabilities for various
technologies and services:
– Availability Monitoring
– OS Monitoring
– Cloud Services
▪ Health Monitoring comes with alerting and embedded
analytics

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Health Monitoring
Key learnings

▪ Monitoring possibilities of Health Monitoring in

SAP Focused Run
▪ Most important SAP products and metrics that can
be monitored with Health Monitoring

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Health Monitoring
Further reading

▪ SAP Focused Run Expert Portal – Health Monitoring:

https://support.sap.com/en/alm/sap-focused-
run/expert-portal/health-monitoring.html
▪ Mass Maintenance of Availability Metrics in the
Health Monitoring App of SAP Focused Run:
https://support.sap.com/content/dam/support/en_us/
library/ssp/alm/sap-focused-run/mass-maintenance-
availability-metrics-health-monitoring.pdf

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Week 2: SAP Focused Run Use Cases – Part 2
Unit 2: System Monitoring
System Monitoring
Agenda

▪ Application purpose
▪ Application features
▪ Architecture of System Monitoring
▪ Template maintenance
▪ Demo
▪ Application benefits

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System Monitoring
Application purpose

▪ The System Monitoring application in SAP Focused Run provides an overview of the current status of technical
systems, including their associated instances, databases, and hosts.
▪ System Monitoring is based on automated checks in regular time intervals in the four categories Availability,
Performance, Exceptions, and Configuration. In each of these categories, several metrics and corresponding
thresholds can be defined per managed object.

▪ The configuration is based on a template

concept. Predefined templates can be used as a
starting point to derive own customer-specific
templates.
▪ The System Monitoring application provides
information about the current status according
to the last measurement of each metric. In
addition, alerts will be created and can be handled
via the Alert Inbox in case thresholds are violated.
▪ System Monitoring allows to detect issues early
and prevent major disruptions by proactively
monitoring the general health of the IT landscape.
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System Monitoring
Application features

System Monitoring provides the following

features:
▪ Visualization of metrics and events with their
current rating and last reported values
▪ Drill down capabilities from status information on
technical system to single metrics
▪ Visualize metrics and events including
thresholds and current rating/value
▪ Jump-in capability into metric monitor to display
historical metric values including interactive
selection of the timeframe to be displayed
▪ Metric forecasting and system anomaly
prediction are also available

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System Monitoring
Architecture of System Monitoring

Customer Network

Proxy
Host Agent
Simple DA
MAI Directory Self Monitoring
R
https(s) Jco RFC R
R R R R
ST-PI
R R R

Reverse
W W Streaming REST

Proxy
R R
Event Calculation

ICM
MAI_UDM_STORE Service Data Provider
Engine
R https(s) R
AS ABAP
R
AnyDB
UDM READ API SAP HANA DB
R https(s) (including HANA XS)
API for Alert R

Consumer Connector
API for Technical AS Non_ABAP
FRUN ABAP System Monitoring IS BCIA R
Instances
Introscope EM

SAP HANA DB

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System Monitoring
Template maintenance

▪ SAP delivers predefined monitoring content for

a lot of SAP own and non-SAP products on a
regular basis
▪ Customers can derive own templates from those
and activate/deactivate metrics/alerts or change
thresholds according to their needs
▪ Rule-based template assignment based on
Landscape Management Database (LMDB)
properties is possible (e.g. to have different
templates assigned to prod and non-prod systems)
▪ Mass reassignment of templates is possible

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System Monitoring
Demo

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System Monitoring
Application benefits

▪ Mass-configuration via templates

▪ Seamless integration with Alert Inbox and
reporting/dashboard capabilities
▪ Landscape awareness: relationships between
managed objects belonging to the same technical
system are taken into account
▪ Landscape awareness: automated reaction on
changes in system landscape (e.g. host-switch or
adding instances)
▪ Support for most of the products in an SAP system
landscape
▪ Integrated self-monitoring capabilities to detect
issues with collection and processing of monitoring data
▪ Integration with Work Mode Management and IT
Calendar

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System Monitoring
Key learnings

▪ Main purpose of System Monitoring

▪ Standard features of System Monitoring
▪ Different template assignment possibilities

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System Monitoring
Further reading

▪ SAP Focused Run Expert Portal – System

Monitoring:
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/system-monitoring.html
▪ Available Templates for System Monitoring:
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/system-monitoring-supported-
products.html

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Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

© 2023 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
Week 2: SAP Focused Run Use Cases – Part 2
Unit 3: Alert Management
Alert Management
Agenda

▪ Application purpose
▪ Application features
▪ Application usage
▪ Architecture of Alert Management
▪ Outbound connection for automatic alert reactions
▪ Demo
▪ Application benefits

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Alert Management
Application purpose

Alert Management is the central access point to handle

alerts in SAP Focused Run. It allows efficient alert handling
based on consolidation of single alerts to alert aggregates.
Alerts from modeled use-cases (System and Database
Monitoring) and unmodeled use-cases (Integration &
Exception Monitoring, Real User Monitoring) are handled in a
single point of truth. Beside alerts created by SAP Focused
Run applications, alerts from third-party applications can also
be fed into Alert Management.
Improve operational quality
▪ Manage and distribute the workload from incoming alerts in the
operations team
▪ Trigger alert resolution procedures specifically for incoming alerts
▪ Provides additional documentation for alert resolution
▪ Logging of every activity
Reduce manual efforts and cost in IT operations
▪ Correlate all alerts resulting from one issue into a single alert cluster
▪ Automatic creation of incidents and sync between incident status and
alert status
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Alert Management
Application features

▪ Overview page: Overview of open alerts with drill down

to multiple dimensions Alert List Alert Reporting

▪ Alerts List : List of all open alerts

▪ Alert Cluster : Group of open alerts for one issue in Overview Page
landscape Alert Cluster

▪ Alert Detail : Single alert details display information like

rating, metric, documentation, and action log

▪ Alert Search : Search open and confirmed alerts

Alert Detail Alert Search

▪ Alert Reporting : Analyze the alert workload

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Alert Management
Application usage

Alert Management serves as operations control center alert processing

1 Evaluate the alert overview regarding open alerts per 2 Check the alert details regarding behavior over time, responsible
source, category, current rating, affected managed metric, and already taken actions. Check the documentation
objects, and alert duration. section and links to tools for further analysis.

Handle alerts by confirming, postponing,

3 displaying the logs, or assigning a processor.

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 Alert Management
Application usage

Alert Reaction Procedures

Define Alert Reaction Procedure including The guided procedure is triggered automatically
automatic and optional manual activities. along with the relevant alert
Define mapping to alert

1 Receive 2 Check 3 Check Alert Reaction 4 Optionally process 5

alert notification alert details Procedure Result Report manual activities

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Alert Management
Architecture of Alert Management

Managed SAP Focused Run

Object
Directory (Configuration)

Metric Alert Reaction

values Metric Guided
Data
UDM values Alert Inbox Procedures
Provider MAI Event
Store Calculation
Data
Inbound Engine
Provider Automatic
Notifications
Alert
Alert Store Outbound
Connector Standard
Outbound
External Connector
Monitoring Monitoring
Events
Scenarios Alert Custom
Tool
Inbound Alert Outbound
Connector Correlation Connector
Event
Calculation Events Engine

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Alert Management
Outbound connection for automatic alert reactions

Alert Management can trigger a reaction through

Management
Alert

Notification
various channels: Email
Management

▪ Trigger Alert Reaction Guided Procedure SMS

▪ Send Email or Text Message
▪ Create a Ticket Execute OS Scripts

Outbound Connector
Ticket
▪ Send SNMP Traps

Alert reactions to these channels can be

SNMP
triggered automatically when an alert is
created or manually by end users. Alert
Store
OS Script

SAP Focused Run System

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Alert Management
Demo

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Alert Management
Application benefits

▪ Central overview of ongoing issues in

landscape
▪ Reduce manual efforts and cost in IT
operations
▪ Reduce time from detection to correction
for critical issues
▪ Easy identification of alerts or managed
objects creating higher efforts in operation

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Alert Management
Key learnings

▪ Use the Alert Inbox to manage all alerts created by

the SAP Focused Run monitoring use-cases or from
external sources
▪ Use guided procedures for alert resolution
▪ Report on the workload drivers for Alert Management

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Alert Management
Further reading

▪ Alert Management in SAP Focused Run – Expert

Portal
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/alert-and-event-management.html
▪ Alert Reaction Procedures in SAP Focused Run –
Expert Portal
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/aem-guided-procedure-how-to.html
▪ Integration with External Systems in SAP Focused
Run – Expert Portal
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/frun-aem-ext-systems.html

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Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

© 2023 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
Week 2: SAP Focused Run Use Cases – Part 2
Unit 4: Operations Analytics (Overview)
Operations Analytics (overview)
Agenda

▪ Operations Analytics purpose

▪ OCC Dashboard
– purpose
– features
– benefits
▪ Tactical Dashboard
– purpose
– features
– benefits
▪ Operations Dashboard
– purpose
– features
– benefits

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Operations Analytics (overview)
Application purpose

Analytics dashboards provide out-of-the-box

analytics and intelligence capabilities to display
and mix different SAP Focused Run metrics
▪ Usage of unified UI shell cross all applications to enable
seamless user experience for monitoring and alerting,
including embedded analytics
▪ Out-of-the-box delivery of configurable dashboards using
data from different use cases:
− Tactical dashboard to get a landscape overview
− Operation Control Center (OCC) dashboard to define
purpose-oriented expert-like dashboards
− Operations Dashboard to organize and filter alerts and
metrics in scenarios and geographic locations
− Supported data sources: System Monitoring, Real User
Monitoring, Synthetic User Monitoring, Open Component
Monitoring, and many others

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Operations Analytics (overview)
Application purpose

▪ Operation Control Center (OCC) dashboard can be

used to define purpose-oriented dashboards
mixing metrics from different use-cases in SAP
Focused Run
▪ Through the Control Center Dashboard, you can
view in real time the key areas of your SAP
environment with multiple indicators correlated in
single views for early detection of top offenders
▪ The Operation Control Center Dashboard provides
direct access to key metrics stored inside SAP
Focused Run. It is primarily intended for IT and
business experts who need to build detailed views
quickly for in-depth analysis

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Operations Analytics (overview)
OCC Dashboard – Application purpose

▪ Each OCC page can be organized in up to 36 gadgets.

▪ One or more queries can be defined for each gadget to
manipulate the data
▪ Each query can use different data providers to
consume metrics from the following scenarios
− Alerts − Health Monitoring – Cloud
− Configuration & Security Services (as of 4.0 SP00)
Analysis − Job Monitoring
− Document Monitoring − Open KPI Store
(AIM) − Real User Monitoring
− Downtime Monitoring − Service Availability
− Exception Monitoring Management
− Health Monitoring – − Statistical Records
Application Check − Synthetic User Monitoring
− Health Monitoring – − System Monitoring
Availability
* Available for a subset of categories/types
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Operations Analytics (overview)
OCC Dashboard – Application purpose

▪ Several renderers are available to define data

visualization in the gadgets
− Area, Bar, Line, and Column Charts
− Pie and Donut Charts
− Dynamic, History, and SLR Table Charts
− Heatmap, Treemap, and Analytics Map Charts
▪ Query attributes can be used to dynamically enrich
the visualization and define several properties
− Color and visibility
− SLA, value precision, and thresholds
− Search and define coordinates for Map Charts
− Filtering and sorting attributes
− Define jump-in capabilities

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Operations Analytics (overview)
OCC Dashboard – Application benefits

▪ The OCC Dashboard is flexible and easy to use. It

offers a single web interface to administrate,
configure, and display dashboard instances
▪ On-demand, accurate, and relevant information in
line with IT priorities
▪ The OCC Dashboard supports a range of use
cases in SAP Focused Run, merging and
integrating different metrics from System Monitoring,
Real User Monitoring, Synthetic User Monitoring,
Open Component Monitoring, and so on
▪ A dedicated SAC Interface can be used to export
configured metrics to the SAP Analytics Cloud
platform

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Operations Analytics (overview)
Tactical Dashboard – Application purpose

▪ The Tactical Dashboard reports the status of key

performance indicators for your solution landscapes
▪ Based on a predefined set of scenarios, it can be
configured with individual thresholds for your core
system components and reports an overview of the
health of your solutions
▪ Each indicator provides predefined historical views
to perform detailed analysis and identify good or bad
trends early

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Operations Analytics (overview)
Tactical Dashboard – Application features

▪ The Tactical Dashboard can be set up to display

four different kinds of views
– System Monitoring
– Synthetic User Monitoring (SUM)
– Real User Monitoring (RUM)
– Health Monitoring
▪ Each view can be configured with several systems,
scripts, groups or metric types to display the
overall status of a landscape from different points of
view
▪ Every view provides an overview and detailed views
to display the metrics with different time periods
and granularities

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Operations Analytics (overview)
Tactical Dashboard – Application benefits

▪ The Tactical Dashboard provides an easy and user-

friendly way to build dashboards to monitor the
health of the landscape
▪ Fast and simple detection of potential issues with
one of the selected KPIs to identify problematic
systems
▪ It uses the unified UI shell cross all advanced
analytic applications to enable one-stop user
experience for monitoring and alerting

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Operations Analytics (overview)
Operations Dashboard – Application purpose

▪ The Operations Dashboard can be used to

detect and solve alerts to track issues as
they occur
▪ The Operations Dashboard is typically used by
first and second-level support organizations,
allowing them to operate the landscape with
insight into the root cause of issues and the
ability to drill down into the problem
▪ Based on the “Current Status” of alerts in the
Alert Management application, the Operations
Dashboard provides a real-time view of the
status of the landscape

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Operations Analytics (overview)
Operations Dashboard – Application features

▪ Three views are provided

– Analytics Maps
– Tiles
– List Details
▪ Each of the views react to the different data
sources selected according to the configuration
attached to the dashboard
▪ Alerts and metrics can be grouped using different
scenarios
▪ A geographic location can be assigned to each
scenario in order to display it in a map
▪ Supported applications
– System Monitoring
– Real User Monitoring

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Operations Analytics (overview)
Operations Dashboard – Application benefits

▪ The Operations Dashboard is easy to configure. It

offers a single web interface to visualize open alerts
for each category
▪ The Operations Dashboard is the best tool to
monitor in real time systems or a group of systems
distributed in different geographic locations

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Operations Analytics (overview)
Key learnings

▪ Main features and benefits of the three dashboard

types in SAP Focused Run
– OCC Dashboard
– Tactical Dashboard
– Operations Dashboard

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Operations Analytics (overview)
Further reading

SAP Focused Run – Expert Portal

▪ OCC Dashboard
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/occ-dashboard.html
▪ Tactical Dashboard
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/tactical-dashboard.html
▪ Operations Dashboard
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/operations-dashboard.html

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Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

© 2023 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
Week 2: SAP Focused Run Use Cases – Part 2
Unit 5: Operations Analytics (Dashboard Examples)
Operations Analytics (dashboard examples)
Agenda

▪ OCC Dashboard configuration

▪ Tactical Dashboard configuration
▪ Operations Dashboard configuration
▪ Demo

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Operations Analytics (dashboard examples)
OCC Dashboard configuration

▪ Like any Operations Analytics Dashboard, OCC is

delivered with no predefined content
▪ Two main steps are needed to configure and use
an OCC Dashboard
– Create a custom page with the desired layout
– Configure queries and renderers for each view in
the page

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Operations Analytics (dashboard examples)
OCC Dashboard configuration

1 Start the OCC

Dashboard from
FRUN launchpad 3 Use the layout grid to decide
the number of gadgets (views)

2 Add a custom
page and select the
personalization button 4 Drag the gadgets from the
“Available Views” area to the
dashboard

5 Start configuring each gadget by

selecting the “Open Personalization” button

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Operations Analytics (dashboard examples)
OCC Dashboard configuration

Configure queries and renderers for each gadget

1 Select time range, 2 Select a chart

period and granularity or table renderer

3 Add one or more

queries in the gadget

4 Configure each query by selecting

the data provider, filters, and properties

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Operations Analytics (dashboard examples)
Tactical Dashboard configuration

▪ The dashboard is delivered with no

predefined pages
▪ An initial custom page has to be
created with the desired number of
views
▪ Each view can then be individually
configured adding the systems,
scripts, or metrics from the
personalization pane

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Operations Analytics (dashboard examples)
Operations Dashboard configuration

▪ The Operations Dashboard is delivered with

no predefined content
▪ These are the main steps to configure an
Operations Dashboard page
– Create a custom page
– Add systems or RUM groups (data sources)
in the Content Settings area
– Filter the alerts by category and severity in
the Content Filters section
– Create one or more “Custom Scenarios”
and configure them by setting a name and
a location (optional)
– Assign the data sources to the configured
“Custom Scenarios” (optional)

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Operations Analytics (dashboard examples)
Operations Dashboard configuration
2 Add a data source from the
“Page Personalization” ➔
“Data Source Settings” area

1 Add a custom page

and select the
personalization button

4 The selected system should

appear in the Tile view and a
list of alerts in the List view

3 Filter for some

categories in the
”Page
Personalization” ➔
”Content Filters” area

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Operations Analytics (dashboard examples)
Operations Dashboard configuration

5 Add a custom scenario by

6 Configure a name
clicking on the + button in the
Custom Scenarios Settings area for the scenario and
click the Search button
to assign coordinates
8 The scenario is now displayed to the scenario
in the Analytics Map
and Tile views
7 Assign the
new scenario
to the data
source in the
Data Source
Settings area

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Operations Analytics (dashboard examples)
Demo

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Operations Analytics (dashboard examples)
Key learnings

▪ Examples of how to create the different dashboard

types using the personalization pane
▪ Overview of the configuration possibilities

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Operations Analytics (dashboard examples)
Further reading

SAP Focused Run – Expert Portal

▪ OCC Dashboard
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/occ-dashboard.html
▪ Tactical Dashboard
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/tactical-dashboard.html
▪ Operations Dashboard
https://support.sap.com/en/alm/sap-focused-
run/expert-portal/operations-dashboard.html

© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12

Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

© 2023 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
Week 2: SAP Focused Run Use Cases – Part 2
Unit 6: Operations Intelligence
Operations Intelligence
Agenda

▪ Application purpose
▪ Application features
▪ Threshold recommendation
– Metric statistics and metric forecast
– Calculation background
– Usage
▪ System anomaly prediction
– Motivation
– How does it work?
– Application usage scenario
▪ Demo

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Operations Intelligence
Application purpose

With Operations Intelligence, SAP Focused Run

provides different kinds of machine learning and
data science technologies to optimize the
operation of a large system landscape.

The scope of the application is herby in three

different areas
▪ Provide advanced insights into single metrics
▪ Predict future behavior of single metrics
▪ Predict potential future system outages and degradations
based on the behavior of multiple metrics of a system

Improve operational quality

▪ Optimize threshold settings for a single metric
▪ React on predicted status of a metric
▪ Prevent outages or serious system degradations

© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3

Operations Intelligence
Application features

System Anomaly System/Metric View

Prediction Analyze the alert
The Operations Intelligence capabilities of SAP Current rating overview workload
Focused Run are embedded in the System
Monitoring application.

It consist of three different parts:

Anomaly Risk
Metric Statistics
History Gain insights
▪ Metric statistics and threshold Risk history for
single system
System Monitoring

recommendation Start Page

▪ Metric forecasting
▪ System anomaly prediction
Alert Detail Metric Forecast
Gain insights on which Predict future
metric causes the
predicted anomaly
© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4
Operations Intelligence
Threshold recommendation, metric statistics, and metric forecast

Motivation Landscape A How can I learn more

about the measured
▪ Know details about metric metrics in my
behavior for a specific metric landscape and
optimize thresholds?
▪ Know how a metric might look
like in the next days
Landscape B
SAP
Focused
Run System
Administrator

Landscape C

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Operations Intelligence
Threshold recommendation – Calculation background

The recommended threshold is based on a Extreme

statistical approach
▪ Middle half of all measurements is considered a box,
the range from the lowest point in the box to the
highest point is the “interquartile range” Outlier
▪ All measurements from the box boundary to box
boundary + 1.5 * interquartile range are considered
as neither outlier nor extreme values

Value
▪ Points above or below this range are outliers

Interquartile

Box Length
▪ Depending on the standard deviation of the

Range
measurements, the factor of 1.5 can be adjusted to Median

=
either tighten or loosen the chosen threshold
▪ Also the factor can be used to calculate yellow and
red thresholds

© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6

Operations Intelligence
Threshold recommendation – Usage

1 Start System Monitoring 2 Set time range and granularity

for reasonable time

System Monitoring Metric Viewer

3 Review the metric statistics and 4 If statistics allow, predict

calculate the recommended threshold future metric values

Metric Statistics Metric Forecast

© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7
Operations Intelligence
System anomaly prediction – Motivation

Knowing about critical anomalous Landscape A How can I proactively

situations in advance, and be informed about
critical anomaly
avoiding the same, … system behavior?
▪ What if the system could tell me in
advance if it has observed some
unusual situations? Landscape B
– Avoid potential outages SAP
– Avoid resource bottlenecks, … Focused
Run System
Administrator

Landscape C

© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8

Operations Intelligence
System anomaly prediction – How does it work?

Objective: Predict critical anomalies in a system 30-60 minutes in advance with high confidence
Metrics showing Metrics demonstrate
baseline behavior uncharacteristic values

Monitored metric values

System Availability Reactive

alert

Predictive
Risk score

alert

Hypothesis Model
Some metrics are likely to demonstrate uncharacteristic Values of “target variable” as a function of values of other
values a few minutes before the outage. metrics that demonstrated anomalies before an outage.
© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9
Operations Intelligence
System anomaly prediction – How does it work?

Administration Network Customer Network

System Anomaly Prediction Configuration

Prediction Engine
Configuration

System Anomaly

Metric Stream
Metric & Event

Receiver
Store
R-Server
System
incl. Keras and Anomaly
TensorFlow Calculate
Results Prediction Store
RCA Store

Metrics &
System Anomaly System Monitoring & Events
Prediction System Analysis

SAP Focused Run System

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Operations Intelligence
System anomaly prediction – Application usage scenario

1 Anomaly prediction alert 2 Identification of critical systems including

problem area / category

Alert Inbox System Anomaly Prediction

3 Detailed analysis of specific model 4 Identification of critical metrics 5 Detailed analysis of specific
versions associated with the selected within a system which contributed metrics associated along with
system to anomaly metric forecasting

Models Metrics Metric Monitoring

© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11
Operations Intelligence
Demo

© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12

Operations Intelligence
Key learnings

▪ Key functionalities of Operations Intelligence in

SAP Focused Run
▪ Use the metric statistics to learn about the metric
behavior and receive recommendations for managed
object-specific thresholds
▪ Use system anomaly prediction to avoid critical
situations in your SAP HANA systems

© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 13

Operations Intelligence
Further reading

▪ System Anomaly Prediction in SAP Focused Run

https://support.sap.com/en/alm/sap-focused-
run/expert-portal/system-anomaly-prediction.html

© 2023 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14

Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

© 2023 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.