Latest EOI Aggregator
Latest EOI Aggregator
EOI DOCUMENT
(non transferable)
Address: Venue of submission is IRCTC Corporate office OR any of the 5 Zonal offices as
detailed in the EOI document (Clause 8A)
1 Disclaimer
1.1 This Expression of Interest (“EOI”) is being issued by the Indian Railway Catering and
Tourism Corporation Limited (“IRCTC”) for the purpose of providing certain
information to the Applicants to participate in the Process to shortlist the qualified
applicant for the purposes of provision of supply & delivery of pre-ordered meals on
trains over Indian Railways network through e-catering.
1.2 The information contained in this EOI is being provided by IRCTC for the limited
purposes of enabling the Applicants to submit a response to this EOI for undertaking the
work and for no other purpose. In no circumstances shall IRCTC, or its respective
advisors, consultants, contractors, servants and/or agents incur any liability arising out of
or in respect of the issue of this EOI.
1.3 The information contained in this EOI or subsequently provided to applicant(s), whether
verbally or in documentary or any other form, by or on behalf of the IRCTC or any of its
employees or advisors, is provided to applicant(s) on the terms and conditions set out in
this EOI and such other terms and conditions subject to which such information is
provided.
1.4 This EOI is not an agreement or offer by the IRCTC to prospective Applicants or any
other person. This EOI includes statements, which reflect various assumptions and
assessments arrived at by the IRCTC in relation to the work. Such assumptions,
assessments and statements do not purport to contain all the information that each
applicant may require.
1.5 This EOI is a summary of available information and no reliance shall be placed on any
information or statements contained herein, and no representation or warranty, expressed
or implied, is or will be made in relation to such information and no liability is or will be
accepted by IRCTC, its respective advisors, consultants, contractors, servants and/or its
agents in relation to the accuracy, adequacy or completeness of such information or
statements made nor shall it be assumed that such information or statements will remain
unchanged.
1.6 Each applicant should therefore, conduct its own due-diligence, investigations and
analysis and should check the accuracy, adequacy, correctness, reliability and
completeness of the assumptions, assessments, statements and information contained in
this EOI and obtain independent advice from appropriate sources.
1.7 This EOI may not be appropriate for all persons, and it is not possible for IRCTC, its
employees or advisors to consider the investment objectives, financial situation and
particular needs of each party who reads or uses this EOI.
1.8 Nothing in this EOI shall be construed as legal, financial or tax advice. IRCTC will not
be liable for any costs, expenses, however so incurred by the Applicants in connection
with the preparation or submission of their Application. IRCTC reserves the right to
amend this EOI or its terms and any information contained herein or to cancel the process
or altogether abandon the work at any time by notice, in writing, to the Applicants.
2.1 This EOI sets out the requirements that must be satisfied by Applicants in order to
participate for provision of supply and delivery of meals through e-catering and is an
invitation to applicants to submit their profile/documents for short-listing as Food
Aggregator. The eligibility criteria for EOI are placed at Annexure “A”.
2.2 The EOI document shall be issued by IRCTC upon receipt of payment of a non-
refundable fee of Rs. 1000/- (“Processing Fee”) through a demand draft in favour of
Indian Railway Catering and Tourism Corporation Limited, payable at the city of
submission of EOI, along with the Application.
2.3 Alternatively, Applicants may also download the EOI document from the IRCTC’s
website (http://www.irctc.com or www.ecatering.irctc.co.in). In such event Applicants
shall submit the Processing Fee of Rs. 1000/- (“Processing Fee”) through a demand draft
in favour of Indian Railway Catering and Tourism Corporation Limited, payable at the
city of submission of EOI, along with the Application.
2.4 IRCTC reserves the right to call for submission of additional documents or any document
etc required to be submitted as per EOI.
Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) is a Public Sector Enterprise
under Ministry of Railways. IRCTC was incorporated on 27th September, 1999 as an extended
arm of the Indian Railways to upgrade, professionalize and manage the catering and hospitality
services at stations, on trains and other locations and to promote domestic and international
tourism through development of budget hotels, special tour packages, information & commercial
publicity and global reservation systems.
IRCTC is also managing on Board Catering Services in some Rajdhani / Shatabdi /Duronto/Mail
Express Trains and Static Catering Units such as Food Plazas, Fast Food units across at Railway
stations. IRCTC also has its business presence in Non-Railway Catering at various Govt and
private institutions.
Corporate Office of IRCTC is situated at New Delhi, which is headed by the Chairman &
Managing Director. Chairman & Managing Director is assisted by three Directors, Director
(Catering Services), Director (Tourism & Marketing) and Director (Finance) and Group General
Managers.
For smooth operations of the business across all over the country, five Zonal Offices are working
at Delhi, Kolkata, Mumbai, Chennai and Secunderabad. All Zonal Offices are headed by Group
General Managers. All Group General Managers have vast experience of working in Indian
Railways. These Zonal Offices are assisted by ten Regional Offices at Lucknow, Chandigarh,
Jaipur, Bhubaneswar, Guwahati, Patna, Bhopal, Ahmedabad, Bangalore and Ernakulum, which
are headed by Chief Regional Managers / Regional Managers.
E-catering project has been launched as a pilot project on e-catering with IRCTC with the
objective to facilitate passengers to book meals of their choice. The pilot project has been
extended from time to time to cover more number of trains on Indian Railways. Based on
response/feedback received from the passengers and the need to ensure provision of catering
services to travelling passengers, it has been decided by the Ministry of Railways to proliferate
this scheme on Stations so that passengers are able to get pre-ordered meals of their choice
at stations.
Presently, station based e-catering is available at 409 A-1 & A Class Stations. The List of
stations is enclosed as Annexure-B. The station based E-catering scheme may be extended to
more number of stations/trains in future.
IRCTC has established a call centre and has also operationalized e-catering website
www.ecatering.irctc.co.in for this purpose. Passengers can now pre-order the meal from the
different options available as per the choice, for delivery at the opted stations through the e-
catering (website & phone/SMS/call centre). The mode of payment in e-catering shall be Pre-
paid i.e. online payment as well as Cash on delivery (CoD) basis. The shortlisted Food
Aggregator shall deliver the pre-ordered meal to customer on stationary train at the opted station.
The opted meal shall be communicated to the Food Aggregator through real time API pushing
and SMS as well as email also at about 2 hours in advance of delivery time (Delivery time is the
train arrival time on a particular station).
The Short-listing Food Aggregator can provide meals through his catering units on all India
basis. Each unit/location, requested by Food Aggregator, to be included for e-catering project
shall have all statutory licences as required under the central/state laws and should comply with
the laws of the land. The shortlisted entity may request for addition of more locations/units
during the currency of the Short-listing. The shortlisted entity may supply food items under e-
catering project only from its approved (by IRCTC) locations/units to the stations in the
reasonable vicinity of the said units.
Role of IRCTC
4.1 IRCTC will process the application of aggregator and examine documents. Once satisfied
and approved by Competent Authority, the following steps are to be followed for the
shortlisting procedure:
Issue of LOI
Signing of agreement (Annexure-C)
Integration and reverse integration of aggregators website with IRCTC e-catering
website.
Issue of UID/password.
Creation of RDS account
Making of station LIVE post obtaining of station permit at respective stations. For adding
more vendors at any station aggregators has to seek prior approval from IRCTC.
IRCTC reserves the right to prescribe menu and rates for meals/combo meals.
4.2 IRCTC reserves the right to de-list any of the location/unit during the currency of Short-
listing on account of consistent public complaints and also non-compliance of any laws of
the land.
4.3 IRCTC shall convey the list of approved stations for provision of e-catering to shortlisted
Food Aggregator. The Food Aggregator may choose stations on which he intends to
provide e-catering based on his locations.
4.4 IRCTC shall communicate (through mail & telecom or any other means) the details of
the meal item/s, quantity, station, train, name of passenger/s, coach/berth, contact no. etc.
to the Food Aggregator for proper delivery of meal in time. Aggregators are also required
to monitor their respective dashboards periodically to track their orders. Aggregators will
be able to view the orders on their dashboard immediately after generation. Orders will be
pushed to aggregator's website on real time basis and in case of any failure in order push,
a failure mail is sent to the aggregator. Aggregators will be reminded of the order approx
02hours before the delivery time through sms/e-mails.
4.5 IRCTC may permit to display the meal item & unit/brand of the Food Aggregator on the
website for pre-ordering of meals by passengers. Decision of IRCTC shall be final and
binding.
4.6 Food Aggregator on his own or through his authorised F&B operator shall have to deliver
the prescribed pre-ordered meal to the passengers in stationary train. In case IRCTC
appoints Delivery Aggregator to conduct e-catering deliveries from vendor location to
4.7 Food Aggregator shall be given the order at least 2 hours before the delivery of the pre-
ordered meal to the passengers. IRCTC shall advise the guidelines, terms & conditions,
etc. to shortlisted Food Aggregator.
4.8 IRCTC will make requisition to the Food Aggregator with the meal composition,
quantity, packing type & standard.
4.9 IRCTC may help the Food Aggregator in publicity of its e-catering meal/location. IRCTC
may during the course of implementation, provide stickers with IRCTC logo, message,
barcode etc. to be affixed on the packet to be delivered to the passengers.
4.10 After receipt of letter of shortlisting for provision of delivery of meals at the stations, the
Food Aggregator will mobilize his resources required for provision of delivery of meals
to the passengers at the stations specified by IRCTC from the location specified by the
operator.
4.11 Food Aggregator shall have to submit details such as availability of statutory licenses,
photographs of the unit, location & address etc. of F&B operator engaged for e-catering
as & when required by IRCTC.
4.12 The menu rates and delivery/packaging charges to be offered by Food Aggregator shall
be market driven.
4.13 IRCTC reserves the right not to include any specific menu item in the services.
4.14 IRCTC will charge 12% commission (Incl. of taxes) on the order value generated
4.15 Food Aggregator on his own or through his authorized F&B operator will issue the
invoices to passengers for both Pre-paid orders and COD orders. A system may also be
developed in future where invoices will be raised by IRCTC on behalf of vendors.
4.16 IRCTC shall communicate the pre-ordered meal selected by the passengers electronically.
The Food Aggregator shall ensure delivery of meal to the passengers at coach of the
stationary train at the Railway stations.
4.17 Food Aggregator or his authorized F&B operator shall deploy only authorized person for
delivery of meals as required in compliance to the statutory rules, law etc.
4.18 Food Aggregator shall ensure computer system and net connectivity either at each unit or
a centralized location for all units. Aggregator shall be responsible for checking its
system admin and keep track of order (and cancellations) as well train running status.
4.20 Food Aggregator or its authorized F&B operator, as the case may be, will collect the
payment from passenger at the time of delivery in case of CoD orders.
Payments of either mode will be reconciled through RDS account where 12% of the COD
order amount will be credited to the aggregator's RDS account and 88% of the prepaid
order amount will be debited to aggregator's RDS account by IRCTC. Aggregator can
later withdraw from his RDS account on request.
4.21 Food Aggregator shall obtain necessary certificates/permissions as required by law such
as food License, test reports for various food items etc. or as required as per the local
regulations from the competent authorities for the units from where meals are to be
supplied. In case of any offense Food Aggregator shall solely be responsible for its
penalty and consequences.
4.22 Food Aggregator shall be responsible for the compliance of the provisions of Food Safety
and Standard Act, 2006 or any other amendments thereto.
4.23 Food Aggregator will indemnify IRCTC of any consequences arising out of quality, legal,
statutory and other issues arising out of any act of Food Aggregator and/or its authorized
F&B Operator.
4.24 The sole responsibility of depositing all the taxes with respective government authorities
for E-catering transactions is only of the Food Aggregator.
4.26 Food Aggregator shall not indulge in running any parallel business or get engaged with
any un-authorised entity serving food on trains that will harm the interest of IRCTC
/Indian Railways. However, IRCTC may consider integration of systems of booking
meals through e-catering to expand the reach of Railway passengers. The decision of
IRCTC shall be final and binding.
4.27 IRCTC reserves the right to inspect the Food Aggregator and its authorized F&B
operator’s premises, if deems so necessary, before including it in the service. Aggregators
while appling for addition of vendors need to provide atleast 03 photograph for the
production unit (façade, service/takeaway area, kitchen area) apart from valid FSSAI and
GST certificates.
4.29 Shortlisted Food Aggregator can change status of any unit/location of any of their
authorized F&B operator, with a request to IRCTC at least one month in prior to affecting
such change. However, all orders already received have to be honored.
4.30 The sole responsibility of depositing/getting deposited by its F&B operator, all the taxes
with respective government authorities for E-catering transactions is only of the Food
Aggregator.
4.31 IRCTC reserves the right to disengage any of Food Aggregator’s authorized F&B
operator from the service without assigning any reasons for the same.
4.32 The applicant may apply for its own product/brands as well as brand/products for which it
has franchisee rights. NOC from owning/franchisor brand to be submitted at the time of
signing of the agreement.
4.33 Aggregators will be provided with monthly targets in terms of orders and order value to be
achieved by them. These orders are exclusive of orders generated on IRCTC website. Also, if
the aggregator fails to generate the targeted orders and order value from their own channels of
booking other than IRCTC e-catering website, penalty as decided by Competent Authority will
be imposed and deducted from RDS
5. EOI Security
5.1 Each applicant shall, simultaneous with submission of its profile/documents as part of its
Eligibility criteria, furnish the EOI Security (refundable) for an amount of Rs. 2,00,000/-
(Rupees Two lakh only) in the form of a demand draft. The demand draft shall be drawn
in favour of ‘Indian Railways Catering and Tourism Corporation Limited (IRCTC),
payable at the city where EOI is being submitted, issued by a Nationalized/ Scheduled
Bank.
5.2 It is clarified that IRCTC shall not be liable to pay any interest on the EOI Security so
provided by the applicant.
5.3 Any application not accompanied by the EOI Security shall be rejected by IRCTC as non-
responsive and will be summarily rejected.
5.4 The EOI Security shall be refunded without interest to the applicants whose applications
are rejected for empanelment.
5.5 For the applicants who are shortlisted as Food Aggregator through this EOI process, the
EOI Security shall be retained & shall be refunded without interest only after successful
completion of the tenure of the short-listing.
6 Period of Short-listing
6.1 The period of the short-listing shall ordinarily be 3 years. However, IRCTC reserves the
right to review the performance of shortlisted Food Aggregator and to take suitable action
on observing default/deficiency in service etc. including but not limited to imposing fine
or de-short-listing the Food Aggregator with consequential debarment from the future
projects/tenders of IRCTC for a period for 1 year
6.2 There will be a lock in period of one year. The shortlisted Food Aggregator may
withdraw its services after submitting a written request only after completion of one year
for which he will give 30 days notice. However, all orders booked in advance shall have
to be honored by the Food Aggregator. In case of failure to honor the advance booked
order, the Food Aggregator shall solely be responsible for its consequences. In case of
withdrawal before lock in period the EOI security will be forfeited.
7 General Conditions
IRCTC reserves the right to terminate the EOI process at any stage and will not be responsible
for any loss or damages which the applicant may incur in the process. The application can be
rejected without assigning any reason. Conditional / telegraphic application shall not be
entertained. All the pages of the EOI document, duly stamped and signed by the bidder(s) should
be submitted in original, unless specified otherwise, in their respective envelops.
7.1 In order to widen the Short-listing so as to ensure inclusion of new Food Aggregator, the
EOI, will be open throughout the year and can be submitted on any of working day.
7.2 In case the applicant suffers any loss on account of his being restrained by the IRCTC or
any competent authority for indulging in illegal activities or any contravention of any law
or rejection of application for shortlisting through this EOI process, it shall not be
entitled to any compensation whatsoever.
7.3 In the event of any dispute or difference arising under these conditions of agreement or in
connection with this agreement (except as to any matters, the decision of which is
specifically provided for by these or the special conditions) the same will be resolved by
amicably by both parties. However in case parties fail to resolve the dispute within 30
days, then the dispute will be referred to a tribunal of 3 Arbitrators. Each party to the
arbitration shall appoint one (01) arbitrator and 2 arbitrators thus appointed shall appoint
third arbitrator who will act as presiding arbitrator of the tribunal. In case any party fails
to appoint its nominee arbitrator within 30 days, the nominated arbitrator shall act as sole
arbitrator to resolve the dispute between parties. The arbitration proceedings shall be
conducted as per the provisions of ‘The Arbitration and Conciliation Act – 1996’.the
decision of arbitrator so appointed shall be final and binding on both the parties. The Fee
& expenses of the arbitration Tribunal shall be shared jointly in equal proportion by the
parties.
7.4 In the event of any breach of the said terms and conditions of the short-listing, IRCTC
shall be entitled to forfeit the EOI Security besides de- short-listing and debarring the
Food Aggregator from participating in the future projects of IRCTC for a period of 1
year.
7.5 IRCTC at their discretion may call for any record in relation to this short-listing process
and applicant will provide every help, failing which it may amount to breach of condition
of the short-listing.
7.6 The Food Aggregator shall comply with any other instructions issued by IRCTC from time
to time within a reasonable time, as may be felt necessary. IRCTC may conduct inspection
of the unit and the short-listing shall also depend on the condition that the unit should
match the standards for supply of meals to passengers. In case, the unit is not found
suitable for supply of meal then, the Food Aggregator shall have to improve and make up
the deficiency as stipulated standard by IRCTC.
7.7 The Food Aggregator and/or its F&B operator should have GST registration for the
location for which he is submitting the application.
The Food Aggregator or its authorized F&B operator should have all certificates viz
FSSAI licence, GST registration or any other licence/registration required as per law of
the land for the unit from where the delivery of food is to be done.
7.9 IRCTC shall not be liable to the Food Aggregator or its F&B operator for any of the
following types of losses or damage arising out of delivery of food through e-catering
whether in contract or tort (including any liability for negligence howsoever arising out
of or in conception with the performance of IRCTC’s obligations in the provision of the
e-catering services):-
i) Loss of revenue, business, anticipated savings or profits; or
IRCTC will not be liable to pay any compensation if any error occurs due to any
technical or manual fault at the end of the e-catering web server/call centre. The Food
Aggregator has agreed to indemnify IRCTC against all such claims.
7.10 The Food Aggregator shall be solely responsible for lapses, violation and non-
compliance, if any of all statutory dues etc.
7.11 The defaults on part of the aggregators are substantially dealt as per the e-catering fine
policy. Annexed as annexure D
7.12 The Food Aggregator hereby agrees to keep indemnified and hold harmless, IRCTC and
its Directors, officers and employees from and against all and any claims, demands,
losses, damages, penalties, expenses, charge-backs and proceedings connected with the
implementation of this Contract or arising from any breach or non-compliance
whatsoever by the Company or any of the person deployed by it pursuant hereto of or in
relation to any such matter as aforesaid or otherwise arising from any act or omission on
their part, whether willful or not, and whether within or without premises.
7.13 The Food Aggregator deemed to be for all legal and contractual purposes, as the
employer of the staff employed by him/her or his authorized operator for carrying out this
contract will not have any claim for employment in IRCTC at a future date.
a) I/We ____________ (name of the authorized signatory) on behalf of __________ (name of the
applicant) ________ offer our interest for short-listing as Food Aggregator for supply of Pre-
ordered meals through e-catering.
b) I/We hereby bind myself/ourselves to complete all the formalities from time to time as required
after the short-listing.
c) I / We hereby understand that the submission of expression of interest does not guarantee short-
listing.
d) I / We solemnly declare that to the best of my/our knowledge and belief, the information given in
this application form and the annexure and statements accompanying are correct, complete and
truly stated and also that we shall be bound by the acts of my/our duly constituted attorney.
e) I / We further understand that in case of any information submitted by me / us being found to be
incorrect either before or even after the Short-listing, IRCTC will have the right to summarily
reject the application, cancel the Short-listing or revoke the same with forfeiture of Security
Deposit including debarment for a period of 3 years at any time without assigning any reason
whatsoever.
f) IRCTC and its representatives are hereby authorized to conduct any checks or investigations or
seek clarifications or verify any statements, documents and information submitted in connection
with this expression of interest.
g) It is understood that this is not a tender form but empanelment process and no business is
guaranteed by IRCTC, on qualifying eligibility criteria.
The following person(s) may be contacted for any information or clarifications relating to his application:
Name: Designation:
Telephone: Mobile:
E-mail:
I/We do hereby confirm that I/we have the necessary authority and approval to submit this expression of
interest for delivery of meals at stations through e-Catering.
Thanking you
Yours sincerely
(Authorized Signatory)
Name
Designation and seal
Name of the company and address:
Telephone & Fax: Mobile: Email:
Annexure “A”
Page
Details
SN Technical Criteria Nos.
(to be filled by the Applicant)
General Information
1. Name and full address of the Applicant with
Telephone, e-mail & Fax Number(s) and
Contact Person.
1A) Name and address of the Location/s with
corresponding Railway Station/s.
Pleases name all stations in a city/town
intended to be served by each location.
2. Details of EOI Security – Rs.2.00 lakh,
through DD/Banker’s Cheque only, in favour
of IRCTC Ltd., payable at the city where
application is being submitted.
Mandatory Criteria
3. Status of the Applicant: -
Company/Partnership Firm/proprietor/
trust/section 25 company – Please Specify
4. In case of Company – Please enclose
Memorandum and Articles of Association
along with certificates of incorporation and
date of commencement of business etc.
5. In case of Firm, registered under the
Partnership Act., 1932 – Please enclose details
of partners along with certificate of
registration, details of their business and
partnership deed etc. duly attested by Notary
6 In case of Trust/Sec 25 company)-
** NOTE
1. Applicants who are a Company incorporated under the Companies Act, 1956 should
submit a copy of Auditors Report as per provisions laid down in the above Act, along
with their Balance Sheet and Profit & Loss Account duly audited by a Chartered
Accountant. Applicant must also submit Annual reports for last completed financial year.
2. Applicants who are Firms/Individuals, whose annual turnover is exceeding Rs. 1 Crore
per annum, should submit a copy of the Tax Audited Report as prescribed under the
Income Tax Act, 1961 along with their Balance Sheet and Profit & Loss Account duly
audited by Chartered Accountant.
I/We_________________do hereby declare that the entries made in the above are true to the best
of my/our knowledge and also that we shall be found by the acts of my/our duly constituted
attorney.
Dated: __________
(Signature of the Applicant)
SEAL
Name ________________
Address: ______________
Annexure-A1
Certificate by Charted Accountant indicating Commission/ Service Charge/ Royalty etc. received
(for Sr. No. 7 of Annexure-A)
1. All documents submitted along with the ‘EOI’ application should be serially numbered on the
top right hand corner of every page of the EOI Document.
2. The requisite instrument of EOI Security should be attached with page number one, as
mentioned above, of the EOI Document.
3. The name of the applicant should be mentioned on the reverse of the respective DD, attached
as EOI Security with the EOI application.
4. This EOI document should be duly signed and stamped by the Authorized signatory of the
applicant. Board Resolution for authorization to authorized signatory should be enclosed.
5. The EOI document should be submitted in original with all pages intact.
6. EOI application should be submitted in a sealed envelope clearly indicating applicant’s name
and address.
7. IRCTC will not accept liability of any nature whatsoever resulting from negligence or
otherwise caused arising from reliance of any applicant upon the statements contained in this
EOI.
8. IRCTC may, in its absolute discretion but without being under any obligation to do so,
update, amend or supplement the information, assessment or assumptions contained in this
EOI.
9. No person other than the following authorized person of the IRCTC, has been authorized
by IRCTC to give any information or to make any representation not contained in this EOI
and, if given or made, any such information or representation shall not be relied upon as
having been so authorized. All representations/queries etc pertaining to this document may be
addressed any of the office as indicated at Clause 8A below.
11. All the pages of the EOI application document may be signed and stamped by the authorized
signatory of the applicant.
12. Applicant shall be solely responsible for compliance with applicable laws of State and
Central such as GST Law, Provident Fund Law, Labour Law, ESI, EPF, Minimum wage,
bonus etc or any other law of the land and registration/approval from statutory authority, as
applicable.
13. Laws of the Republic of India are applicable to this EOI and subject to the Jurisdiction of
Courts situated at Delhi.
a) Corporate Office - 11th Floor, B-148, Statesman House, Barakhamba Road, New Delhi-
110001.
Nodal Officer – Shri Sandip Dutta, +91 9717649123
b) North Zone Office – Rail Yatri Niwas Building, New Delhi Railway Station Complex,
Ajmeri Gate Side, New Delhi-110001.
Nodal Officer – Shri Shankar Malhotra, +91 9717640425
c) West Zone Office – 2nd Floor, New Administrative Building, Central Railway, CST
Mumbai – 400 001.
Nodal Officer – Shri U.G. Naidu +91 9004082866
d) East Zone Office – Old Koilaghat Building (Ground floor), 3- Koilaghat Street, Kolkata
– 700 001.
Nodal Officer – Shri Madhab Saha +91 9002040062
e) South Zone Office – 6A, The Rain Tree Palace, No. 9, Mc Nichols Road, Chatpet,
Chennai – 600 031.
Nodal Officer – Shri K. Suresh Chandra +91 9003140610
f) South Central Zone Office – 9-1-129/1/302, 3rd floor, Oxford Plaza, Sarojini Devi
Road, Secunderabad – 500 003.
Nodal Officer – Shri T. Ravinder +91 9701360623
2. Applicant should submit only one application and can apply at any of the above IRCTC
office and short-listing will be valid for entire Indian Railways for e-catering project,
subject to fulfilment of the EOI conditions.
EOI evaluation
1. The experience and financial criteria of the bidding entity only shall be taken in to
consideration for assessment and evaluation.
2. IRCTC will open the sealed envelopes and determine whether each application is
‘responsive’ to the Eligibility requirements of the EOI.
3. If any of the Eligibility criteria is not fulfilled, in any manner whatsoever, the application
shall be liable to be treated as non-responsive. The decision of IRCTC as to responsiveness of
an application shall be final and conclusive and binding on the applicant and shall not be
called into question by any applicant on any ground whatsoever.
4. IRCTC may conduct inspection of units/location requested for Short-listing to evaluate their
fitness for Short-listing.
5. IRCTC, without being under any obligation to do so, reserves the right to call for any
clarifications during the process of checking of responsiveness of a application and to reject
any application which is non-responsive. However, no Bidder shall have the right to give any
clarification unless asked for by IRCTC or to request either IRCTC and/or any ministry or
department, authority or body whether statutory or non-statutory, of the Government that may
be concerned or connected, in any manner whatsoever, with this Short-listing Process, to
intervene in, any manner whatsoever, in the Short-listing Process.
6. Notwithstanding anything to the contrary contained in this EOI, IRCTC may, at its sole
discretion, waive any minor infirmity, non-conformity or irregularity in a application that
does not constitute a material deviation, and that does not prejudice or affect the relative
position of any applicant, provided it conforms to all the terms, conditions of the Short-listing
documents without any material deviations, objections, conditionality or reservations. A
material deviation, objection, conditionality or reservation is one (i) that affects, in any
substantial way, the scope, quality or performance of the contract; (ii) that limits, in any
substantial way, inconsistent with the Short-listing documents, IRCTC’s rights or the
Successful applicant obligations under the contract; or (iii) whose rectification would unfairly
affect the competitive position of other Applicants, who are presenting responsive
application.
Annexure “B”
43 SURAT WR ST A-1 WZ
57 BAREILLY NR BE A-1 NZ
59 HARIDWAR NR HW A-1 NZ
67 DADAR CR DR A-1 WZ
144 JALGAON CR JL A WZ
145 SHAHJAHANPUR NR SPN A NZ
146 KOTTAYAM SR KTYM A SZ
147 SIWAN JN. NER SV A NZ
148 MIRAJ CR MRJ A WZ
149 CUTTACK ECoR CTC A EZ
150 JASIDIH ER JSME A EZ
151 MANMAD CR MMR A WZ
152 TENALI JN. SCR TEL A SCZ
153 SALEM JN SR SA A SZ
154 BHIWANI NWR BNW A NZ
155 AURANGABAD SCR AWB A SCZ
156 HABIBGANJ WCR HBJ A SZ
157 RANCHI SER RNC A EZ
158 ALUVA SR AWY A SZ
159 VIDISHA WCR BHS A WZ
160 ITARSI WCR ET A WZ
161 BUXAR ECR BXR A EZ
162 PARBHANI JN. SCR PBN A SCZ
163 KAZIPET JN. SCR KZJ A SCZ
164 PATNA SAHIB JN. ECR PNC A EZ
165 KHANDWA CR KNW A WZ
166 MALDA TOWN ER MLDT A EZ
167 PALAKKAD JN. SR PGT A SZ
168 VADAKARA SR BDJ A SZ
169 ALWAR NWR AWR A NZ
170 DELHI CANTT. NR DEC A NZ
171 DAUND CR DD A WZ
172 HISAR NWR HSR A NZ
173 KARNAL NR KUN A NZ
174 MUZAFFARNAGAR NR MOZ A NZ
175 NAGDA WR NAD A WZ
176 TIRUPPUR SR TUP A SZ
177 RAMPURHAT ER RPH A EZ
178 SATNA WCR STA A WZ
179 THALASSERY SR TLY A SZ
180 SAWAI MADHOPUR WCR SWM A WZ
181 VIZIANAGARAM ECoR VZM A EZ
182 SHORANUR JN. SR SRR A SZ