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Taylor Norris Resume 2024 1

Taylor Norris is seeking an administrative position and has over 6 years of experience in healthcare administration and customer service roles. They are currently an Administrative Coordinator at EvergreenHealth, where they oversee supply chain management and equipment maintenance. Previously, they held roles as an Emergency Department Technician and Unit Tech at EvergreenHealth, and as a Lead Barista and Assistant Manager at coffee shops. Norris is pursuing a BA in Healthcare Management and Leadership from Bellevue College and holds nursing assistant and medical assistant certifications.

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174 views3 pages

Taylor Norris Resume 2024 1

Taylor Norris is seeking an administrative position and has over 6 years of experience in healthcare administration and customer service roles. They are currently an Administrative Coordinator at EvergreenHealth, where they oversee supply chain management and equipment maintenance. Previously, they held roles as an Emergency Department Technician and Unit Tech at EvergreenHealth, and as a Lead Barista and Assistant Manager at coffee shops. Norris is pursuing a BA in Healthcare Management and Leadership from Bellevue College and holds nursing assistant and medical assistant certifications.

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TAYLOR NORRIS

Woodinville, WA 98072
(206) 455-4352
[email protected]
https://www.linkedin.com/in/taylor-norris-b5660bb5/

WORK EXPERIENCE
04/2022 to Administrative Coordinator - Emergency Department
Current EvergreenHealth – Kirkland, WA
● Spearheaded supply chain management, overseeing the procurement and maintenance of food
and medical supplies. We have maintained our costs below budget for both the
Redmond/Kirkland departments since I took over.
● Fostered relationships with vendors, obtaining quotes and facilitating equipment purchases for
the emergency department.
● Coordinated equipment maintenance and repairs, ensuring seamless operations.

● Monitored and managed Epic work queues, contributing to the efficient workflow of the
department.
● Orchestrated meetings and interviews for the ED leadership team, recorded minutes for
management meetings.
11/2016 to ● Aided in systemic improvements based on knowledge of daily operations and role functions
4/2022 within the unit
● Continuously involved in QI for the department

● Maintained physical and digital files, monitored spreadsheets, and updated reports.

Emergency Department Technician


EvergreenHealth – Kirkland, WA
● Optimized the emergency department's ordering system, enhancing overall efficiency.

● Managed medical and food supplies, ensuring their timely availability.


11/2016 to ● Advocated for employee rights and fair compensation as a Union delegate, representing and
4/2022 supporting colleagues in meetings with management/HR.
● Contributed significantly as a committee member on the HEET/tuition reimbursement board,
actively involved in approving new applications.
● Assisted RNs & MDs with procedures and tasks, performed phlebotomy for blood draws, and
maintained hourly charting.
● Received the “Living Our Values Awards: Respect” in recognition of outstanding contributions.

Unit Tech (CNA) - Ortho, Spine & Neuro


10/2015 to EvergreenHealth – Kirkland, WA
3/2017
● Served as a Union delegate, advocating for employee rights and pay, and actively engaging
employees in union activities.
● Monitored and recorded patient vitals every 3 hours, ensuring the highest standard of care.

● Responded to 16+ patient calls per shift in a timely and efficient manner, determining need and
11/2011 to providing care.
6/2016 ● Transferred patients using gait belts, hoyer lifts, and easy stands as needed, ensuring patient
safety and comfort.
● Assisted with ADL’s.

Lead Barista (Assistant Manager)


Mercurys Coffee Co. – Kirkland, WA
● Streamlined a new ordering system/process for baked goods.

● Managed inventory, ensuring accurate stock levels.

● Responsible for EOD shift register closeout procedures, maintaining accurate financial records.

● Oversaw cashier responsibilities, managing transactions.

● Supervised crew members in various shifts. Staff of 30 at my location.

Assistant Manager
Luisa’s Mexican Grill – Seattle, WA
● Oversaw EOD shift register closeout procedures and ensured accurate financial records.

● Managed bank deposits, invoices, and filed them into QuickBooks.

● Handled payroll and employee timecard verification.

● Managed 15-20 employees.

● Addressed and resolved patient complaints in a timely and efficient manner.

EDUCATION
06/2024 BA: Healthcare Management & Leadership
Bellevue College - Bellevue, WA

06/2022 AAS-T: Applied Science


Bellevue College - Bellevue, WA

06/2022 Certificate of Achievement: Medical Administrative Assistant


Bellevue College - Bellevue, WA

LICENSES
07/2016 Nursing Assistant Certification
NC 60667371

Medical Assistant Phlebotomist Certification


05/2020 PC 61070917

SKILLS
● Timeliness & Organization ● Office Administration

● Administrative Assistance ● Phone Etiquette

● MS Suite (Microsoft Office) ● Effective Problem Solver

● Interpersonal Communication ● Confidentiality

● BLS Certification

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