Technology Advancement at DFW through Partnership
Palmina Whelan, CCM, MCIOB
Managing Director, Corporate Real Estate Facilities
American Airlines, U.S.A.
John Terrell
Vice President Commercial Development
Dallas Fort Worth International Airport, U.S.A.
20 March 2018
Technology Advancement at DFW through Partnership
Palmina Whelan, CCM, MCIOB
Managing Director, Corporate Real Estate Facilities
Market Analysis – Employment in the DFW Region
Workers living Workers living and Workers employed
within 20-min drive-time employed in the within 20-min drive-time
but employed outside 20-min drive-time but living outside
OVERALL
294,539 306,064 674,607
1,000,000+
Employees working
in a 20-minute drive
from the CTA
3
Market Analysis – Aviation-Centric Development within
DFW CTA
Aerospace & Aviation Next Gen Transportation Innovation & ICT
More than 87,000 people Intel estimates that DFW has the 7TH largest
work in Aerospace & AV Technology will add concentration of
Aviation industries $2 trillion to the U.S. high-tech jobs in the
in DFW region. economy by 2050. U.S. (208,000+ jobs).
Healthcare & Medical Life Sciences & BioTech Skills Training & Education
More than 1,000 firms
177,000 workers in
employing more than 204,000 workers
DFW region. Median salary
26,000 people in in DFW region.
of $81,000+.
DFW region.
4
The Evolution of Airports
PAST PRESENT FUTURE
SUSTAIN THE FACILITIES MODERNIZE THE FACILITIES TRANSFORM THE AIRPORT
Hub & Spoke/Origin Global Connectivity and
Point to Point
& Destination Route Diversification
Serving "the Passenger“ An unconstrained market
Enhance Customer experience; driven experience; "open" platform
non-aeronautical revenues setting
Free Flow/Less Stringent
Security: Intensive Security: Intensive but
Gates and Airfield Capacity more seamless
Movement of People and Positioning for ongoing
Preservation State Baggage Transfers transformations in travel and airport
business diversity
Reactive State
Fluid and Proactive State
5
Executive Summary
Background
• Several airports have major construction projects underway and have asked for American’s future
airport design
• Many airports and airlines are testing and implementing new technologies to enhance customer
experience
• A cross-departmental team works as focus groups and brainstorming session - all ae airport
representatives
• Collected and synthesized feedback from participants to assist in developing vision and direction
• Monitoring emerging technology trends to evaluate whether they align with our vision and reduce
customer pain points at the airport
Recommendations
• Having an open, flexible, and movable airport environment ensures we have the necessary
flexibility to implement new processes and technology in the future as those decisions are made
• Determine approach/funding to test innovative technologies to prove business case and impact to
customer experience
6
Guiding Principles for Airport Experience
Positive Airport Experience
Reduce Stress for Customers and Employees
Provide
Foster Trust Give Control Simplify
Transparency
Carefully Curated Environment
Lighting Décor Noise Cleanliness Layout
7
American is Monitoring Emerging Tech Trends
Self-Service Bag Drop Augmented Reality
AR overlays virtual information onto the actual
Self-service bag drop and self-tagging solutions have
landscape and can aid in wayfinding as well as provide
been developed to further empower the passenger
information that is displayed on GIDs and departure
boards today
Biometrics Indoor GPS
Biometric technology promises to replace I.D., Indoor mapping can show ETA to departure gate by
Boarding Pass, and Bag Claim Ticket walking for customers based on current location
Off-Site Bag Valet Advanced Bag Tracking
Off-site baggage pick-up (“Uber for bags”) could Improvements to bag tracking technology can provide
disrupt current processes customers more accurate information as to where their
bags are at all times and ETA for baggage claim
8
Summary of Airport Guidelines
Focus Areas 3-5 Years Plan Future considerations
• More customers using curbside bag drop due to • Bag drop pre-arrival to airport, less
Curbside
pre-paid bags online (just need to print tag) need for curbside
• Modular, movable infrastructure • Bag drop pre-arrival to airport
• Minimize physical boundaries between minimizes customers checking bags at
customers and agents ATO
ATO
• Estimated wait times for queues • Biometrics
• Roaming agents with mobile devices • No counters/kiosks, all mobile
• Digital wayfinding and digital queueing • Indoor GPS
• Modular, movable infrastructure
• Minimize physical boundaries between
• Automated boarding
customers and agents
• Multiple boarding doors/levels
• Estimated wait times for queues
Hold rooms • Hold room options like play rooms,
• Roaming agents with mobile devices
quiet rooms, etc.
• Digital stanchions and digital queueing
• Wireless charging stations (flexible and
movable)
• Bag valet, bag arrives at your
• Valet for MBOs
Bag Claim destination before you do
• More advanced bag tracking (TBD)
• Augmented reality for wayfinding
• High ceilings, natural light, clean lines, soothing
color schemes 9
General • TBD
• Warm and welcoming like a living room
Passenger Terminal
Conference
John Terrell
Vice President Commercial Development
Dallas Fort Worth International Airport
1
0
11 Meeting Name & Date (Optional)
Amazon
Current Amazon facilities – DFW Airport
1,000,000
SF
• Expanding e-commerce facilities and 1,008,000 SF
1,053,000 SF
Logistics Center II
operations in North Texas Logistics Center I
• Approximately 3.5 million sf on or
428,000 SF
adjacent to DFW Airport In ICP
• Fleet operations:
• “Prime Air” B767-3F freighters
• Contracted through ATSG and Atlas
• Four flights per day expanding to six
per day by end of year
60,000 SF & 3
plane parking
positions
12
Coppell Industrial
North Destination
District 635 and Royal Lane
Southgate Plaza Founder’s Plaza
International Commerce Park
Northwest
Logistics
NE
Air
Cargo
West Grapevine
Industrial
West
Air
Cargo
Beltline
Station
• 32 acre mixed-use
development Bear Creek Golf
Course
Walnut Hill
Industrial
Southgate Plaza
• PFIC owned 137-room Bear Creek Business Park
Hyatt Place
• Home to 154,000 sf DFW Passport Park Business
Park
Airport Headquarters building American Airlines Campus
• Planned 6,000 sf United
States Postal Service facility
14
Southgate Plaza
Code 3 ER and Urgent Care
First free-standing ER on Airport
property in the U.S.
Full-Service ER and Urgent Care Facility
• To be located in Southgate Plaza
• Free-standing 8,160 sf facility
• Available 24 x 7
• Groundbreaking November 6, 2017
• Opening anticipated Spring 2018
Southgate Plaza
Urgent Care Clinic and Pharmacy
• Located in Terminal D near Gate D27
• 1,700 sf facility
• Available 24 x 7
• Low-cost and non-emergency services
• Physical exams
• Vaccines
• Opened August, 2017
15
Southgate Plaza
Hospitality
137 Rooms
Opened January 2016
“Official Best Airport Hotel in the State of Texas”
June 6, 2017 – Quality Service Marketing
16
Hyatt House Hotel - Site Location
International Southgate Plaza
DFW Airport
Headquarters
Parkway
Hyatt Place DFW
Rental Car Dr.
17
Coppell Industrial
American Airlines North Destination
District 635 and Royal Lane
International Commerce Park
Campus Northwest
Logistics
Founder’s Plaza
• Approximately 268 acres NE
• AA Campus will house approximately 5,000 employees Air
Cargo
• Maintains AA’s Headquarters in Fort Worth West Grapevine
Industrial
West
Air
Cargo
Beltline
Station
Bear Creek Golf Walnut Hill
Course Industrial
Southgate Plaza
Bear Creek Business Park
Passport Park Business
Park
American Airlines Campus
18
Passport Business Park
Mixed-Use Development:
• Light Industrial
• Corporate/Medical Offices
• Hospitality Southgate
Plaza
• Retail
• Restaurants
• Walking Trails, Central Park and Open Spaces
Passport
Business Park
Passport East
Business Park
West
19
Passport Business Park
Drive Nation Sports Complex
Opened October 26, 2017
DFW Airport at Southgate Plaza
• $10.4M endeavor
• 16.2-acre development
• 93,000 sf campus
• 50-yard training turf
• 10,000 sf weight room
• 1,800 sf full-service kitchen
• Six basketball / 12 volleyball courts
• Two outdoor fields planned
• Sports performance training
• Player lounges
• Concessions
20
Passport Business Park
Drive Nation Sports Complex
Hydroworx- Underwater
Therapy & Training
Treadmills
ShotTracker - Wearable Tech
Automatically tracks shots
attempts, makes and misses
21
22 Meeting Name & Date (Optional)
Coppell Industrial
West/Northeast Air Cargo North Destination
District 635 and Royal Lane
dnata Cold Chain Facility International Commerce Park
Founder’s Plaza
•
Northwest
dnata handles over 2.8 million tons of cargo at 42 airports worldwide Logistics
NE
•
Air
37,000 sf including a dedicated perishables handling facility Cargo
West Grapevine
•
Industrial
Opened October 25, 2017 West
Air
Cargo
Beltline
Station
Bear Creek Golf Walnut Hill
Course Industrial
Southgate Plaza
Bear Creek Business Park
Passport Park Business
Park
American Airlines Campus
23
Uber Elevate – VTOLs (Vertical Take-Off and Landing)
Dallas will be one of the first U.S. cities to get flying cars!
Launch in 2020
• DFW launch partners: DFW Airport,
Uber Elevate, Bell Helicopter, FAA,
NASA, The Perot Group & Hillwood
• small, electric aircraft
• zero emissions, reduce pollution
• Noise comparable to road traffic DFW Airport to Frisco UberX 1 hour 10 minutes UberAIR 8 minutes
during takeoff and quiet enough to
operate through urban skies
• 150 m.p.h., reduce congestion
• Vertiports — mini-airports
• estimated cost $1.32 per mile
24
2.23.18
Thank You
2
6
