RESUME
Sayyed Javed Yakub
: [email protected]
Mobile - 9892530976
ADDRESS
Room No: 3/5, Stovewala Chawl, Behind fish Market, LBS Road, Nityanand Nagar Ghatkopar (W), Mumbai 400 086.
OBJECTIVE
To be part of a organization, which provides creative and challenging opportunities in a congenial environment giving
scope for individual initiative as well as promoting team effort.
EXPERIENCE
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Blue Star pvt. Ltd
Andheri Sakinaka
Joining date- 23-05-2018 To 22-03-2020
Handling service center, In Thane, Raigad Mumbai Area
Department-Refrigeration commercial & Water Purifier
Area Service Incharge
Servmobi technologies pvt. Ltd
Joining date- 01-07-2017 to 20-05-2018
CROMA store viste for all appliances AC, Refrigerator, Washing Machine, Microwave oven, Water dispenser, LED & small
appliances
Towkir Services
Mumbai
Oct 2016 to March 2017
Authorised service provider for Pepsi Co. managing Pepsi visicoller machines in western Mumbai
Handling calls for clients in western mumbai
Coordinating with backend team for product/parts dispatches
Managing calls and traking till closer
Providing on call technical assistance
Samsung total experience 17 year s
Team Leader Mumbai Region
Samsung India Electronics Pvt. Ltd
Sep 2015 to Oct 2016
Team Leader
Handling calls for clients in western mumbai
Coordinating with backend team for product/parts dispatches
Managing calls and traking till closer
Providing on call technical assistance
Worked on large scale of consumer product (Refrigerator, washing machines & dishwasher).
Providing on call technical assistance to junior engineers.
Attending escalation calls related to technical issues (Refregerator, washing machines etc.)
Good knowledge of maintaining Microwave oven
Assisting to Engineers in terms of solving critical problem & guiding over the phone.
Managing Escalation calls
.
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Samsung India Electronic Pvt. Ltd (Teamlease)
Oct 2011 till Sep 2015
Engineer {Product Specialist & Assistant Team Leader
Samsung India Electronic Pvt. Ltd (Teamlease)
Oct 2004 till Sep 2011
Sr, Service Technician
Working on Sumsung higher end products.
Worked on large scale of consumer product (Refrigerator & washing machines).
Good knowledge of maintaining Microwave oven,
Responsible for central suburb calls
Assisting to Engineers in terms of solving critical problem & guiding over the phone.
Managing Escalation calls
Handling Breakfix calls for clients in central suburb
Coordinating with backend team for product/parts dispatches
Managing calls and traking till closer.
City Service (Samsung authorize service center). Bandra, Mumbai
Sr, Service Technician
June 2003 To Oct 2004.
Worked on large scale of consumer product (Refrigerator & washing machines).
Good knowledge of maintaining Microwave oven, Air conditioning
Responsible for central suburb calls, assisting to junior Engineers in terms of solving critical problem & guiding over the
phone.
Ajit Electronics (Samsung authorize service center). Goregaon, Mumbai
Sr, Service Technician
June 1999 To May 2003.
Worked on large scale of consumer product (Refrigerator & washing machines).
Good knowledge of maintaining Microwave oven
Responsible for central suburb calls, assisting to junior Engineers in terms of solving critical problem & guiding over the
phone.
Whirlpool Service Centre (Arrow Services). Ghatkopar, Mumbai
Sr, Service Technician
June 1997 to Feb 1999.
Whirlpool India has widespread network of sales offices all over the country.
Authorized Service Centre for all whirlpool home appliances product.
Worked on large scale of consumer product (Refrigerator & washing machines).
Good knowledge of maintaining
Responsible for central suburb calls, assisting to junior Engineers in terms of solving critical problem & guiding over the
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phone.
Whirlpool Service Centre (Arch Services). Mahim, Mumbai
Service Technician
Feb 1996 To June 1997.
Worked on Refrigerators Break fix call & maintenance.
Blue Star Contractor Mahim, Mumbai
Package AC Operator
Jan 1994 To Feb 1995.
Company profile: Air conditioning Packaging Unit.
ACADEMIC QUAL IFICATION
Certificate Course In Computer Operations A+ Grade 2017
Institude of Management & Engineering Technology
Diploma In Electronic and telecommunication Eng 1st Class 2016
Yeshwant Rao Open University
TY Bcom - 2nd Class 2013
Delhi Board of secondary & higher secondary
HSC 1st Class 2002
Delhi Board of secondary & higher secondary
SSC 1st Class 2000
PERSONAL P ROFILE
Name Sayyed Javed Yakub.
Date of Birth 24th May 1979
Marital Status Married
Nationality Indian
Languages English & Hindi, Marathi,
Strengths Confident, Energetic, Consistent, Multitasking, Quick Learning and Good Observation
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