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SSBEA1-B11 2023 - Slide Deck - Week 1 - Communication

The document provides an overview of a business English lesson that covers communication skills. It discusses communicating clearly and appropriately based on audience, purpose and context through both verbal and non-verbal means. The lesson will look at applying correct grammar, syntax and language to various activities, including editing an email, group discussions and quizzes. Key points from theory on communication skills, barriers to listening, non-verbal communication and cultural dimensions are summarized. The activities and questions aim to improve writing skills, identify bad listening habits, define non-verbal cues and culture.

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74 views9 pages

SSBEA1-B11 2023 - Slide Deck - Week 1 - Communication

The document provides an overview of a business English lesson that covers communication skills. It discusses communicating clearly and appropriately based on audience, purpose and context through both verbal and non-verbal means. The lesson will look at applying correct grammar, syntax and language to various activities, including editing an email, group discussions and quizzes. Key points from theory on communication skills, barriers to listening, non-verbal communication and cultural dimensions are summarized. The activities and questions aim to improve writing skills, identify bad listening habits, define non-verbal cues and culture.

Uploaded by

akiduidriss
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Business English

SSBEA1-B11

Eduvos (Pty) Ltd (formerly Pearson Institute of Higher Education) is registered with the Department of Higher Education and Training as a private higher education institution under the
Higher Education Act, 101, of 1997. Registration Certificate number: 2001/HE07/008
Week 1: Lesson 2
An Introduction to Business Communication
- Chapter 1 - Guffey, M. E. and Loewy, D. 2016. Essentials of Business Communication. 10th ed. Boston, MA: Cengage Learning.
Today we will discuss how to communicate clearly, appropriately, and effectively for a
given context using verbal and non-verbal means.
* We will look at how to use oral/written language appropriately, taking
audience, purpose, and context into account.
* We will look at how to demonstrate good language skills, applying correct
use of grammar and syntax to communicate information clearly and effectively
within each format.
To do this, we will look at some basic theory and then apply these
concepts to various activities, including, editing an email, conducting
group discussions and completing some language quizzes.
What will be covered
in today’s lesson?
Summary of Theory

Case Study – Email


Week 1 editing

Lesson 2 Group Discussions

Language Quiz

Questions & Discussion


• Solid communication skills will improve your career
prospects and help you succeed in today’s challenging
digital-age workplace.
• You need to continually confront barriers to effective
listening and start building your listening skills.
• You need to understand the importance of nonverbal
communication and of improving your nonverbal
communication skills.
• There are five common dimensions of culture, and it’s
Summary important to understand how culture affects
communication and the use of social media and
of Theory communication technology.
• Mastering the strategies that help communicators
overcome negative cultural attitudes and prevent
miscommunication in today’s diverse networked
workplace is critical.
Case Study – Draft Mail
• Please read through the draft mail that has been
shared with you.
• This mail is riddled with mistakes – it is your task
to edit this mail before it reaches its recipient.
• You have 5 minutes to read through the mail and
make any changes you think are necessary – we
will then review these changes together as a
class.
• Look out for the following:
• Grammatical and language errors
• Incorrect use of words and phrases
• Inappropriate terminology
• Structural errors
Activity
Questions for Discussion
In small groups of 3- 4 students, please discuss the following questions.
Make notes and elect a speaker who will communicate your most important points to the class.

Question 1 Why are writing skills so important in today’s workplace?

Discuss and make a list of 5 bad habits and distractions that can act as
Question 2 barriers to effective listening.

Question 3 What is non-verbal communication? Make a list of at least 3 non-verbal cues.

What is culture? Make a list of at least 3 key dimensions that can be used to
Question 4 describe it.

Question 5 What is “bad listening” and how can you avoid it?
Quiz
• What does “drop the ball” mean? (1)

• True or false – Using slang in an email to a


colleague who is also a friend is acceptable. (1)

• What should you include in your voicemail in


order to maintain a professional image? (3)

• True or false – Stepping out of a meeting to


answer a personal phone call is unprofessional. (1)

• List 4 different communication technologies that


are particularly prominent in the South African
workplace. (4)
What Happens Next?
• Your next lesson will be online (please check your timetable).

• Please ensure that you can do the following BEFORE the class
time:
1. Access the class link on myLMS.
2. Have access to a device where you can attend the class
online (uninterrupted) – i.e your laptop, desktop, tablet, etc.
3. Ensure that this device is properly charged or plugged in
and is working correctly – i.e speaker, mic, and camera
are all working.

• Be as prepared as you are for a F2F session – READ and


complete all the tasks on myLMS BEFORE class.

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