Writing a coursework, especially one on a topic as multifaceted as business, can indeed be a

challenging endeavor. Crafting a compelling and well-researched piece requires not only a deep
understanding of the subject matter but also strong analytical and writing skills. Moreover, for a
topic like GCSE Customer Service, one needs to delve into various aspects including customer
satisfaction, service quality, strategies for improvement, and more.

Students often face several hurdles while working on their coursework. These can range from time
constraints due to a busy schedule to difficulty in finding credible sources and synthesizing complex
information into a coherent narrative. Additionally, the pressure to meet academic standards and
deadlines adds to the stress.

In such situations, seeking assistance from reputable academic services like ⇒ HelpWriting.net ⇔
can be immensely beneficial. Platforms like ⇒ HelpWriting.net ⇔ offer expert guidance and
support, enabling students to navigate through the intricacies of coursework writing with ease. Here's
why I recommend considering their services:

1. Expert Writers: ⇒ HelpWriting.net ⇔ employs experienced professionals with expertise

in various fields, ensuring that your coursework is handled by someone well-versed in the
subject matter.
2. Customized Assistance: They provide personalized support tailored to your specific
requirements. Whether you need help with research, writing, or editing, their services can be
customized to suit your needs.
3. Quality Assurance: With ⇒ HelpWriting.net ⇔, you can expect high-quality work that
adheres to academic standards. Their team of editors ensures that your coursework is error-
free and meets the necessary criteria for excellence.
4. Timely Delivery: Meeting deadlines is crucial in academic settings, and ⇒ HelpWriting.net
⇔ understands this. They prioritize timely delivery, ensuring that you have ample time to
review the coursework before submission.
5. Confidentiality: Your privacy and confidentiality are paramount. ⇒ HelpWriting.net ⇔
maintains strict confidentiality protocols, ensuring that your personal information and
academic integrity are protected.

By availing yourself of the services offered by ⇒ HelpWriting.net ⇔, you can alleviate the
challenges associated with writing a coursework on a topic as demanding as GCSE Customer
Service. Their expertise and support can help you produce a stellar piece of work while freeing up
your time to focus on other academic and personal commitments.
Which will I use- I will use part time staff, as they will be very flexible, also as I will be working in
the shop I will only need staff for some of the time. They would use few steps in the distribution
channel as shown in the first diagram. Other examples of customer records that are kept are. This is
why this structure has been named the “Tall” structure. Errol can also gain feedback on the
questionnaire itself by asking a simple question at the end, enabling the consumer to write a sentence
of constructive criticism about it. I will group the people on there response to some questionnaire in
social grades. Many publishers also offer the option to have advertisements appear with a white
background to make them stand out more. We do this as we believe this helps us stand out from
other companies who do not take the time to offer their customers this information. Primary research
delivers more specific results than secondary research, which is an especially important consideration
when you’re launching a new product or service. Many children may get their parents to buy
something just because it has a free toy inside. On the other hand, people may need a supplementary
choice or an opportunity to express an individual opinion. The trade description act, which means
you can must describe as truthfully to the best of you knowledge. The reason I am going to use a
questionnaire is because I believe it will help gather the right information that is needed. Errol must
use his own savings, or loan off banks or perhaps his family. Based on my research results it is
evident that most of the public enjoy a colour advert, followed by one with pictures. For example, in
an Auto Trader magazine, on a page where more cars in the Harrow area are prominent, this would
be an ideal place for Errol to advertise his service. This method is good because it appeals to
teenagers who don’t even want to go out to the shops and purchase their magazines. Cosmogirl
currently does this type of method anyway because posters are cost effective and quick to produce
however I do not think this should be the only form of promotion used to raise awareness about the
new offer. This resource hasn't been reviewed yet To ensure quality for our reviews, only customers
who have purchased this resource can review it Report this resource to let us know if it violates our
terms and conditions. A useful way to do this is to make customer happy calls. The business needs to
conduct market research using a variety of techniques to be able to obtain this data and produce the
products and services according to the customer’s wants. Teacher Answer Sheet - Quickly confirm to
teams they have solved the puzzle correctly. I will do this by going into a newsagent, and noting
down the prices of each teen magazine. A problem with business cards would be that it’s hard for
Errol to target new customers; he must decide where and when it would be appropriate to hand them
out; e.g. posting them in letterboxes around the neighbourhood, or at shopping centre car parks, etc.
As magazines are normally aimed at specific groups, the adverts also do the same. I will also use
closed questions to narrow down certain factors and also make the questionnaire time efficient so
that the customers do not get bored while filling in the questionnaire. Also students shop very quick
compared to adults who take there time and look at every product in store, so they lay out of the
products such as crisps, chocolates and soft drinks must be easy to access and find, Also not all
students don't know where every product in store is, so there must be enough sales staff to help
them. There should be a special staff member that can help sample clothes to people who are in a
wheelchair. This is therefore an advantage because there is less of a chance of the message being lost
or misinterpreted. This could then mean that if a vacancy was to arise within the business and both
the male and the female wanted to experience an interview and both the male and female were to
have achieved the same qualifications then the employer would not be aloud to pick the male purely
because he is a male and not the female because she is a female.
There should be a special staff member that can help sample clothes to people who are in a
wheelchair. An additional benefit is that it is good short term tactical tool. Local Magazines are also
used to advertise in, such as the monthly borough magazine. One of the reasons I may not have got
this information from the company may be that my letter was not specific enough. The company also
choose items for advertising using a wide rage of media, including radio, television, posters, cinema
or newspapers and many more. The services that are provided by the wholesaler to the small shop
are: They break up the bulk so they make it easier for the small shop to buy goods. Also the
information that is collected is of a neutral view point. Errol must consider many factors which
would affect his success - he must incorporate his ideas into plans which would help him in the long
term or for a short term. It holds a large amount of information about the company, such as current
special offers, the goods and services that Errol provides, and the location of his business. This
applies to every one aspect of the service, from accurate information to reliable goods and service.
Escape Room Interactive Tracker PowerPoint - Keeps the competitive nature on display. The only
effect that there is that the leaflets that are delivered are just thrown away damaging the
environment. My social costs- The social costs as a result of where I place my business are: May be
increase in traffic Increase in litter My result in local competition closing down The social benefits
that come from me placing my business rea: People shop locally Creates one or two extra jobs Helps
the local economy Evaluation The place that I have chosen has more advantages then disadvantages.
Our customer service team will review your report and will be in touch. ?1.00 (no rating) 0 reviews
BUY NOW Save for later ?1.00 (no rating) 0 reviews BUY NOW Save for later Last updated 22
August 2023 Share this Share through email Share through twitter Share through linkedin Share
through facebook Share through pinterest iXL Tutors educational resources 4.08 103 reviews Not the
right resource. Needing regular information all the time will lead difficulties. This resource hasn't
been reviewed yet To ensure quality for our reviews, only customers who have purchased this
resource can review it Report this resource to let us know if it violates our terms and conditions. This
can mean that some problems may not easily be solved due to lack of power. These types of business
normally survive longer, as they are able to adapt to what the customer wants. A very strong brand is
Coke a Cola brand, as the colours, shape of cans, and lettering tell the buyer what the product is. If
the product is cheap and large amounts are sold, it is easier to sell the product to a whole sales in
thousands, and they then sell it on. Errol can also gain feedback on the questionnaire itself by asking
a simple question at the end, enabling the consumer to write a sentence of constructive criticism
about it. The wholesaler being able to deliver will save me time and money, as will not have to invest
in special equipment. Income These are created depending on a person's income. This resource hasn't
been reviewed yet To ensure quality for our reviews, only customers who have purchased this
resource can review it Report this resource to let us know if it violates our terms and conditions.
Some exam tips on how to add context to their answers. Another disadvantage to leaflets would be
that leaflets can be given out in the streets, which means it’s impossible to target a specific segment
of the population. My Benefits- To see what benefits a customer would want from my product I will
carry out a survey to see what benefits are important to a person. And Ireland, where they’re key
support functions is based. These are listened to by teenagers therefore they are the best ones to
advertise on, simply because many more teenage girls will hear it. Fixed or variable? The interest that
is charged to the loan may be fixed or a variable interest rate.
What do they do? They help to protect areas to are of beautiful nature from being destroyed.
Customer’s satisfaction is very important to a business because satisfied customers are most likely to
be loyal and to make repeated orders and to use a wide range of services offered by a business. Each
lesson covers all the specification points for that particular sub topic. This method of promotion is
mainly used to promoted food items, perfumes, drinks, and shampoo's. Many celebrities and
popstars endorse Cosmogirl by appearing on the front covers of the monthly magazine. Obviously if
a reader has coupons for Tammy they will have to go to Tammy to use them, therefore Tammy
benefits as it gains more customers. A person who plays football will insure them self agist a injury
that could stop them from playing football. The way that I did my action plan I think is quite good,
as I have organised it in a logically fashion. There were no signs of safety to alert the customer. Also
if I ma going to try and have a price that is lower or the same as my competition then I will have to
do research in to other prices. Without this department customers would have no idea about any deals
going on in store. Examples of these laws are health and safety and sales of goods act, etc. It is
supported by Codes of Practice produced by the Equal Opportunities Commission. This is where
applicants are short listed, and then asked for a interview. He would need to be able to construct a
set number of questions that would be vital to his research. Other examples of customer records that
are kept are. But the staff toilets are only checked twice a day; this is because the External customers
are the ones that bring money into the organisation, by using the facilities and buying products within
Hollywood Bowl. If the product costs a lot and few are sold then the manufacture will sell direct to
the consumer. Fleet management experience preferred with a high level of computer literacy. There
are three types of price: Y Low price- To attract lots of customers, you will have a price lower then
your competition. However I was also sent a media pack which I did not feel had anything to do
with my coursework. In conclusion, questionnaires prove to be an ideal way to conduct vital research
for the start-up of Errol Anderson Motors. He was confident that he had enough skill and experience
to build a company just as successful as Mr Turner’s, and perhaps surpass it. If an employee is
satisfied with the job then he or she is more likely to stay with the business which will give the
business valuable and experienced members of staff. This meant that I had to be very critical and try
and select the most relevant data that would help in my coursework. These resources work well with
other popular Business Resources such as: What is Enterprise. Which will I use- I will use part time
staff, as they will be very flexible, also as I will be working in the shop I will only need staff for
some of the time. The reason that I took out those insurance's and not others is that those are the
ones that apply the most to my business. If customers may feel the need to complain about something
or suggest improvements then they will find this an easy way to contact ASDA through e-mail and
they will then receive a reply within the next 24 hours. This resource hasn't been reviewed yet To
ensure quality for our reviews, only customers who have purchased this resource can review it Report
this resource to let us know if it violates our terms and conditions.
What is the role of the wholesaler The wholesaler is very useful to the local shop keeper and the large
manufacture. Obtaining customers means the business must embark on market research; which I am
here to aid Errol with. Cosmogirl currently does this type of method anyway because posters are cost
effective and quick to produce however I do not think this should be the only form of promotion
used to raise awareness about the new offer. Please subscribe to mrzeesresources.com and have a
browse for the highest quality lessons and resources. This might be because they like the product or
service. There is many weaknesses to this structure but the main one is based on the communication
skills within a business like ASDA that belongs to the “Tall” structure. Also mother with two
children can use the trolleys Tesco’s provide, where two children can seat in front of the trolley. The
provisions of the Equal Treatment Directive are also concerned to ensure that there shall be no
discrimination on grounds of sex, marital or family status. There are some way how to monitor
customer service effectively. See other similar resources ?5.00 (no rating) 0 reviews BUY NOW
Save for later Not quite what you were looking for. They should also be kept confidential and stored
in a place were fellow members of staff or any other person can retrieve any information off them,
such as bookings. This means selling a wood glue to a person who wants to glue plastic The selling if
products that do not do what they are clamed to be able top do 987 Consumer protect act- This stops
people from using misleading pricing claims, e.g. saying a product is at a reduced price when it is at
the same. To do this it will require to spend time, into researching the local prices. Gender Certain
products are only brought by males, and some is only brought by females, so the advertising targets
that group. The planning restrictions in the local area are not very strict so this will help if I want to
make changes to my business. Recording to Tesco on average Sainsbury’s is 4% more expensive then
Tesco and Safeway are 10% more expensive then Tesco. Second satisfied customers normally tell
their experiences to their friends. If the complaint is about a Manager the head office will be
involved. I believe this would help me to cut out any risks as I would be researching my competitors
and finding ways to create a marketing strategy that would be effective. The main parking
restrictions are that there is no parking on certain points between 8 PM and 6 PM Monday - Friday.
The below table is a balance sheet account. (Figures in red are estimates) The costs that are red are
costs that are a very accurate prediction. They are helpful because they provide information and
guidance for external customers and for staffs who know exactly what type of serviced they are
supposed to provide. And they have found another way to transport the supplies needed for ASDA
through rails. This is therefore an advantage because there is less of a chance of the message being
lost or misinterpreted. A plane would not be needed to transport magazines from the factory to the
retailer and would be an unwanted expense. This active revision technique ensures that the
worksheet will be very useful for students, and will act as a vital revision tool. My market- My
market is going to electrical goods sold to domestic customers. I believe direct mail would be
inappropriate as it is not targeted at anybody in particular and therefore a waste of paper and money.
This shows that ASDA has successfully communicated to their viewers by using a variety of media.
Tesco can categorise its customers by Age, Gender, Income, Class, Religion and Education.
Principles of customer service and methods used to monitor them in two orga. These involve
celebrities stating that they use the product. OAP's need a lot of special facilities as they are old and
cannot manage to do their shopping like younger customer can. If you want to attract a lot of
customers then a low price is better, but if know that your product is better then you may charge
higher price. My pricing strategy will depend on my area, so I will have to carry out a survey to see
what pricing structure suites that area. Ultimately, he must pay wages for this worker, and therefore
adds to his costs. Depicting all his findings in charts (e.g. pie charts) makes things much easier much
easier to understand at the first glance. An example is a garage, a repair may cost ?100, but when
they add on there mark of 40% it comes to ?140 Hour based pricing- This is where the work that is
done is charged for by the hour. Happy staff- because satisfied customers is likely to be happier and
easier to deal with than those who are dissatisfied and have reason to complain. This means that their
chances of succeeding are higher because they are not making mistakes in simple but important
factors such as pricing. I believe direct mail would be inappropriate as it is not targeted at anybody in
particular and therefore a waste of paper and money. Below is a list of each media I surmise is ideal
for Errol. The area that the product is sold in and the progress it is making can influence the type of
media used to advertise the product, whether it be broadcast media such as television or printed
media such as local papers. Since there is a set coverage area for the Yellow Pages, Errol can send in
details of his company and he would be able to advertise to a degree. Tesco offers many types of
training to their employees so they will help Tesco to meat their aims and objectives. Instead I will let
the credit be taken of by a third party, but hopefully the opportunity of credit would bring in extra
sales. In the long term, a successful promotion campaign develops a positive brand attitude and
establishes brand awareness. Too many questions would put off consumers and result in poorly
conducted research. This would be: opening times, services available, and special offers. The
organization of business Ethics provides guidance to organisations about planning ethical codes. I
feel that even though I have included information, I could include more without making the leaflet
too cluttered; but nevertheless the leaflet seems of adequate quality, ideal for captivating the target
segment (who will be discussed in detail in the next point). Also in the area there is no competition
that would effect my and there is easy access to the area. Secondly to make goods and services more
affordable for everyone. However the company have been particular in the stations they advertise on.
This is a very important question as it shows the company what they could do to improve the
magazine and increase the number of sales. A company can make more then in product this is called
the product mix. I should have indicated exactly what information I wanted, as then I would have
been more likely to receive more useful data for my coursework. From this information I will be able
to offer my own suggestions as to how they should price and promote the magazine. External
sources This is when the information is gathered outside the business. The advantage of field research
is that the consumer’s opinion is more dominant.
This method has a lot of risk involved as there is no guarantee that a person will want my product.
Also they seem to be the most popular methods preferred by consumers. This may also help the way
the products may be sold to each customer. For example, if a customer is in a wheelchair, there are
special ramps and guardrails to roll the ball down, but these are also used by small children who are
too little to lift the ball. Colours, writing, formatting, and images must be chose with utmost care, as
it must immediately attract those potential customers. For this reason, they should either be kept in
file folders in a file cabinet, or kept in boxes that have approximately the dimensions of a hardcover
book and placed vertically on a shelf. This is a very good advantage for Tesco, for an example if an
employee from the customer service department call in sick Tesco can take out a employee from the
tills and put him to work at the customer service deck. After sales support can make person by from a
specific shop just for the extra warranty. Many publishers also offer the option to have
advertisements appear with a white background to make them stand out more. Product liability Gives
cover against any defects in any products that are on the shop premises from causing injury to
anyone. Tesco keep their customers happy by: Providing an appropriate range of products and
services, Dealing quickly with problems and complaints, Having good and clear communication
systems, Treating Customers with integrity and courtesy, If Tesco continue to operate in this manner
it will more likely to benefit from: Additional business-because satisfied customers are likely to
recommend friends and relatives. There are different primary research methods these are: Y
Questionnaires Y Interviews Y Observations Y Experiments Each method of primary research has
advantages, and disadvantages these are: Questionnaires These are the most common method of
primary research as it is the easiest. Customers will have a great greeting when they are visiting the
museum and they will provide information on the exhibits. As I chose a sample size of 30 teenage
girls I found that even though my results showed obvious answers, my sample size was too small to
show accurate results. Monitoring and evaluating helps you see longer-term trends and find better
solution of how to improve process. Business cards provide the potential customer with crucial
information such as the contact details, and the address of the garage. Nevertheless, despite the
professional information included on the card, Errol must make sure the actual card is high-quality,
printed out on a quality printer. Is image Important? The image of the product is the way that the
public see you product. A business must find out how many people there are whom will buy its
product. The leaflets that I will produce will cost ?25 for a 1000 delivery, and printing costs vary.
Competitions This is where the product that is brought will being running the competition To enter
the competition you need to get a form by buying the product, the prizes that can be won normally
cost a lot. My Image- The image of my product will be taken care of by the manufacture, but I will
make sure that my store is a sort of brand. The communication flow in a “Tall” structure is from top
to bottom using telephones, letters and memos. Tables would present the data neatly, whereas using a
chart or graph would be easily and quickly understood when looked at. In the UK there are also
laws that protect the consumer, this is because it is easy for the customer to be mislead. Human
Resources are a department in the business that takes care of the people who depart from the
business and are employed into the business. Tesco try to keep improving their customer service and
want their customer to recognize this. Excellent customer’s service brings benefits for the business
and the cycle of good customer’s service means happy staff means Higher-quality service means
more profits and more variety of goods means happy customers. For example: you if are not close
with your fellow work colleagues and there is a customer service problem, you would more than
likely have to deal with this on your own, and in some. This is a very important question as it shows
the company what they could do to improve the magazine and increase the number of sales.
A other way is where there is a discount in the whole shop and no coupons are needed. Professional
indemnity Protects people in professions from being sued if they give bad advice. As
aforementioned, Mr Turner was willing to sell his tools to Errol at a reasonable price. Also more
profit may be made due to bigger premises and new sections of the business may be used to open as
another mini business within a bigger business, like for example ASDA and GEORGE. This then will
create the image of the structure becoming “Tall” and “Thin” like in the picture below. Without this
department customers would have no idea about any deals going on in store. This will also include
holding personal interviews, handing. It is also more difficult if lots of things are happening at the
same time and you are trying to do three things at once. Errol could use the low costs of this method
of promotion to his advantage. This also gives the employee the chance to a contract of employment.
Advertising in a local cinema would be a very good method, but I because it only goes to a limited
number of people I think it is not that good. Thank you ?18.80 Reviews Select overall rating (no
rating) Your rating is required to reflect your happiness. Tesco is public limited company (Plc) -
Means that any one can be shareholder. Gifts These are normally used to get kids to buy a product.
My business strategy- I will have a product oriented market as I will be selling new technology that
is constantly changing. This is due to the high rate of obesity in the country however I believe that
advertising a magazine is not as manipulative or dangerous to a child’s health so I think the
television promotion of Cosmogirl has been accurate and effective. Another disadvantage would be
that managers or supervisors may not find it easy to cope with new junior managers as they would be
in experienced. Errol must use a mixture of closed and open questions. Valuable time needs to be
spent deciding on an effective advertisement which might involve getting a celebrity to endorse the
magazine, increasing the costs. Coupons could be used, these can be in leaflets, or come in a
previous product that you buy. Yes 70 No 30 Are the benefits available more important then Price. To
get my promotional price I would add on a certain amount to the price, around 15%. A mystery
customer will act like a normal customer so that he can be able to ask the staff members out and
make notes about their behaviour and he will also be able to take some feedbacks from normal
customers. They showed that most girls purchased their magazines from the supermarket. People talk
the products consistency this not only means the quality, but its design, and adverting campaign. A
other minor problem was that I has to estimate some of advertising cots, as I did not get a rate card
when I sent off to the company. This is because the primary research will be accurate, and more
relevant, as it is being carried out for a specific purpose. My method of adverting and cost- I wll
advertise on the local transport system ?98 per month, for a small advert on the back of a bus. My
social costs- The social costs as a result of where I place my business are: May be increase in traffic
Increase in litter My result in local competition closing down The social benefits that come from me
placing my business rea: People shop locally Creates one or two extra jobs Helps the local economy
Evaluation The place that I have chosen has more advantages then disadvantages. Escape Room
Team sheet - Record codes, answers clues as they progress through the 7 rooms.