Hyder Khan

281-393-4557 | [email protected]

SUMMARY
Over 11+ years of experience in troubleshooting, implementation, and configuration of office 365,
MS exchange Online, Skype for business, Microsoft Teams, Active directory, and SharePoint.
Proficient in handling PowerShell scripting and process automation expert in implementing high
availability solutions for exchange, experienced with office 365 migrations and hybrid solutions,
managing, and administering issues related to end users on Azure Active Directory, and working on
Active Directory single sign-on and sync service.

SKILLS
 Office 365 Administrator  MS Teams
 M365  One-Drive
 Troubleshooting  Yammer
 Migration  Outlook
 Configuration  Active Directory
 Windows Server 2012/2016  Azure Connect
 Exchange online  Azure Active Directory
 SharePoint  PowerShell Scripting

EXPERIENCE
M365 Engineer December 2018-Present
Academy, Katy, TX
 Experience with the Microsoft O365 suite & collaboration services Outlook, SharePoint, One-
Drive, Teams/Skype, Outlook etc.
 Worked with OCM. Provided support and maintenance of Microsoft Office Outlook web access
and Microsoft Office Outlook Email, Calendaring and Scheduling.
 Deployed and configured AAD Connect to synchronize user accounts between on-premises and
cloud environments
 Experienced in migrating emails from one platform to another, including Microsoft Exchange,
Office 365, and Google G Suite
 Demonstrated experience creating custom WordPress themes and plugins
 Design, develop, and implement custom SharePoint solutions for a variety of business needs
 Working as a SharePoint SME
 Proficient in using email migration tools such as IMAP, PST, and MBOX
 Skilled in troubleshooting email migration issues and resolving them quickly
 Proficient in troubleshooting and resolving WordPress issues, such as plugin conflicts and
theme issues
 Ability to create responsive web designs across multiple platforms and devices
 Developed an application that allowed users to view and edit their contact information stored
in Azure Active Directory, Using Graph API I retrieved the data and added an edit feature that
allowed the user to modify their own contact information which was then updated in Azure AD
 Developed and implemented governance, risk, and compliance (GRC) strategies to ensure
compliance with regulatory requirements
 Ability to work independently or as part of a team to complete email migration projects
 xperience working with content management systems (CMS) such as WordPress and Drupa
 Manage and maintain the SharePoint farm, including configuring and troubleshooting issues
 Experience with Office 365 Identity management and Cloud Domain management services
 Monitored Tickets, reviewed support professionals, open cases, and provide technical guidance
 Assisted in completing configuration, script changes and non-coding solution changes when
requested by end users and approved by management Managed process documentation, risk
assessments, and internal control monitoring for GRC initiatives
 Developed and implemented AAD policies to ensure secure access to applications and services
 Exchange Online (mailbox management, mail flow, rules, migration, policies, archiving)
 Worked on SharePoint Online and One-Drive for Business (synchronization management,
permissions, policies)
 Proficient in configuring email accounts and setting up mailboxes
 Experienced in optimizing WordPress websites for speed and performance
 Created and maintained SharePoint workflows and forms using Power Automate
 Experienced in using Azure Active Directory to setup and manage Single Sign On (SSO) in
applications.
 Experience with Graph API best practices such as pagination, rate limiting, and handling errors
 Collaborated with stakeholders to ensure GRC initiatives met compliance requirements
 Managed and maintained Azure Active Directory (AAD) for user authentication and
authorization
 Proven success creating and managing custom WordPress websites
 Configured and maintained Active Directory Federation Services (AD FS) for centralized
authentication and single sign-on access to applications
 Monitored system configurations for GRC compliance
 Experience with SharePoint Online including site creation, permissions, document
management, etc.
 Experienced in using Power Automate to manage business process automation
 Ability to provide technical support and training to clients on how to use WordPress
 Designed and implemented policies and procedures for GRC operations
 Designed, implemented and managed a hybrid authentication system leveraging Microsoft
Azure Active Directory Premium and multi-factor authentication (MFA) for secure access to
critical network resources.
 Experienced in utilizing Power Automate to design, develop, and deploy workflows
 Implemented ADFS to provide secure access to web-based applications and services
 Managing and troubleshooting enterprise Active Directory and synchronization to Office 365
 Identified defensive steps to take, including necessary firewalls, security software and data
encryption.
 Proficient in leveraging Power Automate to build automated workflows for business operations
 Developed and maintained ADFS rules to manage access to applications and services
 Migrated Active Directory using Quest Migration Tool and performed cross forest migration.
 Managed and administer issues related to end users on Azure Active Directory
 Managed group-based licensing in Azure Active Directory.
 Office 365/Microsoft 365 deployment and security experience
 Provided training internally on Office 365 administration concepts and participated in design
discussions regarding future state initiatives involving Office 365
 Performed tenant-to-tenant Teams, SharePoint, and OneDrive migrations
 Troubleshoot issues reported during and post migration of the mailboxes for all Office365
services
 Proven ability to troubleshoot and maintain existing Graph API integrations
 Configured ADFS to authenticate requests from partner companies
 Managed Office 365 tenant with over 60,000 mailboxes and implemented security best
practices for the environment
 Monitored and troubleshot ADFS performance
 Troubleshoot mail flow issues. Monitor and support daily interfaces between internal and
external IT systems. Escalate and communicate issues as needed
 Supported operations of Exchange Office 365 Security and Compliance design using policies for
Email, DLP, Archiving and Access.

Office 365 Administrator March 2015 – November 2018

JBS USA, Greeley, CO
 Worked on tickets escalated for technical issues within Zoom and Slack.
 Worked on Azure AD Compliance Management using O365 DLP, Security policies to ensure
broad security goals.
 Proficiency in configuring and using Azure Active Directory Connect for integration of on-
premise and cloud-based applications.
 Troubleshot Outlook Email related issues, Connectivity Issues, Auto Discover Errors, Certificate
Issues and Active Sync Configuration.
 Knowledge of Azure AD identity protection, Privileged Identity Management and Multi-Factor
Authentication.
 Demonstrated knowledge of building business process flows using Power Automate
 Provided post migration assistance to users for a seamless changeover
 Handled escalation requests initiated by Team managers/ Support Engineer/ customers as per
the current policy for escalating cases as well as ensure that proper expectations are set
 Successfully managed the Exchanging Multi-Tenant architecture
 Improved data security by implementing OAuth2 authentication and authorization for Graph
API calls
 Skilled in using Power Automate connectors to integrate data from multiple applications
 Managed Exchange Online Mailboxes with or without PowerShell, configured personal mailbox
settings, set up Auto discover, Mailbox Quotas, Inbox Rules.
 Worked with the Microsoft Partners on various technologies - Office 365, SharePoint Online,
One-Drive, Delve, Exchange, Power Automate, Power Apps, and PowerShell etc.
 Managed Android and IOS device through In-tune MAM policy
 Experience working with In-tune for MAM capabilities
 Execute key projects to advance messaging capabilities and services such as Exchange Online,
Microsoft Teams, In-tune
 Collaborating with Operations team to schedule, manage and conduct training sessions for new
hiring
 Worked with the team to create a custom integration of Office 365 calendar and SharePoint
using Graph API
 Extensive experience in troubleshooting and resolving authentication and authorization issues
related to Azure Active Directory.
 Communicate with clients on their upcoming requirements and collaborate in planning of
resource allocation and management
 Performed all tasks necessary to fulfill service level agreements regarding Exchange-based
Hybrid Mode messaging and collaboration availability and security, including those involving
user accounts, shared folders/calendars, mailing lists, and Outlook Web Access
 Provided technical support for Microsoft Online Services - Exchange Online: Remote Move
request
 eveloped a sample project which illustrated how to access user's mail and calendar events using
Graph API, this project was used for training purposes
 Experienced in setting up, configuring and administering Azure Active Directory for user
authentication and authorization.
 Provided System Administration for Exchange, SharePoint, One-Drive, Yammer
 Deployed Azure Active Directory (Formerly DirSync) to setup directory synchronization
between Office 365 and helped in resolving any issues with Synchronization.
 Managed Office 365 administrative tasks, O365 Security and Compliance related technologies
 Proficiency in migration of mailboxes from various platforms viz. Notes, Exchange on-premises,
G-Suite to Office 365

System Administrator August 2011 – February 2015

Marathon, Fort Worth, TX

 Responsible for maintaining over in test environment and production on the Windows Server
and Operating Systems
 Configured Group Policy Settings in Windows server 2012 platform
 Installed Windows Server operating systems (Windows Server 2003).
 Created the user accounts and profiles, assigned permissions using Active Directory,
information of all user accounts.
 Provided Remote support and administration for internal and using tools like Microsoft remote
desktop connection.
 Developed and implemented security policies for AD FS to ensure secure access to applications
 Administrator Accounts, Server Ethernet Connections, Low Server Disk Space, Servers from
backups
 Responsible for updating all Windows servers using results from the scans
 Patched servers with the latest updates and scanned them to provide up to date and secure
Operating Systems
 Configured and decommission new and old servers based on the user requirements listed in
Change Request
 Provided Remote support and administration on the network for internal and Microsoft remote
desktop connection
 Resolved issues with Shared Mailbox, conference rooms, distribution list, Calendar, and Active
sync