JOB

ANALYSIS
Introduction
This assignment is aimed to conduct a careful job analysis and review of the position
“HR Executive and Product Trainer” at Mindbridge in order to fully understand
the steps involved in creating a job description.
This pivotal position not only highlights the essential functions of managing personnel
but also carries the responsibility of talent nurturing and effective knowledge
dissemination. Throughout this assignment, my aim is to scrutinise these roles,
analysing their core responsibilities & duties, required skills, and their significant
impact within Mindbridge's organisational structure. Furthermore, employing the
frequency-criticality formula, I endeavour to elucidate the functions of these roles and
provide potential recommendations aimed at enhancing organisational objectives
achievement and fostering a dynamic work culture.

About the Role:

Mindbridge seeks a dynamic individual to join their team as an HR Executive and
Product Trainer, tasked with managing human resources and contributing to product
training and development. This role involves overseeing recruitment, training, and
]\

management of employees, ensuring compliance with labor laws, and implementing

programs to enhance employee performance and satisfaction. Additionally,
responsibilities include updating HR policies and records for efficiency. This opportunity
allows passionate individuals to make a significant impact on both the organization's
workforce and product success

Roles and Responsibilities:

Human Resources Executive:

● Oversee recruitment and selection processes, encompassing sourcing,

interviewing, and onboarding new employees.
● Develop and implement HR policies and procedures to ensure compliance with
all employment laws and regulations.
● Manage employee relations, effectively resolving complaints and grievances to
maintain a positive work environment.
● Conduct performance evaluations and provide constructive feedback to facilitate
employee professional growth.
● Maintain accurate and up-to-date HR records, including meticulous management
of employee files and databases.
● Collaborate closely with other departments to align HR initiatives with
organizational objectives.
● Actively participate in meetings and collaborate with cross-functional teams to
address organizational challenges and capitalize on opportunities.

Product Trainer:

● Collaborate with product managers to assess training needs and design

comprehensive programs for product teams.
● Deliver engaging product training sessions to enhance employees'
comprehension of our products and services.
● Develop diverse training materials, including, presentations, and online resources,
to support training initiatives effectively.

1
]\

● Evaluate the effectiveness of training programs regularly and provide

recommendations for enhancements.

Mindbridge is Pakistan's most cost-effective English language-based outsourcing company

and specialize in the management of customer care services and back office processes for
global leaders in the domains of technical support, banking, telecom, transportation, and
retail. This all is achieved through world-class human resources, strong management focus,
dedicated business units, and a comprehensive financial platform, ensuring client
satisfaction.
Mindbridge Human Resource Management Core value
“MAXIMUM EFFICIENCY”
Pound for Pound, no one in the world can beat us at what we do. We have the team, the
experience and the infrastructure that offers an unbeatable combination. This is our
promise; this is our challenge.”

The primary responsibility for being a HR executive is to

Oversee recruitment and selection processes, encompassing sourcing, interviewing,

and onboarding new employees. It is done through various channels such as LinkedIN,
Indeed, Online Mindbridge website Form submissions, existing employees references
and Internal Inductions/Rotations.
Develop and implement HR policies and procedures to ensure compliance with all
employment laws and regulations.HR executive is responsible to monitor and enforce
these policies, ensuring that the organisation's policies align with legal requirements.
Manage employee relations, effectively resolving complaints and grievances. It is
essential for maintaining a positive work environment and fosters open communication
between employees and management.

Conducting performance evaluations and providing feedback to employees is another

key duty. The HR executive works with managers to set performance goals, assess
employee performance, and identify areas for improvement or development.

Maintaining accurate and up-to-date HR records is vital for compliance and decision-
making. This includes managing employee files, updating databases, and ensuring
confidentiality of sensitive information.

Collaboration with other departments is essential to align HR initiatives with

organizational goals. The HR executive participates in meetings and collaborates with
cross-functional teams to address organizational challenges and opportunities.

2
]\

Product Trainer:

● Training Needs Assessment: Collaborating with product managers to assess

training needs is the first step in the product trainer's duties. They identify
knowledge gaps and skill deficiencies within product teams and develop training
programs to address these needs.
● Training Delivery: Delivering engaging and informative training sessions is the
primary responsibility of the product trainer. These sessions may cover various
aspects of the organization's products and services, including features, benefits,
and usage.
● Material Development: Creating training materials such as manuals,
presentations, and online resources is essential for effective training delivery.
The product trainer develops these materials to support training initiatives and
ensure that participants have access to relevant information.
● Evaluation and Feedback: Evaluating the effectiveness of training programs is
crucial for continuous improvement. The product trainer collects feedback from
participants, assesses learning outcomes, and makes recommendations for
enhancements based on this feedback.
● Industry Knowledge: Staying updated on industry trends and best practices
related to product training and development is essential for the product trainer.
They continuously research and learn about new technologies, methodologies,
and tools to enhance training effectiveness.
● Collaboration: Collaboration with product managers, subject matter experts, and
other stakeholders is essential for successful product training. The product
trainer works closely with these individuals to ensure that training programs are
aligned with organizational goals and objectives.