S No Resarch Paper Name

IMPACT OF EMPLOYEES RETENTION PRACTICES ON ORGANIZATIONAL

1 COMMITMENT: AN ANALYSIS OF STAR CATEGORY HOTELS OF
CHANDIGARH (UT)

Emerging challenges for branded budget hotels in India Thematic analysis of managers’
perceptions and customer expectations

3 A STUDY TO REDUCE EMPLOYEE ATTRITION IN IT INDUSTRIES

4 Employee retention strategies in budget hotels: A study of Chandigarh region

AN ANALYTICAL STUDY OF HIGH RATE OF EMPLOYEE ATTRITION IN HOSPITALITY INDUSTRY
5 WITH SPECIAL REFERENCE TO BUDGET HOTELS IN MUMBAI REGION
6
7 Problems & Challenges of Manpower in Budget Hotels in Chandigarh
8
9
10
 AUTHORS

Munish Ghildiyal, Kushal Koundal, Ph.D. & Neeraj Aggarwal, Ph.D

Meghna Rishi and Gaurav Joshi

Dr. V. Antony Joe Raja,R. Anbu Ranjith Kumar

Malik, S., Bhakar, S., & Singh, S.

Mercylyne Lyngdoh*, Kunzes Angmo*, Bhawesh Thapa*

Year Of Publication

1 DEC 2022

2016

2016

2019
2022

2017
2016
 Jurnal Of Publication

Scholarly Research Journal for Humanity Science & English Language,

Online ISSN 2348-3083, SJ IMPACT FACTOR 2021: 7.278, www.srjis.com

Worldwide Hospitality and Tourism Theme

International Journal of Marketing and Human Resource Management

(IJMHRM)
Journal of Tourism and Hospitality Management, 7(2), 72-83
Scholarly Research Journal for Humanity Science & English Language,

Hospitality Tourism Of India

A Journal on Hospitality and Tourism
Market In Focus

CHANDIGARH (UT)

CHANDIGARH (UT)

CHANDIGARH (UT)

CHANDIGARH (UT)

Hyderabad

MUMBAI REGION
CHANDIGARH (UT)
Reference To
Refrence to Human Resource management
policies adopted by Hotel Industry in
Chandigarh

India, Thematic analysis, Customer

expectations, Branded budget hotels,
Hospitality challenges, Hybrid approach
Human Resource challenegs,Marketing
Issue,5 star hotels Impacts

refrence to low cost lodging in chandigarh

Employee Turnover, Recruitment, Selection,

Training, Performance Appraisal,
Career Growth Opportunities and Pay &
Benefit

Productivity, Globalization, Franchise,

Eliminate,
Hindrances, Collaboration
Research Objective
1. To study the relationship between employee retention strategies and organizational
commitment.
2. To identify the factors influencing employee retention strategies in star category hotels of
Chandigarh.
3. To examine the impact of retention practices on organizational commitment in star hotels
of Chandigarh.

RQ1. What are the challenges faced by branded budget hotels in India? RQ2. What are the perspectives on these challenge
budget hotels in India concentrate on to achieve customer satisfaction and growth?
To understand the underlying factors that retains the employee in IT sector.
 To find the core attributes that focus more on working environment in IT sector.
 To analyze the steps taken to reduce attrition in IT sector

This study examines the employee retention strategies implemented by budget hotels in the Chandigarh region a
1. To study the relationship between employee retention strategies and organizational
commitment.
2. To identify the factors influencing employee retention strategies in star category hotels of
Chandigarh.
3. To examine the impact of retention practices on organizational commitment in star hotels
of Chandigarh

1. To study the concept, origin and history of Employees Attrition in Hotel Industry 2. To study the attitude of employees to
changing attitude of workers towards the company. 4. To study the role of Employees Attrition on Service Conditions of th
conditions in Hotel Industry.

To study the problems and challenges faced by hospitality personnel. • To study the areas for the related problems. • To m
Variable Hypothesis Tested
H1This study supports Gani definition of retention factors: ‘Retention practices are those organizational context factors
an employee’s choice to continue to work for an organization or to leave the organization H2researchers associate the c
staff turnover in the hospitality sector are: viewing compensation as being low when measured against their work, min
opportunities, inadequate work engagement, poor labour relations and long working hoursH3Monetary rewards are fo
applicable to hospitality workers as these jobs are usually related with low
salaries and lowest tangible benefits

phase 1, the initial stage 1 work began with a thorough literature review to develop “a priori” coding manual based on the
approach”Phase 2 of this study was also developed using a hybrid approach to thematic analysis
Hence there exists
relationship between the factors that influences the employee attrition and factors that
retains the employee in IT sector

1. There is no relationship between Employee’s Attrition and Lower wages

and salaries in Hotel Industry.
2. There is no relationship between Employee’s Attrition and Lack of
promotion opportunities
3. There is no relationship between Employee’s Attrition and Shift Duties
prevalent in the Hotel Industry.
4. There is no relation between employees Attrition and worker’s attitude
towards the job and the Company.
5. There is no relationship between Employee’s Attrition and Unfavorable
Service/working Conditions of the employment.

H1why the employees are not able to cope up with the industry environment H2 . The findings of the study
suggested that “Talent management integrates traditionaltalent-related functions that were considered as
“administrative” functions into routine business processes H3analyzed the impact of attrition rates in hospitality industr
majorly focuses on the increasing employee turnover
Analysis Key Findng
While analysing the validity and Chandigarh hotels and their
reliability of the constructs of factors of organizational commitment which provides
work environment & job satisfaction better service performance, which paves the
enhancing retention of employees, way
items of the construct work profitable performance of Chandigarh hotel
environment has been drooped because industry.
their factor loading is less than .5 and
secondly the Average Variance
Extracted (AVE) and Composite
Reliability (CR) were less than 0.5 and
0.7 respectively and didn’t satisfy the
criterion of validity suggested by Hair et
al (2020).
his study is to identify the emerging Hospitality managers face the following
challenges that are faced by branded challenges – dipping gross operating profits,
budget hotels in India. The paper aims higher global distribution systems
to do this by exploring the expectations productivity for international hotel brands,
as well as challenges faced by the location constraints, high royalty structures
customers and hospitality managers of for management contracts, regulatory issues,
branded budgets hotels in India business poaching and unorganized growth,
bureaucracy among vendors and contactors
and lack of trained manpower. Customer
expectations include poor check-in/check-
out services, inefficient service management,
inconsiderate personnel, poor management
of feedback and instances of theft.
It is important for every Male respondents are more than female
organization to understand what respondents in IT sector
 In the age group of 20-40 are more likely
attracts and to be in IT sector.
retains a potential candidate and  Experience between 0-10 years are more
predict attrition early in the in IT sector.
recruitment  38% of respondents responded form
process to curtail significant loss of operations/ quality/ R&D department in IT
sector
productivity among hiring  51% of respondents earn 3 lakhs-4 lakhs in
managers, IT sector
recruiters and eventual loss of  More number of respondents has served
revenue and moneys. the organisation between 0-2 years, (i.e.)
53% agreed in IT sector.
 43% agreed that employee absenteeism
and employee attrition is the challenge
faced
by them.
 The 60% of the respondents agreed that it
is mandatory for them to serve the
organization for the given notice period.
 The duration period in 45 days was also
agreed by the responde
This study examines the employee The authors identify several factors
retention strategies implemented that contribute to turnover, including
by budget hotels in the poor compensation and benefits, lack
Chandigarh region and identifies of career development opportunities,
the factors that contribute to and a negative work environment
employee turnover
It has generally been noticed that Principal Reasons of the High
whenever a new hotel property comes AttritionAttrition was highest amongst the
up, it Age group of 20 to 35 years,Attrition is
attracts the attention of the guests as higher amongst Women Employees
it is a fresh property and built up with
To conclude, new properties always
have an edge over their counterparts
with
old properties. Even if they charge
premium, but guest prefer to visit
newer
properties

The findings of the study

suggested that “Talent management
integrates traditional commitment
decreased intent to leave while only
perceived organizational support had a
positive impact on
intention to stay.

This study states us about 80% of the

total employees working in the budget
hotels of Chandigarh are males. Hotels
being always a male dominated work
field is however successful to retain its
staffs for a longer period of time i.e. 5-
10 years.
Limitation Research Methododlogy
ormulation and implementation of HR The research was carried
strategies for Organizational out at star category hotels
commitmentwere drooped because their such as five stars deluxe,
factor loading is less five stars, four star and
than .5 and didn’t full the desired criteria. three star hotels belonging
For Rest of the items of construct the to different hotel groups.
Average The data was collected
Variance Extracted (AVE) and Composite through distributing
Reliability (CR) is 0.53 and 0.91. The questionnaire to the
Cronbach’s employees of the hotels. An
Alpha for the construct is 0.89 which full fill exploratory research design
the criterion for reliability as suggested by was followed to carrying
Hair out this study. The
Branded budget hotels in India also need y managers of branded
to develop their web-based vendor budgets hotels in India.
connectivity so as to increase Global Design/methodology/appro
Distribution System productivity. Further ach – Utilizing a multi-
experiential marketing and engagement method approach, data
activities like food festivals are ways of were collected through
enhancing sale for in-house amenities. literature review, eight in-
depth interviews and 422
customer reviews. Thematic
analysis using the hybrid
approach brings out the
challenges faced by
hospitality managers of
branded budget hotels in
India
Time constraint - While getting all the A sample of 300
questionnaires filled, I faced that most of employees helped to
the employee’s didn’t want to respond analyze their satisfaction
because of the limited time they had. I level towards the
faced a lot of problem while convincing organisation
them.  Sample size constraint - As the and provide valuable
employee base of the organizations was suggestions.
about 1000 and above in each The statistical tool used for
organizations, so it was very difficult to analyzing and interpreting
cover all the employees in this survey. the opinions of the
Number of employee covered in this survey employees and the tool
is limited to the sample size of 100 includes simple percentage
employees only in each organization. This analysis and hypothesis
limits the scope of the project study and testing (chi square test and
the analysis may not represent the whole correlation & coefficient
population.  Duration constraint - The test).
time duration for the project is limited to
72 weeks so it was difficult to analyze the
attrition at micro level.
Limited Scope: The study may only The study aims to
focus on a particular region or explore employee
subset of budget hotels in retention strategies in
Chandigarh, limiting the scope of the budget hotels in the
findings Chandigarh region,
which suggests that
qualitative research
methods, such as
interviews or focus
groups with hotel
managers or
employeesquantitative
research method, such
as a survey, to collect
data on the
effectiveness of these
strategies and their
impact on employee
retention ratesThe
researcher distributed
the questionnaire to
employees of three
stars and above
category Hotels
obtained 405
respondents. The
 The researcher distributed
the questionnaire to
employees of three stars
and above category Hotels
obtained 405 respondents.
The results of the
questionnaire collecting
were processed by using
Since Hotel Industry in Mumbai region is SEM
very vast, this research will confine
to the 97 Budget Hotels i.e. only Four-Star
and Three-Star categories of the
Hotels. Again, Mumbai is a very big
geographical area, hence, entire Mumbai
has been divided into eight clusters based
on the concentration of hotel in a
particular geographical region and two
hotels have been selected from the
each cluster, making it 16 hotels. Further,
when it comes to the selection of
the employees or respondents there are on
an average 75 Employees
working with each hotel. Hence, 25 Middle
Level Employees have been
randomly selected from each Hotel making
the sample of 400 i.e. 16 (hotels)
x 25 (Employees). Middle level employees
are consisting of the 80% of the
staff strength of a hotel and the attrition
rate again is highest amongst these
category of employees. Rate of attrition is
not that high with the Top
Management people and also that of
Lowest Category of staff in the hotel
industry. Hence, the middle level employee
are best representing the sample
and are best suitable to this research work.

In this study qualitative

research method was used.
motivating staffs cannot be a public issue As we followed secondary
for researches in empirical term with data collected structure and
statistics and actual figures as it is secret semiinterview structure,
strategy of the company. That is why qualitative method was
students who would like to research on useful for the study.
motivating staffs they should take these Qualitative research is of
issues to consideration. In the theoretical specific relevance to the
part there was not any problem in finding study of social relations,
sources , but mainly some specific sources owing to the fact of the
are available and even though you try to popularization of life world.
find out different perspectives of This is quite suitable for the
motivation aim of this study