Maddie (2024/1/6 12:26:20): Hello, how are you?
My name is Maddie, and I'm here to
help you. Please note that I am an A.I.
Maddie (2024/1/6 12:26:21): Please ask one question at a time or choose one from
the suggestions below.
Maddie (2024/1/6 12:26:23): Menu Options:
How to take a loan?
How to deposit crypto?
Invest & Earn
Nexo Card
JIE (2024/1/6 12:26:50): artificial
Maddie (2024/1/6 12:26:52): Pleasure talking to you. Kindly note that I am an A.I.
Therefore, please ask me questions about Nexo.
Maddie (2024/1/6 12:26:54): Please ask one question at a time or choose one from
the suggestions below.
Maddie (2024/1/6 12:26:56): Menu Options:
Top Up/Deposit
Borrow
Invest & Earn
Verification Process
Withdrawal
Nexo Card
JIE (2024/1/6 12:27:18): artificial
Maddie (2024/1/6 12:27:20): Pleasure talking to you. Kindly note that I am an A.I.
Therefore, please ask me questions about Nexo.
Maddie (2024/1/6 12:27:22): Please ask one question at a time or choose one from
the suggestions below.
Maddie (2024/1/6 12:27:23): Menu Options:
Top Up/Deposit
Borrow
Invest & Earn
Verification Process
Withdrawal
Nexo Card
JIE (2024/1/6 12:28:09): My euro personal IBAN is not displaying anymore, please
help me.
Maddie (2024/1/6 12:28:12): GBP top-ups via FPS are usually credited by the end of
the same or the next business day.
Maddie (2024/1/6 12:28:13): Please note that EUR SEPA (instant included) and GBP
SWIFT transfers may take up to 5 business days to be reflected in your Nexo
account. Also, EUR SWIFT top-ups are temporarily unavailable.
Maddie (2024/1/6 12:28:14): If the above timeframe has passed, please submit a
ticket by filling up this form: https://bit.ly/2YwKnEy or click the “Ticket
Submission” button below.
Maddie (2024/1/6 12:28:16): To expedite the processing of your transfer, please
provide us with an official Payment Confirmation in a PDF format when reaching out
to us.
Maddie (2024/1/6 12:28:18): Is there anything else I can help you with?
Maddie (2024/1/6 12:28:20): Menu Options:
Ticket Submission
Link Debit/Credit Card
Please connect me to an agent
Yes
No
JIE (2024/1/6 12:28:44): Please connect me to an agent
Maddie (2024/1/6 12:28:48): Apologies for not being able to help, let me transfer
you to an agent.
Ivan Dinkov (2024/1/6 12:28:52): Hello and welcome to Nexo Support! My name is Ivan
Dinkov, and I will be assisting you today. If you would like to receive information
about your Nexo account, due to security reasons, we require you to provide us with
the Transaction ID of your last transaction (example: NXT1ixxU5lbXeXYsEnE86U20). To
locate the requested ID, please check the Transactions section of your account.
Ivan Dinkov (2024/1/6 12:28:55): Hi, how may I help you?
JIE (2024/1/6 12:29:12): My euro personal IBAN is not displaying the IBAN anymore,
please help me.
Ivan Dinkov (2024/1/6 12:30:21): App or web platform?
JIE (2024/1/6 12:31:59): APP
Ivan Dinkov (2024/1/6 12:32:35): Can you check from the web platform at
platform.nexo.com, and let me know if it is available? Thank you
JIE (2024/1/6 12:32:56): OK，wait
Ivan Dinkov (2024/1/6 12:33:15): Take your time
JIE (2024/1/6 12:37:10): The web version allows viewing of IBAN, but the APP does
not. 🤣
Ivan Dinkov (2024/1/6 12:37:38): I understand. Thank you for confirming
Ivan Dinkov (2024/1/6 12:37:55): May I have a screenshot from your web browser, and
one from your app, please
Ivan Dinkov (2024/1/6 12:41:21): I see, and if you change the language of the app,
is the IBAN visible?
JIE (2024/1/6 12:42:04): I'll give it a try.wait
Ivan Dinkov (2024/1/6 12:42:35): Take your time
JIE (2024/1/6 12:43:24): Alright, it's a language issue that caused the IBAN not to
display. After I switched it to English, the IBAN appeared. 😂
Ivan Dinkov (2024/1/6 12:43:39): Okay, thank you very much for confirming
Ivan Dinkov (2024/1/6 12:43:48): I will escalate the matter to our relevant team
JIE (2024/1/6 12:44:37): I have no further questions. Wish you a pleasant day.
Goodbye.
Ivan Dinkov (2024/1/6 12:44:45): I wish you a lovely rest of your day for now, but
please do not hesitate to contact us if you require any further assistance.
