Republika ng Pilipinas Pamahalaang Lungsod Pasay TANGGAPAN NG PAMAMAHALA AT PAGPAPAUNLAD NG YAMANGTAO (HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE) MEMORANDUM. To : MR. ENRIQUE B. PASCUAL III Community Affairs Officer IV SUBJECT =: DESIGNATION OF ARTA FOCAL PERSON PER BARANGAY DATE 3 January 2024 ‘The attached ARTA Memorandum Circular No, 2023-08 mandates that all barangays of a Local Government Unit (LGU) shall have a focal person to become part of the Pasay City Committee on Anti-Red Tape (PCCART). Said memorandum provides the updated guidelines on the creation and designation of CART. In view of the foregoing, all 201 barangays are hereby requested to submit to your office the names and other related information such as position title in barangay, contact number, and email address of their designated ARTA Focal Person ON OR BEFORE 8 JANUARY 2024, ‘The designated ARTA Focal Person shall be included in the updated CART Order and Directory of the City Government. For your information and guidance. ATTY. MAVERICK S. SEVIL! CGDH I, HRMDO Noted by: = aan eu f UREAU ATTY. PETER M. MANZANO Gity Administrator CADMIN SECTION > oO ae ovne,_JAN OA 20 HNO SR tote vie: ORC DECEIVED RY: ANTHONY D. BAUTISTA Administrative Aide 1 Pces 2° Floor, Room 206, Pasay City Hall Building, F/B. Harison St, Pasay City, 1300 MIM. Phil Tel. No. 8804-0708 / Email: peg [email protected] www pasay.gov.phMEMORANDUM CIRCULAR NO. 2023 - 08 _ Series of 2023, To ALL HEADS OF GOVERNMENT OFFICES AND AGENCIES, INCLUDING GOVERNMENT-OWNED AND/OR -CONTROLLED CORPORATIONS (GOCCS), STATE UNIVERSITIES AND COLLEGES (SUCs), LOCAL GOVERNMENT UNITS (LGUS), AND OTHER GOVERNMENT INSTRUMENTALITIES, SUBJECT AMENDMENT ON CERTAIN PROVISIONS OF ANTI-RED TAPE AUTHORITY (ARTA) MEMORANDUM CIRCULAR (MC) NO. 2020-07 DATED 30 SEPTEMBER 2020, PERTAINING TO THE GUIDELINES ON THE DESIGNATION OF A COMMITTEE ON ANTI-RED TAPE (CART) DATE 22 NOVEMBER 2023 4.0 BACKGROUND 1.1. On 30 September 2020, the Anti-Red Tape Authority (ARTA) issued Memorandum Circular (MC) No. 2020-07 or the “Guidelines on the Designation of a Committee on Anti-Red Tape (CART)". The MC was issued pursuant to Section 1, Rule Ill of the Implementing Rules and Regulations (IRR)' of Republic Act (R.A.) No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. 1.2. Following the implementation of the MC, it is deemed that several provisions thereof need to be amended to clarify coverage and compliance of covered agencies, 2.0 PURPOSE This MC is being issued to provide the updated guidelines on the creation of a CART. 3.0 GUIDELINES The following Sections of ARTA MC No. 2020-07 are hereby amended to read, as follows: 3.1 Section 3 Designation Each agency within the departmental framework, local government units (LGUs), government-owned andlor -controlled corporations (GOCCs), State Universities and Colleges (SUCs), and other government instrumentalities, whether located in the Philippines or abroad, shall designate a CART to perform the functions/roles/cuties under Section 3.3 of this MC and other roles stated in the Act; Provided that each agency/department, LGU, GOCC, SUC, or government instrumentality shall only have one CART regardless of the number of bureaus, regional offices, field/satellite offices, as the case may be, under its supervision and control. And that the CART shall also include at least one focal person for each bureau, regional office, or field/satellite office under the supervision and control of the main agency/department, LGU, GOCC, SUC, or government instrumentality; Provided further that agencies falling within “Attachment” as defined under Book IV, Section 38 (3), Chapter 7 of ‘Joint Memorandum Circular (JMC) No. 2019-001, 17 July 2019, “The IRR of RA. 11032, Otherwise Known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018", . ? Executive Order (EO) No. 292, s. 1987, “(3) Attachment. This refers to the lateral relationship between the department or its equivalent and the attached agency or corporation for purposes of policy and program coordination. The coordination may be accomplished by having the department Fencasantad in tha anvamina hoard of tha atachad ananey ar rarnaratinn either ac chairman or ae 932 ‘The Administrative Code of 1987 shall have their own separate and independent CART. For LGUs, only provincial, city, and municipal government are required to form a CART. Barangays shall designate at least a focal person to be a member of the cityimunicipal goverment CART. For SUCS, only the main campuses shall form their CART. A main campus shall include at least one focal person per satellite campus. Govemment hospitals under the Department of Heaith (DOH), on the other hand, shall be required to have their own CART separate from that of the DOH-CART, performing the functions under Section 3.3 of this MC. LGUs shall designate at least a focal person from their respective LGU-managed hospitals to be a member of the LGU- CART, if applicable. The establishment of the CART shall be an inter-office task force that requires no separate budget and new piantilla positions. Section 6.1 — Composition ‘The CART shall be composed of a Chairperson, a Vice Chairperson, and at least five (5) members of the following positions or their equivalent, as applicable, or as may be determined or at the discretion of the Head of Agency, subject to existing laws, rules, and regulations. It shall be composed of members who are institutionally tasked to identity, develop, implement, and review policies and monitor processes that may include the following or equivalent: Chairperson: Head of Department/Office/Agency; PresidenAdministrator/Chief Executive Officer (CEO) of a GOCC and SUC; Local Chief Executive; or official designated by the Head of DeparimentiOffice/Agency (at least a third highest-ranking offical in the agency) Official to be designated by the Head of Agency (any rank Vice Chairpersor lower than the Chairperson of CART) In addition, focal persons shall at least hold a second level position and shall be designated by the Head of Agency. The composition/membership of the CART is entrusted to the discretion of the Head of Agency, subject to existing laws, rules, and regulations, and management of conflicts of interest. However, for ease of reference, the following are the suggested members thereof: For National Government Agencies (NGAS): Heads of Bureau/Service/Office/Division/Section, such as, but not limited to, the following, or equivalent: Policy/Planning Core Operations Information Technology/Management Services for Systems and Methods Records Legal Finance Human Resource Management Public Assistance/Complaints Center33 For LGUs: Head/Representative of any of the following Office/Division/Section or equivalent: ‘Sanggunian ng Panlalawigan/Panlungsod Treasury Administration Assessor Planning Human Resources Business Permit and Licensing Building Official Health Environmental Legal Public Assistance/Complaints Center Records Information Technology LGU-managed Hospitals, if any For GOCCs. Members institutionally tasked to identify, develop and implement policies and monitor processes, which may include representatives from the following Office/Division/Section or its equivalent: Human Resource Planning Administration Legal Information Technology Records Public Assistance/Complaints Center Core Operations The CART may be assisted by a Secretariat to NGAs with existing Management Divisions p\ Management (DBM) Circular No. 2008-05 mai be designated by the Head of Agency. ursuant to Department of Budget and yy be assigned as the Secretariat. Section 6.2 - Functions, Duties, and Responsibil ies The CART shall ensure that the agency/department, goxernment instrumentality receive, respond, and comply with the requirements of RA. 11092, ts IRR and subsequent issuances by ARTA, as may be applicable, and ip coordination with the appropriate offices and units. These requirements pertain to the following: LGU, Goce, suc, or 6.2.1. Conduct of reengineering of systems and procedures, compliance cost analysis, ime and motion studies, and evaluation and improvement of all the services of the agenoy/department, LGU, GOCC, SUC, or government instrumentality, if deemed necessary, using the concepts and tools indicated inthe Whole-of- Government (WOG) Reengineering Manual issued by ARTA, 62.2. For NGAs and GOCCs, compliance to the provisions of ARTA MC No. 2022- $6 oF the MC Establishing the National Policy on Regulatory Management System (NPRMS), as applicable, particularly on the following. 622.4. Submission of Annual Regulatory Plan (ARP) not later than 07623. 6.24. 625, 626, 6.2.2.2, Submission of a Regulatory Notification Form (RNF), in the absence of an ARP, to notify ARTA of every formulation, modification, and repeal of regulations, ordinances, or other related issuances; 6.2.23. Conduct of postimplementation assessment and review of existing regulations, ordinances, or other related issuances; 6.2.2.4. Conduct of a Preliminary Impact Assessment (PIA) whenever there is an intent to formulate, modify, or repeal a regulation and the subsequent submission of a Preliminary Impact Statement (PIS) for ARTA's review and assessment; 6.2.2.5. Preparation and submission of a Regulatory Impact Statement (RIS) upon completion of each Regulatory Impact Assessment (RIA) conducted, for ARTA's review and assessment; 6.2.2.6. Referral of ARTA's policy option recommendations to the appropriate decision-makers within the NGA/GOCC; and 6.2.2.7. Encoding of all existing (both in-effect and repealed) regulations and issuances to populate the Philippine Business Regulation Information System (PBRIS), once operational; ‘Adoption of the Philippine Good Regulatory Principles (PGRP), including the ‘coordination of the orientation of employees involved in the PGRP Awards, determination of the qualifications of the agency and documentation of best Practices, innovative ideas, and success stories that shall serve as bases for Nomination for the PGRP Awards, formulation of internal guidelines and mechanism for nomination, submission of the nomination to ARTA containing the qualifications of the agency with collected evidence and detailed description of its best practices, innovative ideas, and success stories, among others; Conduct of effective knowledge transfer, or information dissemination among office employees on ARTA-related trainings, briefings, or such related matters obtained by office staff and submission of a status report on the activities conducted within sixty (60) days from the end of the training: Registration and publication of new regulations and issuances to the following, within fifteen (15) days from issuance: 6.2.5.1. University of the Philippines Office of National Administrative Register (UP ONAR); and 6.2.5.2. Newspaper of general circulation for publication; Selting up of the most current and updated service standards and inclusion Of the same in the Citizen's Charter of the agency/department, LGU, GOCC, SUC, or government instrumentality in accordance with the suggested template and prescribed manner of writing issued by ARTA through MC No. 2019-02 and its Reference B, including the following: 6.2.6.1 Submission of the updated Citizen’s Charter Handbook to ARTA, together with an updated Certificate of Compliance (CoC) duly signed by the Head of Agency or authorized representa 6.2.6.2 Identification of official personnel who shall encode and submit the Citizen's Charter through the Anti-Red Tape Electronic ‘Management Information System (ARTEMIS), once operational;instrumentality, specifically documentary requirements, fe In the Citizen’s Charter; and the proceduresisteps, timeline, 6S, and other information indicated 62.6.4 Posting of the most current and updated Citizen's Charter - Information Billboard in the most conspicuous space of the office, ip the relevant pages of the Citizen's Charter Handbook placed tree, Service counters of affices providing external services snd the Citizen's Charter Handbook posted at the the agency/department, LGU, GOCC, SUC, or Severnment instrumentality pursuant to ARTA MC No. 2019-02. £27. Compliance of the agencyldepartment, LGU, GOCC, SUC, or government instrumentality on the zero-contact policy in accordance wit RA 11032; 6.2.8. Compliance of the extemal anc Lcu, processing time as man under special law; £29, Implementation of the Harmonized Client Satisfaction Measurement (csm) if accordance with the guidelines provided under MC No. 2022-005 and il. amendment as may be applicable; 6.2.10. Submission to ARTA not later than the last working day of April of each Year of the Client Satisfaction Measurement Report for each service based on the guidelines issued by ARTA. For GOCCs under the Governance Commission for GOCCs (GCG), CSM Reports shall be submited on or before 15 April of each year based on JMC No. 1 (s. 2023) and 6.2.11. Establishment and management of a public assistance complaints desk or ARTA Helpdesk to effectively receive complaints, feedback, and monitor Customer satisfaction via hotline numbers, short message service (SMS), information and communication technology, or other mechanisms where clients may express their complaints, comments, or suggestions, The CART shall ensure that complaints forwarded by the Presidential Complaints Center, Contact Center ng Bayan of the Civil Service Commission (CSC), and the Legal Office of ARTA are acknowledged, received, responded to, and acted upon within the designated period by the intended recipient within the concemed agency/department, LGU, GOCC, SUC, or government instrumentality. In addition, under ARTA MC No. 2021-11 or the “Guidelines for Nationwide Implementation of Referral and Handling of Complaints involving Section 12(f) and 21(a) to (g) of RA. 11032 to the CART andlor Legal Offices of Government Agencies", Section V.(2) of MC No. 2021-11 states that the CART/agency is given ful discretion to adopt all lawful methods in resolving the complaint referred by ARTA. ‘As may be applicable, the CART shall serve as overall coordinating body for the establishment of an Electronic Business One Stop Shop (e-BOSS) in compliance with the mandate under R.A. 11032, its IRR, and other issuances of ARTA. The CART Must facilitate and assist various departments and offices involved during the development and implementation of e-BOSS, including logistical and personnel requirements, security of the system, development of a communication plan, implementation of contingency measures, and protection of data and information. ‘The CART shall also ensure compliance and submission of the Zero Backlog Report under ARTA MC No. 2022-02, as amended by MC No. 2023-01, on or before 0734 35 March of every year’. It shall serve as the coordinating body relative to the implementation of the Report Card Survey (RCS) 2.0, providing the information and documents required by the Authority, as applicable. Further, the CART shall coordinate with the communications/public relations office of the agency/department, LGU, GOCC, SUC, or government instrumentality on the Jissemination of ARTA Information, Education, and Communication materials for Public consumption, Moreover, it shall recommend policies, issuances, and measures to faciltate the implementation of RA. No. 11032 and further improve related issuances and existing guidelines. Finally, the CART shall perform such other functions, duties, and responsibilities under RA. 11032 (amending R.A, 9485), its IRR and other issuances issued by ARTA. Section 6.3 - Compliance ‘An Office Order or any equivalent document designating the composition of the CART shall be issued by the agency in compliance with this MC. The Office Order shall include, at the very least, the CART main members as well as the focal persons, The CART is not precluded from forming committees, functional groups, and working groups in order to properly perform its functions under Section 3.3 hereof The Office Order or any equivalent document shall strictly include only the positions of the persons designated as members of the CART. The actual members shall be reflected in a separate directory which includes their name, position, and contact details. The agency/department, LGU, GOCC, SUC, or government instrumentality required to form a CART shall submit a single Office Order and directory. Any submission from us, regional offices, and field/satellite offices of their respective designated focal persons shall not be considered as compliance with this MC. Any previous submission in accordance with ARTA MC No. 2020-07 shall also fot be credited as compliance with this Circular. ARTA shall be furnished with an electronic copy of the Office Order or any equivalent document, together with the directory, through the following links on or before the 15" of January 2024: ‘+ LGUs: htips://bit ivCARTSubmissionL GU ‘+ Other agencies: https://bit.\yCARTSubmission For any amendment/update on the composition and directory of the CART after the January 2024 submission, the agency/department, LGU, GOCC, SUC, or government instrumentality concemed shall notify ARTA within seven (7) working days from its effectivity ‘The CART directory shall be made available on the official website of the agency/department, LGU, GOCC, SUC, or government instrumentality. Data Privacy In line with the collection of data under the requirement of a CART Directory, ARTA, in the exercise of its functions and mandates pursuant to R.A. 11032, shall observe compliance to the relevant provisions under Section 4 of R.A. 10173 or the Data Privacy Act of 2012, which provides the applicability or scope of the Act, including certain limitations or exceptions, relative to the processing of personal information and to any natural and juridical person involved in personal information processing.ARTA shall be guided by the principles of transparency, respect and proactive Protection of personal information of our employees, co-worker the government, Service providers, clients and other ‘stakeholders in accordance with the requirements of RA, 10173, its IRR, inc! luding the Circulars and Advisories issued by the National Privacy Commission (NPC). 4.0 ACCOUNTABILITY The heads of the a, igenciesidepartments, LGUs, GOCCs, SUCs, instrumentalities are h ‘ereby reminded of Section 8 of RA. 11032 which Primarily responsible for the implementation of the Act and accountable Tendering fast, efficient, convenient, and reliable service, 5.0 REVIEW AND AMENDMENT and_ government holds them to be le to the public in Sections 3, 6.1, 62, and 6.3 of MC No, 2020-07, are hereby amended accordingly. Any other provision of existing ARTA Circulars or Or rders, that is inconsistent herewith is hereby repealediamended. This MC shall be reviewed and may further be amended not later than ‘two (2) years after implementation. 6.0 EFFECTIVITY This MC shall take effect imme diately upon publication in a newspaper of general circulation and filing with the UP ONAR, Recommended by: CZ ae UNDERSECRETARY GENESES R. ABOT rector Deputy General for Legal Director General