GRUNDFOS INSTRUCTIONS

CUE
Service instructions
 English (GB) Service instructions
English (GB)

Original service instructions 1. General information

CONTENTS 1.1 Hazard statements

Page The symbols and hazard statements below may appear in
Grundfos installation and operating instructions, safety
1. General information 2
instructions and service instructions.
1.1 Hazard statements 2
1.2 Notes 2
DANGER
1.3 About the service instructions 3
1.4 Waiting time during power off 3 Indicates a hazardous situation which, if not avoided,
will result in death or serious personal injury.
2. Type identification 4
2.1 Nameplate 4
2.2 Enclosures 4 WARNING
2.3 Schematic diagram 5
Indicates a hazardous situation which, if not avoided,
2.4 Terminals 5
could result in death or serious personal injury.
3. Fault finding 7
3.1 Safety regulations 7
3.2 Fault finding procedure 7 CAUTION
3.3 Operating conditions 7 Indicates a hazardous situation which, if not avoided,
3.4 Fault finding using alarm and warning codes 8 could result in minor or moderate personal injury.
4. Checking the mains components 19
4.1 Checking the rectifier, static test 20 The hazard statements are structured in the following way:
4.2 Checking the IGBTs, static test 21 SIGNAL WORD
4.3 Checking the IGBTs, dynamic test 23
Description of hazard
4.4 Checking the intermediate voltage 23
4.5 Checking the current sensor 24 Consequence of ignoring the warning.
4.6 Setting the type code 24 - Action to avoid the hazard.
4.7 Fault finding using PC Tool E-Products 25
1.2 Notes
5. Upgrading the firmware 26
The symbols and notes below may appear in Grundfos
6. Additional information 26
installation and operating instructions, safety instructions and
6.1 Special service tools 26 service instructions.
6.2 Tightening torques 26

Read this document before starting service work on Observe these instructions for explosion-proof
the product. Installation and service work must products.
comply with local regulations and accepted codes of
good practice.
Observe the safety instructions in the installation and
operating instructions for the product. A blue or grey circle with a white graphical symbol
indicates that an action must be taken.

A red or grey circle with a diagonal bar, possibly with

a black graphical symbol, indicates that an action
must not be taken or must be stopped.

If these instructions are not observed, it may result in

malfunction or damage to the equipment.

Tips and advice that make the work easier.

2
1.3 About the service instructions

English (GB)
These service instructions describe the recommended procedure
for fault finding of CUE and its interface.
The instructions are aimed at Grundfos service technicians that
are trained as a Grundfos Service Electronic Expert (GESE).
These service technicians have received electrotechnical
training.
Contact your local Grundfos service centre for more information.
Usage of these instructions presuppose knowledge of these
documents:
1. installation and operating instructions of CUE
2. installation and operating instructions of the system which
CUE is part of or controls.
These instructions only deal with CUE and its interface. If the
application includes other Grundfos products or other systems,
refer to the instructions for these products.
If the fault cannot be remedied by means of these instructions, or
you require technical assistance, contact Grundfos.
If it has been proven that the fault is in CUE, contact Grundfos.
Spare parts can be found in Grundfos Product Center, GPC or in
GSK, Grundfos Service Knowledge.
You must state these pieces of information when you contact
Grundfos to get help for fault finding:
• nameplate data of the pump or system which CUE controls or
is part of
• nameplate data of CUE
• status of the indicator lights on the operating panel
• any alarm or warning text and the code number on the display.
These instructions are made public and maintained in GSK.

1.4 Waiting time during power off

Voltage Min. waiting time

4 minutes 15 minutes 20 minutes
0.75 - 3.7 kW 5.5 - 45 kW
200-240 V
(1-5 hp) (7.5 - 60 hp)
0.55 - 7.5 kW 11-90 kW 110-250 kW
380-500 V
(0.75 - 10 hp) (15-125 hp) (150-350 hp)
0.75 - 7.5 kW
525-600 V
(1-10 hp)
11-250 kW
525-690 V
(15-350 hp)

Only wait for a shorter period of time if stated on the nameplate of

the product in question.

3
 2. Type identification
English (GB)

2.1 Nameplate
CUE can be identified by means of the nameplate.

Text Description
CUE (product name).
T/C (type code)
202P1M2T5E20H1BXCXXXSXXXXAXBXCXXXXDX
T/C: CUE202P1M2T5E20H1BXCXXXSXXXXAXBXCXXXXDX
Prod. no: 12345678 S/N:
S/N: 123456G234
123456G439
Prod. no. Product number: 12345678
1.5 kW (400V) / 2 Hp (460V)
IN: 3x380-500 V 50/60Hz 3.7A Serial number: 123456
OUT: 3x0-Vin 0-100Hz 4.1 A 2.8 kVA S/N Place of production: G = Gråsten
CHASSIS/IP20 Tamb. 45C/122F
Date of production: 439 = week 43, 2019
IIIIIIIIIIIBAR CODEIIIIIIIIIII MADE
MADE IN
IN DENMARK
DENMARK 1.5 kW (400 V) Typical shaft power on the motor at 400 V
Listed 76X1 E134261 Ind. Contr. Eq.
See manual for prefuse IN Supply voltage, frequency and maximum input current
Motor voltage, frequency and maximum output current.
CAUTION:
SEE MANUAL / VOIR MANUEL
OUT The maximum output frequency usually depends on the
pump type.

TM07 5227 3519

WARNING:
STORED CHARGE DO NOT TOUCH UNTIL
4 MIN AFTER DISCONNECTION CHASSIS/IP20 Enclosure class.
CHARGE RESIDUELLE, ATTENDRE Tamb. Maximum ambient temperature.
4 MIN APRES DECONNEXION

Fig. 1 Nameplate

2.2 Enclosures
The table shows the enclosures of the CUE product range. The
technical information is based on the enclosure of the CUE in
question.
The enclosure can be identified on the basis of typical shaft
power, voltage and IP class.

Typical shaft Enclosure

power
P2 1 x 200-240 V 3 x 200-240 V 3 x 380-500 V 3 x 525-600 V 3 x 525-690 V

[kW] [hp] IP20 IP21 IP55 IP20 IP55 IP20 IP55 IP20 IP55 IP21 IP55
0.55 0.75
0.75 1
1.1 1.5 A3 A5
A2 A2 A5
1.5 2 A3 A5
A5
2.2 3
B1 B1
3 4
A3
3.7 5
4 5 A2
5.5 7.5 B1 B1 A5 A3 A5
A3
7.5 10 B2 B2 B3 B1
11 15
15 20 B2 B3 B1 B3 B1
B4
18.5 25 B2 B2
22 30 C1
C3 B2 B2
30 40 B4 B4
37 50
C4 C2
45 60 C1 C1
C3 C3
55 75 C2 C2
75 100
C4 C2 C4 C2
90 125
Example
Read from the nameplate:
• Supply voltage = 3 x 380-500 V.
• Typical shaft power 1.5 kW.
• Enclosure class = IP20.
From the table it can be seen that the CUE enclosure is A2.

4
2.3 Schematic diagram

English (GB)
Supply
CUE Filter M
Ext. I/O, relays
Sensors

External control circuit

Fig. 2 Schematic diagram

2.4 Terminals
The physical position of the terminals depends on the enclosure
of CUE. See the CUE installation and operating instructions.
2.4.1 Mains and motor connection
The wires in the terminal box must be as short as possible.
Excepted from this is the protective earth conductor which must
be so long that it is the last one to be disconnected in case the
cable is inadvertently pulled out of the cable entry.

Terminal Function
91 (L1)
92 (L2) Three-phase supply
93 (L3)
95/99 (PE) Earth connection
TM03 8799 2507

96 (U)
Three-phase motor connection, 0-100 % of mains
97 (V)
voltage
98 (W)

Fig. 3 Wiring diagram, mains and motor terminals

2.4.2 Wiring diagram, signal terminals

0/4-20 mA 0/4-20 mA Terminal Type Function

54 Terminals 53
and 54 12 +24 V out Supply to sensor

12 12 A53 A54 13 +24 V out Additional supply

0-10 V 0-10 V
53 18 DI 1 Digital input, programmable
1K 19 DI 2 Digital input, programmable
55 55 20 GND Common frame for digital inputs
The setting
27 DI/O 1 Digital input/output, programmable
must
0-20 mA

61 68 69
correspond to 29 DI/O 2 Digital input/output, programmable
the signal type
32 DI 3 Digital input, programmable
in question:
61 68 69 39 42 50 53 54 55 33 DI 4 Digital input, programmable
U: Voltage
GND
AO 1
+10 V out
Ext. setpoint
Sensor 1
GND
RS-485 GND Y
RS-485 A
RS-485 B

I: Current 37 Safe stop Safe stop

39 GND Frame for analog output
42 AO 1 Analog output, 0-20 mA
50 +10 V out Supply to potentiometer
+24 V out
+24 V out

Safe stop

53 AI 1 External setpoint, 0-10 V

DI/O 1
DI/O 2

GND

54 AI 2 Sensor input, sensor 1, 0/4-20 mA

DI 1
DI 2

DI 3
DI 4

55 GND Common frame for analog inputs

12 13 18 19 27 29 32 33 20 37
TM03 8800 3219

61 RS-485 GND Y GENIbus, screen (frame)

68 RS-485 A GENIbus, signal A (+)

69 RS-485 B GENIbus, signal B (-)

Fig. 4 Wiring diagram, signal terminals

5
 2.4.3 Connection of signal relays
English (GB)

Terminal Function
C1 C2 Common
NO 1 NO 2 Normally open contact

TM03 8801 2507

NO 1

NO 2
NC 1

C1

NC 2

C2
NC 1 NC 2 Normally closed contact

Fig. 5 Terminals for signal relays in normal state (not activated)

2.4.4 Wiring diagram, MCB 114

Terminal Type Function

1 +24 V out Supply to sensor
Temperature

Temperature

2 AI 3 Sensor 2, 0/4-20 mA
+24 V out
Sensor 2

sensor 1

sensor 2

3 GND Common frame for analog input

GND

GND

GND

4, 5 AI 4 Temperature sensor 1, Pt100/Pt1000

Common frame for temperature
1 2 3 4 5 6 7 8 9 10 11 12 6 GND
sensor 1
7, 8 AI 5 Temperature sensor 2, Pt100/Pt1000
0/4-20 mA

Common frame for temperature

9 GND
sensor 2

3-wire

Terminals 10, 11 and 12 are not used.

TM07 5432 4019

2-wire

Fig. 6 Wiring diagram, MCB 114

6
3. Fault finding 3.3 Operating conditions

English (GB)
The operational status of CUE and faults are automatically shown CUE is the controlling unit and will react and control the pump
via the indicator lights and the display of the operating panel. depending on the following:
If the alarm light is on, the display shows a code with text which Mains supply
gives information of the cause. See 3.4.1 Alarm and warning list. • Check nameplate data, and measure the actual voltage supply
with a voltmeter (true RMS).
3.1 Safety regulations
• Check the earth leakage circuit breaker and the backup fuses.
WARNING CUE has no internal fuses.
Electric shock Pump and motor load
Death or serious personal injury • Check nameplate data, and measure the actual current
- Do not use the OFF button on the operating panel consumption with an amperemeter (true RMS).
as a safety switch. Does the pump and CUE match?
- All service work must be carried out by trained
External signals, for instance from another controller
persons.
- Due to the capacitors of CUE, touching the • Check that the external signals match CUE. See section
electrical parts may be fatal, even after the mains 2.4.2 Wiring diagram, signal terminals and the CUE
supply has been switched off. installation and operating instructions.
- Switch off the mains supply, and wait at least as • Check that terminals 18 and 20 are connected and CUE has
long as stated on the nameplate before touching been started via the operating panel.
electrical parts. Sensors connected
- Note that the relay may be connected to an
• Check that the sensor measuring range matches the pump
external voltage supply and still be current-
application.
carrying even after the mains supply has been
disconnected. • Check that the settings of CUE match the sensors (current,
voltage, minimum and maximum values).
3.2 Fault finding procedure Electromagnetic disturbances
Fault diagnosing and fault correction is based on these sections • Check that the cable run is EMC-correct. See the CUE
in this order: installation and operating instructions.
• 3.3 Operating conditions Startup, installation and operating settings are made via the
• 3.4 Fault finding using alarm and warning codes. operating panel.
Startup guide • Check whether the signal indicator On on the operating panel
The startup guide is lit.
• is started the first time CUE is connected to supply voltage • Go through the startup guide at startup. If the startup guide is
activated later on, the settings made will be reset. Set CUE to
• can be started in [Favourites] > "Q4" > "Run startup guide"
the correct values for the pump application. The startup guide
• will start if CUE is reset to the factory setting. is described in detail in the CUE installation and operating
If CUE is in alarm state, you must carry out fault finding based on instructions.
the alarm code before activating the startup guide, if necessary. • Check that the settings in the installation menu match the
An alarm may be caused by wrong settings! pump application. (The displays are described in detail in the
Resetting to factory setting CUE installation and operating instructions.)
Before resetting CUE to the factory setting, get a complete • Check the status display of the operating panel if the pump
overview of the settings and possible functions required by CUE. has stopped.
To reset CUE to factory setting, proceed as follows: If the above items are according to the CUE installation and
1. Switch off the mains supply to CUE. operating instructions and the pump application, but a fault still
exists, continue the fault finding in section 3.4 Fault finding using
2. Switch on the mains supply to CUE while you press [Status],
alarm and warning codes.
[Main menu] and [OK] simultaneously for at least 3 seconds.
When CUE has been reset to factory setting, go through the
startup guide.
Contacting Grundfos
State these pieces of information when you contact Grundfos to
get help for fault finding:
• nameplate data of the pump or system which CUE controls or
is part of
• nameplate data of CUE
• status of the indicator lights on the operating panel
• any alarm or warning text and the code number on the display.

7
 3.4 Fault finding using alarm and warning codes
English (GB)

Besides being indicated by the indicator lights on the operating

panel, faults are also shown as codes in the display.
3.4.1 Alarm and warning list
The list gives you an overview of the possible alarms and
warnings and a description of the causes and suggestions for
remedy.
These abbreviations are used in the column "Type":
W: Warning.
A: Alarm.
L: Locked alarm: The alarm cannot be reset until the mains
supply has been switched off.
1): The action in case of alarm depends on the pump type.

Alarm
Description Cause Remedy Type
code
The control card voltage is below 10 V from terminal Remove the wiring from terminal 50. If the
50. warning clears, the problem is with the
Remove some of the load from terminal 50, as the customer wiring. If the warning does not
10 V supply is overloaded. clear, replace the control card.
1 10 V low W
Maximum. 15 mA or minimum 590 Ω.
This condition can be caused by a short in a
connected potentiometer or improper wiring of the
potentiometer.
Sensor 1 (terminal 54):
The analog input signal has fallen below these
control values for more than 500 ms:
Type: 4-20 mA: Alarm under 2 mA (reset over 3
mA).
Type: 2-10 V: Alarm under 1 V (reset over 1.5 V).
The types 0-20 mA and 0-10 V are not monitored.
Fault at startup:
1. The setting of contact A54 for selection of signal Set the contact correctly according to
type is incorrect. section "Connection of a thermistor (PTC) to
CUE" in the CUE installation and operating
instructions.
2. The setting is incorrect for the sensor. Correct the sensor settings.
3. The sensor connection is incorrect. Connect the sensor correctly according to
2 Live zero error W/A
section "Wiring diagram, signal terminals" in
the CUE installation and operating
instructions.
Fault after startup:
1. Incorrect supply voltage to sensor. Check that there are 24 ± 1 VDC between
terminals 12 and 55:
• If the voltage is not okay, contact
Grundfos Service.
• If the voltage is okay, check if there is
minimum 4 mA or 1 V between terminals
54 and 55. If yes, contact Grundfos
Service.
2. Sensor is defective or sensor cable is missing. If the cable is missing, or the sensor is
defective, contact Grundfos Service.
No motor has been connected to the output of the Check the connection between the drive and
adjustable frequency drive. This warning or alarm the motor.
3 No motor W/A
will only appear if programmed by the user in
parameter 1-80, Function at Stop.

8
Alarm

English (GB)
Description Cause Remedy Type
code
Re-establish the voltage supply to CUE
according to the nameplate.
If the fuses blow again or the alarm cannot
be reset, contact Grundfos Service.
• Check for unbalance between the phases
by reducing the load.
Missing phase, or the supply voltage unbalance is If the fault disappears by reducing the
4 Mains phase loss W/A
too high. speed to 30 %, the cause is unbalance.
• Check and tighten all supply terminals.
• Contact the electricity supply authorities.
CUE can operate with phase failure and
unbalance up to a load of 30 to 40 %.
See section 4.1 Checking the rectifier, static
test.
The intermediate circuit voltage (DC) is higher than
DC link voltage the high voltage warning limit. The limit is
5 Contact Grundfos Service. W
high dependent on the drive voltage rating. The
adjustable frequency drive is still active.
The intermediate circuit voltage (DC) is lower than
DC link voltage the low voltage warning limit. The limit is dependent
6 Contact Grundfos Service. W
low on the drive voltage rating. The adjustable
frequency drive is still active.
• Enable the overvoltage control function in
parameter 2-17.
If the intermediate circuit voltage exceeds the limit,
• Extend the ramp deceleration time in
7 DC overvoltage the adjustable frequency drive trips after a time W/A
parameter 3-42.
delay.
• Increase parameter "14-26 Trip Delay" at
"Inverter Fault".
If the intermediate circuit voltage (DC) drops below • Check that the supply voltage matches
the undervoltage limit, the adjustable frequency the drive voltage.
8 DC undervoltage W/A
drive trips after a fixed time delay. The time delay • Perform an input voltage test.
varies with unit size. • Perform a soft-charge circuit test.
• Compare the output current shown on the
operating panel (parameter 16-14) with
the drive rated current (parameter 16-36).
• Display the Inverter Thermal (parameter
The adjustable frequency drive is about to cut out
16-35) on the operating panel, and
because of an overload (too high current for too
monitor the value. When running above
long). The counter for electronic, thermal inverter
the drive continuous current rating, the
protection gives a warning at 98 % and trips at 100
Inverter counter should increase. When running
9 %, while giving an alarm. The adjustable frequency W/A
overloaded below the drive continuous current rating,
drive cannot be reset until the counter is below 90
the counter should decrease.
%.
• Set the Function at Inverter Overload in
The fault is that the adjustable frequency drive is
parameter "14-61" to "Derate".
overloaded by more than 100 % for too long.

See the derating section in the CUE data

booklet for more details if a high switching
frequency is required.
• Check if the motor is overheating.
• Check if the motor is mechanically
According to the electronic thermal protection overloaded.
(ETR), the motor is too hot.
• Check that the motor parameter "1-24
Select whether the adjustable frequency drive gives
Motor overload Motor Current" is set correctly.
10 a warning or an alarm when the counter reaches W/A
temperature • Check that the motor data in parameters
100 % in parameter 1-90 Motor Thermal Protection.
1-20 through 1-25 are set correctly.
The fault is that the motor is overloaded by more
than 100 % for too long. • Check the setting in parameter "1-91,
Motor External Fan".
• Run AMA in parameter 1-29.

9
 Alarm
English (GB)

Description Cause Remedy Type

code
• Check if the motor is overheating.
• Check if the motor is mechanically
overloaded.
• Make sure that the thermistor is
connected correctly between terminal 53
or 54 (analog voltage input) and terminal
The thermistor or the thermistor connection is 50 (+10 V supply), or between terminal 18
disconnected. Select whether the adjustable or 19 (digital input PNP only) and terminal
Motor thermistor
11 frequency drive should give a warning or an alarm 50. W/A
overtemp
when the counter reaches 100 % in parameter 1-90 • If a KTY sensor is used, check for correct
Motor Thermal Protection. connection between terminal 54 and 55.
• If using a thermal switch or thermistor,
check the programming of parameter 1-93
matches sensor wiring.
• If using a KTY sensor, check the
programming of parameters 1-95, 1-96,
and 1-97 match sensor wiring.
The torque is higher than the value in parameter "4-
16 Torque Limit Motor Mode" (in motor operation), Parameter 14-25 can be used to change this
12 Torque limit or the torque is higher than the value in parameter from a warning only condition to a warning W/A
"4-17 Torque Limit Generator Mode" (in followed by an alarm.
regenerative operation).
• Remove the power from the drive.
The inverter peak current limit, approx. 200 % of the
• Check that the motor shaft can be turned.
rated current, is exceeded. The warning lasts about
• Check that the motor size matches the
13 Overcurrent 1.5 sec. Then the adjustable frequency drive trips W/A
drive.
and issues an alarm. If extended mechanical brake
control is selected, trip can be reset externally. • Check that the motor data is set correctly
in parameters 1-20 to 1-25.
Turn off the adjustable frequency drive and
remove the earth fault.
There is a discharge from the output phases to
Measure the resistance to earth of the motor
14 Earth fault earth, either in the cable between the adjustable A
leads and the motor with a megohmmeter to
frequency drive and the motor or in the motor itself.
check for earth faults in the motor.
Perform current sensor test.
A fitted option is not operational with the present
control board hardware or software.
Record the value of the following parameters and
contact Grundfos:
15-40 FC Type
15-41 Power Section
Hardware
15 15-42 Voltage Contact Grundfos Service. A
mismatch
15-43 Software Version
15-45 Actual Type code String
15-49 SW ID Control Card
15-50 SW ID Power Card
15-60 Option Mounted (for each option slot)
15-61 Option SW Version (for each option slot)
There is short-circuiting in the motor or on the motor Turn off the adjustable frequency drive and
16 Short circuit A
terminals. remove the short circuit.
There is no communication to the adjustable
Check the connections on the serial
frequency drive.
communication cable.
The warning will only be active when parameter 8-
Increase parameter 8-03 Control Word
04 Control Word Timeout Function is NOT set to
Control word Timeout Time.
17 OFF. W/A
timeout Check the operation of the communication
If parameter 8-04 Control Word Timeout Function is
equipment.
set to Stop and Trip, a warning appears and the
Verify proper installation based on EMC
adjustable frequency drive ramps down until it trips,
requirements.
while giving an alarm.
The speed has not been able to exceed parameter
1-77 Compressor Start Max Speed [RPM] during
18 Start failed Check that motor is not blocked. A
start within the allowed time that was set in
parameter 1-79 Compressor Start Max Time to Trip.
The parameter is out of range. The parameter
21 Parameter error Set the affected parameter to a valid value. W/A
number is shown on the operating panel.
The fan warning function is an extra protection
function that checks if the fan is running/mounted.
The fan warning can be disabled in parameter 14-53 Check fan resistance.
23 Internal fan fault W
Fan Monitor ([0] Disabled). Check soft charge fuses.
For the D, E, and F Frame drives, the regulated
voltage to the fans is monitored.

10
Alarm

English (GB)
Description Cause Remedy Type
code
The fan warning function is an extra protection
function that checks if the fan is running/mounted.
The fan warning can be disabled in parameter 14-53 Check fan resistance.
24 External fan fault W
Fan Monitor ([0] Disabled). Check soft charge fuses.
For the D, E, and F Frame drives, the regulated
voltage to the fans is monitored.
Brake resistor
25 Contact Grundfos Service. W
short circuit
Brake resistor
26 Contact Grundfos Service. W/A
power limit
Brake chopper
27 Contact Grundfos Service. W/A
fault
Brake check
28 Contact Grundfos Service. W/A
failed
• The ambient temperature too high.
• Too long motor cable.
• Incorrect clearance above and below the
drive.
• Dirty heat sink.
• Blocked air flow around the drive.
• Damaged heat sink fan.
The maximum temperature of the heat sink has
• For the D, E, and F Frame Drives, this
been exceeded. The temperature fault will not be
alarm is based on the temperature
29 Heat sink temp reset until the temperature falls below a defined W/A
heat sink temperature. The trip and reset points are measured by the heat sink sensor
mounted inside the IGBT modules. For
different based on the drive power size.
the F Frame drives, this alarm can also be
caused by the thermal sensor in the
Rectifier module.
• Troubleshooting:
• Check fan resistance.
• Check soft charge fuses.
• Check IGBT thermal sensor.
Motor phase U Motor phase U between the adjustable frequency Turn off the adjustable frequency drive and
30 A
missing drive and the motor is missing. check motor phase U.
Motor phase V Motor phase V between the adjustable frequency Turn off the adjustable frequency drive and
31 A
missing drive and the motor is missing. check motor phase V.
Motor phase W between the adjustable frequency
Motor phase W Turn off the adjustable frequency drive and
32 drive and the motor is missing. A
missing check motor phase W.

Too many power-ups have occurred within a short

33 Inrush fault Let unit cool to operating temperature. A
time period.
Fieldbus
The serial communication bus on the
34 communication Contact Grundfos Service. W/A
communication option card is not working.
fault
• Wait for 30 seconds until the drive is
An option alarm is received. The alarm is option-
35 Option fault completely powered on. W/A
specific.
• Check the communication.
This warning/alarm is only active if the supply
Check the fuses to the adjustable frequency
36 Mains failure voltage to the adjustable frequency drive is lost and W/A
drive.
parameter "14-10 Mains Failure" is not set to OFF.
• Cycle the power.
• Check that the option is properly installed.
38 Internal fault A
• Check for loose or missing wiring.
• Contact Grundfos Service.
• Check the ribbon cable between the
No feedback from the heat sink temperature sensor.
power card and the gate drive card.
39 Heat sink sensor The signal from the IGBT thermal sensor is not A
• Check for a defective power card.
available on the power card.
• Check for a defective gate drive card.
Check the load connected to terminal 27, or
Overload of
remove short-circuit connection.
40 Digital Output Terminal 27 is overloaded. W
Check parameter "5-00 Digital I/O Mode"
Terminal 27
and parameter "5-01 Terminal 27 Mode".
Check the load connected to terminal 29, or
Overload of
remove short-circuit connection.
41 Digital Output Terminal 29 is overloaded. W
Check parameter "5-00 Digital I/O Mode"
Terminal 29
and parameter "5-02 Terminal 29 Mode".

11
 Alarm
English (GB)

Description Cause Remedy Type

code
Overload of For X30/6, check the load connected to X30/6 or Check parameter "5-32 Term X30/6 Digi Out
Digital Output on remove short-circuit connection. (MCB 101)".
X30/6 or
42 W
Overload of For X30/7, check the load connected to X30/7 or Check parameter "5-33 Term X30/7 Digi Out
Digital Output on remove short-circuit connection. (MCB 101)".
X30/7
• Check for proper earthing and loose
connections.
Protective earth
45 Earth fault • Check for proper wire size. A
fault 2
• Check the motor cables for short circuits
or leakage currents.
• Check for a defective power card.
• Check for a defective control card.
Power card The supply on the power card is out of range.
46 • Check for a defective option card. A
supply
• If a 24 V DC supply is used, verify proper
supply power.
47 24 V supply low The supply on the power card is out of range. Check for a defective power card. W
The 1.8 VDC supply used on the control card is • Check for a defective control card.
48 1.8 V supply low outside of allowable limits. The power supply is • If an option card is present, check for W
measured on the control card. overvoltage.
The speed is not within the specified range in • Check the parameters 4-11 and 4-13.
49 Speed limit parameter 4-11 Motor Speed Low Limit [RPM] and • Check the parameter 1-86. W
parameter 4-13 Motor Speed High Limit [RPM].
AMA calibration
50 The AMA does not work. Contact Grundfos Service. A
failed
AMA check Unom The setting of motor voltage, motor current and Check the settings in parameters 1-20 to 1-
51 A
and Inom motor power is presumably wrong. 25.
Check the settings in parameter "1-24 Motor
52 AMA low Inom The motor current is too low. A
Current".
AMA motor too
53 The motor is too big for the AMA to be carried out. Contact Grundfos Service. A
big
AMA motor too
54 The motor is too big for the AMA to be carried out. Contact Grundfos Service. A
small
AMA parameter The parameter values found from the motor are
55 Contact Grundfos Service. A
out of range outside the acceptable range.
AMA interrupted
56 The AMA has been interrupted by the user. Contact Grundfos Service. A
by user
Try to start the AMA again a number of times, until
the AMA is carried out. Please note that repeated
57 AMA timeout runs may heat the motor to a level where the Contact Grundfos Service. A
resistances R s and Rr are increased. In most cases,
however, this is not critical.
AMA internal
58 The AMA cannot be implemented. Contact Grundfos Service. A
fault
• Ensure that the motor data in parameters
1-20 to 1-25 is set correctly.
The current is higher than the value in parameter "4-
59 Current limit • Increase the current limit if necessary. W
18 Current Limit".
• Ensure that the system can operate safely
at a higher limit.
Clear the external fault condition. To resume
A digital input signal indicates a fault condition
to normal operation, apply 24 V DC to the
60 External interlock external to the drive. An external interlock has W
terminal programmed for external interlock,
commanded the drive to trip.
and reset the drive.
• Check the settings for warning, alarm and
disabling in parameter 4-30 "Motor
Feedback Loss Function".
An error is detected between the calculated speed
• Set the tolerable error in parameter "4-31
61 Feedback error and the speed measurement from the feedback W/A
Motor Feedback Speed Error".
device.
• Set the tolerable feedback loss time in
parameter 4-32 "Motor Feedback Loss
Timeout".
• Check the application for possible
causes.
Output frequency The output frequency is higher than the value set in
62 • Increase the output frequency limit. W
at maximum limit parameter "4-19 Max Output Frequency".
Ensure that the system can operate safely
at a higher output frequency.

12
Alarm

English (GB)
Description Cause Remedy Type
code
The load and speed combination demands a motor
64 Voltage limit Contact Grundfos Service. W
voltage higher than the actual DC link voltage.
• Check that the ambient operating
temperature is within the limits.
Control Card Control card overtemperature: The cut-out
65 • Check for clogged filters. W/A
Overtemperature temperature of the control card is 80 °C (176 °F).
• Check the fan operation.
• Check the control card.
• The heat sink temperature measured as 0
°C (32 °F) could indicate that the
temperature sensor is defective, causing
Heat sink This warning is based on the temperature sensor in the fan speed to increase to the
66 W
temperature low the IGBT module. maximum. If the sensor wire between the
IGBT and the gate drive card is
disconnected, this warning results.
• Check the IGBT thermal sensor.
Option module
One or more options have either been added or Check that the configuration change is
67 configuration has A
removed since the last power-down. intentional, and reset the unit.
changed
Safe stop has been activated. To resume normal
operation, apply 24 V DC to terminal 37, then send
Safe stop Check the contacts and switches between
68 a reset signal (via Bus, Digital I/O, or by pressing A
activated terminals 12/13 and 37.
the reset key). See parameter 5-19, Terminal 37
Safe Stop.
• Check that the ambient operating
temperature is within limits.
Power card The temperature sensor on the power card is either
69 • Check for clogged filters. A
temperature too hot or too cold.
• Check the fan operation.
• Check the power card.
Illegal FC The actual combination of control board and power
70 Contact Grundfos Service. A
Configuration board is illegal.
Safe stop has been activated from the MCB 112
PTC Thermistor Card (motor too warm). Normal
operation can be resumed when the MCB 112
applies 24 V DC to T-37 again (when the motor
temperature reaches an acceptable level), and the
71 PTC 1 safe stop digital input from the MCB 112 is deactivated. Contact Grundfos Service. W/A
When that happens, a reset signal must be sent (via
serial communication, digital I/O, or by pressing the
reset button on keypad). Note that if automatic
restart is enabled, the motor may start when the
fault is cleared.
Safe stop with trip lock. Unexpected signal levels on
Dangerous
72 safe stop and input from the MCB 112 PTC Contact Grundfos Service. A
failure
thermistor card.
The motor is safe-stopped. Note that with automatic
Safe stop auto Check the contacts and switches between
73 restart enabled, the motor may start when the fault W
restart terminals 12/13 and 37.
is cleared.
• Confirm that the spare part and its power
The required number of power units does not match
card are the correct part number.
the detected number of active power units. If the
76 Power unit setup • Ensure that the 44-pin cables between W
power card connection is lost, the unit also triggers
the MDCIC and power cards are mounted
this warning.
properly.
This warning indicates that the drive is operating in
reduced power mode (meaning less than the
Reduced power
77 allowed number of inverter sections). This warning Contact Grundfos Service. W
mode
is generated on power cycle when the drive is set to
run with fewer inverters and will remain on.
Illegal power The scaling card is the incorrect part number or not
79 section installed. Also MK102 connector on the power card Contact Grundfos Service. A
configuration could not be installed.
Drive initialized Parameter settings are initialised to default settings
80 Contact Grundfos Service. A
to default value after a manual reset.
81 CSIV corrupt CSIV file has syntax errors. Contact Grundfos Service. A
CSIV parameter
82 CSIV failed to initialize a parameter. Contact Grundfos Service. A
error
Switch S202 has to be set in position OFF (voltage
Analog input 54
91 input) when a KTY sensor is connected to analog Check the dip switch in the drive. A
wrong settings
input terminal 54.

13
 Alarm
English (GB)

Description Cause Remedy Type

code
A no-load situation has been detected in the
92 No-flow See parameter group 22-2. A
system.
A no-flow situation and high speed indicates that the
93 Dry pump See parameter group 22-2. A
pump has run dry.
Feedback stays lower than the setpoint, which may
94 End of curve See parameter group 22-5. A
indicate leakage in the pipe system.
Torque is below the torque level set for no-load,
95 Broken belt See parameter group 22-6. A
indicating a broken belt.
Motor start is delayed due to active short-cycle
96 Start delayed See parameter group 22-7. A
protection.
Stopping the motor is delayed due to active short-
97 Stop delayed See parameter group 22-7. W
cycle protection.
The time is not set or RTC clock (if mounted) has
98 Clock fault See parameter group 0-7. W
failed.
99 Locked rotor The rotor is blocked. Contact Grundfos Service. A
100 Derag limit fault The deragging feature failed during execution. Check the pump impeller for blockage. A
The fan is not operating. The fan monitor checks
that the fan is spinning at power-up or whenever the
Cycle power to the drive to determine if the
104 Mixing fan fault mixing fan is turned on. The mixing-fan fault can be W/A
warning or alarm returns.
configured as a warning or an alarm trip in
parameter "14-53 Fan Monitor".
System One or more of the system temperature
148 Contact Grundfos Service. W/A
temperature measurements is too high.
The drive is operating in fire mode. The warning
200 Fire mode clears when fire mode is removed. Refer to the fire Contact Grundfos Service. W
mode data in the alarm log.
The drive has entered fire mode. Cycle power to the
Fire mode was
201 unit to remove the warning. Refer to the fire mode Contact Grundfos Service. W
active
data in the alarm log.
The report value in the alarm log indicates
This alarm is only for multi-drive systems. It is which drive module generated the alarm:
equivalent to alarm 27, Brake chopper fault. 1: Left drive module.
• The DC fuse is blown. 2: Second drive module from left.
243 Brake IGBT A
• The brake jumper is not in position. 3: Third drive module from left (in 4-module
• The Klixon switch opened due to an systems).
overtemperature condition in the brake resistor. 4: Fourth drive module from left (in 4-module
systems).
• Check the ambient temperature, it may be
too high.
The maximum temperature of the heat sink has • Check the length of the motor cables.
been exceeded. The temperature fault cannot reset They may be too long.
until the temperature drops below a defined heat
Heat sink • Incorrect airflow clearance above or
244 sink temperature. A
temperature below the AC drive.
The trip and reset points are different based on the
• Check for blocked airflow around the unit.
power size. This alarm is equivalent to alarm 29,
"Heat Sink Temp". • Check to see if the heat sink fan is
damaged.
• Check if the heat sink is dirty.
No feedback from the heat sink temperature sensor.
The signal from the IGBT thermal sensor is not
available on the power card. This alarm is
equivalent to alarm 39, Heat sink sensor. Check the following:
The report value in the alarm log indicates which
• Power card.
drive module generated the alarm:
245 Heat sink sensor • Gate drive card. A
1: Left drive module.
2: Second drive module from left. • Ribbon cable between the power card and
3: Third drive module from left (in 4-module the gate drive card.
systems).
4: Fourth drive module from left (in 4-module
systems).

14
Alarm

English (GB)
Description Cause Remedy Type
code
This alarm is only for multi-drive systems. It is
equivalent to alarm 46, Power card supply. The
report value in the alarm log indicates which drive
module generated the alarm:
Power card 1: Left drive module.
246 Check the steps for alarm 46. A
supply 2: Second drive module from left.
3: Third drive module from left (in 4-module
systems)
4: Fourth drive module from left (in 4-module
systems).
This alarm is only for multi-drive systems. It is
equivalent to alarm 69, Power card temperature.
The report value in the alarm log indicates which
drive module generated the alarm:
Power card 1: Left drive module.
247 Check the steps for alarm 69. A
temperature 2: Second drive module from left.
3: Third drive module from left (in 4-module
systems).
4: Fourth drive module from left (in 4-module
systems).
This alarm is only for F-frame drives. It is equivalent
to Alarm 79. The report value in the alarm log
indicates which power module generated the alarm:
Illegal power
1: Left most inverter module.
248 section Check the steps for alarm 79. A
2: Middle inverter module in F2 or F4 drive.
configuration
3: Right inverter module in F1 or F3 drive.
4: Right inverter module in F2 or F4 drive.
5: Rectifier module.
This alarm is only for multi-drive systems. It is
equivalent to alarm 79, Illegal power section
configuration. The report value in the alarm log
indicates which drive module generated the alarm:
Temperature of
1: Left drive module.
249 the rectifier heat Check the steps for alarm 79. A
2: Second drive module from left.
sink
3: Third drive module from left (in 4-module
systems).
4: Fourth drive module from left (in 4-module
systems).
Select the correct type code in parameter
The power or switch mode power supply has been
"14-23 Typecode Setting" according to the
250 New spare part exchanged. The adjustable frequency drive type W
label on the unit. Remember to select "Save
code must be restored in EEPROM.
to EEPROM" to complete.
The power card or other components have been Reset to remove the warning and to resume
251 New type code w
replaced and the type code has been changed. normal operation.
A signal from an external device, for example flow
switch, was not received within the time specified in Run the pump (carefully) in Hand mode, to
The flow is not parameter 29-50 after start signal (startup see if there actually is flow in the system.
274 A
confirmed monitoring). It could be caused by for example a Subsequently check the functionality of the
defective flow switch, defective pump, closed inlet flow switch.
valve, no water on the inlet side.
A signal from an external device (flow switch) was
not received or lost during a running condition, see
Run the pump (carefully), to see if there
Flow switch parameter 29-52.
275 actually is flow in the system. Subsequently A
failure It could be caused by defective flow switch,
check the functionality of the flow switch.
defective pump, closed inlet valve, no water on the
inlet side.

15
 Alarm
English (GB)

Description Cause Remedy Type

code
Check if the digital input set to External fault
is open or closed.
• If the input is closed, reset the alarm
cause in the external control circuit.
• If the input is open (there is no fault signal
One of the digital inputs from the external control circuit):
• DI2 (see display 3.9) – Pull the terminal block for the external
2004 External fault • DI3 (see display 3.10) input signals out of CUE. A
• DI4 (see display 3.11) is set to External fault, and • If the warning disappears, the fault is
the input has been or is still closed. overload in the control circuit for the
external setpoint.
• If the warning does not disappear, contact
Grundfos Service.
See section 4.4 Checking the intermediate
voltage.
The D-end motor bearing is too hot. The motor Clean the motor.
cooling is not at optimum:
a) The motor is so dirty that optimum cooling
cannot be achieved.
Too high bearing b) The fan is so dirty that optimum cooling cannot Replace the fan.
2007 W
temperature be achieved.
c) The bearing is not lubricated correctly. Check the lubrication of the bearing.
This is the normal state if the temperature
exceeds the factory setting selected for the
motor.
The ND-end motor bearing is too hot. Clean the motor.
Motor cooling is not at optimum:
a) The motor is so dirty that optimum cooling
cannot be achieved.
Too high bearing b) The fan is so dirty that optimum cooling cannot Replace the fan.
2008 A
temperature be achieved.
c) The bearing is not lubricated correctly. Check the lubrication of the bearing.
This is the normal state if the temperature
exceeds the factory setting selected for the
motor.
External setpoint (terminal 53):
The external setpoint has fallen below these control
values for more than 500 ms:
Type: 4-20 mA: Alarm under 2 mA (reset over 3
mA).
Type: 2-10 V: Alarm under 1 V (reset over 1.5 V).
The types 0-20 mA and 0-10 V are not monitored.
Fault at startup:
a) The setting of contact A53 for selection of signal Set the contact correctly according to the
type is incorrect. settings in the CUE installation and
Setpoint signal operating instructions.
2010 A
outside range b) The setting in display "3.3 Ext. setpoint" is not
Correct the sensor setting.
correct for the signal in question.
c) The connection of the external setpoint signal is
Correct the setpoint signal.
incorrect.
d) The signal transmitter or the signal cable If the signal transmitter or cable is defective,
defective. replace the defective part.
Fault after startup:
a) Missing voltage supply to the external setpoint Check if the voltage supply is connected.
signal. See the CUE installation and operating
instructions for further information.

16
Alarm

English (GB)
Description Cause Remedy Type
code
Sensor 1 (terminal 54):
The analog input signal has fallen below these
control values for more than 500 ms:
Type: 4-20 mA: Alarm under 2 mA (reset over 3
mA).
Type: 2-10 V: Alarm under 1 V (reset over 1.5 V).
The types 0-20 mA and 0-10 V are not monitored.
Fault at startup:
a) No sensor is connected. Connect a sensor according to the section
"Connecting the signal terminals" in the
CUE installation and operating instructions.
b) The setting of contact A54 for selection of signal Set the contact correctly according to the
type is incorrect. settings in the CUE installation and
operating instructions.
3. The setting in display 3.15 is incorrect. Correct the sensor setting.
c) The sensor connection is incorrect. Connect the sensor correctly according to
Sensor 1 the section "Connecting the signal
2011 A
outside range terminals" in the CUE installation and
operating instructions.
d) The alarm is given during the startup guide if an Go through the startup guide again, and
operating mode with sensor has been selected, select an operating mode that does not
and no sensor is connected. require a sensor.
e) Missing voltage supply to the sensor. Check that there are 24 ± 1 V DC between
terminals 12 and 55:
• If the voltage is not okay, see section
4.4 Checking the intermediate voltage.
If the voltage is okay, remove the wire from
terminal 55, and check that there are
minimum 2 mA or 1 V between terminal 55
and the wire. If yes, see section
4.4 Checking the intermediate voltage.
Fault after startup:
a) Sensor or sensor cable defective. If the cable or sensor is defective, replace
the defective part.
Sensor input 2 (terminal 2 of the MCB 114) is or has
been under the control value.
Type: 4-20 mA: Alarm under 2 mA (reset over 3
mA).
Fault at startup:
a) The CUE menu setting does not match the
Check the setting in display "3.16 Sensor 2".
sensor type installed.
b) The sensor connection is incorrect. Check the connection according to the
wiring diagram for MCB 114 in the CUE
Sensor 2
2012 installation and operating instructions. A
outside range
c) Sensor or sensor cable defective. If the cable or sensor is defective, replace
the defective part.
Fault after startup:
a) Missing voltage supply to the sensor. Check that there are 24 ± 1 V DC between
terminals 1 and 3 of the MCB 114
• If the voltage is okay, remove the wire
from terminal 2, and check that there are
minimum 2 mA between terminal 3 and
the wire.

17
 Alarm
English (GB)

Description Cause Remedy Type

code
The temperature sensor connected to terminal 5 in
the MCB 114 sensor input module measures a value
under -50 °C or over 200 °C.
a) The sensor connection is incorrect. Check the connection according to the CUE
installation and operating instructions.
b) The sensor is defective. Measure the sensor resistance using an
ohmmeter:
• Type Pt100:
If the resistance is less than 80 ohm
Temperature (corresponding to -50 °C) or greater than
2013 sensor 1 240 ohm (corresponding to 200 °C), the A
outside range sensor is defective and must be replaced.
At 20 °C, the resistance must be 107
ohm.
• Type Pt1000:
If the resistance is less than 800 ohm
(corresponding to -50 °C) or greater than
1773 ohm (corresponding to 200 °C), the
sensor is defective and must be replaced.
At 20 °C, the resistance must be 1077
ohm.
The temperature sensor connected to terminal 8 in
the MCB 114 sensor input module measures a value
under -50 °C or over 200 °C.
a) The sensor connection is incorrect. Check the MCB 114 sensor input
connection. See the CUE installation and
operating instructions for further details.
b) The sensor is defective. Measure the sensor resistance using an
ohmmeter:
• Type Pt100:
Temperature If the resistance is less than 80 ohm
2014 sensor 2 (corresponding to -50 °C) or greater than A
outside range 240 ohm (corresponding to 200 °C), the
sensor is defective and must be replaced.
At 20 °C, the resistance must be 107
ohm.
• Type Pt1000:
If the resistance is less than 800 ohm
(corresponding to -50 °C) or greater than
1773 ohm (corresponding to 200 °C), the
sensor is defective and must be replaced.
At 20 °C, the resistance must be 1077
ohm.
Limit 1 The function can be set to monitor the
2016
exceeded following:
– sensor 1 or 2
– external setpoint or
– temperature sensor 1 or 2.
Procedure:
This is a monitoring function offering information,
1. Using PC Tool E-Products, check which
warning or alarm if a low or high limit is exceeded.
function is being monitored. W/A
Limit 2 The function can only be set by means of Grundfos
2017 PC Tool E-Products. 2. Check in the pump system whether the
exceeded
alarm or warning is real. If it is real,
remedy the fault.
3. If the alarm or warning seems to be
wrong for the pump system, troubleshoot
according to the selected sensor using
this manual.

18
Overload alarms

English (GB)
48/16
Ishort 49/13
ICUE - 200 %
55/59 Overload, current
The pump is overloaded, but the alarm is
not active yet.
48/9
ICUE, 1 minute - 110 %
ICUE, max. - 100 %
55/12 Overload, torque

Imotor 48/10 Overload, thermal

Imotor <= ICUE, max. (nameplate)

TM04 1969 1508

Fig. 7 Overload alarms

4. Checking the mains components

The check of the mains components of CUE is divided into these
single procedures:
4.1 Checking the rectifier, static test
4.2 Checking the IGBTs, static test
4.3 Checking the IGBTs, dynamic test
4.4 Checking the intermediate voltage
4.5 Checking the current sensor
4.6 Setting the type code.

If it is necessary to replace rectifiers and/or IGBTs, it

is important to clean the heat sink of old cooling
paste and apply an even layer of new cooling paste
over the entire heat sink. Some CUE enclosures
have rectifiers and IGBTs on the power board.

19
 4.1 Checking the rectifier, static test
English (GB)

Always carry out the static test of the rectifier after each repair.
Before beginning the test:
1. Switch off the mains supply.
2. Remove the supply cable.
3. Set the multimeter to diode test.
The position of the terminals DC+ and DC- differs from enclosure
to enclosure.
Measurement on diodes and thyristors
Note that the diodes are not fitted directly on the terminals where
the measurement takes place. OL (Open Line, i.e. no connection)
may therefore indicate an interruption between the terminal and
diode. Check this before replacing the diode or the board where
the diode is fitted.

Diode drop voltage approx. 0.4 OL: Diode blocked = OK. OL: Thyristor blocked = OK. OL: Thyristor blocked = OK.
V; < 0.3 V or > 0.5 V: Diode Other indication: Diode Other indication: Diode Other indication: Diode
defective. defective. defective. defective.

Measurements

Step 1 Step 2 Step 3 Step 4

Enclosures A2, A3, A5, B3

+DC +DC - +
-DC + -
L1 + - - +
L2 + - - +
TM03 9014 2807

L3 + - - +
Indication 0.4 OL 0.4 OL

-DC
+ = positive test pin
Terminals in enclosures A2 and A3 (shown with - = negative test pin
mains supply cable connected).
Enclosures A5 and B3 have similar terminals.
Measurements
+DC Step 1 Step 2 Step 3 Step 4
Enclosures B1, B2

DC+ - +
DC- + -
L1 + - - +
L2 + - - +
L3 + - - +
Indication 0.4 OL 0.4 OL
-DC
+ = positive test pin
- = negative test pin

Measurements
DC-
+DC Step 1 Step 2 Step 3 Step 4
DC+ - +
Enclosure B4

DC- + -
L1 + - - +
L2 + - - +
L3 + - - +
Indication 0.4 OL 0.4 OL
DC+ -DC
+ = positive test pin
- = negative test pin

20
 Measurements

English (GB)
+DC Step 1 Step 2 Step 3 Step 4
Enclosures C1, C2

DC+ - +
DC- + -
L1 + - - +
L2 + - - +
L3 + - - +
Indication OL OL 0.4 OL
-DC
+ = positive test pin
- = negative test pin

Measurements
+DC Step 1 Step 2 Step 3 Step 4
Enclosures C3, C4

DC+ - +
DC- + -
L1 + - - +
L2 + - - +
L3 + - - +
Indication OL OL 0.4 OL
-DC
+ = positive test pin
- = negative test pin

4.2 Checking the IGBTs, static test

Always carry out the static test of the IGBTs after each repair.
Before beginning the test:
1. Switch off the mains supply, and wait until the capacitors have
discharged.
2. Remove the supply cable.
3. Remove the motor cable.
4. Set the multimeter to diode test.
The test shown here is actually a test of the freewheel diode of
the IGBT component. If the freewheel diode is okay, it is assumed
that the IGBT component is so too.

Measurements
Enclosures A2, A3, A5, B3

DC+ Step 1 Step 2 Step 3 Step 4

DC+ + -
DC- - +
U - + + -
V - + + -
W - + + -
TM03 9014 2807

DC- Indication OL 0.4 OL 0.4

+ = positive test pin
- = negative test pin
Terminals in enclosures A2 and A3 (shown with
mains supply cable connected).
Enclosures A5 and B3 have similar terminals.
Measurements

DC+ Step 1 Step 2 Step 3 Step 4

Enclosures B1, B2

DC+ + -
DC- - +
U - + + -
V - + + -
W - + + -
Indication OL 0.4 OL 0.4
DC-
+ = positive test pin
- = negative test pin

21
 Measurements
English (GB)

DC-
Step 1 Step 2 Step 3 Step 4
DC+
DC+ + -
Enclosure B4

DC- - +
U - + + -
V - + + -
W - + + -
Indication OL 0.4 OL 0.4
DC+ DC-
+ = positive test pin
- = negative test pin

Measurements

Step 1 Step 2 Step 3 Step 4

DC+
Enclosures C1, C2

DC+ + -
DC- - +
U - + + -
V - + + -
W - + + -
Indication OL 0.4 OL 0.4
DC-
+ = positive test pin
- = negative test pin

Measurements

Step 1 Step 2 Step 3 Step 4

DC+
Enclosures C3, C4

DC+ + -
DC- - +
U - + + -
V - + + -
W - + + -
Indication OL 0.4 OL 0.4
DC-
+ = positive test pin
- = negative test pin

22
4.3 Checking the IGBTs, dynamic test

English (GB)
Always carry out the dynamic test of the IGBTs after each repair.
Before beginning the test:
1. Remove the motor cable.
2. Set the multimeter to 1000 VAC.
3. Switch on the mains supply.
4. Set CUE to a frequency of 50 Hz.
5. Switch on CUE.

Measure voltages:
• between terminals U and V
Enclosure A

• between terminals V and W

• between terminals U and W.
The voltages measured must be 360-380 V and may deviate from each
other by ± 1.5 %.

TM03 9014 2807

If the measurements deviate by more than ± 1.5 %, an IGBT is
defective, and the power board must be replaced.

Terminals in enclosures A2 and A3 (shown with mains

supply cable connected).
Enclosure A5 has similar terminals.
Enclosure B

The voltages measured must be 360-380 V and may deviate from each
other by ± 1.5 %.
If the measurements deviate by more than ± 1.5 %, an IGBT is
defective, and the power board must be replaced.
Enclosure C

The voltages measured will be 450 ± 25 V when CUE is set to 50 Hz/

1500 rpm and connected to a 400 V voltage supply.
If the measurements deviate by more than ± 1.5 %, an IGBT is
defective, and the power board must be replaced.

4.4 Checking the intermediate voltage

The intermediate voltage must be approx. 1.38 × mains voltage
(VAC).

Alarm/warning limits

Voltage supply 3 x 200-240 V 3 x 380-500 V 3 x 525-600 V

Overvoltage 410 VDC 855 VDC 975 VDC
Voltage warning high 390 VDC 810 VDC 943 VDC
Voltage warning low 205 VDC 410 VDC 585 VDC
Undervoltage 185 VDC 373 VDC 532 VDC

23
 4.5 Checking the current sensor
English (GB)

A defective current sensor sometimes shows itself as an earth

fault alarm which cannot be reset even when the motor cable has
been disconnected.

Testing the current sensor

1. Disconnect the motor cable from the terminals of CUE.
2. Switch on CUE.
3. Check the reading of the input power (display 2.7).
4. If the display shows another value than 0 W or if the earth fault alarm does not disappear if the motor cable is removed, the fault
causes are:
• Type code has not been set. See section 4.6 Setting the type code.
• Defective current sensor.
Physical position of the current sensor:
– Enclosures B1, C3, C4: On the power board.
– Enclosures B2, B3, B4: On the SMSP board.
– Enclosures C1, C2: On the current sensor board.

4.6 Setting the type code

If the power and/or SMPS board has been replaced, the CUE
type code must be set. The setting can be carried out by means
of the operating panel or PC Tool E-Products. The correct type
code is on the CUE nameplate.
1. Enter the value 00006100hex in parameter "14-29 Service
Code".
2. Enter parameter "14-23 Type code Setting" to access the
settings.
3. Select indexes [00] to [19] and enter values according to the
new type code.
4. Select index [20] and select "Save to EEPROM".
5. Alarm 251 "New Type code" appears on the display and the
drive is in trip locked state.
6. Power cycle the drive and reset the alarm.

24
4.7 Fault finding using PC Tool E-Products

English (GB)
In addition to the indicator lights on the operating panel, the fault
cause can be read via an alarm code on the display or in PC Tool
E-Products.
4.7.1 PC Tool E-products
PC Tool E-products is a software tool enabling communication
with GENIbus products from a computer running Microsoft®
Windows®.
Among other things, PC Tool E-Products can be used for fault
finding of E-products, including CUE.
Acquisition of PC Tool E-Products
PC Tool E-products can be acquired from GTI, which is a Lotus®
Notes® database.
Connecting the computer to CUE using PC Tool Link
A Grundfos PC Tool Link is used for the physical connection
between the computer and CUE. It converts RS485 used by CUE
into USB used by the PC. PC Tool Link also gives a galvanic
separation between CUE and the computer.

USB cable RS485 cable

Fig. 8 Connecting the computer to CUE using PC Tool Link (USB)

Connect the RS485 cable to terminals 61, 68 and 69 in CUE

(terminal block pos. 2 in fig. 9).

2
TM03 9025 2807

3-pole terminal block, RS485 bus

1: 10-pole terminal block, digital I/O
61: GENIbus Y
2: 3-pole terminal block, RS485 bus
68: GENIbus A
3: 6-pole terminal block, analog I/O
69: GENIbus B
Fig. 9 Signal terminals

25
 5. Upgrading the firmware
English (GB)

The firmware package is downloaded from Grundfos Technical

Information found on Insite under "Toolbox".
1. Go to Grundfos Insite and select "Toolbox".
2. Select "GTI - Grundfos Technical information".
3. Select "Service Support Tools".
4. Select the CUE firmware.
5. Copy the files to a USB stick.

6. Additional information
6.1 Special service tools

A B C

Pos. Description Further information Part number

A Torque screwdriver 0.5 - 4.0 Nm SV0435

Digital multimeter, type RMS, CAT III / 1000 V, (KAT III/1200 V for 400/690 V), with
B
diode testing function
C Clip-on amperemeter

6.2 Tightening torques

Tightening torques for terminals

Tightening torque [Nm]

Enclosure Mains Motor Earth Relay

91, 92, 93 96, 97, 98 95, 99 01-06

A2 1.8 1.8 3 0.6
A3 1.8 1.8 3 0.6
A5 1.8 1.8 3 0.6
B1 1.8 1.8 3 0.6
B2 4.5 4.5 3 0.6
B3 1.8 1.8 3 0.6
B4 4.5 4.5 3 0.6
C1 10 10 3 0.6
C2 141) / 242) 141) / 242) 3 0.6
C3 10 10 3 0.6
C4 141) / 242) 141) / 242) 3 0.6
1) 2
Conductor cross-section ≤ 95 mm .
2)
Conductor cross-section ≥ 95 mm2.

26
Appendix 1

Appendix
1. Alarm code 38 Internal fault
In case of alarm code 38, an additional code can be read via PC
Tool E-Products. Inform Grundfos Service for a detailed fault
remedy.

Alarm code Description

0 The serial port cannot be initialized. Serious hardware failure.
256 The power EEPROM data is defect or too old.
512 The control board EEPROM data is defect or too old.
513 Communication timeout reading EEPROM data.
514 Communication timeout reading EEPROM data.
515 The Application Orientated Control cannot recognize the EEPROM data.
516 Cannot write to the EEPROM because a write command is on progress.
517 The write command is under timeout.
518 Failure in the EEPROM.
Missing or invalid BarCode data in EEPROM 1024 – 1279 CAN telegram cannot be sent. (1027 indicates a
519
possible hardware failure.)
1281 Digital Signal Processor flash timeout.
1282 Power micro software version mismatch.
1283 Power EEPROM data version mismatch.
1284 Cannot read Digital Signal Processor software version.
1299 Option SW in slot A is too old.
1300 Option SW in slot B is too old.
1311 Option SW in slot C0 is too old.
1312 Option SW in slot C1 is too old.
1315 Option SW in slot A is not supported (not allowed).
1316 Option SW in slot B is not supported (not allowed).
1317 Option SW in slot C0 is not supported (not allowed).
1318 Option SW in slot C1 is not supported (not allowed).
1536 An exception in the Application Orientated Control is registered. Debug information written in LCP.
1792 DSP watchdog is active. Debugging of power part data Motor Orientated Control data not transferred correctly.
2049 Power data restarted.
2315 Missing SW version from power unit.
2816 Stack overflow Control board module.
2817 Scheduler slow tasks.
2818 Fast tasks.
2819 Parameter thread.
2820 LCP stack overflow.
2821 Serial port overflow.
2822 USB port overflow.
Parameter value outside its limits. Perform an initialization. Parameter number causing the alarm: Subtract the
3072-5122
code from 3072. Ex Error code 3238: 3238-3072 = 166 is outside the limit.
5123 Option in slot A: Hardware incompatible with Control board hardware.
5124 Option in slot B: Hardware incompatible with Control board hardware.
5125 Option in slot C0: Hardware incompatible with Control board hardware.
5126 Option in slot C1: Hardware incompatible with Control board hardware.
5376-6231 Out of memory.

27
Argentina Denmark Latvia Slovenia

Grundfos companies
Bombas GRUNDFOS de Argentina S.A. GRUNDFOS DK A/S SIA GRUNDFOS Pumps Latvia GRUNDFOS LJUBLJANA, d.o.o.
Ruta Panamericana km. 37.500 Centro Martin Bachs Vej 3 Deglava biznesa centrs Leskoškova 9e, 1122 Ljubljana
Industrial Garin DK-8850 Bjerringbro Augusta Deglava ielā 60, LV-1035, Rīga, Phone: +386 (0) 1 568 06 10
1619 Garín Pcia. de B.A. Tlf.: +45-87 50 50 50 Tālr.: + 371 714 9640, 7 149 641 Telefax: +386 (0)1 568 06 19
Phone: +54-3327 414 444 Telefax: +45-87 50 51 51 Fakss: + 371 914 9646 E-mail: [email protected]
Telefax: +54-3327 45 3190 E-mail: [email protected]
www.grundfos.com/DK Lithuania South Africa
Australia GRUNDFOS Pumps UAB Grundfos (PTY) Ltd.
GRUNDFOS Pumps Pty. Ltd. Estonia Smolensko g. 6 16 Lascelles Drive, Meadowbrook Estate
P.O. Box 2040 GRUNDFOS Pumps Eesti OÜ LT-03201 Vilnius 1609 Germiston, Johannesburg
Regency Park Peterburi tee 92G Tel: + 370 52 395 430 Tel.: (+27) 10 248 6000
South Australia 5942 11415 Tallinn Fax: + 370 52 395 431 Fax: (+27) 10 248 6002
Phone: +61-8-8461-4611 Tel: + 372 606 1690 E-mail: [email protected]
Telefax: +61-8-8340 0155 Fax: + 372 606 1691 Malaysia
GRUNDFOS Pumps Sdn. Bhd. Spain
Austria Finland 7 Jalan Peguam U1/25 Bombas GRUNDFOS España S.A.
GRUNDFOS Pumpen Vertrieb Ges.m.b.H. OY GRUNDFOS Pumput AB Glenmarie Industrial Park Camino de la Fuentecilla, s/n
Grundfosstraße 2 Trukkikuja 1 40150 Shah Alam E-28110 Algete (Madrid)
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Tel.: +43-6246-883-0 Phone: +358-(0) 207 889 500 Phone: +60-3-5569 2922 Telefax: +34-91-628 0465
Telefax: +43-6246-883-30 Telefax: +60-3-5569 2866
France Sweden
Belgium Pompes GRUNDFOS Distribution S.A. Mexico GRUNDFOS AB
N.V. GRUNDFOS Bellux S.A. Parc d’Activités de Chesnes Bombas GRUNDFOS de México S.A. de Box 333 (Lunnagårdsgatan 6)
Boomsesteenweg 81-83 57, rue de Malacombe C.V. 431 24 Mölndal
B-2630 Aartselaar F-38290 St. Quentin Fallavier (Lyon) Boulevard TLC No. 15 Tel.: +46 31 332 23 000
Tél.: +32-3-870 7300 Tél.: +33-4 74 82 15 15 Parque Industrial Stiva Aeropuerto Telefax: +46 31 331 94 60
Télécopie: +32-3-870 7301 Télécopie: +33-4 74 94 10 51 Apodaca, N.L. 66600
Phone: +52-81-8144 4000
Switzerland
Belarus Germany Telefax: +52-81-8144 4010 GRUNDFOS Pumpen AG
Представительство ГРУНДФОС в GRUNDFOS GMBH Bruggacherstrasse 10
Минске Schlüterstr. 33 Netherlands CH-8117 Fällanden/ZH
220125, Минск 40699 Erkrath GRUNDFOS Netherlands Tel.: +41-44-806 8111
ул. Шафарнянская, 11, оф. 56, БЦ Tel.: +49-(0) 211 929 69-0 Veluwezoom 35 Telefax: +41-44-806 8115
«Порт» Telefax: +49-(0) 211 929 69-3799 1326 AE Almere
Тел.: +7 (375 17) 286 39 72/73 e-mail: [email protected] Postbus 22015
Taiwan
Факс: +7 (375 17) 286 39 71 Service in Deutschland: 1302 CA ALMERE GRUNDFOS Pumps (Taiwan) Ltd.
E-mail: [email protected] e-mail: [email protected] Tel.: +31-88-478 6336 7 Floor, 219 Min-Chuan Road
Telefax: +31-88-478 6332 Taichung, Taiwan, R.O.C.
Bosnia and Herzegovina Greece E-mail: [email protected] Phone: +886-4-2305 0868
GRUNDFOS Sarajevo GRUNDFOS Hellas A.E.B.E. Telefax: +886-4-2305 0878
Zmaja od Bosne 7-7A, 20th km. Athinon-Markopoulou Av. New Zealand
BH-71000 Sarajevo P.O. Box 71 GRUNDFOS Pumps NZ Ltd.
Thailand
Phone: +387 33 592 480 GR-19002 Peania 17 Beatrice Tinsley Crescent GRUNDFOS (Thailand) Ltd.
Telefax: +387 33 590 465 Phone: +0030-210-66 83 400 North Harbour Industrial Estate 92 Chaloem Phrakiat Rama 9 Road,
www.ba.grundfos.com Telefax: +0030-210-66 46 273 Albany, Auckland Dokmai, Pravej, Bangkok 10250
e-mail: [email protected] Phone: +64-9-415 3240 Phone: +66-2-725 8999
Hong Kong Telefax: +64-9-415 3250 Telefax: +66-2-725 8998
Brazil GRUNDFOS Pumps (Hong Kong) Ltd.
BOMBAS GRUNDFOS DO BRASIL Unit 1, Ground floor Norway Turkey
Av. Humberto de Alencar Castelo Branco, Siu Wai Industrial Centre GRUNDFOS Pumper A/S GRUNDFOS POMPA San. ve Tic. Ltd. Sti.
630 29-33 Wing Hong Street & Strømsveien 344 Gebze Organize Sanayi Bölgesi
CEP 09850 - 300 68 King Lam Street, Cheung Sha Wan Postboks 235, Leirdal Ihsan dede Caddesi,
São Bernardo do Campo - SP Kowloon N-1011 Oslo 2. yol 200. Sokak No. 204
Phone: +55-11 4393 5533 Phone: +852-27861706 / 27861741 Tlf.: +47-22 90 47 00 41490 Gebze/ Kocaeli
Telefax: +55-11 4343 5015 Telefax: +852-27858664 Telefax: +47-22 32 21 50 Phone: +90 - 262-679 7979
Telefax: +90 - 262-679 7905
Bulgaria Hungary Poland E-mail: [email protected]
Grundfos Bulgaria EOOD GRUNDFOS Hungária Kft. GRUNDFOS Pompy Sp. z o.o.
Slatina District Tópark u. 8 ul. Klonowa 23
Ukraine
Iztochna Tangenta street no. 100 H-2045 Törökbálint, Baranowo k. Poznania Бізнес Центр Європа
BG - 1592 Sofia Phone: +36-23 511 110 PL-62-081 Przeźmierowo Столичне шосе, 103
Tel. +359 2 49 22 200 Telefax: +36-23 511 111 Tel: (+48-61) 650 13 00 м. Київ, 03131, Україна
Fax. +359 2 49 22 201 Fax: (+48-61) 650 13 50 Телефон: (+38 044) 237 04 00
email: [email protected] India Факс.: (+38 044) 237 04 01
GRUNDFOS Pumps India Private Limited Portugal E-mail: [email protected]
Canada 118 Old Mahabalipuram Road Bombas GRUNDFOS Portugal, S.A.
GRUNDFOS Canada Inc. Thoraipakkam Rua Calvet de Magalhães, 241
United Arab Emirates
2941 Brighton Road Chennai 600 096 Apartado 1079 GRUNDFOS Gulf Distribution
Oakville, Ontario Phone: +91-44 2496 6800 P-2770-153 Paço de Arcos P.O. Box 16768
L6H 6C9 Tel.: +351-21-440 76 00 Jebel Ali Free Zone
Phone: +1-905 829 9533 Indonesia Telefax: +351-21-440 76 90 Dubai
Telefax: +1-905 829 9512 PT. GRUNDFOS POMPA Phone: +971 4 8815 166
Graha Intirub Lt. 2 & 3 Romania Telefax: +971 4 8815 136
China Jln. Cililitan Besar No.454. Makasar, GRUNDFOS Pompe România SRL
GRUNDFOS Pumps (Shanghai) Co. Ltd. Jakarta Timur Bd. Biruintei, nr 103
United Kingdom
10F The Hub, No. 33 Suhong Road ID-Jakarta 13650 Pantelimon county Ilfov GRUNDFOS Pumps Ltd.
Minhang District Phone: +62 21-469-51900 Phone: +40 21 200 4100 Grovebury Road
Shanghai 201106 Telefax: +62 21-460 6910 / 460 6901 Telefax: +40 21 200 4101 Leighton Buzzard/Beds. LU7 4TL
PRC E-mail: [email protected] Phone: +44-1525-850000
Phone: +86 21 612 252 22 Ireland Telefax: +44-1525-850011
Telefax: +86 21 612 253 33 GRUNDFOS (Ireland) Ltd. Russia
Unit A, Merrywell Business Park ООО Грундфос Россия
U.S.A.
COLOMBIA Ballymount Road Lower ул. Школьная, 39-41 GRUNDFOS Pumps Corporation
GRUNDFOS Colombia S.A.S. Dublin 12 Москва, RU-109544, Russia 9300 Loiret Blvd.
Km 1.5 vía Siberia-Cota Conj. Potrero Phone: +353-1-4089 800 Тел. (+7) 495 564-88-00 (495) 737-30-00 Lenexa, Kansas 66219
Chico, Telefax: +353-1-4089 830 Факс (+7) 495 564 8811 Phone: +1-913-227-3400
Parque Empresarial Arcos de Cota Bod. E-mail [email protected] Telefax: +1-913-227-3500
1A. Italy
GRUNDFOS Pompe Italia S.r.l. Serbia Uzbekistan
Cota, Cundinamarca Grundfos Tashkent, Uzbekistan The Repre-
Phone: +57(1)-2913444 Via Gran Sasso 4 Grundfos Srbija d.o.o.
I-20060 Truccazzano (Milano) Omladinskih brigada 90b sentative Office of Grundfos Kazakhstan in
Telefax: +57(1)-8764586 Uzbekistan
Tel.: +39-02-95838112 11070 Novi Beograd
Croatia Telefax: +39-02-95309290 / 95838461 Phone: +381 11 2258 740 38a, Oybek street, Tashkent
GRUNDFOS CROATIA d.o.o. Telefax: +381 11 2281 769 Телефон: (+998) 71 150 3290 / 71 150
Buzinski prilaz 38, Buzin Japan www.rs.grundfos.com 3291
HR-10010 Zagreb GRUNDFOS Pumps K.K. Факс: (+998) 71 150 3292
Phone: +385 1 6595 400 1-2-3, Shin-Miyakoda, Kita-ku, Singapore
Telefax: +385 1 6595 499 Hamamatsu GRUNDFOS (Singapore) Pte. Ltd. Addresses Revised 15.01.2019
www.hr.grundfos.com 431-2103 Japan 25 Jalan Tukang
Phone: +81 53 428 4760 Singapore 619264
GRUNDFOS Sales Czechia and Telefax: +81 53 428 5005 Phone: +65-6681 9688
Slovakia s.r.o. Telefax: +65-6681 9689
Čajkovského 21
Korea
779 00 Olomouc GRUNDFOS Pumps Korea Ltd. Slovakia
Phone: +420-585-716 111 6th Floor, Aju Building 679-5 GRUNDFOS s.r.o.
Yeoksam-dong, Kangnam-ku, 135-916 Prievozská 4D
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Phone: +82-2-5317 600 Phona: +421 2 5020 1426
Telefax: +82-2-5633 725 sk.grundfos.com
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