NCR SelfServ™ ATMs Service Manual Section 11: Deposit

Cash Acceptor and Recycler Cassettes i

Cash Acceptor and Recycler Cassettes

Chapter Contents
INTRODUCTION .................................................................................................................. 1

DESCRIPTION ...................................................................................................................... 1
Cassette Variants ........................................................................................................... 1
Standard and Extended Cassettes............................................................................. 2
Cassette Sizes............................................................................................................ 2
Note Sensing .................................................................................................................. 2
Currency Sizes................................................................................................................ 3
Currency width (short edge) ..................................................................................... 3
Currency length (long edge) for Deposit Cassettes................................................... 3
Currency length (long edge) for Recycler Cassettes ................................................. 3
Currency length (long edge) for Enhanced Recycle Cassettes .................................. 3
Power Requirements ..................................................................................................... 3

CASSETTE OPERATION AND REPLENISHMENT ................................................................... 4

Opening the Cassette..................................................................................................... 4
Stage Operation for Deposit Cassettes.......................................................................... 6
Stage Operation for Recycle Cassettes .......................................................................... 7
Latching the Note Stage............................................................................................ 8
Unlatching the Note Stage ........................................................................................ 9
Closing the Cassette..................................................................................................... 11
Replenishment............................................................................................................. 12
Preparing Currency ................................................................................................. 12
Loading a Cassette ....................................................................................................... 13
Unloading a Cassette ................................................................................................... 15
Transporting and Storing Cassettes ............................................................................. 15

TROUBLESHOOTING ......................................................................................................... 16

DIAGNOSTICS.................................................................................................................... 16

STRAPPING ....................................................................................................................... 16

ADJUSTMENTS .................................................................................................................. 17
Configuring the Cassette.............................................................................................. 17
Configuring the Enhanced Recycle Cassette ........................................................... 17
Using the Narrow Setting........................................................................................ 17
Using the Wide Setting ........................................................................................... 17
Using the Special Narrow Setting............................................................................ 20
Setting The Note Guide Clearance .......................................................................... 22
Media Widths.......................................................................................................... 23
Number of Guides and Spacers to Use ................................................................... 23
Cutting the Note Guide Spacers.............................................................................. 23
Setting Identification Codes .................................................................................... 27
Accessing the Magnets ........................................................................................... 27
Cassette Body To Lid Identification......................................................................... 28

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Colour Code Labels ................................................................................................. 29

Indelible Ink Marking .............................................................................................. 29
Fitting an Adaptor for Standard Cassettes in Extended Variant .................................. 29

MODULE REMOVAL AND REPLACEMENT ......................................................................... 33

CABLING............................................................................................................................ 33

CONNECTOR ASSIGNMENT/PINOUTS .............................................................................. 33

TOOLS ............................................................................................................................... 33

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Cash Acceptor and Recycler Cassettes 1

Cash Acceptor and Recycler Cassettes

Chapter Contents

INTRODUCTION
This chapter describes the cassettes used in the NCR Cash Acceptor and Recycler when
installed in NCR ATMs. It provides operation, configuration and maintenance information
and is intended for use by personnel who unload, load and configure these cassettes.

DESCRIPTION
The NCR cash acceptor and recycler cassettes are portable containers moulded in high
impact polycarbonate. They are designed to store and, under the control of the parent
sub‐system, release currency.

Cassette Variants
The following are the cassette variants according to functionality:
 Deposit (has blue front)
 Recycle (has grey front)
The cassette may also be categorised according to currency dimensions:
 Type A (has a green handle)—for currencies with wide notes
 Type B (has a blue handle)—for currencies with narrow notes
 Enhanced (has a blue handle)—used for recycle only
The enhanced recycler cassette may be configured into the following settings:
 Narrow setting (default)
 Wide setting
 Special narrow setting
Type ‘A’ cassettes must be used with type ‘A’ cash acceptor/cash recycler modules, and
type ‘B’ cassettes must be used with type ‘B’ cash acceptor/cash recycler modules.
Enhanced Recycle cassettes may be used in either module because their width is
configurable.

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Therefore, a cassette may be identified as any of the following:

 Type A–Deposit
 Type B–Deposit
 Type A–Recycle
 Type B–Recycle
 Enhanced Recycle

Type A Deposit Cassette Type A Recycle Cassette Type B Deposit Cassette Type B Recycle Cassette Enhanced Recycle Cassette
(Blue front with (Light Grey front with (Blue front with (Light Grey front with (Light gray front with
green handle) green handle) blue handle) blue handle) blue handle)

Standard and Extended Cassettes

The cassettes may also be categorised according to their capacity.
All cassettes (except for the Enhanced recycle) are available in either of the following:
 Standard Capacity
 Extended Capacity
Adaptor plates can be fitted to the cassette positions in the extended cash acceptor and
recycler to allow standard cassettes to be used.

Cassette Sizes
Cassette sizes are as follows:

Cassette Type Size Note Capacity

Standard Capacity Deposit 253 mm (9.96 in.) 1700–2300 notes
Extended Capacity Deposit 488 mm (19.21 in.) 2800–4400 notes
Standard Capacity Recycler 220 mm (8.66 in.) 1400–2000 notes
Extended Capacity Recycler 455 mm (17.91 in.) 2600–4100 notes

Note Sensing
Both types of cassette have note sensing and will indicate full and empty conditions to
the parent system as appropriate.

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Currency Sizes
The cassettes can be mechanically adjusted to hold currency of the sizes indicated below.
In addition, electro–mechanical adjustment provides up to sixteen different cassette
identification codes.

Currency width (short edge)

60 mm (2.36 in.) to 86 mm (3.39 in.)

Currency length (long edge) for Deposit Cassettes

Type A Type B
Deposit 120 mm (4.72 in.) to 120 mm (4.72 in.) to
182 mm (7.17 in.) 166 mm (6.54 in.)

Currency length (long edge) for Recycler Cassettes

Type A Type B
Recycle 127 mm (5.00 in.) to 127 mm (5.00 in.) to
182 mm (7.17 in.) 166 mm (6.54 in.)
Extended Recycle 150 mm (5.91 in.) to 138 mm (5.43 in.) to
182 mm (7.17 in.) 166 mm (6.54 in.)

Currency length (long edge) for Enhanced Recycle Cassettes

Length
Narrow 166 mm (6.54 in.) or less
Wide greater than 166 mm (6.54 in.)
Special Narrow 144 mm (5.67in.) or less (when used for dispensing only)

Power Requirements
None.

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CASSETTE OPERATION AND REPLENISHMENT

Opening the Cassette

Open the cassette as follows:
1. Place the cassette on a flat surface.
2. Remove the latch seal (if fitted) according to your in house procedures.
3. Unlock the key lock (if fitted) on the cassette lid.

Note: The key cannot be removed while the cassette is unlocked.

4. Pull the bottom of the lid latch away from the body of the cassette.

5. Lift the latch up a small amount then pull the top of the latch away from the cassette.

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6. Hinge the latch down to free the cassette lid.

7. Raise the lid past the vertical position then unhook it from the metal hinge lugs at the
front of the cassette body. Remove the lid completely from the cassette body.

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Stage Operation for Deposit Cassettes

The note stage on the deposit cassettes does not have a latch. The stage must be pulled
back to the rear of the cassette and held in place while removing currency from the
cassette.

CAUTION
Make sure that the stage is firmly held in the rear position while
removing currency from the cassette.

1. Place the cassette on a suitable flat surface. Firmly support the rear of the cassette
with one hand.

2. Placing your fingers into the stage as shown below, pull it all the way to the rear of the
cassette.

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3. Hold the stage at the rear of the cassette whilst removing the currency.

4. When all currency has been removed gently allow the stage to return to the home
position at the front of the cassette.

Stage Operation for Recycle Cassettes

Recycler cassettes have a latch to keep the stage at the rear of the cassette during
replenishment.

Note Stage

Note Stage Latch Release

Some early models of the cash acceptor and recycler have recycler cassettes that do not
have the stage latch. If your recycler cassette is of this type then operate the stage as
defined in Stage Operation for Deposit Cassettes.

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Latching the Note Stage

1. Place the cassette on a suitable flat surface. Firmly support the rear of the cassette
with one hand.

2. Placing your fingers into the stage as shown below, pull it all the way to the rear of the
cassette until the stage latch clicks.

Note: Do not press the stage latch release situated in the stage as this will prevent
the stage from latching correctly.

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3. Make sure the latch clicks and the stage is held in the rear position before removing
your hand.

Unlatching the Note Stage

1. Firmly support the rear of the cassette with one hand.

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2. Place the thumb of your free hand on the outside rear of the cassette and take hold of
the note stage, placing your fingers into the stage as shown below.
Squeeze slightly to relieve the spring tension on the note stage. Take care not to press
the note stage latch release before you have a firm grip on the stage.

3. While maintaining the hold on the stage press the green stage latch release with your
middle finger.

4. Gently allow the stage to slide to the front of the cassette. If there is currency in the
cassette ensure that it has not been trapped under the stage.

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Closing the Cassette

Note: Make sure that the note stage is returned to the home position before closing the
cassette.

1. Holding the lid in a vertical position, hook the front of the lid onto the metal hinge
lugs on the front of the cassette body then close the lid.

2. Lift the latch up and forward toward the cassette.

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3. Hook the latch over the lid latch block.

4. Pull the latch down and then press towards the cassette body until it clicks into the
locked position.

5. Replace the latch seal (if fitted) according to your in house procedures.
6. Lock the key lock (if fitted) on the cassette lid and remove the key.

Note: The key can only be removed when the cassette is locked.

Replenishment

Preparing Currency
Before loading the currency into a recycler cassette it must be prepared as described in
the following sections.
Used Currency
Used currency should be prepared by holding a bundle of approximately 100 notes in
one hand and separating out with the other. While separating out, the currency should
be checked for obvious defects such as:
 Adhesive tape on the surface of the currency.
 Staples, pins or any foreign matter attached to the currency.
 Torn or limp notes with pin holes.

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 Two or more notes stuck to each other.

 Corner folds (straighten as required).
 Folded notes.
New Currency
New, or un‐circulated, currency should be separated (fanned) out several times before
loading into the cassette. Any notes considered to be unacceptable should be removed.
The packaging of new currency can cause it to be set into a bow shape. This bow shape
may be either across the length or the width of the notes and may cause the notes to jam
in the module.
It is recommended that these notes should be processed through a counting machine
where possible. If this is not possible then the notes should be manually fanned and
flattened several times. If the bow persists follow the instructions given in the section
Loading A Cassette for notes that are deformed in this way.

Note: Bad currency preparation may impair the performance of the module.

Loading a Cassette
Load a cassette as follows:
1. Open the cassette.
2. Slide the note stage all the way to the rear of the cassette until it latches.
3. Align the edges of the notes in both planes by holding a bundle loosely between the
fingers and thumbs of both hands and tapping lightly on a flat surface, then tapping
the note ends.

4. Raise the front of the cassette to ease loading. For example, stand the cassette at an
angle against a wall.
5. Load the notes into the cassette.

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CAUTION
Do not overload the cassette. There are two green markers that
indicate the maximum fill level. Do not fill beyond the green section
of the markers.

Note1: For notes bowed along their length, load the cassette with alternate packs/
bundles of 100 notes as shown, and make sure that any bowed notes are loaded with the
bow towards the stage.

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Note 2: For notes bowed across their width. load the cassette with alternate bundles of
100 notes as shown, and make sure that the bow is pointing away from the stage.

6. Continue until the required amount is loaded.

7. Release the stage and allow it and the note stack to slide upwards until the currency
stack touches the front support.
8. Lay the cassette back flat on its base. The currency should now remain between the
front support and the stage in an upright position.
9. Close the cassette.

Unloading a Cassette
Unloading a cassette is a reversal of the loading procedure. Refer to Basic Operations for
details of cassette opening, closing and note stage operation.

Transporting and Storing Cassettes

Always carry a cassette by its handle when transporting individually (for example,
transporting to the ATM from a cash in transit (CIT) armoured van).
When transporting the cassette from location to location (for example, in a CIT armoured
van):
 Place the cassette so that it lies with the longest dimension flat ‐ i.e., 90 degrees
rotated from it's normal vertical operating (lid in up position)
 Restrict the movement of the cassette during transportation. To prevent any damage
during transportation, it is also advisable to ensure that any cassette edge, or sides,
are separated from one another by a foam or air cushion material.
 Do not stack more than six cassettes on top of each other.
When storing cassettes:
 Ensure that each cassette is stored so that it lies with the longest dimension flat ‐ i.e.,
90 degrees rotated from it's normal vertical operating (lid in up position)
Do not stack more than six cassettes on top of each other.

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Removal and replacement procedures for this device. May need to cover more than one
terminal.

TROUBLESHOOTING
None.

DIAGNOSTICS
None.

STRAPPING
None.

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ADJUSTMENTS

Configuring the Cassette

This section covers the following topics:
 Configuring the enhanced recycle cassette.
 Setting the note guide clearance.
 Setting identification codes.
 Cassette body to lid identification.

Configuring the Enhanced Recycle Cassette

The Enhanced Recycler may be configured into the following:
 Narrow (default)
 Wide
 Special Narrow

Using the Narrow Setting

The narrow setting is the default type, the maximum length of long edge is 166 mm (6.54
in). There is no configuration change required in the cassette to use this setting.

Using the Wide Setting

The wide setting permits length of notes longer than 166 mm (6.54 in.). This setting type
does not require the side guide.
1. Using a Phillips screwdriver, remove the four screws indicated below:

Side Guides

2. Remove the side guides.

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3. Remove the stage guides by pressing the top and bottom pawls toward the centre.

4. Install the stage guides on the outside slots provided.

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The completed wide type setting appears like the following image:

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Using the Special Narrow Setting

The size of the long edge is 144 mm (5.67 in) or less when used for dispensing only. This
setting type does not require the stage guide.
1. Using a Phillips screwdriver, remove the four screws indicated below:

Side Guides

2. Remove the side guides.

3. Remove the stage guides by pressing the top and bottom pawls toward the centre.

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4. Install side guides on the inside slots using the four screws.

The completed special narrow type setting appears like the following image:

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Setting The Note Guide Clearance

The currency width adjustment is made by first establishing the width of the currency
that the cassette is to hold. This measurement is then used to determine the thickness of
spacers located between the note guides and the cassette lid.

Currency Length

$
Currency
Width

The note guides are not installed when the cassette leaves the factory and will be packed
separately. Have the following parts to hand before starting to configure the note guide
clearance of the cassette.
Narrow Note
Left Hand Wide Guide (1)
Note Guide (1)
Spacer (9)

Screw Plate (9)

Screw (9)

Right Hand Wide

Note Guide (1)

Note: For the key lock (if fitted), the keys are packaged with the ATM.

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The note guides are set using segmented note guide spacers which must be cut to the
correct size. As shown below, the segments are numbered, and the ends of the spacers
are marked A and B.

A
7
1
6
2
5
3
4
4
3
5
2
6
1
7
B

Depending on the thickness required either the end marked A or marked B is removed.

Media Widths
The note guides should be set to accommodate the widest media that is to be used.
Spacers can be cut for media widths of 60 mm to 86 mm. All the spacers for a cassette
should be cut to the same size.

Number of Guides and Spacers to Use

All three note guides are fitted for media widths 60 mm to 82 mm, requiring nine spacers
(three for each note guide) in the standard cassette and fifteen spacers (five for each
note guide) in the extended cassette.
For media widths 83 mm to 86 mm the narrow note guide is not fitted, therefore only six
spacers are required in the standard cassette and ten spacers in the extended cassette.

Cutting the Note Guide Spacers

1. First measure the width of the widest media that the cassette will contain.
2. Decide how many spacers are required (nine or fifteen for media widths 60 mm to 82
mm, six or ten for media widths 83 mm to 86 mm).
3. Refer to the following table to determine where to cut the spacers for the correct
thickness.

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4. Cut each spacer at the required segment using a small hacksaw. Remove any burrs
after cutting.

Spacer Spacer
Media Size Spacer after cutting Media Size Spacer after cutting
Position Position
(mm) Remove end A, use end B (mm) Remove end B, use end A
(using parts) (using parts)
60 No cut

61 B7 64 A7
A
62 B
7 1
7
1 6
63 2
6 2
5
5 3
3 4
4
4
4 5
3
3
5 6
2
2
6 7
1
1
7

65 B6 67 A6
A
66 B
7 1
7
1 2
6
6
2 5
5 3
3 4
4 4
4 3
3 5
5 2
2 6
6

68 B5 70 A5
A
69 B
7 1
7
1 2
6
6
2 3
5
5
3 4
4
4
4 5
3
3
5

71 B4 73 A4
A
72 B
7 1
7
1 6
6 2
2 5
5 3
3 4
4 4
4

74 B3 76 A3
A
75 B
7 1
7
1 6
6 2
2 5
5 3
3

77 B2 79 A2
A
78 B
7 1
7
1 6
6 2
2

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Spacer Spacer
Media Size Spacer after cutting Media Size Spacer after cutting
Position Position
(mm) Remove end A, use end B (mm) Remove end B, use end A
(using parts) (using parts)
80 B1 82 A1
A
81 B
7 1
7
1

Note: do not fit the narrow note guide with the following spacer cuts:
83 B0 85 A0
A
84 B 86

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5. Clip each of the required spacers into the cassette lid by pressing the legs of the
spacer together and pushing them into the apertures in the cassette lid. Make sure
that each spacer is correctly inserted, as shown below.

6. Insert a screw plate between the top two divisions of each of the spacers. Make sure
each screw plate is fully inserted and the screw holes line up.

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7. Using a cross‐head screwdriver and a screw for each spacer, screw the note guides to
the spacers as shown below. Make sure that the ridged ends of the guides are at the
front of the cassette lid (the end with the hinge lugs) and the spring guides are set
centrally.
Left Hand Wide Note Guide
Right Hand Wide Note Guide

Narrow Note Guide

Note: The illustration shows all three note guides fitted. For media widths of 83 mm to
86 mm do not fit the narrow note guide.

8. The note guide clearance is now set.

Setting Identification Codes

The identification code of a cassette is set by up to four magnets in the side of the
cassette.
The positions of the magnets determine the identification code of the cassette. The code
allows the module to know which cassette is in which position and use the correct one
for deposit and recycling.

Accessing the Magnets

Access the magnets as follows:
1. Place the cassette on its side as shown below.
2. Release the magnet cover by pressing the two tags from within the cassette.

Magnet Cover

Cover Release Clips

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3. Remove the magnet cover. The four magnets and seven magnet posts are now visible.
Counting from the rear of the cassette, the first four posts are used for setting the
code. The last three posts are used for storing the spare magnets and are not active.
Typically a new cassette will be factory configured as shown below with the code set
to one.

Active Posts Storage Posts

4. The magnets should be placed with the white side facing away from the cassette. The
white end should be facing towards the top of the cassette.
To set the ID code, place the magnets in the posts as detailed in the following table.

Cassette
Post 1 Post 2 Post 3 Post 4
ID Code
0
1 X
2 X
3 X X
4 X
5 X X
6 X X
7 X X X
8 X
9 X X
10 X X
11 X X X
12 X X
13 X X X
14 X X X
15 X X X X

5. Once the cassette is configured replace the magnet cover. The top of the magnets
should be visible between the magnet cover and the side of the cassette.

Cassette Body To Lid Identification

Once the cassette has been configured, it is advisable that the body and lid are visually
identified to avoid a mismatch of bodies and lids.
The following methods are recommendations only. You may however use other methods
according to in‐house procedures.

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Colour Code Labels

Each configuration is allotted a colour code. By attaching a label of that colour to both
body and lid, the matching body and lid can be identified.

Indelible Ink Marking

The cassette can be identified by writing the configuration on the inside or outside of
both the body and lid, using an indelible ink pen.

Fitting an Adaptor for Standard Cassettes in Extended Variant

To allow a standard cassette to be used in an extended variant cash acceptor and
recycler, an adaptor must be fitted to the cassette position. To fit the adaptor, proceed
as follows:
1. Open the security enclosure.
2. Push the latch to release the lower module and pull out the lower module using the
green handle, as shown below.

Front Access Rear Access

3. Remove the lower transport seal if fitted.

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4. Pull up the green handle on the lower transport and use it to lift up the transport.

5. Lift the cassette up and out of the lower module using the green cassette handle.
6. Remove the two screws securing the black plastic cassette guide inside the cassette
position. Retain the guide and the screws.
Cassette guide

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7. Slide the adaptor into position within the lower module.

Adaptor

8. Fit the black plastic cassette guide removed earlier onto the adaptor cover plate.

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9. Slot the cover plate into position and attach it to the adaptor using four screws and
four washers.

Screw & Washer Cover Plate

10. Install the standard cassette in the lower module taking care not to hit the underside
of the lower transport. Make sure the cassette is pushed fully home.

Note: If the cassette is not pushed fully home, an error message will be displayed
(replace cassette 1/2/3/4). To clear this error, remove the cassette and adaptor plate,
check for any obstructions and replace the adaptor plate and cassette correctly.

11. Repeat the above steps for all cassette positions to be adapted.
12. Close the lower transport ensuring it is fully home when the latch clicks.

CAUTION
To avoid damage to the device, the lower transport must be pushed
fully home before pushing the lower module back into the main
device.

13. Replace the lower transport seal if fitted.

14. Push the lower module back into the device ensuring the lower module latch clicks
into the home position. Then close and lock the security enclosure.
The standard cassette adaptor can be removed from the extended cash acceptor and
recycler to allow an extended cassette to be used by following the reverse of the above
procedure.

July 2014 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ™ ATMs Service Manual Section 11: Deposit
Cash Acceptor and Recycler Cassettes 33

MODULE REMOVAL AND REPLACEMENT

Not applicable.

CABLING
None.

CONNECTOR ASSIGNMENT/PINOUTS
None.

TOOLS
 Cross–head Screwdriver
 Small Hacksaw.

NCR — CONFIDENTIAL AND PROPRIETARY July 2014

Use pursuant to Company Instructions
 NCR SelfServ™ ATMs Service Manual Section 11: Deposit
34 Cash Acceptor and Recycler Cassettes

July 2014 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 NCR SelfServ™ ATMs Service Manual Section 11: Deposit
Scalable Deposit Module - See Section 14 i

Scalable Deposit Module - See Section 14

Chapter Contents

REFERENCE TO SECTION 14...............................................................................................................1

NCR — CONFIDENTIAL AND PROPRIETARY November 2010

Use pursuant to Company Instructions