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GE Beliefs

The document discusses several books and articles related to business leadership, strategy, and customer service. It provides summaries of works that discuss topics like creating amazing customer experiences, strategic thinking, innovation, leadership, teamwork, and navigating uncertainty. The document aims to provide guidance and insights for business leaders.

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msirhc
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101 views1 page

GE Beliefs

The document discusses several books and articles related to business leadership, strategy, and customer service. It provides summaries of works that discuss topics like creating amazing customer experiences, strategic thinking, innovation, leadership, teamwork, and navigating uncertainty. The document aims to provide guidance and insights for business leaders.

Uploaded by

msirhc
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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GE Beliefs

Customers determine our success

Stickier Marketing The Amazement Revolution The Thank You Economy Enchantment How Giant Web-sites Design 3 Ways to (Usefully) Lose
How to Win Customers in a Seven Customer Service by Gary Vaynerchuk The Art of Changing Hearts, for You (& a Billion Others, Control of Your Brand
Digital Age Strategies to Create an Minds, and Actions Too) by Tim Leberecht
by Grant Leboff Amazing Customer (and by Guy Kawasaki by Margaret Gould Stewart TED Talk
Employee) Experience TED Talk
by Shep Hyken

Stay lean to go fast

Elevate What to Do When There's Too F.I.R.E. The Laws of Subtraction Simplicity Sells The Key to Growth? Race
The Three Disciplines of Much to Do How Fast, Inexpensive, 6 Simple Rules for Winning in by David Pogue with the Machines
Advanced Strategic Thinking Reduce Tasks, Increase Restrained, and Elegant the Age of Excess Everything TED Talk by Erik Brynjolfsson
by Rich Horwath Results, and Save 90 Minutes a Methods Ignite Innovation by Matthew E. May TED Talk
Day by Dan Ward
by Laura Stack

Learn and adapt to win

The Road to Reinvention Sometimes You Win – Left Brain, Right Stuff Plan B What It Takes to Be a Great Where Good Ideas Come
How to Drive Disruption and Sometimes You Learn How Leaders Make Winning How to Hatch a Second Plan Leader From
Accelerate Transformation Life’s Greatest Lessons Are Decisions That's Always Better Than Your by Rosalinde Torres by Steven Johnson
by Josh Linkner Gained from Our Losses by Phil Rosenzweig First TED Talk TED Talk
by John C. Maxwell by David Kord Murray
Empower and inspire each other

Flat Army Smart Leaders Smarter The Weekly Coaching Multipliers Dare to Disagree Why Good Leaders Make You
Creating a Connected and Teams Conversation How the Best Leaders Make by Margaret Heffernan Feel Safe
Engaged Organization How You and Your Team Get A Business Fable About Taking Everyone Smarter TED Talk by Simon Sinek
by Dan Pontefract Unstuck to Get Results Your Team’s Performance – By Liz Wiseman and Greg TED Talk
by Roger Schwarz and Your Career – to the Next McKeown
Level
by Brian Souza

Deliver results in an uncertain world

The Bold Ones The 4 Disciplines of The Unfinished Leader Seeing What Others Don’t The Power of Vulnerability A Magna Carta for the Web
High-Impact Entrepreneurs Who Execution Balancing Contradictory The Remarkable Ways We by Brené Brown by Tim Berners-Lee
Transform Industries Achieving Your Wildly Important Answers to Unsolvable Gain Insights TED Talk TED Talk
by World Economic Forum 2014 Goals Problems by Gary Klein
by Sean Covey, Chris by David Dotlich, Peter Cairo
McChesney and Jim Huling and Cade Cowan

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