SECTION-4 NSDC

1.During the normal PC boot process, which of the following is

active first?
A.RAM BIOS
B.CMOS
C.ROM BIOS
D.Hard disk information
E.None of the above

2.When configuring a new network interface card for

installation, which of the following would be a valid I/O
address?
A.378
B.2F8
C.3F8
D.360
E.None of the above

3.Which device should not be plugged into a standard ups?

A.monitor
B.laser printer
C.ink-jet printer
D.an external modem
E.None of the above

4.What is the main communication method from one PDA to

another PDA?
A.IR
B.USB
C.RS-232
D.IEEE 1394
E.None of the above

5.What allows you to print on both sides of the printer?

A.fuser
B.duplexer
C.toner cartridge
D.paper-swapping unit
E.None of the above

6.What Does EISA stand for?

A.Extended Industry Standard Architecture
B.Expanded Industry Standard Architecture
C.Enhanced Industry Standard Architecture
D.Electronics Industry Standard Architecture
E.All of the above

7.A static jolt of as little of _____ volts can fry most any PC
integrated circuit.
A.200
B.30
C.1000
D.200
E.500
8.A standard multimeter is ideal for measuring a monitors high
voltage output.
A.True
B.FALSE

9.COM 4 uses which I/O port?

A.2F8H
B.3F8H
C.3E8H
D.2E8H
E.None of the above

10.What type of FRU is a SCSI host adapter?

A.CPU
B.I/O card
C.video card
D.hard drive
E.None of the above

11.How many DMA channels are in an AT-machine?

A.3
B.4
C.7
D.8
E.None of the above

12.Which provides the fastest data access time?

A.RAM
B.ROM
C.CD-ROM
D.Hard disk
E.None of the above

13.When configuring a new network interface card for

installation, which of the following would be a valid I/O
address?
A.378
B.2F8
C.3F8
D.360
E.None of the above

14.Which is NOT typically a Field Replaceable Unit?

A.System ROM
B.Power supply
C.System chasis
D.Video controller
E.None of the above

15.A human cannot feel a static discharge as high as _____

volts.
A.200
B.2000
C.10000
D.50000
E.50

16.What can you use to ensure power is not interrupted,

resulting in corrupted data?
A.UPS
B.Proper grounding
C.Surge protector
D.Sag protector
E.None of the above

17.Which step should you perform first before discharging a

CRT?
A.Remove the CRT from its housing
B.Disconnect the CRT from the computer
C.Remove the video assembly
D.Turn power off before removing power source
E.None of the above

18.What does the acronym RTS represent?

A.Required to save
B.Ready to start
C.Request to send
D.Right to separate
E.None of the above

19.Which is the easiest component to environmentally recycle?

A.Motherboards
B.CMOS batteries
C.Toner cartridges
D.Cathode ray tubes
E.None of the above

20.What problem can occur if a printer cable is to close to a

power cable?
A.ESD Electrostatic Discharge
B.EMI Electromagnetic Interference
C.parity error
D.no affect
E.None of the above

21.ESD damage can be caused by:

A.Placing an IC in a non-conductive plastic bag
B.Placing an IC on a grounded mat
C.Repeated sags in current supplied from outlets
D.Touching metal on the chasis
E.None of the above

22.The standard VGA display has _____ pixels in its native

graphics mode?
A.648 x 320
B.640 x 480
C.680 x 440
D.1024 x 786
E.None of the above

23.What problem can occur if a printer cable is to close to a

power cable?
A.ESD Electrostatic Discharge
B.EMI Electromagnetic Interference
C.parity error
D.no affect
E.None of the above

24.How can you totally protect a PC from damage during an

electrical storm?
A.Disconnect the AC power cable
B.Disconnect all external cables and power cords
C.Use a surge protector
D.Turn off the AC power
E.None of the above

25.The ESD wrist strap is designed to protect PC Components

or Service Technicians ?
A.PC Components
B.Service Technicians
C.All of the above
D.None of the above
E.None of the above

26.To test for AC ripple on a PC power supply, you would set

the volt/ohm meter for:
A.DC voltage scale
B.AC voltage
C.OHM scale
D.Farad scale
E.None of the above

27.The ATAPI compliance is stands for?

A.CDROM
B.Bus mastering
C.Mass storage device
D.All of the above
E.None of the above

28.Which of the following FRUs would be considered both an

input/output device?
A.Video board
B.SCSI host adapter
C.System board CPU
D.All of the above
E.None of the above

29.When not in use, it is very important to keep 5 VA diskettes

in _____.
A.Their protective sleeves
B.In a plastic bag
C.On a shelf in an upright position
D.In the floppy drive
E.None of the above

30.Which I/O port belongs to LPT2?

A.378H
B.278H
C.3f8h
D.2e8h
E.None of the above

31.What resistence in ohms should be displayed ehen testing a

speaker in a computer?
A. 0 Ohms
B.16 Ohms
C.-200 Ohms
D.Unlimited Ohms
E.None of the above

32.How much video RAM is needed to display 1024x768 at 24-

bit color?
A.1MB
B.4MB
C.8MB
D.512KB
E.None of the above

33.All Operating Systems get their total memory initialized

from?
A.CPU
B.BIOS
C.ROM
D.RAM
E.None of the above

34.IBM's Micro Channel Architecture (MCA) specifies which type

of the following bit access widths?
A.8 bit & 16 bit
B.16 bit & 24 bit
C.16 bit & 32 bit
D.32 bit & 64 bit
E.None of the above

35.Which type of pc card (PCMCIA) slot will allow the insertion

of a hard drive?
A.type I
B.type II
C.type III
D.type IV
E.None of the above

36.During the fusing process, toner is:

A.dry pressed into the paper
B.electrically bonded to the paper
C.melted into the paper
D.glued to the paper
E.high pressure sprayed onto the paper

37.Before sending data, a modem sends a request to send

signal, or RTS.
A.True
B.FALSE
C.bearing
D.power supply
E.None of the above

38.When a bearing in the power supply fan goes out, what

should you replace?
A.fan
B.case
C.bearing
D.power supply
E.None of the above

39.A PCMCIA measuring 10.5mm is what type?

A.type 1
B.type 2
C.type 1 and 3
D.type 3
E.None of the above

40.What component would most likely cause a "parity error"?

A.bad hard disk
B.bad controller
C.bad RAM
D.bad software
E.None of the above

41.Whenever you have a hardware resource conflict, it will

more likely be an IRQ conflict rather than an i/o conflict
because:
A.there are a lot more I/O addresses than IRQs.
B.the BIOS sometimes has more of a problem controlling IRQs
C.I/O addresses cannot conflict
D.software tends to correct I/O conflicts
E.software tends to mess up IRQs

42.You have just installed a new internal PCI modem on you

desktop. It will not dial out. what is the problem?
A.The port speed is set too high
B.the modem has not been set up in control panel properties
C.the phone line is plugged into the line-in port on the modem
card
D.the phone line out of the wall is plugged into the phone port
on the modem card
E.None of the above

43.After you service a laser printer, you notice dirty print.

Which of the following would correct the problem.
A.Clean the developer tank
B.Reset the printer
C.Run several blank pages
D.Clean the laser diode
E.None of the above

44.After you service a laser printer, you notice dirty print.

Which of the following would correct the problem?
A.Clean the developer tank
B.Reset the printer
C.Run several blank pages
D.Clean the laser diode
E.None of the above

45.During the boot process, a system first counts memory from

where?
A.Expansion memory board
B.Video adapter
C.System board
D.Cache
E.None of the above

46.What command is used to reset a MODEM when using the

A.ATR
B.ATZ
C.DTR
D.DCE
E.None of the above
47.Modems use _____ transmission.
A.Synchronous
B.Asynchronous
C.Timed interval
D.PPP
E.None of the above

48.What should he used to extinguish a computer fire?

A.fire hose
B.class a extinguisher
C.class c extinguisher
D.silver foam water
E.None of the above

49.In ROM BIOS, the acronym BIOS stands for:

A.Basic Intuitive Output Set
B.Basic Input Organizational System
C.Basic Input Output System
D.Basic Industry Operating System
E.None of the above

50.What command is used to hand up a MODEM when using

the "AT Answer Command set"?
A.ATZ
B.ATD
C.ATR
D. ATH
E.None of the above

51.Why does a successfully mapped network drive disappear

every time you boot the computer?
A.The computer you are connected to has moved
B.You didn't click reconnect on log on
C.The map statement is not in the autoexec.bat file
D.The last drive was not set correctly
E.None of the above

52.Which hardware component controls serial port

communications?
A.ROM BIOS
B.CPU
C.DMA823
D.UART 16550
E.None of the above

53.A Type 1 PCMCIA card is:

A.The same physical size as other PCMCIA cards but configured
differently
B.The thinnest PCMCIA card, measuring 3.5mm in thickness
C.The thickest PCMCIA card, measuring 10.5mm in thickness
D.An old standard that is not compatible with the newest
laptops
E.None of the above
54.You have a 15 pin female connector with the pins in two
rows. What could you connect with this?
A.Serial device
B.Parallel device
C.MIDI device
D.Video device
E.Joystick

55.The 34-pin connection on an I/O card is for?

A.floppy drive
B.SCSI drive
C.IDE drive
D.zip drive
E.None of the above

56.You run a super wing-ding diagnostic program on your PC,

and it reports that your hard drive, microprocessor, RAM, and
video card have seen better days. To resolve this problem you
should:
A.replace each part one at a time, rerunning the diagnostic
before replacing the next part.
B.check to see if you have a software problem
C.replace everything at once and rerun the diagnostic
D.get another copy of the diagnostic program
E.run an exhaustive memory check
57.On a leased line installation a known good external modem
shows no carrier detect light. Where is the problem most likely
to be?
A.In the modem
B.In the phone line
C.In the computer
D.In the DTC equipment
E.None of the above

58.Which of the following is a type of preventative maintenance

used on a hard drive?
A.Disk check diagnostics
B.Head alignment diagnostics
C.Initializing
D.Uninstalling programs
E.None of the above

59.ESD damage can be caused by:

A.Placing an IC in a non-conductive plastic bag
B.Placing an IC on a grounded mat
C.Repeated sags in current supplied from outlets
D.Touching metal on the chassis
E.None of the above

60.How can you totally protect a PC from damage during an

electrical storm?
A.Disconnect the AC power cable
B.Disconnect all external cables and power cords
C.Use a surge protector
D.Turn off the AC power
E.None of the above

61.When you boot a PC and don't hear any beep, this could
suggest which of the following?
A.The monitor is turned off
B.Keyboard not plugged in
C.Normal PC boot
D.Bad or disconnected speaker
E.None of the above

62.What is the file extension used by WIN95 to back up

registry file when windows starts?
A..dat
B..dao
C..bak
D..tmp
E.None of the above

63.A 2xx POST error code indicates a problem with:

A.RAM or ROM
B.hard drive
C.system board
D.second adapter card
E.CMOS battery
64.What are the IRQ's for sound card?
A.IRQ8
B.IRQ4
C.IRQ5
D.IRQ7
E.None of the above

65.Your IDE hard drive is not spinning up when you turn on the
PC. What is the most likely problem.
A.bad data cable
B.incorrect jumper setting on drive
C.loose molex connector
D.virus
E.tfad system board

66.You can place an ISA device in an EISA slot.

A.True
B.FALSE
C.SCSI hard drives
D.EIDE hard drives
E.None of the above

67.Which provides the fastest access to large video files?

A.Optical drives
B.IDE hard drives
C.SCSI hard drives
D.EIDE hard drives
E.None of the above

68.An anti static strap uses a small _____ to make sure you do
not become the least path of resistance to the ground?
A.capacitor
B.diode
C.transistor
D.resistor
E.None of the above

69.Which best describes a fragmented hard drive:

A.The platters are bad
B.Data files are corrupted
C.Clusters of data are damaged
D.Files are not stored in consecutive clusters
E.None of the above

70.What resistance in ohms should be displayed when testing a

speaker in a computer?
A.Q Ohms
B.16 Ohms
C.-200 Ohms
D.Unlimited Ohms
E.None of the above