Mis-en-place (put everything into places) Checking of the following:
- Condition of tables and chair
- Sanitary Items
- Clean and sanitized table appointments
- Flower arrangements
- Filling Condiments
- Condition of Menu Card
- Knowledge for the menu of the day.
SCRIPT
WELCOMING THE GUEST
W: Good morning Maám/ Sir, Welcome to _______ Do you have any reservation?
G: None
W: May I suggest a table for you Maám/Sir?
G: Yes please!
W: Table for how many Maám/Sir?
G: For one.
W: Smoking or Non-Smoking
G: Non-Smoking.
W: This way please (stretch your arms to the guest) Will this place be alright with you
Maám/Sir?
G: Yes
SEATING THE GUEST
W: Please have a seat UNFOLDING THE NAPKIN
W: Excuse me Maám/Sir, may I lay the napkin in your lap?
G: Yes
SERVING WATER
W: Would you like to have a glass of water Maám/Sir?
G: Yes please.
PRESENTING MENU
W: Excuse me Ma’am/Sir here is our menu for your food selection.
W: I just back for a while to Ma’am/Sir take your order.
ODER TAKING
W: Excuse ma’am/sir can I take your order?
G: Yes
W:Okay ma’am for appetizer we have___________,___________ which do you prefer
ma’am/sir?
G: ___________.
W:Okay ma’am for soup we have___________,___________ which do you prefer
ma’am/sir?
G: ___________.
W:Okay ma’am for salad we have___________,___________ which do you prefer
ma’am/sir?
G: ___________.
W:Okay ma’am for main course we have___________,___________ which do you
prefer ma’am/sir?
G: ___________.
W:Okay ma’am for dessert we have___________,___________ which do you prefer
ma’am/sir?
G: ___________.
W:Okay ma’am for beverage we have___________,___________ which do you prefer
ma’am/sir?
G: ___________.
W: Anything you want to add ma’am/sir?
G: None
W: Okay Ma’am/Sir may I repeat your order, for appetizer you ordered ________, for
soup you ordered ________,for salad you ordered ________,for you main course you
ordered________,for your dessert you ordered ________,and for your beverage you
ordered________, is that correct Ma’am/Sir?
G: Yes
W: Excuse me Ma’am/Sir your food will be serve for 10-15 mins. would that be alright
will you.
G: Yes
W: Thank You Ma’am/Sir May I take the menu?
G: Yes Sure!
LASING TO THE KITCHEN
W: Excuse me chief here the orders of table number___________.
ADJUSTING OF TABLE APPOINTSMENT
SERVING BREAD AND JUICE/BEVERAGE
W: Excuse me Ma’am/Sir here is your bread.
G: Thank you
W: Excuse me Ma’am/Sir here is your juice.
G: Thank you
W: Excuse me for a while ma’am/sir.
SERVING FOOD ITEMS AND BASSING OUT
W: Excuse me ma’am/sir here your appetizer your___________.
W: May I clear your plate?
1. Appetizer
2. Soup
3. Salad
4. Main course
5. Dessert
6. Beverage
WINE SERVING WHILE EATING MAIN COURSE (DONE BEFORE DERSERT)
PRESENTING THE WINE
W: Excuse me Maám/Sir may I present to you wine your ___________with a very good
vintage year of ___ years with an alcohol content of ____ alcohol per volume. It has
_______ ml with a very good fragrant of __________________.
W: Should I open it Maám/Sir?
G: Yes.
W: Here is the cork for your confirmation. Would you like to try the wine now Sir/Maám?
G: Yes.
W: You want some more Ma’am/Sir
G; Yes
W: Excuse me Ma’am/Sir. Enjoy your meal Maám/Sir. Please call me if you need any
assistance.
CRUMBLING TABLE (DONE AFTER MAIN COURSE, OF IF NEEDED)
W: Excuse me Maám/sir.
CHANGING TABLE CLOTH
PRESENTING THE BILL
W: Excuse me Ma’am/Sir, how would you like to your bill, would it be cash or credit
card? Here is your bill.
G: Cash
W: Thank you ma’am/sir I received ____________exactly.
W: Excuse me ma’am /sir here is your receipt.
BIDING GOODBYE
W: Thank you Maám/Sir for dinning with us and I hope you enjoy and I hope I will see
again.
