Privacy Policy

Last updated May 01, 2021

Thank you for choosing to be part of our community at Punjab Social Protection
Authority (" Company ", "we", "us", "our"). We are committed to protecting your
personal information and your right to privacy. If you have any questions or
concerns about this privacy notice, or our practices with regards to your personal
information, please contact us at punjabpspa@[Link] .

When you use our mobile application, as the case may be (the "App") and more
generally, use any of our services (the "Services", which include the App), we
appreciate that you are trusting us with your personal information. We take your
privacy very seriously. In this privacy notice, we seek to explain to you in the
clearest way possible what information we collect, how we use it and what rights
you have in relation to it. We hope you take some time to read through it carefully,
as it is important. If there are any terms in this privacy notice that you do not agree
with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which,
as described above, includes our App), as well as, any related services, sales,
marketing or events.

Please read this privacy notice carefully as it will help you understand what
we do with the information that we collect.

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Table of Contents

1. WHAT INFORMATION DO WE COLLECT? ................................................ 3

2. HOW DO WE USE YOUR INFORMATION? ................................................ 4
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE? .................. 5
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 6
6. HOW DO WE KEEP YOUR INFORMATION SAFE? .................................. 6
7. WHAT ARE YOUR PRIVACY RIGHTS? ....................................................... 7
8. CONTROLS FOR DO-NOT-TRACK FEATURES........................................ 7
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? . 8
10. DO WE MAKE UPDATES TO THIS NOTICE? .......................................... 8
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ........................ 8

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1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register
on the App, express an interest in obtaining information about us or our products
and Services, when you participate in activities on the App or otherwise when you
contact us.

The personal information that we collect depends on the context of your

interactions with us and the App, the choices you make and the products and
features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; email

addresses; job titles; usernames; passwords; CNIC; and other similar
information.

All personal information that you provide to us must be true, complete and
accurate, and you must notify us of any changes to such personal information.

Information collected through our App

In Short: We collect information regarding your geo-location, mobile device, when

you use our App.

If you use our App, we also collect the following information:

Geo-Location Information. We may request access or permission to and track

location-based information from your mobile device, either continuously or while
you are using our App, to provide certain location- based services. If you wish to
change our access or permissions, you may do so in your device's settings.

Mobile Device Access. We may request access or permission to certain features

from your mobile device, including your mobile device's storage, contacts, phone
calls, and other features. If you wish to change our access or permissions, you
may do so in your device's settings.

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 This information is primarily needed to maintain the security and operation of our
App, for troubleshooting and for our internal analytics and reporting purposes.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate
business interests, the fulfillment of our contract with you, compliance with our
legal obligations, and/or your consent.

We use personal information collected via our App for a variety of business
purposes described below. We process your personal information for these
purposes in reliance on our legitimate business interests, in order to enter into or
perform a contract with you, with your consent, and/or for compliance with our legal
obligations. We indicate the specific processing grounds we rely on next to each
purpose listed below.

We use the information we collect or receive:

To facilitate account creation and logon process. If you choose to link your
account with us to a third- party account (such as your Google or Facebook
account), we use the information you allowed us to collect from those third parties
to facilitate account creation and logon process for the performance of the
contract.

 To post testimonials. We post testimonials on our App that may contain personal
information. Prior to posting a testimonial, we will obtain your consent to use your name
and the content of the testimonial. If you wish to update, or delete your testimonial, please
contact us at __________ and be sure to include your name, testimonial location, and
contact information.

Request feedback. We may use your information to request feedback and to

contact you about your use of our App.

To enable user-to-user communications. We may use your information in order

to enable user-to-user communications with each user's consent.

To manage user accounts. We may use your information for the purposes of
managing our account and keeping it in working order.

To send administrative information to you. We may use your personal

information to send you product, service and new feature information and/or
information about changes to our terms, conditions, and policies.

To protect our Services. We may use your information as part of our efforts to keep
our App safe and secure (for example, for fraud monitoring and prevention).

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To enforce our terms, conditions and policies for business purposes, to
comply with legal and regulatory requirements or in connection with our
contract.

To respond to legal requests and prevent harm. If we receive a subpoena or

other legal request, we may need to inspect the data we hold to determine how
to respond.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to
provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal
basis:

Consent: We may process your data if you have given us specific consent to use
your personal information for a specific purpose.

Legitimate Interests: We may process your data when it is reasonably

necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you, we

may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally

required to do so in order to comply with applicable law, governmental requests,
a judicial proceeding, court order, or legal process, such as in response to a court
order or a subpoena (including in response to public authorities to meet national
security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is necessary

to investigate, prevent, or take action regarding potential violations of our policies,
suspected fraud, situations involving potential threats to the safety of any person
and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal
information in the following situations:

Business Transfers. We may share or transfer your information in connection

with, or during negotiations of, any merger, sale of company assets, financing, or
acquisition of all or a portion of our business to another company.

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4. DO WE USE COOKIES AND OTHER TRACKING
TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and
store your information.

We may use cookies and similar tracking technologies (like web beacons and
pixels) to access or store information. Specific information about how we use such
technologies and how you can refuse certain cookies is set out in our Cookie
Notice.

In Short: We keep your information for as long as necessary to fulfill the purposes
outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention period is
required or permitted by law (such as tax, accounting or other legal requirements).
No purpose in this notice will require us keeping your personal information for
longer than.

When we have no ongoing legitimate business need to process your personal

information, we will either delete or anonymize such information, or, if this is not
possible (for example, because your personal information has been stored in
backup archives), then we will securely store your personal information and isolate
it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of
organizational and technical security measures.

We have implemented appropriate technical and organizational security

measures designed to protect the security of any personal information we
process. However, despite our safeguards and efforts to secure your information,
no electronic transmission over the Internet or information storage technology can
be guaranteed to be 100% secure, so we cannot promise or guarantee that
hackers, cybercriminals, or other unauthorized third parties will not be able to
defeat our security, and improperly collect, access, steal, or modify your
information. Although we will do our best to protect your personal information,
transmission of personal information to and from our App is at your own risk. You
should only access the App within a secure environment.

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7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are a resident in the European Economic Area and you believe we are
unlawfully processing your personal information, you also have the right to
complain to your local data protection supervisory authority. You can find their
contact details here:
[Link]

If you are a resident in Switzerland, the contact details for the data protection
authorities are available here:
[Link]

If you have questions or comments about your privacy rights, you may email us
at punjabpspa@[Link].

Account Information

If you would at any time like to review or change the information in your account or
terminate your account, you can:

Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your
account and information from our active databases. However, we may retain some
information in our files to prevent fraud, troubleshoot problems,
assist with any investigations, enforce our Terms of Use and/or comply with
applicable legal requirements.

Opting out of email marketing: You can unsubscribe from our marketing email
list at any time by clicking on the unsubscribe link in the emails that we send or by
contacting us using the details provided below. You will then be removed from the
marketing email list — however, we may still communicate with you, for example
to send you service-related emails that are necessary for the administration and
use of your account, to respond to service requests, or for other non-marketing
purposes. To otherwise opt-out, you may:

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track ("DNT") feature or setting you can activate to signal your
privacy preference not to have data about your online browsing activities monitored
and collected. At this stage no uniform technology standard for recognizing and
implementing DNT signals has been finalized. As such, we do not currently
respond to DNT browser signals or any other mechanism that automatically

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communicates your choice not to be tracked online. If a standard for online
tracking is adopted that we must follow in the future, we will inform you about that
practice in a revised version of this privacy notice.

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY

RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights
regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law,
permits our users who are California residents to request and obtain from us,
once a year and free of charge, information about categories of personal
information (if any) we disclosed to third parties for direct marketing purposes and
the names and addresses of all third parties with which we shared personal
information in the immediately preceding calendar
year. If you are a California resident and would like to make such a request, please
submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account
with the App, you have the right to request removal of unwanted data that you
publicly post on the App. To request removal of such data, please contact us
using the contact information provided below, and include the email address
associated with your account and a statement that you reside in California. We
will make sure the data is not publicly displayed on the App, but please be aware
that the data may not be completely or comprehensively removed from all our
systems (e.g. backups, etc.).

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with
relevant laws.

We may update this privacy notice from time to time. The updated version will be
indicated by an updated "Revised" date and the updated version will be effective
as soon as it is accessible. If we make material changes to this privacy notice,
we may notify you either by prominently posting a notice of such changes or by
directly sending you a notification. We encourage you to review this privacy notice
frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us or by post:
Punjab Social Protection Authority
78-79, D-Block, New Muslim Town, Wahdat Road, Lahore
punjabpspa@[Link]