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Statements

The document provides examples of empathy statements, reporting statements, and assurance of help statements that can be used when communicating with customers. The empathy statements acknowledge customers' feelings and show a willingness to help resolve issues. The reporting statements greet customers and set expectations for the call or chat. The assurance of help statements promise support and commitment to addressing customers' needs and resolving their concerns.

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Raymundo Diego
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12 views2 pages

Statements

The document provides examples of empathy statements, reporting statements, and assurance of help statements that can be used when communicating with customers. The empathy statements acknowledge customers' feelings and show a willingness to help resolve issues. The reporting statements greet customers and set expectations for the call or chat. The assurance of help statements promise support and commitment to addressing customers' needs and resolving their concerns.

Uploaded by

Raymundo Diego
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Empathy statements

1. "I understand how frustrating that must be for you."


2. "I'm truly sorry for any inconvenience this has caused you."
3. "I can imagine how upsetting that situation is."
4. "I hear your concerns, and I want to help find a solution."
5. "Thank you for bringing this to my attention. Let's work together to resolve it."
6. "I'm here to listen and support you through this."
7. "I understand how important this matter is to you, and I'm committed to helping."
8. "I'm sorry to hear that you're experiencing difficulties."
9. "I want to make sure we get this right for you."
10. "I appreciate your patience while we address this issue."
11. "Let's figure this out together. Your satisfaction is my priority."
12. "I understand the impact this has had on your experience, and I'm here to help."
13. "I'm here to assist you every step of the way."
14. "Please know that your feedback is valuable to us, and we're working to improve."
15. "I'm sorry if you've felt frustrated. Let's find a solution together that works for you."
Reporting statements
1. Good [morning/afternoon/evening], it's a pleasure to speak with you today."
2. "How has your day been so far?" / ‘’ How’s your day so far?’’
3. "I hope you're doing well today."
4. "Thank you for reaching out to us. We care about you
5. "I appreciate your time and patience while we work through this together."
6. "Is there anything specific you'd like to accomplish during our call/chat?"
7. "I'm here to help make your experience as smooth as possible."
8. "I understand how valuable your time is, so let's get started."
9. "Let me know if there's anything else I can assist you with."
10. "Before we proceed, is there anything you'd like to share or ask?"
11. "I want to ensure that you feel comfortable and supported throughout our interaction."
12. "Feel free to ask any questions or share any concerns you may have."
13. "I'm here to listen attentively to your needs and provide the best possible assistance."
14. "Your satisfaction is my priority, and I'll do everything I can to exceed your
expectations."
15. "Thank you for choosing us. We value your business and are committed to serving you
well."

Assurance of help
1. "Rest assured, I'm here to assist you every step of the way."
2. "You can count on me to resolve this matter promptly."
3. "I'll do my utmost to provide you with the support you need."
4. "I'm committed to finding a solution that meets your needs."
5. "You're not alone in this; I'll be with you until we reach a resolution."
6. "I'm here to make sure we address your concerns effectively."
7. "You have my assurance that we'll work together to resolve this issue."
8. "I'll take ownership of this matter and see it through to completion."
9. "I'll follow up with you regularly to keep you informed of our progress."
10. "I'm dedicated to providing you with the assistance and guidance you require."
11. "You can rest assured that I'll do everything in my power to help you."
12. "I understand the importance of this issue, and I'm fully committed to helping you resolve
it."
13. "You're in good hands; I'll leverage all available resources to support you."
14. "I'll advocate for you and ensure your concerns are addressed satisfactorily."
15. "If there's anything else you need assistance with, please don't hesitate to reach out. I'm
here for you."

 May I place you on hold for no more than 2 minutes?


a. Thank you for holding on the line.
 Can you wait in the line for no more than 2 minutes?
a. We appreciate your time, thank you for waiting.
 Please bear with me , I’m working on the system finding solution / best prices

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