HUAWEI Solar Inverter SUN2000 Service Conditions
HUAWEI SUN2000 Inverter Service
Conditions For French Polynesia and New
Caledonia
Huawei Technologies (New Zealand) Company Limited
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HUAWEI Solar Inverter SUN2000 Service Conditions
Huawei Solar Inverter
Limited Product Support Service Conditions
These service conditions apply to the following products:
➢ SUN2000-3/5/6 KTL-L1
➢ SUN2000-5/6/10KTL-M1
➢ SUN 2000-100KTL-M1
➢ SUN2000-8/10/12/15/17/20KTL-M2
➢ SUN2000-115KTL-M2
➢ SUN2000-29.9/30/36/40/50KTL –M3
➢ SUN2000-450/600W-P
➢ SUN2000-450W-P2
➢ Smart Dongle, Smartlogger and Smart ACU
➢ Smart Power Sensor
➢ LUNA2000-5/10/15-S0
➢ Backup Box-B0/B1
The service conditions described in this document are subject to any rights you may have under local
consumer laws.
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HUAWEI Solar Inverter SUN2000 Service Conditions
Service Conditions:
Huawei provides remote support for solar inverter
Warranty Service
Service
Service Content Availability
Classification
Remote Technical
Service E-mail: [email protected]
Support
Remote Support
Online Technical
https://solar.huawei.com/services/
Support
➢ Remote Support
Remote Support means Huawei provides solutions for technical enquiries or problems relating to the
solar inverter products under warranty by telephone or e-mail. It includes Help Desk, Remote
Technical support and Online Technical Support (https://solar.huawei.com/services/).
• Remote Technical Support provides technical support to Huawei’s customers for solar
inverter products, these includes technical enquiry, problem handling, and firmware update.
The technical enquiry service provides consultation services in respect of Huawei inverter
products. And when we do the maintenance of the FusionSolar, Huawei may update or
restart your system. Email: [email protected]
Disclaimer:
➢ All above mentioned service support apply only to SUN2000 Series Products, Smart PV
Optimizer, Smart Power Sensor, Smart Dongle, SmartLogger, SmartACU, and LUNA2000.
➢ Subject to any rights you may have under local consumer laws, accessories and consumable
parts, including but not limited to cables and connectors, are not covered by the services set
out above.
➢ Support services shall not apply in the following circumstances:
• Damage as a result of force majeure (including but not limited to natural disasters, fires and
war).
• Damage as a result of natural wear and tear.
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HUAWEI Solar Inverter SUN2000 Service Conditions
• Direct damage caused by failure to meet system requirements provided in writing including
site running environment or external electricity parameters.
• Damage from lightning due to unsuitable system design.
• Damage to hardware or data due to customer’s negligence, inappropriate operation or
intentional damage.
• Damage caused by non-compliance with the operation manual of the equipment.
• System damage caused by the customer or third parties, including relocation and installation
of the system not in compliance with Huawei’s requirements or instructions.
• Damage caused by adjustment, change or removal of identification marks not in compliance
with Huawei requirements or instructions
• System damage directly caused by problems in customer’s infrastructure.
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HUAWEI Solar Inverter SUN2000 Service Conditions
Huawei Service Organization
Huawei has built up an extensive service organization world-wide. For service support for SUN2000
products, Huawei has defined a support organization to support the process as depicted below:
Contact Details
Huawei Technologies (New Zealand) Company Limited
Level 23, The Huawei Centre, 120 Albert Street, Auckland, New Zealand
E-mail: [email protected]
Web: https://solar.huawei.com/
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