ORGANIZATIONAL BEHAVIOR
PDF created with pdfFactory Pro trial version www.pdffactory.com
OBJECTIVES LEARNING
AFTER STUDYING CHAPTER THREE AND LISTENING TO MY LECTUER, YOU SHOULD BE ABLE TO:
1. Contrast terminal and instrumental values. 2. List the dominant values in todays workforce. 3. Identify the five value dimensions of national culture. 4. Contrast the three components of an attitude. 5. Summarize the relationship between attitudes and behavior. 6. Identify the role consistency plays in attitudes.
PDF created with pdfFactory Pro trial version www.pdffactory.com
O B J E C T I V E S (contd) LEARNING
AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO:
7. State the relationship between job satisfaction and behavior. 8. Identify four employee responses to dissatisfaction.
PDF created with pdfFactory Pro trial version www.pdffactory.com
Values Values
PDF created with pdfFactory Pro trial version www.pdffactory.com
Types of Values - Rokeach Value Survey Types of Values - Rokeach Value Survey
PDF created with pdfFactory Pro trial version www.pdffactory.com
Values in Values in the the Rokeach Rokeach Survey Survey
EXHIBIT
3-1a
PDF created with pdfFactory Pro trial version www.pdffactory.com
Values in Values in the the Rokeach Rokeach Survey Survey (contd) (contd)
EXHIBIT
3-1b
PDF created with pdfFactory Pro trial version www.pdffactory.com
Mean Value Rankings of Mean Value Rankings of Executives, Union Members, Executives, Union Members, and Activists and Activists
EXHIBIT
3-2
PDF created with pdfFactory Pro trial version www.pdffactory.com
Dominant Work Values in Todays Workforce Dominant Work Values in Todays Workforce
EXHIBIT
3-3
PDF created with pdfFactory Pro trial version www.pdffactory.com
Values, Loyalty, and Ethical Behavior Values, Loyalty, and Ethical Behavior
Ethical Values and Behaviors of Leaders
Ethical Climate in Ethical Climate in the Organization the Organization
PDF created with pdfFactory Pro trial version www.pdffactory.com
Hofstedes Framework for Assessing Cultures Hofstedes Framework for Assessing Cultures
PDF created with pdfFactory Pro trial version www.pdffactory.com
Hofstedes Framework (contd) Hofstedes Framework (contd)
PDF created with pdfFactory Pro trial version www.pdffactory.com
Hofstedes Framework (contd) Hofstedes Framework (contd)
PDF created with pdfFactory Pro trial version www.pdffactory.com
Hofstedes Framework (contd) Hofstedes Framework (contd)
PDF created with pdfFactory Pro trial version www.pdffactory.com
Hofstedes Framework (contd) Hofstedes Framework (contd)
PDF created with pdfFactory Pro trial version www.pdffactory.com
The GLOBE The GLOBE Framework Framework for for Assessing Assessing Cultures Cultures
Assertiveness Assertiveness Future Orientation Future Orientation Gender differentiation Gender differentiation Uncertainty avoidance Uncertainty avoidance Power distance Power distance Individual/collectivism Individual/collectivism In-group collectivism In-group collectivism Power orientation Power orientation Humane orientation Humane orientation
EXHIBIT
3-4
PDF created with pdfFactory Pro trial version www.pdffactory.com
Attitudes Attitudes
PDF created with pdfFactory Pro trial version www.pdffactory.com
Types of Attitudes Types of Attitudes
PDF created with pdfFactory Pro trial version www.pdffactory.com
The Theory of Cognitive Dissonance The Theory of Cognitive Dissonance
Desire to reduce dissonance Desire to reduce dissonance
Importance of elements creating dissonance Importance of elements creating dissonance Degree of individual influence over elements Degree of individual influence over elements Rewards involved in dissonance Rewards involved in dissonance
PDF created with pdfFactory Pro trial version www.pdffactory.com
Measuring the A-B Relationship Measuring the A-B Relationship
Recent research indicates that the attitudes (A) significantly predict behaviors (B) when moderating variables are taken into account. Moderating Variables Moderating Variables
Importance of the attitude Importance of the attitude Specificity of the attitude Specificity of the attitude Accessibility of the attitude Accessibility of the attitude Social pressures on the individual Social pressures on the individual Direct experience with the attitude Direct experience with the attitude
PDF created with pdfFactory Pro trial version www.pdffactory.com
Self-Perception Theory Self-Perception Theory
PDF created with pdfFactory Pro trial version www.pdffactory.com
An Application: Attitude Surveys An Application: Attitude Surveys
PDF created with pdfFactory Pro trial version www.pdffactory.com
Sample Attitude Survey Sample Attitude Survey
EXHIBIT
3-5
PDF created with pdfFactory Pro trial version www.pdffactory.com
Job Satisfaction Job Satisfaction
Measuring Job Satisfaction
Single global rating Summation score
How Satisfied Are People in Their Jobs?
Job satisfaction declined to 50.7% in 2000 Decline attributed to:
Pressures to increase productivity Less control over work
PDF created with pdfFactory Pro trial version www.pdffactory.com
The Effect of Job Satisfaction on Employee The Effect of Job Satisfaction on Employee Performance Performance
Satisfaction and Productivity
Satisfied workers arent necessarily more productive. Worker productivity is higher in organizations with more satisfied workers.
Satisfaction and Absenteeism
Satisfied employees have fewer avoidable absences.
Satisfaction and Turnover
Satisfied employees are less likely to quit. Organizations take actions to cultivate high performers and to weed out lower performers.
PDF created with pdfFactory Pro trial version www.pdffactory.com
Responses to Job Dissatisfaction Responses to Job Dissatisfaction
EXHIBIT
3-6
PDF created with pdfFactory Pro trial version www.pdffactory.com
How Employees Can Express Dissatisfaction How Employees Can Express Dissatisfaction
PDF created with pdfFactory Pro trial version www.pdffactory.com
Job Satisfaction and OCB Job Satisfaction and OCB
Satisfaction and Organizational Citizenship Behavior (OCB)
Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job.
PDF created with pdfFactory Pro trial version www.pdffactory.com
