4T520/ 4T530 Series

4T520P/ 4T530P Series

THERMAL TRANSFER/DIRECT THERMAL

BAR CODE PRINTER

USER’S
MANUAL

i
Copyright Information

The copyright in this manual, the software, and firmware in the printer described
therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved.

Windows is a registered trademark of Microsoft Corporation.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice and does not
represent a commitment on the part of zenpert. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other
than the purchaser’s personal use, without the expressed written permission of
zenpert.

ii
Agency Compliance and Approvals

GB 4943.1
GB/T 9254, Class A
GB 17625.1
警告:在居住环境中, 运行此设备可能会造成无线电干扰。

IS 13252(Part 1)/
IEC 60950-1

KS C 9832 / KS C 9832
이 기기는 업무용(A 급) 전자파적합기기로서 판매자 또는 사용자는 이
점을 주의하시기 바라며, 가정외의 지역에서 사용하는 것을 목적으로
합니다.

TP TC 020/2011
TP TC 004/2011

Energy Star for Imaging Equipment Version 3.0

EN 55032, Class A
EN 55035
EN 62368-1
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
FCC part 15B, Class A

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the manufacturer’s instruction manual,
may cause harmful interference with radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which
case you will be required to correct the interference at your own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

Important safety instructions:

1. Read all of these instructions and keep them for later use.

iii
2. Follow all warnings and instructions on the product.
3. Disconnect the power plug from the AC outlet before cleaning or if fault happened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
4. The mains socket shall be installed near the equipment and easily accessible.
5. The unit must be protected against moisture.
6. Ensure the stability when installing the device, Tipping or dropping could cause damage.
7. Make sure to follow the correct power rating and power type indicated on marking label
provided by manufacture.
8. Please refer to user manual for maximum operation ambient temperature.

WARNING:
Moving parts. Keep finger or body away from moving parts.

Caution: The printhead may be hot and could cause severe burns. Allow the
printhead to cool.

WARNING:
Remove the power from AC inlet before opening the media cover for cleaning or repairing
faults. After cleaning or fixing faults, media cover closing before power connecting to AC
inlet.

Manufacturing date: (Дата производства:)

The fourth through seventh digits are a manufacturing date code in yywwnnnn
format. For example, a serial number of xxx23220001 would indicate that the product
was manufactured in 22 weeks of 2023.

SERIAL NO.: xxx 23 22 0001

2023 22 0001
Year Week Serial#
Год Неделю Серийный

iv
 Contents

1. Introduction ..........................................................................................................1
1.1 Product Introduction ......................................................................................... 1
1.2 Product Features ............................................................................................... 2
2. Operations Overview ...........................................................................................3
2.1 Unpacking and Inspection ................................................................................ 3
2.2 Printer Overview ................................................................................................ 4
2.2.1 Front View ............................................................................................... 4
2.2.2 Interior View ............................................................................................ 5
2.2.3 Rear View ................................................................................................ 6
3. Setup .....................................................................................................................7
3.1 Setting up the Printer ........................................................................................ 7
3.2 Loading the Ribbon........................................................................................... 8
3.3 Loading the Media ........................................................................................... 11
3.3.1 Loading the Roll Labels ....................................................................... 11
4. LED and Button Functions ...............................................................................14
4.1 LED Indicator ................................................................................................... 14
4.2 Regular Button Functions .............................................................................. 14
4.3 Power-on Utilities ............................................................................................ 14
4.3.1 Gap/Black Mark Sensor Calibration .................................................... 15
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode ..................... 16
4.3.3 Printer Initialization .............................................................................. 19
4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark
Sensor ............................................................................................................ 20
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor ...... 20
4.3.6 Skip AUTO.BAS .................................................................................... 21
5. Diagnostic Tool ..................................................................................................22
5.1 Start the Diagnostic Tool ................................................................................ 22
5.2 Printer Function .............................................................................................. 23
5.3 Calibrating Media Sensor by Diagnostic Tool ................................................24
5.3.1 Auto Calibration .................................................................................... 24
6. Troubleshooting .................................................................................................25
6.1 Common Problems ......................................................................................... 25
7. Maintenance .......................................................................................................28
Revise History ........................................................................................................30

v
1. Introduction

1.1 Product Introduction

Thank you very much for purchasing zenpert bar code printer.

The 4T520(P) / 4T530(P) series printer features the single motor that is capable of handling
large capacity 300 meters ribbon and large rolls of media inside its sleek design. If the 5”
interior label capacity is not enough, simply add an external media roll mount and the 4T520(P)
/ 4T530(P) series can easily handle 8” OD rolls of labels designed for expensive industrial label
printers.

The moveable black mark sensor design can accept a wide range of label media. All of the
most frequently used bar code formats are included. Fonts and bar codes can be printed in any
one of the four directions.

The 4T520(P) / 4T530(P) series printer is built-in the high quality and support various kinds of
media. With flexible firmware design, users can also download the True Type Font from PC into
printer memory for printing labels. Besides the scalable font, it also provides a choice of eight
different sizes of the alphanumeric bitmap font. By integrating rich features, it is the most cost-
effective and high-performance printer in its class!

To print label formats, please refer to the instructions provided with your labeling software; if
you need to write the custom programs, please refer to the TSPL/TSPL2 programming manual
that can be found on zenpert official website.

• Applications
o Manufacturing & Warehousing o Parcel Post
 Work in Progress  Shipping / Receiving
 Item Labels Labels
 Instruction labels o Small Office / Home Office
 Agency labels o Retail Marking
o Healthcare  Price tags
 Patient Identification  Shelf labels
 Pharmacy  Jewelry tags
 Specimen Identification

1
1.2 Product Features
The printer offers the following product features.

Model Name 4T520 4T530 4T520P 4T530P

Resolution 203 dpi 300 dpi 203 dpi 300 dpi
Speed 6 ips 4 ips 6 ips 4 ips
Max. printable width 108 mm 105.6 mm 108 mm 105.6 mm
Max. media width 19~118 mm
Min. label length 5 mm
Label thickness 0.06 ~ 0.19 mm
Max. OD 127 mm
Inner core 1”
Media wound type Outside wound
Min. gap length 2 mm
Gap sensor position Fixed
Min. black mark size 2 mm x 8 mm
Ribbon width 40~110 mm
300 m long, max. OD 67 mm, 1” core (ink coated outside)
Ribbon
110 m long, max. OD 40 mm, 0.5” core (ink coated outside)
Ribbon wound type Outside wound (ink coated outside)
CPU ATMEL AT91SAM9G25-CU
DRAM 64MB
FLASH 16MB 128MB
Interface USB2.0 USB2.0 + Ethernet 10/100Mbps
Gap sensor
Black mark sensor
Sensor
Head open sensor
Ribbon end sensor
Buzzer Standard
Environmental WEEE、REACH、RoHS
Operation
0 ~ 40 ℃
temperature
Operation humidity 10-85%, non-condensing
Storage temperature -20 ~ 60 ℃
Storage humidity 5-90%, non-condensing
Option Cutter
Factory option (China
Internal Bluetooth
only)

2
2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please retain
the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.

 One printer unit

 One quick installation guide

 One power cord

 One external universal switching power supply

 One USB interface cable

 A pair of 1” ribbon spindles

 A pair of 0.5” ribbon spindles

 One ribbon paper core

 One label spindle with two wings and two 1.5” adaptors

If any parts are missing, please contact the Customer Service Department of your purchased
reseller or distributor.

3
2.2 Printer Overview
2.2.1 Front View

1. LED indicator & Feed/Pause button

2. Top cover open tab
3. Paper exit chute

4
2.2.2 Interior View

8
6 14
10
7

15
5 OPEN 13

11
9 12

WARNING
1. Printer top cover HAZARDOUS MOVING PARTS
2. Ribbon supply spindle KEEP FINGERS AND OTHER
3. Ribbon supply hub BODY PARTS AWAY

4. Ribbon rewind hub

5. Print head release button
6. Ribbon rewind spindle
7. Fixing tab
8. Media supply spindle
9. Platen roller
10. Gap sensor
11. Black mark sensor
12. Media guide
13. Ribbon cover
14. Print head
15. Cutter (optional)

5
2.2.3 Rear View

• 4T520/4T530 model

1 2 3

• 4T520P/4T530P model

1 3 2 4

1. Power switch
2. USB interface (USB 2.0/Full speed mode)
3. Power jack socket
4. Ethernet interface (10/100 Mbps)

Note:
The interface picture here is for reference only. Please refer to the product specification for
the interfaces availability.

6
3. Setup

3.1 Setting up the Printer




Place the printer on a flat, secure surface, then follow the steps below:
1. Plug the power cord into the AC power cord socket at the rear of the printer. Then, plug the other
side into a properly grounded power outlet.
2. Connect the printer to the computer with the provided USB cable.
3. Push the power switch on “-” side to open the power of printer.
4. If you would like to watch printer installation videos or download the firmware and software, please
scan the QR code as below for more information.

Note:
* Please switch OFF printer power switch prior to plugging in the power cord to printer power
jack.
* The interface picture here is for reference only. Please refer to the product specification for
the interfaces availability.

7
3.2 Loading the Ribbon

1. Open the printer top cover by

pressing the top cover open tabs
located on each side of the printer.

2. Insert the paper core to the ribbon

1” core: rewind spindle.

Note:
Please follow the direction when
0.5” core: installing the ribbon rewind
spindle.

L R

3. Insert the ribbon roll to the ribbon

1” core: spindle.

Note:
Please follow the direction when
installing the ribbon supply
0.5” core: spindle.

L R

8
4. Push the print head release button to open the print head mechanism.

OPEN

5. Open the ribbon cover.

6. Insert the ribbon rewind spindle (with

paper roll) and ribbon supply spindle
((with ribbon) to ribbon rewind hub
and rewind spindle hub.

Note:
Insert right side of spindle (marked
“R”) to hub first. Then, insert the
left side (marked “L”) to the hole at
the ribbon mechanism.

9
 7. Pull the leader of the ribbon through
the print head and stick the leader of
the ribbon onto the ribbon rewind
paper core.
8. Turn the ribbon rewind hub until the
ribbon plastic leader is thoroughly
wound and the blue section of the
ribbon covers the print head.

9. Close the print head mechanism with

both hands and make sure the
latches are engaged securely.

10
3.3 Loading the Media
3.3.1 Loading the Roll Labels

1. Open the printer top cover by

pressing the top cover open tabs
located on each side of the printer.

2. Insert the paper roll into the media supply spindle and use two fixing tabs to fix the
paper roll onto the center of the spindle. (If your paper width is 4”, you can remove
the fixing tabs on both sides of the media supply spindle.)

3. Place the paper roll onto the paper

roll mount.

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 4. Push the print head release button to open the print head mechanism.

OPEN

5. Adjust the black mark sensor if

using black mark label.

Gap sensor

Note:
The black mark sensor position is
moveable and the gap sensor is
fixed. Please make sure the gap or
black mark is at the location where
media gap/black mark will pass

Black mark through for sensing.

sensor
Platen roller

12
 6. Feed the paper, printing side faces
up, through the media sensor and
place the label leading edge onto
the platen roller.

7. Move the media guides to fit the

label width.
8. Close the print head mechanism
with both hands and make sure the
latches are engaged securely.

9. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected
sensor. (Start the “Diagnostic tool”  Select the “Printer Configuration” tab  Click
the “Calibrate Sensor” button ) Please refer to section 5.3.

Note:
* Please calibrate the gap/ black mark sensor when changing media.

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4. LED and Button Functions
This printer has one button and one three-color LED indicator. By indicating the LED with
different color and pressing the button, the printer can feed labels, pause the printing job,
select and calibrate the media sensor, print printer self-test report, reset printer to defaults
(initialization). Please refer to the button operation below for different functions.

4.1 LED Indicator

LED Color Description
Green/Solid This illuminates that the power is on and the device is ready to use.
Green/Flash This illuminates that the system is downloading data from PC to
memory or the printer is paused.
Amber This illuminates that the system is clearing data from the printer.
Red/Solid This illuminates printer head open, cutter error.
Red/Flash This illuminates a printing error, such as head open, paper empty,
paper jam, ribbon empty, or memory error etc.

4.2 Regular Button Functions

1. Feed labels
When the printer is at ready status (Green/Solid), press the button to feed one label to the
beginning of next.

2. Pause the printing job

When the printer is at printing states, press the button to pause a print job. When the printer is
paused the LED will be green blinking. Press the button again to continue the printing job.

4.3 Power-on Utilities

There are six power-on utilities to set up and test printer hardware. These utilities are activated
by pressing FEED button then turning on the printer power simultaneously and release the
button at a different color of LED.

Please follow the steps below for different power-on utilities.

1. Turn off the printer power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED indicates with different color for different functions.

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 Power on utilities The LED color will be changed as the following pattern:
Amber Red Amber Green Green/Amber Red/Amber Solid green
LED color Functions
(5 blinks) (5 blinks) (5 blinks) (5 blinks) (5 blinks)

1. Gap / black mark sensor calibration Release

2. Gap / black mark sensor calibration, Release

Self-test and enter dump mode

3. Printer initialization Release

4. Set black mark sensor as media Release

sensor and calibrate the black mark

sensor
5. Set gap sensor as media sensor and Release

calibrate the gap sensor

6. Skip AUTO.BAS Release

4.3.1 Gap/Black Mark Sensor Calibration

Gap/black mark sensor sensitivity should be calibrated at the following conditions:

1. A brand new printer
2. Change label stock
3. Printer initialization

Please follow the steps below to calibrate the ribbon and gap/black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes red and blinking. (Any red will do during the 5
blinks).

 It will calibrate the ribbon sensor and gap/black mark sensor sensitivity.
 The LED color will be changed as the following order：
Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

Note:
Please select gap or black mark sensor by sending GAP or BLINE command to printer prior to
calibrate the sensor.
For more information about GAP and BLINE command, please refer to TSPL/TSPL2 programming
manual.

15
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode

While calibrating the gap/black mark sensor, the printer will measure the label length, print the
internal configuration (self-test) on the label and then enter the dump mode. To calibrate gap or
black mark sensor depends on the sensor setting in the last print job.
Please follow the steps below to calibrate the sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes amber and blinking. (Any amber will do during the 5
blinks)

 The LED color will be changed as the following order.

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

4. It calibrates the sensor and measures the label length and prints internal settings then enter
the dump mode.

Note:
Please select gap or black mark sensor by Diagnostic Tool or by GAP or BLINE command prior
to calibrating the sensor.
For more information about GAP and BLINE command, please refer to TSPL/TSPL2 programming
manual.

16
 Self-test

Printer will print the printer configuration after gap/black mark sensor calibration. Self-test
printout can be used to check if there is any dot damage on the heater element, printer
configurations and available memory space.

Self-test printout

Model name
F/W version
Firmware checksum
Printer S/N
zenpert configuration file
System date
System time
Printed mileage (meter)
Cutting counter

Print speed (inch/sec)

Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor intension
Code page
Country code

ZPL setting information

Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note:
ZPL is emulating for Zebra®
language.

17
 RS232 serial port
configuration

Numbers of download files

Total & available memory
space

Print head check pattern

18
  Dump mode

Printer will enter dump mode after printing printer configuration. In the dump mode, all
characters will be printed in 2 columns as following. The left side characters are received from
your system and right side data are the corresponding hexadecimal value of the characters. It
allows users or engineers to verify and debug the program.

ASCII Data Hex decimal data related to left

column of ASCII data

Note:
1. Dump mode requires 4” wide paper width.
2. Turn off / on the power to resume printer for normal printing.

4.3.3 Printer Initialization

Printer initialization is used to clear DRAM and restore printer settings to defaults.

Printer initialization is activated by the following procedures.

1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green after 5 amber blinks. (Any green will do during
the 5 blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

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 Printer configuration will be restored to defaults as below after initialization.
Parameter Default setting
Speed 127 mm/sec (5 ips) (203DPI)
76 mm/sec (3 ips) (300DPI)
Density 8
Label Width 4" (101.5 mm)
Label Height 4" (101.5 mm)
Sensor Type Gap sensor
Gap Setting 0.12" (3.0 mm)
Print Direction 0
Reference Point 0,0 (upper left corner)
Offset 0
Tear Mode On
Peel off Mode Off
Cutter Mode Off
Code Page 850
Country Code 001
Clear Flash Memory No

4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor

Please follow the steps as below.

1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber
will do during the 5 blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor

Please follow the steps as below.

1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any red/amber
will do during the 5 blinks).

20
  The LED color will be changed as following:
Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

4.3.6 Skip AUTO.BAS

TSPL/TSPL2 programming language allows user to download an auto execution file to flash
memory. Printer will run the AUTO.BAS program immediately when turning on printer power.
The AUTO.BAS program can be interrupted without running the program by the power-on
utility.

Please follow the procedures below to skip an AUTO.BAS program.

1. Turn off printer power.
2. Press the FEED button and then turn on power.
3. Release the FEED button when LED becomes solid green.
 The LED color will be changed as following:
Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green
4. Printer will be interrupted to run the AUTO.BAS program.

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 5. Diagnostic Tool

TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore
a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware;
create a printer bitmap font; and send additional commands to a printer. With the aid of this
powerful tool, you can review printer status and settings in an instant, which makes it much
easier to troubleshoot problems and other issues.

5.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.

Features tab
Interface

Printer functions

Printer setup

Printer Status

22
5.2 Printer Function

1. Select the PC interface connected with bar code printer.

The default interface setting is

USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.

2. Click the “Printer Function” button to setup.

3. The detail functions in the Printer Function Group are listed as below.

Function Description
Calibrate the sensor specified in the Printer
Calibrate Sensor
Setup group media sensor field
Setup the IP address, subnet mask, gateway for
Ethernet Setup
the on board Ethernet
RTC Setup Synchronize printer Real Time Clock with PC
Print Test Page Print a test page
Reset Printer Reboot printer
Initialize the printer and restore the settings to
Factory Default
factory default. (Please refer section 4.3.3)
Dump Text To activate the printer dump mode.
Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program
Print printer configuration (Please refer section
Configuration Page
4.3.2)

Password Setup Set the password to protect the settings

For more information about Diagnostic Tool, please refer to the diagnostic utility quick start
guide on Zenpert official website.

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5.3 Calibrating Media Sensor by Diagnostic Tool

5.3.1 Auto Calibration

1. Make sure the media is already installed and print head mechanism is closed. (Please refer
to section 3.3.)

Note:
The media sensor position is moveable. Please make sure the gap or black mark is
at the location where media gap/black mark will pass through for sensing.

2. Turn on the printer power switch.

3. Open Diagnostic tool and set interface. (The default setting is USB.)

The default interface setting is

USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.

4. Click the “Calibrate Sensor” button.

5. Select the media type and click the “Calibrate” button.

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6. Troubleshooting

6.1 Common Problems

The following guide lists the most common problems that may be encountered when operating
this bar code printer. If the printer still does not function after all suggested solutions have
been invoked, please contact the Customer Service Department of your purchased reseller or
distributor for assistance.

Problem Possible Cause Recovery Procedure

* The power cord is not
Power indicator does not properly connected. * Plug the power cord in printer and outlet.
illuminate. * The power of printer is not * Switch the printer on.
opened.
- The printer status from
DiagTool shows “Head
Open”. * The printer carriage is open. * Please close the print carriage.
- The LED shows “Red
(blinking)”.
- The printer status from
DiagTool shows “Ribbon End
Err.” Or “Ribbon Encoder * Running out of ribbon. * Supply a new ribbon roll.
* The ribbon is installed * Please refer to the steps on section 3.2 to
Err.” incorrectly. re-install the ribbon.
- The LED shows “Red
(blinking)”.
- The printer status from
* Running out of label.
DiagTool shows “Out of * Supply a new label roll.
* The label is installed
* Please refer to the steps on section 3.3 to
Paper”. incorrectly.
reinstall the label roll.
* Gap/black mark sensor is not
- The LED shows “Red * Calibrate the gap/black mark sensor.
calibrated.
(blinking)”.
- The printer status from
* Gap/black mark sensor is not
DiagTool shows “Paper set properly.
* Make sure label size is set * Calibrate the gap/black mark sensor.
Jam”.
properly. * Set label size correctly.
- The LED shows “Red * Labels may be stuck inside
the printer mechanism.
(blinking)”.
* Re-connect cable to interface.
* Chang a new cable.
* Cable is not well connected * Ribbon and media are not compatible.
to serial or USB interface or * Verify the ribbon-inked side.
parallel port. * Reload the ribbon again.
Not Printing
* The serial port cable pin * Clean the print head.
configuration is not pin to pin * The print density setting is incorrect.
connected. * Print head’s harness connector is not well
connected with printheat. Turn off the
printer and plug the connector again.
25
 * Check your program if there is a command
PRINT at the end of the file and there
must have CRLF at the end of each
command line.
Memory full * The space of FLASH/DRAM
* Delete unused files in the FLASH/DRAM.
( FLASH / DRAM ) is full.
* Ribbon and media is loaded * Reload the supply.
incorrectly * Clean the print head.
* Dust or adhesive * Clean the platen roller.
accumulation on the print * Adjust the print density and print speed.
head. * Run printer self-test and check the print
* Print density is not set head test pattern if there is dot missing in
Poor Print Quality properly. the pattern.
* Printhead element is * Change proper ribbon or proper label
damaged. media.
* Ribbon and media are * The print head mechanism does not latch
incompatible. the print head properly.
* The printhead pressure is not
set properly.
* Label size is not specified
* Check if label size is setup correctly.
properly.
* Calibrate the sensor by Auto Gap or
* Sensor sensitivity is not set
Skip labels when printing Manual Gap options.
properly.
* Clear the GAP/Black mark sensor by
* The media sensor is covered
blower.
with dust.
* Calibrate the sensor sensitivity again.
* Set the correct label size and gap size.
* If using the software BarTender, please
set the vertical offset in the driver.

* Media sensor sensitivity is

The printing position of small not set properly.
* Label size is incorrect.
label is incorrect * The vertical offset setting in
the driver is incorrect.

Missing printing on the left or

* Wrong label size setup. * Set the correct label size.
right side of label
* The pressure of printhead is
not balanced on each side.
* Please set the suitable density to have
* Ribbon installation is
good print quality.
Wrinkle problem incorrect.
* Make sure the label guide touch the edge
* Media installation is incorrect.
of the media guide.
* Print density is incorrect.
* Media feeding is incorrect.
* The print head is dirty. * Clean the print head.
Gray line on the blank label
* The platen roller is dirty. * Clean the platen roller.
* The printer is in Hex Dump * Turn off and on the printer to skip the
Irregular printing
mode. dump mode.

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7. Maintenance

This session presents the clean tools and methods to maintain your printer.
1. Please use one of following material to clean the printer.
 Cotton swab
 Lint-free cloth
 Vacuum / Blower brush
 100% ethanol
2. The cleaning process is described as following,
Printer Part Method Interval
1. Always turn off the printer before Clean the print head when changing a
cleaning the print head. new label roll.
2. Allow the print head to cool for a
minimum of one minute.
3. Use a cotton swab and 100%
ethanol to clean the print head
surface.

Print Head

1. Turn the power off. Clean the platen roller when changing a
2. Rotate the platen roller and wipe it new label roll.
Platen Roller
thoroughly with 100% ethanol and
a cotton swab, or lint-free cloth.
Use the lint-free cloth with 100% As needed
Tear Bar/Peel Bar
ethanol to wipe it.
Sensor Compressed air or vacuum Monthly
Exterior Wipe it with water-dampened cloth As needed
Interior Brush or vacuum As needed

Note:
 Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.
 Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head.
 Regularly clean the print head and supply sensors once change a new ribbon to keep printer
performance and extend printer life.
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Revise History

Date Content Editor

2022/3/14 Add 4T520P/4T530P models Camille

2023/5/29 Add EAC mark Camille

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TSC Auto ID Technology Co., Ltd.
2nd Floor Workshop, Rongda Building, No. 51 the 9th
Avenue, Tianjin Economic and Technological Development
Area, Tianjin, China 300457
TEL：+86 22 5981 6661
FAX：+86 22 5981 5312
E-mail: [email protected]
[email protected]

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