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Check-Out Procedure

The guest checks out of their hotel room, pays their bill using a credit card, and declines an offer for membership. They had enjoyed the room and city views during their stay.

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Crisostomo, Angeline G.
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5 views2 pages

Check-Out Procedure

The guest checks out of their hotel room, pays their bill using a credit card, and declines an offer for membership. They had enjoyed the room and city views during their stay.

Uploaded by

Crisostomo, Angeline G.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Front Desk: Mabuhay!

Good Afternoon, welcome to Hour Town Hotel, how can I


help you?
Guest: Good afternoon, I'd like to check out please.
Front Desk: Absolutely, may I have your name and your room number?
Guest: I'm Alpha Buyagan checking out from room 456.
Front Desk: Thank you for that information. May I have your key card?
…...........(Guest hands in the keycard)..................................................................
Front Desk: Please give me a moment to check your account and also to inform
other departments about your check out.
Guest: Sure
Front Desk: (Phone call) Good afternoon, room 456 check out please. Thank you!
(Hangs up) By the way, how was your stay Ms. Buyagan?
Guest: The room was great and I really enjoy the city lights during night, also the staff
are hospitable and very accommodating.
Front Desk: Thank you for that feedback. We're glad to hear that you enjoyed your
stay.
Guest: Welcome!
Front Desk: Alright, upon checking you don't have anything valuable left in your
room. And here is your bill, these are your remaining incidentals upon availing our
room services, restaurant and mini bar. Before proceeding to the payment process
would you like to review your folio?
Guest: Yes, please......(Checking the folio)..........Everything looks good. (Gives back
the folio after reviewing)
Front Desk: Thank you, and how would you like to settle your bill today?
Guest: I'll pay thru Visa card.
Front Desk: Certainly, may I get your card and request payment amounting to Php
8,500?
Guest: Here
Front Desk: By the way Ms. Buyagan, may I know if you're interested in availing our
exclusive Club membership. It offers benefits like priority check-in, room upgrades
and discounts on services?
Guest: That sounds interesting but I don't travel frequently.
Front Desk: No worries at all. We completely understand, however, if you do change
your mind, you can always sign up online at your convenience.
Guest: Great, thank you for letting me know.
Front Desk: Alright, your transaction is complete. Here's your card, and your receipt.
Also, may we ask for your signature here?
Guest: Thank you (signs the paper)
Front Desk: Is there anything else I can assist you with today? Perhaps luggage
assistance or arranging a taxi?
Guest: No, I'm all set. Thank you for your help!
Front Desk: Alright then, thank you for staying with us. It's an honor and pleasure to
have you here. We hope to see you again soon. Have a safe trip!

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