Steven Jones

99 Long Road
Chesterfield
England
CH68 1PP

Tel: 0111 333 555

E: [email protected]

An excellent communicator with experience in a customer service role. Proven to work well
as part of a team as well as on individual assignments. Looking to expand on these skills via
a customer facing role in the retail sector.

Work experience

June 2011 – Present

Paper delivery assistant: Smith Newsagents, Chesterfield

 Bi-weekly newspaper delivery round

 Liaised with senior staff to ensure route efficiency for deliveries
 Regular face to face contact with customers
 Completed daily log of enquiries so that order information could be updated
 Updated customer details database to improve information quality

April 2012
Work experience placement: Topman, Chesterfield

 Two week work experience placement, involving customer contact and care of stock
 Greeted customers and assisted with face to face enquiries regarding sizing and availability
of products
 Served customers, operating the till and handling money and card payments
 Worked with permanent members of staff on the monthly stock check, with sole responsibility
for the accurate log of men’s footwear.
 Assisted with the general upkeep and appearance of the store

Education

September 2008 – Present

Chesterfield Comprehensive Secondary School & Sixth Form

A-Levels: Grades pending, August 2014

 Business Studies, English, Maths, General Studies

GCSE’s: August 2012

 English (B), English Language (C), Maths (C), Science - double award (BB), Information
Technology (A), Business Studies (A), History (C), French (B), Music (C), Graphic Design
(C)
Key skills & achievements

 Microsoft Word, Powerpoint, Excel and Outlook

 Captain of Riverside under-18’s five-a-side football team – including organising weekly
team games and mentoring junior members of the team
 Achieved Grade 5 in electric guitar
 French – basic conversational

Interests

I enjoy football and as well as captaining my local five-a-side team I am a member of the School Sixth
Form football team and Sheffield United supporters club. I have a keen interest in music, and as well
as playing guitar I regularly attend local concerts. I am also a member of the school music society and
have participated in a number of school performances.

References

Available on request
Bad CV example 2
HANNAH MILLS

Dancing has been my passion for a long time, I recently achieved my grade 7
in ballet and have previously gained grade 6 in tap dancing. I enjoy dancing
because it helps me get fit and allows me to hang around with my friends. I
also like wearing the pretty costumes when we put on a performance. I
also enjoy business administration.

Education

2000-2006: Putney Road Primary School

Here I learnt how to read and write. I also made a lot of really good friends
who I am still in touch with.

2006-2011: Putney St. John’s School

I really enjoyed secondary school, although I didn’t always get on with the
teachers and in year 8 moved into a different tutor group.
I gained my GCSE’s here, my favourite subjects were business studies and
drama. I got 3 A’s, 2 ’s and 6 C’s. I was pleased with my
performance as I didn’t always work that hard.

2011-2013: South London College

I decided to go to College rather than stay on at school in the Sixth Form as
this is what most of my friends were doing. College was great as we used to get
some free periods and we could sit in the canteen and play cards.
I studied a TEC Level 3 Diploma in usiness, at times it was really
difficult and I didn’t do that well in some of the coursework pieces. I got a
Merit in the end though, which I was glad about.

Work experience

I don’t have much work experience because it’s been quite hard to find much. Last
summer I worked for six weeks in my mum’s friends nursery to help with
holiday cover – I had quite a bit of responsibility with some of the office duties
but I also really enjoyed it because during the breaks I could play with some of
the kids that attended the nursery.
The other staff were quite nice to me and I helped them out quite a lot with
talking to the parents and helping with enquires as well as updating records and
files and things. The nursery is also based round the corner from me so I
was always punctual which I think the other staff liked as the previous
member of staff there had always been late.

Achievements

I got elected to help with the prom at college, which was great as it meant I
met my boyfriend as he was also elected to help. The dancing at prom was also
really good as they played all my favourite songs and I was one of the
best dancers.
I got some silly award in year 11 which I have to show you if you like.
I also got my grade 7 in ballet and grade 6 in tap (I am less good at
tap) when I was still at school. I don’t do grades anymore because it was too
expensive to take the exams but I still really enjoy dancing.

Interests

As mentioned above I really enjoy dancing and am also involved in the

college dance society. Ideally I would like to be a dancer but I am also doing
business administration as I also enjoy it and think it is important to have
something to fall back on. Dancing also doesn’t pay that well unless you get a
great job going on tour with someone like eyonce or Lady Gaga. That would be
my absolute dream but in
the mean time I want an office job so I can save some money to go
travelling.
Good CV example 2
Hannah Mills
189 Chobham Gardens
Putney
London
SW19 18ZZ
Telephone: 077777722
Email: [email protected]

Profile Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and problem
solver who readily adapts to change, works independently and exceeds
expectations. Able to juggle multiple priorities and meet tight deadlines
without compromising quality.

Education

2011-2013
SOUTH LONDON COLLEGE: BTEC Level 3 Diploma in Business: Merit

Relevant Courses:
 Project Management for Executive Assistants
 MS Office for Professional Staff
 Electronic Presentations for Business Professionals
 Keyboarding and Document Formatting
 Communication Skills for Executive Assistants
 Finance for the Non-Financial Manager
 Professional Office Procedures

Professional Development:
 Microsoft Office Specialist (MOS), 2007

2006-2011
PUTNEY ST.JOHN SCHOOL: GCSE’s: 3 A’s, 2 B’s, 6 C’s
Relevant Courses:
 Information Technology
 Business Studies
 English
 Maths

Key Office Office Management Spreadsheets/Reports Front-Desk

Skills: Records Management Event Management Reception
Skills Executive Support
Database Calendaring
Administration Travel
50wpm typing speed Coordination

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access FileMaker Pro
MS PowerPoint MS Project Windows
Work PUTNEY NURSERY SCHOOL, Office Assistant, Summer 2012
Experience
Handled multifaceted clerical tasks (e.g., data entry, filing, records
management and billing) as the summer assistant to nursery manager.
Coordinated travel arrangements, maintained database and ensured the
delivery of premium service to parents. Quickly became a trusted assistant
known for “can-do” attitude, flexibility and high-quality work.
Highlights:
 Communicated effectively with multiple colleagues to plan meetings and
prepare welcome packages for new parents. Established strong
relationships to gain support and effectively achieve results.
 Helped coordinate a number of open-day events (4 events of the
summer) that contributed to consistently high enrollment levels.
 Entrusted to manage office in the nursery manager’s absence. Provided
timely, courteous and knowledgeable response to information requests;
screened and transferred calls; and prepared official nursery
correspondence.
 Developed innovative PowerPoint presentation used by the nursery
manager to market the nursery to potential customers (parents).
 Earned excellent feedback during performance reviews, with citations for
excellence in areas including work volume, accuracy and quality; ability
to learn and master new concepts; positive work ethic; and commitment
to providing unsurpassed service.

Achievements
 Elected Events Secretary for the South London College Annual Prom –
assisted with sourcing a venue, selecting catering and selling tickets for
successful event attended by 200 students
 Awarded the Putney St. John School Year 11 Achievement Certificate for
punctuality and effort at school
 Achieved Grade 7 in Ballet and Grade 6 in Tap dancing
 Selected in 2010 for the Putney Netball Club under 18’s team

Interests
 Member of the South London College Dance Society
 Regularly play netball for South London College and Putney Netball Club
 Also enjoy going to the cinema, singing and swimming