Questions: Team Interactions / Co-worker experiences
• Tell about a time you motivated a dissatisfied Co-worker.
• Tell us about a time you built a strong relationship with a co-worker.
• Time when you had a conflict in your team, and what did you do to resolve it.
• Tell us about a time you had a difficult situation/conflict with a co-worker.
• Tell me a time when you had to help your colleague.
• Tell us about a time when you convinced your team to work effectively and what
did you do.
• Tell me a time when you have task or projects that you have an idea to suggest
to your colleague and how you did it effectively.
Questions: Customer experiences
• Tell us about a time you had a difficult situation with a customer.
• Tell us about a time you had a demanding customer and how did you deal with it.
• Tell us about a time you had a difficult customer / pacified an angry customer,
what was the problem and how did you solve it.
• How would you deal with a difficult customer/passenger?
• A time when you had a costumer complaint. What did you do to resolve it?
Basically the same
• Tell us about a time you exceeded a customer’s expectation.
• Tell us about a time you went above and beyond and helped a customer.
• Tell me a situation when you have to go out of your way to help a customer.
• Tell me a time when you felt empathetic with a costumer. What did you do and
what was the outcome?
Questions: Rules and Regulations / Details
• Tell us about a time it was important for you to follow rules and regulations.
Questions: Stress in work environment
• Tell us about a time you had to adapt to a challenging or complex environment at
work.
• Tell us about a time you worked effectively under pressure.
• Tell us about a time you were given a number of challenging activities to be
completed at the highest standards within a specific timeline.
• Describe a stressful situation at work or in academics.
• Tell us about at time, recently at your work or academics, when you were really
stressed and how did you overcome it.
