HC1021: Interpersonal and E-communication
Lecture 3: Communicating Electronically
Click totoedit
Topics be Master
coveredtitle style
▪ Appropriate use of technology.
▪ Guidelines for preparing and effective use of email.
▪ Instant and text messaging.
▪ Web page communication and social media (weblog,
wikis, podcast and social networks).
▪ Voice and wireless communication.
▪ Guidelines for effective voice mail communication.
Applied Business Statistics for Managers Holmes Institute
LEARNING
Click OUTCOMES
to edit Master title style
1 Discuss the effective use of email, instant
messaging, and text messaging in business
communication
2 Explain principles for writing effectively for the
Web
3 Discuss the effective use of voice and wireless
technologies in business communication
4 Consider ethical and legal implications
associated with the use of communication
technology
HC1021 Interpersonal & E-Communication
Applied Business Statistics for Managers Holmes Institute
3
Advantages
Click oftitle
to edit Master Emailstyle
• Facilitates fast, convenient flow of information among users
at various locations and time zones
• Increases efficiency
• Reduces costs
• Reduces wastage of paper
Applied Business Statistics for Managers Holmes Institute
4
Effective
Click Use title
to edit Master of Email
style
• Netiquette: Buzzword for proper behavior on the Internet
• Guidelines
• Check mail promptly
• Avoid email overload
• Selective usage of email
• Avoid mood influences when sending messages
• Exercise caution against email viruses and hoaxes
Applied Business Statistics for Managers Holmes Institute
5
Instant
Click to editMessaging
Master title style
• Real-time email technology that blends email with
conversation
• Online senders and receivers can type messages
which they can see immediately
• Allows the sender to know when someone is available
to respond immediately
• Available for free and requires no special hardware or
training
Applied Business Statistics for Managers Holmes Institute
6
TexttoMessaging
Click edit Master title style
• Refinement of computer instant messaging
• Viable alternative to phone calls for those with hearing
impairments
• Considered a social communication tool
• Cultural and economic factors contribute to its advancement
Applied Business Statistics for Managers Holmes Institute
7
Electronic
Click Messages
to edit Master and
title style the Law
• U.S. courts have established the right of companies to
monitor the electronic mail of an employee
• Employers need to provide a legitimate business reason to
avoid:
• Liability imposed by the Electronic Communications
Privacy Act (ECPA)
• Abide by copyright laws at all costs
Applied Business Statistics for Managers Holmes Institute
8
Electronic
Click Messages
to edit Master and
title style the Law
• Employees must be taught to:
• Avoid writing loose, rude, and casual messages
• Avoid carelessly deleting messages
• Take time identifying and organizing relevant
messages for quick retrieval
Applied Business Statistics for Managers Holmes Institute
9
Social
Click to Media
edit Master title style
• Enables people to connect online and have a
conversation
• Web 2.0
• Encourages online interaction
• Enables people to participate on the Web
• Enables users to generate their own content
• Tehnologies include:
• Blogs
• Wikis
• Video
• Social networking sites
Applied Business Statistics for Managers Holmes Institute
10
Weblogs
Click to edit Master title style
• Online journal authored by an individual
• Restrict visitors from changing original material
• Allow for addition of comments
• Dynamic in nature
• The publishing software deals with formatting layout and
creating archive pages
• Used in the corporate world
• Commercial publishing
• Marketing
• Knowledge management tool
Applied Business Statistics for Managers Holmes Institute
11
Writing Wikis
Click to edit Master title style
• Collaborative website that hosts the collective work of
many authors
• Permit anyone to edit, delete, or modify content
• Presentation of factual information in a clear, concise,
and neutral language
• Used to encourage flow of ideas within the organization
Applied Business Statistics for Managers Holmes Institute
12
Social
Click toNetworking Sites
edit Master title style
• Communities of people who share common interests or
activities
• Facebook, LinkedIn, Twitter, and YouTube
• Considerations for social media use
• Honest and ethical communication
• Protection of company’s property and employees’
private information
• Protection of company’s reputation as well as that of
employee’s
Applied Business Statistics for Managers Holmes Institute
13
Guideline
Click tofor Effective
edit Voice
Master title Mail Communication
style
• Update greetings to reflect the schedule and leave
special announcements
• Leave alternate contact details to help the callers
• Encourage callers to leave detailed messages
• Instruct callers on how to review their message or be
transferred to an operator
• Check the voice mail regularly, and return all voice
messages within 24 hours
Applied Business Statistics for Managers Holmes Institute
14
CelltoPhone
Click Communication
edit Master title style
• Enhances the ability to communicate when away from the
workplace
• Helps salespersons by improving their outreach to clients
• Abuse of it in the workplace causes annoyance and intrusion
• Leads to ineffectiveness and endangers employee safety
Applied Business Statistics for Managers Holmes Institute
15
Cell to
Click Phone Etiquette
edit Master title style
• Obey company cellphone policies
• Observe wireless-free quiet zones
• Do not publicize company information
• Think safety
Applied Business Statistics for Managers Holmes Institute
16
Appropriate
Click Use
to edit Master ofstyle
title Technology
• Determine the purpose of the message
• Determine whether the information is personal or confidential
• Decide whether positive human relations are sacrificed
Applied Business Statistics for Managers Holmes Institute
17
Future
Click of Master
to edit Technology
title style
• Wireless technology drives most of the significant changes
affecting today’s businesses
• Security of information will be a concern
• Workers may use phones to hold and transmit
confidential information
• Increase in the speed of decision making
• Results in revenue and profits
Applied Business Statistics for Managers Holmes Institute
18
SUMMARY
Click to edit Master title style
• Email - Convenience, ready availability, and ease of use
• The Web - Used for communicating not only with customers
and clients but also with business associates
• Wireless communication systems - Transmits both voice
and data
• Select appropriate channel and technology - Consider the
purpose, confidentiality, and human relation factor of the
message
Applied Business Statistics for Managers Holmes Institute
19
ClickTake
Key to edit
Aways
Master title style
▪ Appropriate use of technology.
▪ Guidelines for preparing and effective use of email.
▪ Instant and text messaging.
▪ Web page communication and social media (weblog,
wikis, podcast and social networks).
▪ Voice and wireless communication.
▪ Guidelines for effective voice mail communication.
Applied Business Statistics for Managers Holmes Institute
ClickoftoLecture
End edit Master
3 title style
Thank You
Applied Business Statistics for Managers Holmes Institute
