Nguyen Ngoc Yen Vy – 220000690
NNA D2020C
ASSIGNMENT 7
How to welcome customers and take orders?
(steps, language) :
Step 1: Greet the Customer Warmly
- "Hello! Welcome to [Your Establishment's Name]."
- "Good [morning/afternoon/evening], and thank you for
choosing us."
Step 2: Offer Assistance
- "Is there anything I can help you with?"
- "Do you have any questions about our menu today?"
Step 3: Provide Menus or Information
- "Here is our menu. Feel free to take a look, and I'll be right
back to answer any questions."
- "We have some specials today; let me tell you about
them."
Step 4: Take Drink Orders (If Applicable)
- "May I start by taking your drink order?"
- "Can I get you something to drink to begin with?"
Step 5: Take Food Orders (If Applicable)
- "Now, what would you like to order for your meal?"
- "Could you please let me know your food preferences?"
Step 6: Confirm the Order
- "Just to confirm, you'd like [repeat the order]. Is that
correct?"
- "I have [list the items], is that what you'd like?"
Step 7: Note Any Special Requests
- "Do you have any allergies or dietary restrictions I should
be aware of?"
- "Are there any special requests for your order?"
Step 8: Provide Estimated Wait Times
- "Your food will be ready in approximately [estimated
time]."
- "It's a busy day today, so your order may take a little
longer."
Step 9: Thank the Customer
- "Thank you for your order. We appreciate your choice."
- "We'll do our best to make your meal enjoyable."
Step 10: Express Gratitude and Invite Them to Return
- "Thank you for dining with us today. We hope to see you
again soon."
- "We appreciate your business and look forward to serving
you in the future."
