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1689769674it Services Brochure - Compressed

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16 views8 pages

1689769674it Services Brochure - Compressed

Uploaded by

workbeast24
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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VISION ROLES

To deliver quality services &


System Administration
support ensuring value for
time
ERP Support
MISSION

We shall strive to exceed IT Infrastructure Support & Services


expectations, by delivering
defect free services and on-
Website & Social Media Management
time support, through a
process of continuous quality
improvement always ensuring
Orientation and Training
value for time

Christ (Deemed to be) University


Hosur Road, Bangalore 560 029
OUR SERVICES

DATA SECURITY MANAGEMENT E-GOVERNANCE SUPPORT

ERP Software
FIrewall

On Premises Server
Manage Engine
Desktop Central
High Speed Internet Service

Active Directory
Domain Services
Information & Data Security

Antivirus E Waste Management


OUR SERVICES

TEACHING &
IT FACILITIES
LEARNING TOOLS

Free Campus Wi-Fi

1 Google Meet Wi-Fi Zone in Library for any


gadgets
Library - No restriction internet
2 Office 365 Access for Desktop systems

Hostel - Unlimited Wi-Fi Access in


3 MS Teams Mobile Phones

Email Services / SMS Services


4 LMS - Moodle
Lab Support for Students
5 Google Classroom
Mobile Applications
OUR SERVICES

New /Upgrade Infrastrcuture Setup Desktops Systems- Staff

Video conferences Lab Support

Workshops and seminars Wi-Fi facility to visitors

Library / Browsing systems


Placement Online examinations

Event Support - Online / Wi-Fi facility


HED /Online examination
CCTV Implementations
Admissions Process Support
Biometric Management

Valuation Unit Support


UPS Maintenance
Convocation Support

Audio Video System Classrooms / Seminar Halls


it services - processes

MAJOR TASKS

Network Design & Configuration Network & System Security

Capacity Planning Allocation of systems

Hardware & Software Purchase System operation & Maintenance

Hardware & Software inventory Third Party Maintenance Support

Equipment maintenance Disaster Recovery

ADDITIONAL ROLES

Account creations for all services provided to staff and students

ERP Support - First level support to staff and students

Website Content Management

Social Media Content Management

University Circulars to Students and Staff community


SUPPORT TRACKING &
CASE MANAGEMENT

Online Case Reporting through ERP Module by stake holders

Case Registration through Email and Help Desk Number

Well defined Service Level Agreement and Escalation Matrix


Automated Case registration and resolution acknowledgment to
stake holders

Case status monitoring module for resolution tracking

Case Management Report and Analysis

CONTACT US

Central Campus 080 4012 9137 [email protected]


Kengeri Campus 080 4012 9881 [email protected]
BGR Campus 080 4012 1551 [email protected]
Yashwanthapur Campus [email protected]
ERP - Support Module
POLICIES

E GOVERNANCE

CU REGULATION FOR INFORMATION TECHNOLOGY

CODE OF CONDUCT FOR IT END USERS

CODE OF CONDUCT FOR IT PROFESSIONALS

IINFORMATION SECURITY POLICY

INTERNET FACILTY AND WIFI USAGE POLICY


IT ORIENTATION & TRAINING

IT orientation program for New students – Every year for new joiners

IT orientation for faculty members – Every year for new joiners

Training on useful digital tools for faculty members


Training on online digital tools

LMS training for online course management.

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