Treasury and Trade Solutions

CitiDirect BE® Payments

User Guide

May 2017
Table of Contents

Table of Contents ...................................................................................................................................... 1

Overview .................................................................................................................................................... 4
Online Help ...........................................................................................................................................................4
Payments Overview Procedure ................................................................................................................ 5
Application Basics ................................................................................................................................... 10
Common CitiDirect BE Features ......................................................................................................................10
Customize a Summary Grid ..............................................................................................................................15
Search for Data in a Summary Grid .................................................................................................................18
Print the Data in a Summary Grid ...................................................................................................................22
Save the Data in a Summary Grid ....................................................................................................................25
Enter or View Comments...................................................................................................................................26
Payments Initiation ................................................................................................................................. 29
Create a Payment from a Template ..................................................................................................................29
Create a Payment Using Quick Entry ..............................................................................................................34
Create a Payment Using Input New Incoming Payment.................................................................................42
Create a Payment Using Input New Outgoing .................................................................................................45
Initiating Country-specific Payments ...............................................................................................................49
ASIA.....................................................................................................................................................................50
Create a Payment - Australia ............................................................................................................................................. 50
Create a Payment - Bangladesh ......................................................................................................................................... 50
Create a Payment - China .................................................................................................................................................. 50
Create a Payment - Hong Kong......................................................................................................................................... 50
Create a Payment - India ................................................................................................................................................... 51
Create a Payment - Indonesia ............................................................................................................................................ 51
Create a Payment - Japan .................................................................................................................................................. 52
Create a Payment - Korea.................................................................................................................................................. 52
Create a Payment - Malaysia ............................................................................................................................................. 52
Create a Payment - New Zealand ...................................................................................................................................... 53
Create a Payment - Philippines ......................................................................................................................................... 53
Create a Payment - Singapore ........................................................................................................................................... 53
Create a Payment - Sri Lanka ............................................................................................................................................ 53
Create a Payment - Taiwan ............................................................................................................................................... 54
Create a Payment - Thailand ............................................................................................................................................. 54
Create a Payment - Vietnam.............................................................................................................................................. 54
CEEMEA.............................................................................................................................................................55
Create a Payment – Africa ................................................................................................................................................ 55
Create a Payment - Bulgaria .............................................................................................................................................. 55
Create a Payment - Czech Republic .................................................................................................................................. 55
Create a Payment - Hungary ............................................................................................................................................. 55
Create a Payment - Poland ................................................................................................................................................ 55

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CitiDirect BE® Payments User Guide

Create a Payment - Romania ............................................................................................................................................. 55

Create a Payment – Russia ................................................................................................................................................ 56
Create a Payment - Slovakia ............................................................................................................................................. 56
Create a Payment - South Africa ....................................................................................................................................... 56
Create a Payment - Turkey ................................................................................................................................................ 56
Create a Payment - United Arab Emirates ........................................................................................................................ 56
EUROPE .............................................................................................................................................................57
Create a Payment - France ................................................................................................................................................ 57
Create a Payment - Greece ................................................................................................................................................ 57
Create a Payment - Italy .................................................................................................................................................... 57
Create a Payment - Spain .................................................................................................................................................. 58
Create a Payment - UK ..................................................................................................................................................... 58
Create a Payment – Ireland ............................................................................................................................................... 58
LATAM ...............................................................................................................................................................59
Create a Payment - Argentina ........................................................................................................................................... 59
Create a Payment - Bahamas ............................................................................................................................................. 59
Create a Payment - Barbados ............................................................................................................................................ 59
Create a Payment - Banamex ............................................................................................................................................ 59
Create a Payment - Brazil.................................................................................................................................................. 59
Create a Payment - Chile ................................................................................................................................................... 60
Create a Payment - Colombia ............................................................................................................................................ 60
Create a Payment - Costa Rica .......................................................................................................................................... 60
Create a Payment - Dominican Republic .......................................................................................................................... 60
Create a Payment - Ecuador .............................................................................................................................................. 60
Create a Payment - El Salvador......................................................................................................................................... 61
Create a Payment - Guatemala .......................................................................................................................................... 61
Create a Payment - Haiti ................................................................................................................................................... 61
Create a Payment - Honduras ............................................................................................................................................ 61
Create a Payment - Mexico ............................................................................................................................................... 61
Create a Payment - Jamaica .............................................................................................................................................. 61
Create a Payment - Panama ............................................................................................................................................... 62
Create a Payment - Paraguay ............................................................................................................................................ 62
Create a Payment - Peru .................................................................................................................................................... 62
Create a Payment - Puerto Rico ........................................................................................................................................ 62
Create a Payment - Trinidad & Tobago ............................................................................................................................ 62
Create a Payment - Uruguay ............................................................................................................................................. 63
Create a Payment - Venezuela .......................................................................................................................................... 63
NORTH AMERICA ...........................................................................................................................................63
Create a Payment - Canada ............................................................................................................................................... 63
Create a Payment – United States ..................................................................................................................................... 63
Transaction Banking Widgets ............................................................................................................... 64
Initiate Payments Widget ...................................................................................................................................64
The Initiate Payments widget allows you to quickly create a payment from a template directly
from your CitiDirect BE home page. .................................................................................................... 64
Payment Status Widget ......................................................................................................................................77
View the Status of a Payment ......................................................................................................................................... 77
Initiate an Amend Payment Service Request ................................................................................................................ 89
Initiate a Cancel Payment Service Request................................................................................................................... 95
Initiate a Recall Payment Service Request .................................................................................................................. 101
Initiate a BCNR Service Request ................................................................................................................................. 107

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 Payments Pending Action Widget ...................................................................................................................114
Authorize a Payment ..................................................................................................................................................... 125
Release a Payment ......................................................................................................................................................... 131
Authorize a Batch of Payments .................................................................................................................................... 138
Release a Batch of Payments ........................................................................................................................................ 147
Authorize an Imported File of Payments .................................................................................................................... 155
Payment Services .................................................................................................................................. 163
Create a New Cancel Payment Service Request ............................................................................................163
Submit a Payment Service Request ................................................................................................................168
Authorize or Delete a Payment Service Request ...........................................................................................172
Delete a Payment Service Request ..................................................................................................................176
View the Details of a Payment Service Request - To Submit/Modify ..........................................................178
View the Details of a Payment Service Request - View All ...........................................................................183
Template Management ......................................................................................................................... 188
Create a New Outgoing Payment Template ...................................................................................................188
Create a New Incoming Payment Template ...................................................................................................193
Authorize, Send to Repair, or Reject a Payment Template ..........................................................................198
Modify/Repair a Payment Template...............................................................................................................205
Delete a Payment Template .............................................................................................................................209
View the Details of a Payment Template ........................................................................................................212
Self Service............................................................................................................................................. 217
Service Requests ...............................................................................................................................................217
Create a New Service Request ...................................................................................................................................... 217
Save a Service Request as a Draft ................................................................................................................................ 221
Modify/Repair a Service Request ................................................................................................................................ 225
Authorize, Send to Repair, or Delete a Service Request ............................................................................................ 228
Release, Send to Repair, or Delete a Service Request ................................................................................................ 234
Delete a Service Request ............................................................................................................................................... 240
View the Details of a Service Request .......................................................................................................................... 243
Print the Details of a Service Request ......................................................................................................................... 246

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CitiDirect BE® Payments User Guide

Overview
The Payments service class in CitiDirect BE® provides you with the convenience of a broad range of payments
and real-time access to important transactional information.

Based on your entitlements, the Payments service allows you to create

, modify, delete, verify, authorize, release, repair and/or view payments, view payment histories, and update
payment library records. The Payments service class supports multiple specific payment methods, with each
method having one or more forms depending upon the Local (country- and region-specific) and Global variations.

This user guide provides an overview of the Payments capability in CitiDirect BE. Descriptions of the major
payment methods currently supported and procedures for creating, verifying, authorizing, modifying, deleting,
authorizing, repairing and releasing payments for processing are presented.

Also presented are an overview of the process flow that CitiDirect clients can specify for their payment
transactions and descriptions of the reports, inquiries and libraries that support CitiDirect Payments services.

Online Help
For general questions while working in CitiDirect BE, you can use Online Help, a comprehensive self-service
capability which contains detailed information and descriptions of terms for all functionality and services offered
through CitiDirect.
You can access Online Help by Clicking the HELP link on the top right corner of your CitiDirect BE Payments
screens.

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Payments Overview Procedure
For an overview of the Payments service, follow the steps below:

Step Action
1. Point to the Payments menu heading.
2. The Payments service provides the ability to create new payments, take action on existing
payments, view payment details, and update library records. However, the options that are
available to you are dependent on your entitlements.
3. Click the Pay Using Templates menu option.

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CitiDirect BE® Payments User Guide

Step Action
4. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning message will
appear. You must accept the warning message in order to create a payment from a template.
5. Click the ACCEPT button.

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Step Action
6. The Pay Using Templates page allows you to create new payments from templates that are in the
template library.
7. Point to the Payments menu.
8. Click the Quick Entry From Templates menu option.

Step Action
9. The Quick Entry From Templates page allows you to enter multiple payments using different
templates at the same time.
10. Point to the Payments menu.
11. Click the Input New Outgoing menu option.

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CitiDirect BE® Payments User Guide

Step Action
12. The Input New Outgoing and Input New Incoming Payment pages allow you to enter new
payments from the payment detail form.
13. Point to the Payments menu.
14. Click the To Submit/Modify menu option.

Step Action
15. The Worklist pages contain all transactions that are pending action from you. Your entitlements
determine what pages you have access to and what transactions are available.
16. Point to the Payments menu.
17. Click the View All Payments menu option.

18. The View All Payments page displays all payments to which you are entitled regardless of its
status.
19. Point to the Payments menu.
20. Click the Create New Outgoing menu option.

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Step Action
21. The Template Library pages allow you to create, update, authorize, or view payment templates.
Your entitlements determine what actions you can take with template library records.
22. This concludes the Payments Overview topic.
End of Procedure.

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CitiDirect BE® Payments User Guide

Application Basics
CitiDirect BE® is a portal that provides access to different service classes, like the Payments service. Because it is
a portal, many of the features work the same regardless of the service. This section describes some of the basic
application features.

CitiDirect BE® provides forms and summary grids within each service.
 Forms allow you to enter specific items, such as individual payments.
 Summary grids allow you to view many items in a grid format in order that they can be easily viewed and
sorted.

Common CitiDirect BE Features

This topic provides an overview of the common features that can be found throughout the forms in CitiDirect
BE®.
Step Action
1. Header information appears at the top of every page in CitiDirect BE. The first item in the header is the
User name and Client. This is the user that is currently signed in to the application.
2. Under the user name is the system date and time for when the user last logged in.
3. The Help link takes you to CitiDirect BE Online Help.
4. The My Settings link allows you to update your user preferences.
5. You should use the Logout link to sign out of the application.
6. Below the header information is the Service Navigation Bar that organizes the information into Service
Categories. The categories available to you are dependent upon your entitlements.
7. Point to the Payments menu heading.
8. Click the Input New Outgoing menu option.

9. Click the Select Template button.

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Step Action
10. The content in each page is organized into sections and grids. Many of these sections can be
expanded or collapsed by clicking the expand/collapse button in the upper-right corner of the
section.

Click the Show Search button.

11. Click the scrollbar.

12. The Function button allows you to specify the search options when searching for data.

Click the fx button.

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CitiDirect BE® Payments User Guide

Step Action
13. The selected option will be applied in conjunction with the text entered in the corresponding field.
14. You can quickly sort data in a column by clicking the column header.

Click the Template Group column header.

15. You can tell how the grid is sorted by the number and icon next to the column name. A 1 indicates
the primary sort; a 2 indicates the secondary sort. A triangle pointing up means ascending order; a
triangle pointing down means descending order.
16. To reverse the sort, click the column header again.

Click the Template Group column header.

17. The column is now sorted in descending order.

18. The multi-select checkbox allows you to quickly select all rows displayed in the current grid.
19. Click the Sakthi option.

20. Click the Initiate Payment button.

21. Click the scrollbar.

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Step Action
22. You can use the Calendar Lookup feature to select a desired date.

Click the Value Date Lookup button.

Step Action
23. The calendar displays the current year and month. Buttons at the top of the calendar allow you to
change the month or year displayed.
24. The Previous Month button displays the calendar for the previous month.
25. The Month drop-down allows you to select a specific month from a list.
26. The Year drop-down allows you to select a specific year from a list.
27. The Next Month button displays the calendar for the next month.
28. The Clear link on the calendar clears the date that is currently in the date field.
29. The Close link closes the calendar without making any changes to the date in the field.
30. To change the date in the field, click the desired date in the calendar lookup.

Click the desired date. In this example click 24 Oct 2014.

31. Some fields contain a drop-down list where you can select a value from a short list of options.

Click the Charges Indicator button.

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CitiDirect BE® Payments User Guide

Step Action
32. Select the desired value from the list or click the button again to collapse it.

Click Beneficiary.

33. Point to the Information icon.

34. Some fields have an information icon next to the field name. When you point to the icon, the
information appears in a tooltip.
35. The Lookup button allows you to perform a look up against a library. When you click this button,
a new window opens with the relevant search and result sections
36. Click the scrollbar.
37. Checkboxes allow you to toggle an option on or off or to select an item in a grid. Checkboxes
work independently of other checkboxes.

Click the Save As Template option.

38. Sometimes, when you select a checkbox, fields that were previously unavailable for entry become
available.
39. Click the Cancel button.

Step Action
40. When you leave a data entry page without saving, a warning message appears. If you want to save
the data you have entered, click Cancel to be returned to the page. Otherwise, click OK.

Click the Cancel button.

41. Breadcrumbs at the top of each page let you know what page you are on and how you got there.
To return to a previous page, click that link in the breadcrumbs.
42. This concludes the Common Form Features topic.
End of Procedure.

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Customize a Summary Grid
CitiDirect BE® gives you the flexibility to customize each summary grid to suit your needs. The instructions given
here for customizing a grid apply to all grids in CitiDirect BE®.

Step Action
1. Click the Customize button.

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CitiDirect BE® Payments User Guide

Step Action
2. Your first option for customizing a grid is specifying how many rows of data should be displayed.
Click the Display Number of Rows button.

3. Select the desired number of rows. In this example, click 5.

4. The Available Columns list displays columns that are available for display, but are currently not
included in the grid.
5. The Displayed Columns list shows the columns that are currently displayed in the grid and the
order in which they are displayed.
6. The Add Columns and Remove Columns buttons allow you to move columns between the
Available and Displayed lists.
7. The Move Up and Move Down buttons allow you to specify the order in which the columns are
displayed.
8. Select the desired displayed column. In this example, click Template Group.

9. Click the Remove Columns button.

10. Select the desired display column. In this example, click Template Type.

11. Click the Move Up button.

12. Data in the grid can be sorted by two criteria, Primary Sort and Secondary Sort. These two fields
can be used in combination.
13. Each sort criterion may be sorted in Ascending (A-Z) or Descending (Z-A) order.
14. Click the Primary Sort Column button.

15. Select the desired sort column. In this example, click Template Name.

16. Click the Descending option.

17. The Select Column Widths options allow you to specify the width of the columns in the grid.
18. The Use current column widths option save any changes to the default column widths that you
have made in the grid.
19. The Use default column widths option removes any customizations that you may have made and
returns all column widths to the default.
20. The Reset to Default Settings button sets all values to the default.
21. The Cancel button allows you to cancel all changes without saving.

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Step Action
22. Click the Save button.

23. The changes made to the columns now appear in the grid.
24. You can, at any time, reset all columns in the grid to the default settings.
Click the Customize button.

25. Click the Reset to Default Settings button.

Step Action
26. Click the Yes button.

27. The columns in the grid are now displayed in the original settings.
28. This concludes the Customize a Summary Grid topic.
End of Procedure.

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CitiDirect BE® Payments User Guide

Search for Data in a Summary Grid

CitiDirect BE® provides you with a search tool that helps you easily find the data you need. You can search for
data in a grid by as many parameters as needed. However, the more parameters you enter, the narrower your
search results will be. The instructions given here for searching for data apply to all grids in CitiDirect BE®.

In this topic, you will select search criteria to filter the data in a grid.

Step Action
1. Point to the Payments menu.

Step Action
2. Click the To Submit/Modify menu option.

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Step Action
3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to authorize a batch of
payments.
4. When you first access a page, you may need to expand the Search section to display the search
criteria.

Click the Show Applied Search Criteria button.

5. If the grid already has search criteria applied to it, the specific criteria will be displayed.
6. Click the Start New Search button.

7. The basic search criteria include the most common parameters you will need to find your desired
information.
8. Click the Payment Method Lookup button.

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CitiDirect BE® Payments User Guide

Step Action
9. Select criteria by entering data or selecting from lists. In this example, click Book Debit.

10. Click the Add To Selection button.

11. Click the OK button.

12. Click the Search button.

13. The summary grid is now filtered by the criteria you selected.
14. Click the Start New Search button.

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Step Action
15. The Reset button removes all of the criteria you selected and returns the values to the original.

Click the Reset button.

16. Click the Show more search option Expand button.

17. Click the scrollbar.

18. The advanced search section provides you with additional criteria you may use when search for a
specific transaction. The advanced search section works in the same manner as the basic search.
19. This concludes the Search for Data in a Summary Grid topic.
End of Procedure.

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CitiDirect BE® Payments User Guide

Print the Data in a Summary Grid

CitiDirect BE® allows you to quickly print the data that appears in a summary grid or similar grids like View all
Payments. On many pages within CitiDirect BE®, there is a Print link at the top of the page. If this link is present,
you can print the information displayed on the page, all of the information in the grid, or the information for only
select rows.

In this topic, you will print information for all the data in the summary grid.

Step Action
1. Point to the Payments menu heading.

Step Action
2. Click the To Submit/Modify menu option.

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Step Action
3. Click the Print link.

Step Action
4. The Data Table Print Options allow you to choose how much information you want to print. You
can print the current page of information, all pages of information, or just information from
selected items.
5. Click the All table pages option.

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CitiDirect BE® Payments User Guide

Step Action
6. The Cancel button allows you to cancel the action without printing any data.
7. Click the OK button.

8. The data appears in PDF format.

Click the Print button.

9. Select the desired printer settings. The settings that are available will vary depending on your
computer setup.
10. Click the OK button.

11. The document prints to your selected printer.

12. This concludes the Print the Data in a Summary Grid topic.
End of Procedure.

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Save the Data in a Summary Grid
CitiDirect BE® allows you to save the information in a summary grid as a PDF, an MS Excel file, or a CSV file.
When you save the content, the grid headings and the displayed rows are saved in the file type you specified.

In this topic, you will save all the information in the grid as an Excel file.

Step Action
1. Point to the Payments menu heading.
2. Click the To Submit/Modify menu option.

3. Click the Save As link.

Step Action
4. The Data Table Save As Options allow you to determine how much information to save to a file.
You can save the information in the current page, the information in all pages, or the information
for selected rows of data.
5. Select the desired option. In this example, click All table pages.

6. Click the Format button.

7. You can save the data in the grid as a Microsoft Excel (.xls) file, a PDF (.pdf), or as a CSV (.csv)
file.

In this example, click Microsoft PDF.

8. Click the Ok button.

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CitiDirect BE® Payments User Guide

Step Action
9. You can open the file first and then save it or save it directly. In this example, click Save.

10. Navigate to and select the desired location to save the file.
11. Enter the desired document name in the File name field. In this example, accept the default name.
12. Click the Save button.

13. The information you chose to save has been saved to your specified location.
14. This concludes the Save the Data in a Summary Grid topic.
End of Procedure.

Enter or View Comments

CitiDirect BE® allows you to add new or view existing comments to a payment. The comments can be added from
any payment detail form or summary grid. Once added, a comment cannot be edited or deleted.

In this topic, you will add a comment to a topic from a summary grid and view the comment from the detail form.

Step Action
1. Point to the Payments menu heading.
2. Click the To Submit/Modify menu option.

3. Click the scrollbar.

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Step Action
4. Click the Other Actions button.

Step Action
5. Click the Enter/View Comments link.

6. Enter the desired information into the Comment field. Enter "This payment is needed
immediately"

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CitiDirect BE® Payments User Guide

Step Action
7. Click the Add Comment button.

8. The comment now appears and displays the name of the user who entered the comment and the
time it was entered.

Once added, a comment cannot be edited or deleted.

9. Click the Close button.

10. This concludes the Enter or View Comments topic.

End of Procedure.

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Payments Initiation
The Payments service in CitiDirect BE® provides you with a secure, flexible, and streamlined way to settle all
your payments needs and obligations around the world. With this service, you can enter a payment in one of three
ways: by filling out a blank form, by using a payment template which has pre-filled information for commonly
used data fields on the form, or by importing from a file. Once the payment is in the system, you can view,
modify, repair, verify, authorize, or release it as needed.

Create a Payment from a Template

You can speed up your workflow using templates from the Templates Library to initiate payments. Templates
allow you to quickly create payments by pre-populating all or some of the payment fields leaving you to complete
any remaining fields before submitting the payment.

Following the below steps, you will create a payment by using a previously saved payment template to pre-
populate data in the Payments page.

Step Action
1. Point to the Payments menu heading.

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CitiDirect BE® Payments User Guide

Step Action
2. Click the Pay Using Templates menu option.

3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to create a payment from a
template.

Step Action
4. Select the desired template. In this example, click 1TEMPAUG27.
Note: You can select one or more templates.

5. Click the Initiate Payment button.

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Step Action
6. The Select a Template section includes basic information about the template, including the
template name, template group, template type, and maximum allowable amount.
7. The Payment Method section is pre-populated with details based on the selected template.
8. The Change Account link allows you to specify a different debit account for the payment. You can
only choose an account from the same branch that was selected earlier.
9. The Change Selections link allows you to make changes to the Debit Account Number, Payment
Currency, Payment Method, and the Payment Type.
10. The remaining details of the payment will vary based on the selected template and the payment
method/payment type.
11. Click the scrollbar.

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CitiDirect BE® Payments User Guide

Step Action
12. If you would like to save this payment as a template for future use, select the Save As Template
checkbox and enter the appropriate details. Refer to the Save a Payment as a Template topic for
more information.
13. The Save As Draft button allows you to save a draft of the payment to be submitted at a later time.
Refer to the Save a Payment as a Draft topic for more information.
14. The Cancel button allows you to cancel the payment without saving.
15. Click the Submit button.

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Step Action
16. Click the Ok button.

17. The payment moves to the next stage in the process per your flow control requirements.
18. This concludes the Create a Payment from a Template topic.
End of Procedure.

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CitiDirect BE® Payments User Guide

Create a Payment Using Quick Entry

Payments made within the system can utilize a feature that allows you to initiate multiple payments using
templates at the same time.

You will be able to create a payment using the Quick Entry option, when you follow the below steps.

Step Action
1. Point to the Payments menu heading.

Step Action
2. Click the Quick Entry From Templates menu option.

3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to create a payment using
quick entry.

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Step Action
4. Enter the payments using one of the following options:

Select Templates – select the payment template from a library look up.

Type template name manually – enter the payment template name into the field manually
5. Decision: Please make a selection from the options listed below.

 Select Templates
 Type template name manually

Step Action
6. Click the Select Templates button.

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CitiDirect BE® Payments User Guide

Step Action
7. Click the Show Search button.

8. Select the desired template. In this example, click Aug26 DFT Copy.

Note: You may select more than one payment template to perform multiple quick entries at the
same time.

9. Click the Select button.

10. The selected templates now appear in the Quick Entry grid.
11. Click in the Payment Amount field.

12. Enter the desired information into the Payment Amount field. Enter "1000"
13. Click the Value Date Calendar Lookup button.

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Step Action
14. Any date selected must be a business day (excluding Faster Payments which can be a non-business day).
Select the desired Value Date. In this example, click 10/17/2014.

15. The Preview Template button displays the full details of the selected template.
16. The Clear Row button clears the information the selected row.
17. Click the Payment Details Expand button.

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Step Action
18. Expanding the row allows you to entered additional information for the payment if needed.
Continue entering data as needed.
19. Click the scrollbar.
20. The Add Rows button allows you to add additional rows, up to ten at a time.
21. Click the Submit All Payments button.

Step Action
22. Click the OK button.

23. The payment moves to the next stage in the process per your flow control requirements.
24. This concludes the Create a Payment Using Quick Entry topic.
End of Procedure. Remaining steps apply to other paths.
25. Click in the Template Name field.

26. Enter the desired information into the Template Name field. Enter "Aug26 DFT COPY".
27. Enter the desired information into the Payment Amount field. Enter "1000".
28. Click the Value Date Calendar Lookup button.

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Step Action
29. Any date selected must be a business day (excluding Faster Payments which can be a non-business
day).
Select the desired Value Date. In this example, click 10/17/2014.

Step Action
30. The Preview Template button displays the full details of the selected template.
31. The Clear Row button clears the information the selected row.
32. Click the Payment Details Expand button.

33. Expanding the row allows you to entered additional information for the payment if needed.

Continue entering data as needed.

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Step Action
34. Click the scrollbar.
35. The Add Rows button allows you to add additional rows, up to ten at a time.
36. Click the Submit All Payments button.

Step Action
37. Click the OK button.

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Step Action
38. The payment moves to the next stage in the process per your flow control requirements.
39. This concludes the Create a Payment Using Quick Entry topic.
End of Procedure.

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CitiDirect BE® Payments User Guide

Create a Payment Using Input New Incoming Payment

Payments made within the system can utilize a feature that allows you to initiate a new Incoming Payment.
To create a payment using the Input New Incoming Payment option, you can follow below steps:

Step Action
1. Point to the Payments menu heading.

Step Action
2. Click the Input New Incoming Payment menu option.

3. A default Credit Account is auto-populated if specified in Client Preferences. To change the

account, enter a new account or select one from the account lookup feature.

Note: A Lookup feature is available for the Credit Account field when the number of accounts
entitled to you is more than ten. If there are less than ten, you must use the drop down list.

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Step Action
4. Click the Credit Account Lookup button.

5. Select the desired account. In this example, click JAPAXXXXXXXXXXXXXXXX.

Step Action
6. Click the Select button.

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CitiDirect BE® Payments User Guide

Step Action
7. The Account Name and Branch Name fields are dependent on the selected credit account. These
fields auto-populate once a credit account is selected.
8. The Payment Currency details should populate automatically. If any required fields do not
populate, you must enter them manually.
9. Click the Payment Method button.

10. Navigate to and select the desired payment method. In this example, click Advice To Receive.

11. Enter the transaction amount in the Payment Amount field before submitting the payment.
12. Select the Remember these Selections checkbox to retain the current Credit Account and Payment
Type next time you create a new payment.
13. Click the Remember these Selections option.

14. Select Save as Default Criteria to save the existing search parameters as a default search. The next
time you navigate to the inquiry screen the default search criteria will appear and you can click Go
to execute the search.
15. Select Save as Default Criteria and Auto Execute to save the existing search parameters and
automatically run the search each time you navigate to the inquiry screen.
16. Select Remove Default Criteria to remove a default saved search.
17. Select the Reset button to reset all previously entered values and start over with the payment.

Step Action
18. Click the Continue button.

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 Step Action
19. Enter the incoming payment details before submitting the transaction. If any required fields do not
populate, you must enter them manually.

Step Action
20. This concludes the Create a Payment Using Input New Incoming topic.
End of Procedure.

Create a Payment Using Input New Outgoing

Payments made within the system can utilize a feature that allows you to initiate a new Outgoing Payment.
To create a payment using the Input New Outgoing option, you can follow below steps.

Step Action
1. Point to the Payments menu heading.

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CitiDirect BE® Payments User Guide

Step Action
2. Click the Input New Outgoing menu option.

3. A default Debit Account is auto-populated if specified in Client Preferences. To change the

account, enter a new account or select one from the account lookup feature.

Note: A Lookup feature is available for the Debit Account field when the number of accounts
entitled to you is more than ten. If there are less than ten, you must use the drop down list.

4. Click the Debit Account Lookup button.

5. Select the desired account. In this example, click JAPAXXXXXXXXXXXXXXXX.

6. Click the Select button.

7. The Account Name and Branch Name fields are dependent on the selected debit account. These
fields auto-populate once a debit account is selected.

8. The Payment Currency details should populate automatically. If any required fields do not
populate, you must enter them manually.
9. Click the Payment Method button.

10. Navigate to and select the desired payment method. In this example, click Book Transfer.

11. Enter the transaction amount in the Payment Amount field before submitting the payment.

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Step Action
12. Select the Remember these Selections checkbox to retain the current Debit Account and Payment
Type next time you create a new payment.
13. Click the Remember these Selections option.

14. Select Save as Default Criteria to save the existing search parameters as a default search. The next
time you navigate to the inquiry screen the default search criteria will appear and you can click Go
to execute the search.

Step Action
15. Select Save as Default Criteria and Auto Execute to save the existing search parameters and
automatically run the search each time you navigate to the inquiry screen.
16. Select Remove Default Criteria to remove a default saved search.
17. Select the Reset button to reset all previously entered values and start over with the payment.
18. Click the Continue button.

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CitiDirect BE® Payments User Guide

Step Action
19. Enter the outgoing payment details before submitting the transaction. If any required fields do not
populate, you must enter them manually.
20. This concludes the Create a Payment Using Input New Outgoing topic.
End of Procedure.

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Initiating Country-specific Payments

To know more about the steps involved with initiating (creating) country-specific payments, we’ve provided
specific links under each Region. For more information on the country-specific payment initiation processes and
screen flows, please click on the links below.

When you click on one of the below links, you will be navigated to a new tab in browser displaying the CitiDirect
BE login page.

Once you login (or if you were already logged in), you will be directed to the respective payment method help
link. You can easily review the step by step process to execute the payments.

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CitiDirect BE® Payments User Guide

ASIA

Create a Payment - Australia

 Create an ACH/Credit GIRO PAYLINK Direct Entry Payment – Australia
 Create an ACH/Credit GIRO PAYROLL Payment - Australia
 Create a PAYLINK Corporate Check Payment - Australia
 Create a Batch Funds Transfer - Australia
 Create a Book Transfer - Australia
 Create a Cross Border Funds Transfer - Australia
 Create a Domestic Funds Transfer - Australia
 Create a PAYLINK Check Payment - Australia
 Create an Advice to Receive - Australia
 Create a Bill Pay Transaction - Australia

Create a Payment - Bangladesh

 Create an ACH Credit PAYLINK GIRO Payment - Bangladesh
 Create an ACH Credit PAYLINK PAYROLL Payment - Bangladesh
 Create a Book Transfer Payment - Bangladesh
 Create a Cross Border Funds Transfer - Bangladesh
 Create an On Site Manager's Check- Bangladesh
 Create a Manager's Check - Bangladesh
 Create an On Site Corporate Check - Bangladesh

®
Create a PayLink Corporate Check - Bangladesh
 Create a Day 0 E Tax Payment - Bangladesh
 Create a Day 1 E Tax Payment - Bangladesh

Create a Payment - China

 Create an Advice to Receive - China
 Create a Book Transfer Payment - China
 Create a Cross Border Funds Transfer – China

®
Create a PayLink Check Payment - China
 Create a PayLink® Corporate Check Payment - China
 Create a Domestic Funds Transfer Payment - China
 Create a Batch Funds Transfer - China
 Create an RFT – RMB Cross Border Funds Transfer Payment – China
 Create an RFT – RMB OTC Payment – China
 Create a PayLink® GIRO Payment - China
 Create a PayLink® Payroll Payment - China

Create a Payment - Hong Kong

 Create a Batch Funds Transfer - Hong Kong
 Create a Book Transfer - Hong Kong
 Create a Cross Border Funds Transfer to China (Traditional Chinese) - Hong Kong

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  Create a Cross Border Funds Transfer to China (Simplified Chinese) - Hong Kong
 Create a Cross Border Funds Transfer (English Only) - Hong Kong
 Create a Domestic Funds Transfer to China (Simplified Chinese) - Hong Kong
 Create a Domestic Funds Transfer to China (Traditional Chinese) - Hong Kong
 Create a Domestic Funds Transfer (English Only) Hong Kong
 Create a PayLink® Autopay Payment - Hong Kong
 Create a PayLink® Check Payment - Hong Kong
 Create a PayLink® Corporate Check Payment - Hong Kong
 Create a PayLink® Payroll Payment - Hong Kong
 Create a PayLink® RMB Check - Hong Kong
 Create a PayLink® RMB Corporate Check - Hong Kong
 Create a Positive Pay Check - Hong Kong
 Create a WorldLink® Factory Check - Hong Kong
 Create an ACH RMB Autopay Payment - Hong Kong
 Create an ACH RMB Payroll Payment - Hong Kong
 Create an Advice to Receive - Hong Kong
 Create an On Site Corporate Check - Hong Kong
 Create an On Site PayLink® Check - Hong Kong
 Create an On Site USD Corporate Check - Hong Kong
 Create an On Site USD PayLink® Check Payment - Hong Kong

Create a Payment - India

 Create a Book Transfer Payment - India
 Create a Manager's Check Payment - India
 Create a VAT Indirect Tax Payment - India
 Create a Professional/Entry/Other Tax Indirect Tax Payment - India
 Create a Central Excise Duty Indirect Tax Payment - India
 Create a Domestic Funds Transfer Payroll Payment - India
 Create an On Site Correspondent Check - India
 Create an On Site Customer Check - India
 Create an On Site Manager’s Check - India
 Create a Demand Draft Check - India
 Create an Intra-Group Funds Transfer Payment - India
 Create a Paybest Payment - India
 Create a Cross Border Funds Transfer Payment - India
 Create a Domestic Funds Transfer Payment - India
 Create a Service Tax Indirect Tax Payment - India
 Create a Sales Tax Indirect Tax Payment – India
 Create a Direct Tax Payment- India
 Create a Custom Duty Indirect Tax Payment - India
 Create a Customer Check – India

Create a Payment - Indonesia

 Create a Book Transfer Payment - Indonesia
 Create a Cross Border Funds Transfer - Indonesia

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CitiDirect BE® Payments User Guide

 Create a Batch Funds Transfer - Indonesia

 Create a WorldLink® Factory Check - Indonesia
 Create a Domestic Funds Transfer Payment - Indonesia
 Create a PayLink® Check Payment - Indonesia
 Create a PayLink® Corporate Check Payment - Indonesia
 Create an On Site PayLink® Check Payment - Indonesia
 Create an On Site Corporate Check Payment - Indonesia

®
Create a PayLink LLG Vendor Payment - Indonesia

®
Create a PayLink LLG Payroll Payment - Indonesia
 Create Advice to Receive - Indonesia

Create a Payment - Japan

 Create an ACH Credit PAYLINK Zengin Mass Payment - Japan
 Create a Cross Border Funds Transfer - Japan
 Create a Book Transfer - Japan
 Create a Batch Funds Transfer Payment - Japan
 Create an Advice to Receive - Japan
 Create a Domestic Funds Transfer – Japan

Create a Payment - Korea

 Create a Batch Funds Transfer - Korea
 Create an Advice to Receive - Korea
 Create an ACH Credit PAYLINK GIRO Payment - Korea
 Create a Book Transfer - Korea
 Create a Domestic Funds Transfer - Korea
 Create a Cross Border Funds Transfer – Korea

Create a Payment - Malaysia


®
Create a PayLink Check Payment - Malaysia
 Create a Batch Funds Transfer - Malaysia
 Create a JomPay Payment - Malaysia
 Create an Advice to Receive - Malaysia

®
Create an ACH Credit PayLink Payroll Payment - Malaysia
 Create an ACH Credit PayLink® GIRO Payment - Malaysia

®
Create an ACH Credit PayLink Dividend Payment - Malaysia
 Create a WorldLink® Factory Check - Malaysia
 Create a Paybest Payment - Malaysia
 Create a Domestic Funds Transfer Payment - Malaysia
 Create a PayLink® Corporate Check - Malaysia
 Create an On Site Corporate Check Payment - Malaysia
 Create an On Site PayLink® Check Payment - Malaysia
 Create a Book Transfer – Malaysia
 Create an Electronic Statutory Payment Transfer - Malaysia

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  Create a Cross Border Funds Transfer – Malaysia

Create a Payment - New Zealand

 Create a Book Transfer Payment - New Zealand
 Create a PAYLINK Cheque Payment - New Zealand
 Create a PAYLINK Corporate Cheque Payment - New Zealand
 Create a Cross Border Funds Transfer Payment - New Zealand
 Create a Domestic Funds Transfer Payment - New Zealand
 Create an ACH Credit / GIRO Payment - New Zealand
 Create a Batch Funds Transfer - New Zealand
 Create an Advice to Receive - New Zealand

Create a Payment - Philippines

 Create a Book Transfer - Philippines
 Create an ACH Credit/PAYLINK GIRO Payment - Philippines
 Create a Batch Funds Transfer - Philippines
 Create a Domestic Funds Transfer - Philippines
 Create a Positive Pay Check - Philippines
 Create a PAYLINK Corporate Check - Philippines
 Create an On Site PAYLINK Check - Philippines
 Create a PAYLINK Check - Philippines
 Create an On Site Corporate Check - Philippines
 Create an Advice to Receive - Philippines
 Create a Cross Border Funds Transfer – Philippines

Create a Payment - Singapore

 Create a Batch Funds Transfer - Singapore
 Create a Book Transfer Payment - Singapore
 Create a PAYLINK Cheque Payment - Singapore
 Create a PAYLINK Cheque Payment (USD) - Singapore
 Create a PAYLINK Corporate Cheque Payment - Singapore
 Create a WorldLink® Factory Check - Singapore
 Create a Cross Border Funds Transfer Payment - Singapore
 Create a Domestic Funds Transfer Payment - Singapore
 Create an ACH Credit / GIRO Payment – Singapore
 Create an Advice to Receive – Singapore

Create a Payment - Sri Lanka

 Create an ACH Credit PayLink® GIRO Payment - Sri Lanka

®
Create an ACH Credit PayLink Payroll Payment - Sri Lanka
 Create a Book Transfer Payment - Sri Lanka
 Create a Cross Border Funds Transfer - Sri Lanka
 Create an On Site Manager's Check - Sri Lanka

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CitiDirect BE® Payments User Guide

 Create an On Site Corporate Check - Sri Lanka

 Create a Manager's Check - Sri Lanka
 Create a PayLink® Corporate Check - Sri Lanka
 Create a Domestic Funds Transfer Payment - Sri Lanka

Create a Payment - Taiwan

 Create a Book Transfer Payment - Taiwan
 Create a PAYLINK Cheque Payment - Taiwan
 Create a PAYLINK Corporate Cheque Payment - Taiwan

®
Create a WorldLink Factory Check Payment - Taiwan
 Create a PAYLINK Dividend Check - Taiwan
 Create a PAYLINK Post Dated Check - Taiwan
 Create a Cross Border Funds Transfer Payment - Taiwan
 Create a Domestic Funds Transfer Payment - Taiwan
 Create an ACH Credit / GIRO Payment - Taiwan
 Create a Batch Funds Transfer - Taiwan
 Create an Advice to Receive – Taiwan

Create a Payment - Thailand

 Create a Batch Funds Transfer - Thailand
 Create a Book Transfer Payment - Thailand
 Create a Cross Border Funds Transfer - Thailand
 Create a Fast Track Book Transfer - Thailand
 Create an ACH Autopay Payment - Thailand
 Create an Advice to Receive - Thailand
 Create a UPAY Payment – Thailand – Hyperlink not available
 Create a Domestic Funds Transfer Payment - Thailand
 Create a PayLink® Corporate Check - Thailand
 Create a PayLink® Check Payment - Thailand
 Create a PayLink® Payroll Payment - Thailand
 Create a Positive Pay Check Payment – Thailand

Create a Payment - Vietnam

 Create a Book Transfer Payment - Vietnam
 Create a PAYLINK Check Payment - Vietnam
 Create a PAYLINK Corporate Check Payment - Vietnam
 Create a Cross Border Funds Transfer Payment - Vietnam
 Create a Domestic Funds Transfer Payment - Vietnam
 Create an ACH Credit / GIRO Payment - Vietnam
 Create a Batch Funds Transfer – Vietnam
 Create an Advice to Receive – Vietnam

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CEEMEA

Create a Payment – Africa

 Create a Social Security Payment - Cameroon
 Create a Social Security Payment - Tanzania
 Create a Social Security Payment - Uganda
 Create a Domestic Tax Payment – Zambia (Hyperlink not available)
 Create a Custom Duty Payment - Nigeria

Create a Payment - Bulgaria

 Create a Cross Border Funds Transfer - Bulgaria
 Create a Cash Collections Domestic Funds Transfer - Bulgaria
 Create a Budgetary Domestic Funds Transfer - Bulgaria
 Create an Ordinary Domestic Funds Transfer - Bulgaria
 Create a SEPA Payment - Bulgaria

Create a Payment - Czech Republic

 Create a Cross Border Funds Transfer - Czech Republic
 Create a Domestic Funds Transfer- Czech Republic
 Create a SEPA Credit Transfer Payment - Czech Republic
 Create an Advice to Receive - Czech Republic

Create a Payment - Hungary

 Create a Cross Border Funds Transfer - Hungary
 Create a Manager Check Payment - Hungary
 Create a Postal Voucher Cheque Payment - Hungary
 Create a Group Transfer Domestic Funds Transfer - Hungary
 Create an HUF Payment Domestic Funds Transfer - Hungary
 Create a VIBER Domestic Funds Transfer - Hungary
 Create a SEPA Credit Transfer Payment – Hungary

Create a Payment - Poland

 Create a Cross Border Funds Transfer - Poland
 Create an Internal Revenue Domestic Funds Transfer - Poland
 Create an Ordinary Domestic Funds Transfer - Poland
 Create a Social Security Domestic Funds Transfer - Poland
 Create a Payroll Batch Domestic Funds Transfer - Poland
 Create a SEPA Credit Transfer Payment – Poland

Create a Payment - Romania

 Create a Cross Border Funds Transfer - Romania
 Create a Tax Domestic Funds Transfer - Romania

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CitiDirect BE® Payments User Guide

 Create an Ordinary Payment Domestic Funds Transfer - Romania

 Create a Manager Cheque Payment - Romania
 Create a Encashable Cheque Payment - Romania
 Create a Payroll Cards Payment - Romania
 Create a SEPA Credit Transfer Payment – Romania

Create a Payment – Russia

 Create a Domestic Ordinary Payment Funds Transfer - Russia
 Create a Domestic Tax Payment Funds Transfer - Russia
 Create a Cross Border Funds Transfer - Russia
 Create a Payroll Cards - Russia
 Create an Advice to Receive - Russia
 Create an Obligatory Sale Payment - Russia

Create a Payment - Slovakia

 Create a Cross Border Funds Transfer - Slovakia
 Create a SEPA Credit Transfer Payment – Slovakia
 Create a SEPA Credit Transfer Bulk Payment - Slovakia
 Create a SEPA Credit Transfer Same Day Payment - Slovakia
 Create a SEPA Credit Transfer Bulk Same Day Payment - Slovakia
 Create an Advice to Receive – Slovakia

Create a Payment - South Africa

 Create an ACH Ordinary Payment - South Africa
 Create an ACH Credit Transfer – Single Debit Payment - South Africa
 Create an ACH Credit Transfer – Bulk Debit Payment - South Africa
 Create a Domestic Tax Payment - South Africa (Hyperlink not available)
 Create a Foreign Tax Payment - South Africa (Hyperlink not available)
 Create a Domestic Funds Transfer - South Africa
 Create a Cross Border Funds Transfer - South Africa
 Create an Advice to Receive - South Africa
 Create a Managers Check - South Africa
 Create a Book Transfer - South Africa

Create a Payment - Turkey

 Create an SSK Payment - Turkey
 Create a Tax Payment - Turkey
 Create a Cross Border Funds Transfer - Turkey
 Create a Domestic Funds Transfer - Turkey
 Create a Book Transfer - Turkey
 Create a Cheque Payment - Turkey
 Create a Customs Payment – Turkey

Create a Payment - United Arab Emirates

 Create a Book Transfer Payment – United Arab Emirates

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  Create a Cross Border Funds Transfer Payment – United Arab Emirates
 Create a Domestic Funds Transfer Payment – United Arab Emirates
 Create a Customer Cheque – United Arab Emirates
 Create a Managers Cheque – United Arab Emirates
 Create a Post Dated Cheque – United Arab Emirates

EUROPE

Create a Payment - France

 Create a Book Transfer – France
 Create a Bank Draft Cheque Payment – France
 Create a Cross Border Funds Transfer – France
 Create a Domestic Funds Transfer – France
 Create a SEPA Credit Transfer – France
 Create a SEPA Credit Transfer – Bulk Payment – France
 Create a SEPA Credit Transfer - Bulk Same Day Payment – France
 Create a SEPA Credit Transfer - Same Day Payment – France
 Create an ACH Credit/GIRO Payment - UK
 Create an ACH Credit/GIRO Bulk Payment - UK

Create a Payment - Greece

 Create an Advice to Receive – Greece
 Create an ACH Bulk Internal Transfer Payment – Greece
 Create an ACH DIAS Transfer Payment – Greece
 Create an ACH Wireless (Non-DIAS members) Transfer Payment – Greece
 Create a Book Transfer – Greece
 Create a Bank Draft Cheque Payment – Greece
 Create a Local Cheque (Hold) Payment – Greece
 Create a Local Cheque (Mailed) Payment – Greece
 Create a Cross Border Funds Transfer – Greece
 Create a Domestic Funds Transfer – Greece
 Create a SEPA Credit Transfer – Greece
 Create a SEPA Credit Transfer – Bulk Payment – Greece
 Create a SEPA Credit Transfer – Same Day Payment – Greece

Create a Payment - Italy

 Create an Advice to Receive – Italy
 Create an ACH Credit/Giro Transfer Payment - Italy
 Create a Book Transfer – Italy
 Create a Bank Draft Cheque Payment – Italy
 Create a Payment Order Cheque Payment – Italy
 Create a Cross Border Funds Transfer – Italy
 Create a Domestic Funds Transfer – Italy
 Create a SEPA Credit Transfer – Italy
 Create a SEPA Credit Transfer – Bulk Payment – Italy
 Create a SEPA Credit Transfer – Same Day Payment – Italy
 Create a SEPA Credit Transfer – Bulk Same Day Payment – Italy

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CitiDirect BE® Payments User Guide

Create a Payment - Spain

 Create an Advice to Receive – Spain
 Create an ACH RapidCash Transfer – Spain
 Create a Book Transfer – Spain
 Create a Bank Draft Cheque Payment – Spain
 Create a Domestic Cheque Payment – Spain
 Create a RapidCash Cheque Payment – Spain
 Create a Cross Border Funds Transfer – Spain
 Create a Domestic Funds Transfer – Spain
 Create a SEPA Credit Transfer – Spain
 Create a SEPA Credit Transfer – Bulk Payment – Spain
 Create a SEPA Credit Transfer – Same Day Payment – Spain
 Create a SEPA Credit Transfer – Bulk Same Day Payment – Spain

Create a Payment - UK
 Create an ACH Credit/GIRO Payment - UK
 Create a Book Transfer Payment - UK
 Create a Cross Border Funds Transfer Payment - UK
 Create a Domestic Funds Transfer Payment - UK
 Create a Faster Payment (Single Immediate Payment) - UK
 Create a SEPA Credit Transfer Payment - UK
 Create a SEPA Credit Transfer - Same Day Payment - UK
 Create a SEPA Credit Transfer - Bulk Payment - UK
 Create a SEPA Credit Transfer - Bulk Same Day Payment - UK
 Create an Advice to Receive - UK
 Create a Cheque Payment - UK

Create a Payment – Ireland

 Create an ACH Credit/GIRO Payment - Ireland
 Create a Book Transfer Payment - Ireland
 Create a Cross Border Funds Transfer Payment - Ireland
 Create a Domestic Funds Transfer Payment - Ireland
 Create a SEPA Credit Transfer Payment - Ireland
 Create a SEPA Credit Transfer - Same Day Payment - Ireland
 Create a SEPA Credit Transfer - Bulk Payment - Ireland
 Create a SEPA Credit Transfer - Bulk Same Day Payment - Ireland
 Create an Advice to Receive - Ireland
 Create a Cheque Payment - Ireland
 Create Custom Payments - Ireland

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LATAM

Create a Payment - Argentina

 Create a Book to Book Transfer Payment - Argentina
 Create a Book to Card Transfer Payment - Argentina
 Create a Cross Border Funds Transfer - Argentina
 Create an Interbank Domestic Funds Transfer - Argentina
 Create an MEP-Central Bank Domestic Funds Transfer - Argentina
 Create a Customer Check Payment - Argentina
 Create a Cash Payment - Argentina
 Create a Deferred Customer Check - Argentina

Create a Payment - Bahamas

 Create a Book to Book Transfer Payment - Bahamas
 Create a Cross Border Funds Transfer - Bahamas
 Create an Interbank Domestic Funds Transfer - Bahamas
 Create a Manager Check Payment - Bahamas
 Create a Domestic Funds Transfer Debit - Bahamas

Create a Payment - Barbados

 Create a Book to Book Transfer - Barbados
 Create a Cross Border Funds Transfer - Barbados
 Create an Interbank Domestic Funds Transfer - Barbados
 Create a Manager Check Payment - Barbados
 Create a Domestic Funds Transfer Debit- Barbados

Create a Payment - Banamex

 Create a Cross Border Funds Transfer - Banamex
 Create an Interbank Domestic Funds Transfer – Banamex
 Create an Salary Domestic Funds Transfer – Banamex
 Create an Pension Domestic Funds Transfer – Banamex
 Create a Manager Check Payment - Banamex
 Create a Referenced Tax Payment – Banamex
 Create a Annual Tax Payment - Banamex
 Create a Window Payment - Banamex

Create a Payment - Brazil

 Create a Book to Book Transfer - Brazil
 Create a Book to Card Transfer - Brazil
 Create a Manager Check Payment - Brazil
 Create a Cross Border Funds Transfer Payment - Brazil
 Create a Reserve Transfer System Payment - Brazil
 Create a Diphased Liquidation by Liquid Amount Payment - Brazil
 Create a Title Payment - Brazil
 Create a Utility Payment Domestic Funds Transfer – Brazil
 Create a Tax Payment with Barcode – Brazil (Hyperlink not available)
 Create a Tax Payment without Barcode – Brazil (Hyperlink not available)

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CitiDirect BE® Payments User Guide

 Create an Interbank Domestic Fund Transfer - Brazil

Create a Payment - Chile

 Create a Book to Book Transfer Payment - Chile
 Create a Cross Border Funds Transfer - Chile
 Create an Interbank Domestic Funds Transfer - Chile
 Create a Manager Check Payment - Chile
 Create a Customer Check Payment - Chile
 Create a Cash Payment - Chile

Create a Payment - Colombia

 Create a Book to Book Transfer Payment - Colombia
 Create a Book to Card Transfer Payment - Columbia
 Create a Manager Cheque Payment - Columbia
 Create a Customer Cheque Payment - Columbia
 Create a Cash Payment - Columbia
 Create a Cross Border Funds Transfer Payment - Columbia
 Create a Domestic Funds Transfer Debit - Columbia
 Create a Domestic Funds Transfer Payment - Columbia

Create a Payment - Costa Rica

 Create a Book to Book Transfer – Costa Rica
 Create a Cross Border Funds Transfer – Costa Rica
 Create an Interbank Domestic Funds Transfer – Costa Rica
 Create a Manager Cheque Payment – Costa Rica
 Create a Customer Check Payment – Costa Rica
 Create a Domestic Funds Transfer Debit – Costa Rica

Create a Payment - Dominican Republic

 Create a Book to Book Transfer Payment - Dominican Republic
 Create a Cross Border Funds Transfer - Dominican Republic
 Create a Manager Check Payment - Dominican Republic
 Create a Customer Check Payment - Dominican Republic
 Create a Domestic Funds Transfer Debit - Dominican Republic
 Create an Interbank Domestic Funds Transfer - Dominican Republic

Create a Payment - Ecuador

 Create a Book Transfer Debit - Ecuador
 Create a Book Transfer Payment - Ecuador
 Create a Customer Check - Ecuador
 Create a Cross Border Funds Transfer Payment - Ecuador
 Create a Domestic Funds Transfer Debit - Ecuador
 Create a Domestic Funds Transfer Payment - Ecuador

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Create a Payment - El Salvador
 Create a Book to Book Transfer Payment - El Salvador
 Create a Cross Border Funds Transfer - El Salvador
 Create an Interbank Domestic Funds Transfer - El Salvador
 Create a Manager Check Payment - El Salvador
 Create a Customer Check Payment - El Salvador

Create a Payment - Guatemala

 Create a Book Transfer Payment - Guatemala
 Create a Manager Check - Guatemala
 Create a Customer Check Payment - Guatemala
 Create a Cross Border Funds Transfer Payment - Guatemala
 Create a Domestic Funds Transfer Debit - Guatemala
 Create a Domestic Funds Transfer Payment - Guatemala

Create a Payment - Haiti

 Create a Cross Border Funds Transfer - Haiti
 Create an Interbank Domestic Funds Transfer - Haiti
 Create a Book to Book Transfer - Haiti
 Create a Manager Check Payment - Haiti

Create a Payment - Honduras

 Create a Cross Border Funds Transfer - Honduras
 Create an Interbank Domestic Funds Transfer - Honduras
 Create a Domestic Funds Transfer Debit - Honduras
 Create a Book to Book Transfer Payment - Honduras
 Create a Manager Check Payment - Honduras

Create a Payment - Mexico

 Create a Book to Book Transfer Payment - Mexico
 Create a Cross Border Funds Transfer - Mexico
 Create an Interbank Domestic Funds Transfer - Mexico
 Create a Manager Check Payment - Mexico
 Create a Referenced Tax Payment – Mexico
 Create a Annual Tax Payment – Mexico

Create a Payment - Jamaica

 Create a Book to Book Transfer Payment - Jamaica
 Create a Book to Card Transfer Payment - Jamaica
 Create a Cross Border Funds Transfer - Jamaica
 Create an Interbank Domestic Funds Transfer - Jamaica
 Create a Manager Check Payment - Jamaica
 Create a Domestic Funds Transfer Debit - Jamaica

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CitiDirect BE® Payments User Guide

Create a Payment - Panama

 Create a Book to Book Transfer Payment - Panama
 Create a Book to Card Transfer Payment - Panama
 Create a Cross Border Funds Transfer - Panama
 Create an Interbank Domestic Funds Transfer - Panama
 Create a Customer Check Payment - Panama
 Create a Manager Check Payment - Panama
 Create a Domestic Funds Transfer Debit - Panama

Create a Payment - Paraguay

 Create a Book to Book Transfer - Paraguay
 Create a Cross Border Funds Transfer - Paraguay
 Create a Manager Check - Paraguay
 Create a Domestic Funds Transfer Debit - Paraguay
 Create an InterBank Domestic Funds Transfer – Paraguay

Create a Payment - Peru

 Create a Book to Book Transfer Payment - Peru
 Create a Book to Card Transfer Payment - Peru
 Create an Interbank Domestic Funds Transfer - Peru
 Create a Manager Check Payment - Peru
 Create a Cross Border Funds Transfer – Peru

Create a Payment - Puerto Rico

 Create a Book to Book Transfer Payment - Puerto Rico
 Create an ACH Credit/GIRO Payment - Puerto Rico
 Create a Manager Check Payment - Puerto Rico
 Create a Funds Transfer Payment - Puerto Rico
 Create a Customer Check Payment - Puerto Rico
 Create an ACH Debit - Puerto Rico

Create a Payment - Trinidad & Tobago

 Create a Book to Book Transfer Payment - Trinidad & Tobago
 Create a Book to Card Transfer Payment - Trinidad & Tobago
 Create a Cross Border Funds Transfer - Trinidad & Tobago
 Create an Interbank Domestic Funds Transfer - Trinidad & Tobago
 Create a Manager Check Payment - Trinidad & Tobago
 Create a Domestic Funds Transfer Debit - Trinidad & Tobago

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Create a Payment - Uruguay
 Create a Cross Border Funds Transfer – Uruguay
 Create a Book to Book Transfer Payment
 Create a Manager Check
 Create an Interbank Domestic Funds Transfer

Create a Payment - Venezuela

 Create a Book to Book Transfer Payment - Venezuela
 Create a Manager Check - Venezuela
 Create a Domestic Funds Transfer Debit - Venezuela
 Create an Interbank Domestic Funds Transfer - Venezuela
 Create a Cross Border Funds Transfer Payment – Venezuela

NORTH AMERICA

Create a Payment - Canada

 Create a Cross Border Funds Transfer - Canada
 Create an ACH Debit - Canada
 Create a Domestic Funds Transfer Payment - Canada
 Create an Advice to Receive - Canada
 Create an ACH Credit GIRO Payment - Canada
 Create a Cheque Payment - Canada
 Create a Book Transfer Payment - Canada
 Create a Foreign Currency Funds Transfer - Canada

Create a Payment – United States

 Create an ACH Credit/GIRO Payment – United States
 Create an ACH Debit – United States
 Create a Foreign Currency Funds Transfer – United States
 Create a Drawdown/Chargewire Payment – United States
 Create a Funds Transfer Payment – United States
 Create a Book Transfer Payment – United States

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Transaction Banking Widgets

Initiate Payments Widget

The Initiate Payments widget allows you to quickly create a payment from a template directly from your
CitiDirect BE home page.

Below steps will help you to create and submit a payment from a template.

Step Action
1. The Initiate Payments widget should already be on your CitiDirect BE® Home page. If this or any
desired widget is not visible, please add the widget by simply selecting “Customize Homepage” on
your home page and clicking “Add” on the applicable card in the widget gallery (entitled users
only).
2. The Filter panel allows you to filter the templates that appear in the results grid. In this example,
you will filter the results to show templates for Cross Border Funds Transfers and Cheque.
3. Click in the Payment Method field.

4. When you first click in the Payment Method field, the available payment methods, based on your
entitlements, appears in a list.
5. Select the desired payment method. In this example, click Book Transfer.

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Step Action
6. The Payment Method field allows you to select multiple options. When selecting multiple
methods, separate the options with a comma and no space.
7. Click in the Payment Method field.

8. Enter the desired information into the Payment Method field. Enter "che"

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Step Action
9. Select the desired payment method. In this example, click Cheque.

10. Click the scrollbar.

11. Select the desired template type. In this example, click Editable Template.

Step Action
12. Click the Apply button.

13. The templates displayed in the Results grid changes to match your filter criteria. The current filter
displays above the grid.
14. The Clear link removes all filters from the grid and returns the full list.
15. To view the data in the grid more easily, you can collapsed the Filter panel.

Click the Filter button.

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Step Action
16. When you first access the widget, the information is displayed in a list view. Another option for
display is the Card View.

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Step Action
17. Click the Card View button.

Step Action
18. The Card View displays the templates in an easy to read format.
19. Click the Sort Order button.

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Step Action
20. When viewing information in the Card View, you have two options for sorting the cards.

The Sort Order allows you to specify if the list of templates will be in Ascending (A-Z) or
Descending (Z-A) order.
21. The Sort By option allows you to sort the results by Template Name, Beneficiary Name, or
Payment Currency.
22. Select the desired sort order. In this example, click the Descending option.

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Step Action
23. Click the Apply button.

24. The cards in the grid are now sorted according to your selections.

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Step Action
25. To return to the list view, click the List View button.

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Step Action
26. When you are ready to initiate a payment, select the desired template. In this example, click the
0506SANITYBKT link.

Step Action
27. The details of the selected template appear. You should enter all required fields.
28. Click in the Transaction Reference Number field.

29. Enter the desired information into the Transaction Reference Number field. Enter
"BOOKREF789".

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Step Action
30. Press [Tab].

Step Action
31. Enter the desired information into the Payment Amount field. Enter "100".

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Step Action
32. Click the Value Date Calendar Lookup button.

33. Select the desired date. In this example, click 02/26/2016.

34. Click the Beneficiary Name Lookup button.

Step Action
35. Select the desired beneficiary record. In this example, click 123.

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Step Action
36. Click the Initiate Payment button.

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Step Action
37. Click the Initiate Another Payment link.

Step Action
38. This concludes the Initiate a Payment topic.
End of Procedure.

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Payment Status Widget

View the Status of a Payment

The Payment Status widget allows you to quickly find payments, view payment status and transaction details, and
other helpful information (e.g. most recent and largest payments) directly from your CitiDirect BE home page.
You can view information for transactions within the last 90 calendar days. The transactions that you can view are
determined by your entitlements.

Following the steps below, you will view the status and details of a payment using the Payment Status widget.

Step Action
1. The Payment Status widget has three tabs that help you to quickly find the payment you want to
view.
2. Click the Recent button.

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Step Action
3. The Recent tab displays the 10 most recent transactions within the last 90 days that you have the
entitlements to view.

4. Click the Largest button.

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Step Action
5. The Largest tab displays the 10 largest transactions within the last 90 days that you have
entitlements to view.

6. Click the Filter button.

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Step Action
7. The Filter tab allows you to perform a search for the specific transaction that you want to view. In
this example, you will search for transactions that are in the Release Required or Authorization
Required status.
8. Click the scrollbar.
9. Click in the Status field.

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Step Action
10. Navigate to and select the desired status. In this example, click Authorization Required.

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Step Action
11. Enter the desired information into the Status field. Enter "r".
12. Select the desired status. In this example, click Release Required.

Step Action
13. Click the Apply button.

14. All transactions that match your criteria are listed in the results grid.

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Step Action
15. Click the Sort button.

16. When viewing information in the Card View, you have two options for sorting the cards.

The Sort Order allows you to specify if the list of transactions will be in Ascending (A-Z) or
Descending (Z-A) order.

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Step Action
17. The Sort By option allows you to sort the transactions by payment details.
18. Select the desired sort by option. In this example, click the Transaction Amount option.

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Step Action
19. Click the Apply button.

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Step Action
20. The filtered cards in the grid are now sorted according to your selections.
21. To view the details of a transaction, click the Beneficiary Name link.
22. Navigate to and select the desired transaction. In this example, click 123.

Step Action
23. The Payment Details for the selected transaction are displayed in a read-only view.

24. Click the Return to Payment Status link.

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Step Action
25. The current filters are listed above the grid.
26. The Modify link allows you to change the filters to view different data.
27. When you first access the widget, the information is displayed in a Card View.
28. Another option for display is the List View. Click the List View button.

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Step Action
29. The List View displays the transactions in a grid.

Step Action
30. To view the details of a transaction, click the Beneficiary Name link.
31. Navigate to and select the desired transaction. In this example, click 123.

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 Step Action
32. The Payment Details for the selected transaction are displayed in a read-only view.
33. Click the Return to Payment Status link.

34. The Service Status link takes you to the Payment Services View All page where you can view all
of the services requests to which you have access.
35. This concludes the View the Status of a Payment topic.
End of Procedure.

Initiate an Amend Payment Service Request

The Amend Payment service request allows you to update the beneficiary name and account number for payments
that are submitted to Citi. You can also provide additional remittance information if needed. The Payment Status
widget provides an easy way for you to initiate an Amend Payment service request without having to navigate
through the application.

Following below steps, you will initiate an amend payment service request for a payment that has incorrect
beneficiary information using the Payment Status widget.

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Step Action
1. The Filter tab allows you to search for the specific transaction you want to amend.
2. Enter the desired criteria to search for the transaction. In this example, the following criteria will
be entered for you: Value Date Range and Status.
3. Click the scrollbar.

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Step Action
4. Click the Apply button.

Step Action
5. All transactions that match the criteria are displayed.

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Step Action
6. Radio buttons that are grayed out indicate that there are no payment services currently available
for the transaction.
7. Navigate to and select the desired transaction. In this example, click the EDWIN link.

Step Action
8. Click the Manage Payment button.

9. Only the payment services that are available for the selected payment are displayed.
10. Click the Amend Payment link.

11. Click the Beneficiary Name Lookup button.

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Step Action
12. Navigate to and select the desired beneficiary. In this example, click 123.

Step Action
13. The Remittance Information field allows you to enter additional information about the payment as
needed.

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Step Action
14. Click the scrollbar.

Step Action
15. Select the Cancel button to cancel the Amend Payment without submitting the service request.
16. Click the Submit button.

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 Step Action
17. The View All link in the confirmation message takes you to the Payment Services View All page
where you can view the status of the submitted request.
18. Click the Return to Payment Status link.

19. The service request moves to the next stage in the process per your flow control requirements.
20. This concludes the Initiate an Amend Payment Service Request topic.
End of Procedure.

Initiate a Cancel Payment Service Request

A Cancel Payment service request allows you to request Citibank to cancel a payment that is waiting to be
processed. You can create a cancel payment request for the following types of payments:

 Funds Transfers
 Book Transfers
 ACH Credit/GIRO Payments
 ACH Debits
 Drawdowns/Chargewires
 Advices to Receive
 Tax Payments
 Window Payments

The Payment Status widget provides an easy way for you to initiate a Cancel Payment service request without
having to navigate through the application.

Following the steps below, you will initiate a cancel payment service request for a transaction that is a duplicate
using the Payment Status widget.

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Step Action
1. The Filter tab allows you to search for the specific transaction you want to cancel.
2. Enter the desired criteria to search for the transaction. In this example, the following criteria will
be entered for you: Value Date Range and Status.
3. Click the scrollbar.

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Step Action
4. Click the Apply button.

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Step Action
5. All transactions that match the criteria are displayed.
6. Radio buttons that are grayed out indicate that there are no payment services currently available
for the transaction.
7. Navigate to and select the desired transaction. In this example, click the DFGFGFFG option.

8. Click the Manage Payment button.

Step Action
9. Only the payment services that are available for the selected payment are displayed.
10. Click the Cancel Payment link.

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Step Action
11. Click in the Reason field.
12. Enter the desired information into the Reason field. Enter "Duplicate Payment".

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Step Action
13. Press [Tab].
14. Enter the desired information into the Quote Existing Citi Case field. Enter "ABC12345".
15. Click the scrollbar.

Step Action
16. The Cancel button closes the window and returns you to the widget without submitting the service
request.
17. Click the Submit button.

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 Step Action
18. The View All link in the confirmation message takes you to the Payment Services View All page
where you can view the status of the submitted request.
19. Click the Return to Payment Status link.

20. The service request moves to the next stage in the process per your flow control requirements.
21. This concludes the Initiate a Cancel Payment Service Request topic.
End of Procedure.

Initiate a Recall Payment Service Request

A Recall Payment service request allows you to recall and return payments that are in a ‘Processed’ status in
CitiDirect BE. The Payment Status widget provides an easy way for you to initiate a Recall Payment service
request without having to navigate through the application.

Following below steps, you will initiate a recall payment service request for a payment that is no longer needed
using the Payment Status widget.

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Step Action
1. The Filter tab allows you to search for the specific transaction you want to recall.
2. Enter the desired criteria to search for the transaction. In this example, the following criteria will
be entered for you: Value Date Range and Status.
3. Click the scrollbar.

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Step Action
4. Click the Apply button.

Step Action
5. All transactions that match the criteria are displayed.

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Step Action
6. Radio buttons that are grayed out indicate that there are no payment services currently available
for the transaction.
7. Navigate to and select the desired transaction. In this example, click the EDWIN link.

8. Click the Manage Payment button.

9. Only the payment services that are available for the selected payment are displayed.

Step Action
10. Click the Recall Payment link.

11. Click in the Reason field.

12. Enter the desired information into the Reason field. Enter "Payment no longer needed.".

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Step Action
13. Press [Tab].
14. Enter the desired information into the Quote Existing Citi Case field. Enter "ABC12345".
15. Click the scrollbar.

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Step Action
16. The Cancel button closes the window and returns you to the widget without submitting the service
request.

Step Action
17. Click the Submit button.

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 Step Action
18. The View All link in the confirmation message takes you to the Payment Services View All page
where you can view the status of the submitted request.
19. Click the Return to Payment Status link.

20. The service request moves to the next stage in the process per your flow control requirements.
21. This concludes the Initiate a Recall Payment Service Request topic.
End of Procedure.

Initiate a BCNR Service Request

For a Beneficiary Claims Non-Receipt scenario, the BCNR service request can be requested to investigate the
transaction and have the funds reversed or evidence of receipt provided.

Following below steps, you will initiate a BCNR service request for a payment that the beneficiary claims they
did not receive, using the Payment Status widget.

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Step Action
1. The Filter tab allows you to search for the specific transaction you want to submit the BCNR
service request for.
2. Enter the desired criteria to search for the transaction. In this example, the following criteria will
be entered for you: Value Date Range and Status.
3. Click the scrollbar.

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Step Action
4. Click the Apply button.

5. All transactions that match the criteria are displayed.

6. Radio buttons that are grayed out indicate that there are no payment services currently available
for the transaction.
7. Navigate to and select the desired transaction. In this example, click the EDWIN link.

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Step Action
8. Click the Manage Payment button.

9. Only the payment services that are available for the selected payment are displayed.

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Step Action
10. Click the BCNR link.

11. Click in the Additional Details field.

12. Enter the desired information into the Additional Details field. Enter "BCNR July 11".
13. Press [Tab].
14. Enter the desired information into the Quote Existing Citi Case field. Enter "ABC12345.

Step Action
15. Click the scrollbar.

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Step Action
16. Select the Cancel button to cancel the BCNR without submitting the service request.
17. Click the Submit button.

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Step Action
18. The View All link in the confirmation message takes you to the Payment Services View All page
where you can view the status of the submitted request.
19. Click the Return to Payment Status link.

20. The service request moves to the next stage in the process per your flow control requirements.
21. This concludes the Initiate a BCNR Service Request topic.
End of Procedure.

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Payments Pending Action Widget

The Payments Pending Action widget allows you to quickly authorize, release, or send to repair payments directly
from your CitiDirect BE home page.

This topic provides an overview of the Payments Pending Action widget.

Step Action
1. The Payments Pending Action widget is displayed in card view by default.
2. Each record displays a beneficiary name, transaction reference number, beneficiary account
number, payment type, and payment amount.
3. Clicking on a beneficiary name link allows you to view the details of the account.
4. Point to a truncated value in the widget to view the full text. In this example, point to the payment
type.

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Step Action
5. The full value is displayed.
6. You can authorize, release, or send multiple payments to repair directly from the widget.

Step Action
7. The Select All checkbox allows you to select all available payments pending action.

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Step Action
8. Click the Menu button to collapse the menu panel.

9. Click the Menu button again to expand the menu panel on the left side of the widget.

10. When authorize or release menu option is collapsed, the number of pending items is displayed.
11. Click the Release expand button.

Step Action
12. The payments pending release are now displayed and the pending items count appears next to the
applicable payment types.
13. The time stamp displays the date and time that the widget information was last refreshed.
14. The Refresh button allows you to manually refresh the latest payments pending action.
15. Click the Filter button.

16. You can filter payments by currency, payment method, account number, or value date.
17. Select the desired currency. In this example, click EUR.

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Step Action
18. Click the scrollbar.

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Step Action
19. Click the From Calendar Lookup button.

Step Action
20. Select the desired date. In this example, click 06/01/2015.

21. Click the To Calendar Lookup button.

22. Select the desired date. In this example, click 07/02/2015.

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Step Action
23. Click the Apply Filter button.

24. The widget is updated based on the applied filters.

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Step Action
25. Click the List View button to change the appearance of the widget.

Step Action
26. By default, the payments pending action for the last 90 days display in list view.
27. The payments grid can be customized based on your preferences.

Click the Customize button.

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Step Action
28. The Available Columns list displays columns that are not actively displayed in the widget. Any
displayed fields can be added to the widget if required.
29. The Displayed Columns list contains fields that are actively displayed in the widget.
30. The Column Select and Column Reject buttons allow you to move columns between the Available
Columns and Displayed Columns lists, thereby determining what columns appear in the widget.
31. The Columns Up and Columns Down buttons allow you to determine the order in which the
displayed columns appear in the widget.
32. Select a displayed column name. In this example, click Value Date.

33. Click the Column Up button.

34. The Value Date column will now appear before the Payment Currency column in the widget.

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Step Action
35. Click the scrollbar.

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Step Action
36. Data in the widget can be sorted by two criteria, Primary Sort and Secondary Sort. These two
fields can be used in combination.
37. Each sort criterion may be sorted in Ascending (A-Z) or Descending (Z-A) order.

Step Action
38. The Cancel button allows you to cancel all changes without saving.
39. The Reset to Default Settings button sets all values to the default.
40. Click the Save button.

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Step Action
41. The changes made now appear in the widget.
42. Select the desired transaction reference number link. In this example, click 1805000008011446.

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 Step Action
43. Details of the selected payment are displayed.
44. You can also authorize, release, or send a payment to repair from a detail view.
45. This concludes the Payments Pending Action Widget Overview topic.
End of Procedure.

Authorize a Payment
The Payments Pending Action widget allows you to quickly authorize payments without having to navigate
through the application. During the authorization process from the Payments Pending Action widget, payments
can be authorized or sent to repair.

CitiDirect BE® supports nine levels of authorization. If your organization requires multiple authorizations,
payments remain accessible in the "Authorize Payments" grid until they pass all required authorizations.

Your access profile determines whether or not you are entitled to authorize payments and the payment
transactions you can authorize. If you submitted or previously authorized the payment, you cannot authorize it.

Following below steps, you will authorize or send a payment to repair from the Payments Pending Action Widget.

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Step Action
1. The number listed in the Authorize Payments grid indicates how many payments are pending
authorization
2. Select the desired payment. In this example, click test.

3. Continue adding payments as needed. In this example, additional payments will be selected for
you.
4. Process the payments using one of the following options:

Authorize - the payments are accurate and can be authorized.

Send to Repair - the payments contain an error and must be returned to the originator for
correction before they can be authorized.
5. Decision: Please make a selection from the options listed below.

 Authorize
 Send to Repair
6. Click the Authorize button.

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Step Action
7. Click the Confirm button.

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Step Action
8. Click the Return to Authorize Single/Multiple payment worklist link.

Step Action
9. The payments move to the next step of the operational process and, depending on your
entitlements, may require additional authorizing.
10. This concludes the Authorize or Send to Repair a Payment topic.
End of Procedure. Remaining steps apply to other paths.

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Step Action
11. Click the Send to Repair button.

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Step Action
12. Select the reason to send payments to repair. In this example, click the Incorrect payment
amount option.

13. If you selected more than one payment to send to repair, the reason selected applies to all
payments selected. If the same reason should not apply to all selected payments you must submit
them separately.
14. Click the Confirm button.

Step Action
15. Click the Return to Release Single/Multiple payment worklist link.

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 Step Action
16. The payments move to the next step of the operational process and, depending on your
entitlements, may require additional authorizing.
17. This concludes the Authorize or Send to Repair a Payment topic.
End of Procedure.

Release a Payment
The Payments Pending Action widget allows you to quickly release payments for processing without having to
navigate through the application. During the release process from the Payments Pending Action widget, payments
can be released or sent for repair. Your access profile determines if you are entitled to release payments.

Using below steps, you will release or send a payment to repair from the Payments Pending Action Widget.

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Step Action
18. Click the Release link.

19. Click the Single/Multiple (188) link.

20. The number listed in the Release Payments grid indicates how many payments are pending release
21. Select a payment. In this example, click BeneName.

22. Continue adding payments as needed. In this example, an additional payment will be selected for
you.

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Step Action
23. Process the payments using one of the following options:

Release - the payments are accurate and can be released.

Send To Repair - the payments contain an error and must be returned to the originator for
correction before they can be released.
24. Decision: Please make a selection from the options listed below.

 Release
 Send to Repair

25. Click the Release button.

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Step Action
26. Click the Confirm button.

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Step Action
27. Click the Return to Release Single/Multiple payment worklist link.

Step Action
28. The payments are now released.
29. This concludes the Release or Send to Repair a Payment topic.
End of Procedure. Remaining steps apply to other paths.
30. Click the Send to Repair button.

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Step Action
31. Select the reason to send to repair. In this example, click the Incorrect Value date option.

32. If you selected more than one payment to send to repair, the reason selected applies to all
payments selected. If the same reason should not apply to all selected payments you must submit
them separately.
33. Click the Confirm button.

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Step Action
34. Click the Return to Release Single/Multiple payment worklist link.

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Step Action
35. The payments move to the next step of the operational process and, depending on your
entitlements, may require additional authorizing.
36. This concludes the Release or Send to Repair a Payment topic.
End of Procedure.

Authorize a Batch of Payments

The Payments Pending Action widget allows you to quickly authorize a batch of payments without having to
navigate through the application. During the authorization process from the Payments Pending Action widget, a
batch of payments can be authorized or deleted.

Following below steps, you will authorize or delete a batch of payments from the Payments Pending Action
widget.

Step Action
1. The numbers listed by the Authorize menu options indicate how many items are currently in the
queue awaiting action.

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Step Action
2. By default, the Payments Pending Action widget displays individual payments that are awaiting
action.

Click the Batch Payment link.

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Step Action
3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to initiate a payment.

Click the Accept button.

Step Action
4. You can authorize or delete batches from the grid or from the detail page. In this example, you will
work from the detail page.

Select the desired batch number. In this example, click 78171FF.

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Step Action
5. Process the batch by using one of the following options:
 Authorize - the content of the batch is accurate and can be authorized.
 Delete - the batch should be deleted.
6. Decision: Please make a selection from the options listed below.

 Authorize
 Delete

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Step Action
7. Click the Authorize button.

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Step Action
8. Click the Confirm button.

Step Action
9. The payments in the batch are submitted for further processing and the batch is removed from the
authorization queue.
10. Click the Return to Authorize Single/Multiple Batch worklist link.

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Step Action
11. This concludes the Authorize a Batch of Payments topic.
End of Procedure. Remaining steps apply to other paths.

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Step Action
12. Click the Delete button.

13. Click the Confirm button.

Step Action
14. The batch is deleted from the system, however the status of the payments within the batch are not
affected.
15. Click the Return to Authorize Single/Multiple Batch worklist link.

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Step Action
16. This concludes the Authorize a Batch of Payments topic.
End of Procedure.

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Release a Batch of Payments
The Payments Pending Action widget allows you to quickly release a batch of payments without having to
navigate through the application. During the release process from the Payments Pending Action widget, a batch of
payments can be released or deleted.

Following below steps, you will release a batch of payments from the Payments Pending Action widget.

Step Action
1. Click the Batch Payment link.

2. The number listed in the Batch Release grid indicates how many batches are pending authorization
3. The Details link allows you to view the full details of the payments in the selected batch. You can
release the batch from the detail page.

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Step Action
4. Select the desired batch. In this example, click ...46A081.

5. Process the batch by using one of the following options:

Release - the content of the batch is accurate and can be released.

Delete - the batch should be deleted.

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Step Action
6. Decision: Please make a selection from the options listed below.

 Release
 Delete

7. Click the Release button.

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Step Action
8. Click the Confirm button.

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Step Action
9. Click the Return to Release Single/Multiple Batch worklist button.

10. The payments in the batch are released and the batch is removed from the list.

Step Action
11. This concludes the Release a Batch of Payments topic.
End of Procedure. Remaining steps apply to other paths.

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Step Action
12. Click the Delete button.

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Step Action
13. Click the Confirm button.

Step Action
14. Click the Return to Release Single/Multiple Batch worklist button.

15. The batch is deleted from the system, however the status of the payments within the batch are not
affected.

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Step Action
16. This concludes the Release a Batch of Payments topic.
End of Procedure.

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Authorize an Imported File of Payments
The Payments Pending Action widget allows you to quickly authorize an imported file of payments without
navigating through the application. During the authorization process from the Payments Pending Action widget,
files can be authorized or rejected.

Following below steps, you will authorize an imported file from the Payments Pending Action widget.

Step Action
1. Click the Imported File link.

Step Action
2. The number listed in the Authorize Imported File grid indicates how many files are pending
authorization
3. The Details link allows you to view the details of the imported file.
4. Select the desired file. In this example, click 108411997.

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Step Action
5. Process the file by using one of the following options:

Authorize - the content of the file is accurate and can be authorized.

Reject - the file should be rejected.

6. Decision: Please make a selection from the options listed below.

 Authorize

 Reject

7. Click the Authorize button.

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Step Action
8. Click the Confirm button.

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Step Action
9. Click the Return to Authorize Imported File worklist button.

Step Action
10. The payments in the file are submitted for further processing and the file is removed from the list.

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Step Action
11. This concludes the Authorize an Imported File of Payments topic.
End of Procedure. Remaining steps apply to other paths.

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Step Action
12. Click the Reject button.

Step Action
13. Click the scrollbar.
14. Select the reason to reject the file. In this example, click Incorrect Debit account number.

15. Click the Confirm button.

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Step Action
16. Click the Return to Authorize Imported File worklist button.

17. The payments in the file are submitted for further processing and the file is removed from the list.

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Step Action
18. This concludes the Authorize an Imported File of Payments topic.
End of Procedure.

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Payment Services
Payment Services allows you to create a service request on payments that have been released to Citi. In addition
to creating new payments service from this menu, the users will be able to view and take action on all the pending
payment services transactions based on their entitlements.

Create a New Cancel Payment Service Request

A Cancel Payment service request allows you to request Citibank to cancel a payment for certain payments that
are waiting to be processed. You can create a cancel payment request for the following types of payments: Funds
Transfer, Book Transfer, ACH Credit/GIRO, ACH Debit, Drawdown/Chargewire, and Advice to Receive, Tax
Payment, or Window Payment.

To create a Cancel Payment Service Request to stop the processing of a payment, follow the steps below:

Step Action
1. Point to the Payments menu.

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Step Action
2. Click the Input New Payments Services Request menu option.

Step Action
3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to create a new cancel
payment service request.
4. Click the Processing Location lookup button.

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Step Action
5. Select the desired branch. In this example, click 600.

6. Click the Payment Services lookup button.

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Step Action
7. Select the desired payment transaction. In this example, click TEST ATR 1.

8. Click the Select button.

9. The details fields populate based on the selected payment.

10. The Payment Service Request Type is automatically defaulted to Cancel Payment.
11. The Reset button clears all previously entered values so you can start over with the payment
service.

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Step Action
12. Click the Continue button.

Step Action
13. The View Transactions Details link enables you to view the payment details.
14. The Cancel button allows you to cancel the service request without saving.

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Step Action
15. Click the Submit button.

Step Action
16. Click the OK button.

17. This concludes the Create a New Cancel Payment Service Request topic.
End of Procedure.

Submit a Payment Service Request

CitiDirect BE® allows you to submit a payment service request that has been previously saved.

In this topic, you will submit a payment service request that was previously saved.

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Step Action
1. Point to the Payments menu.

Step Action
2. Click the To Submit/Modify menu option.

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Step Action
3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to submit a payment service
request.
4. Select the desired service request. In this example, click the first request listed.

5. Click the View Details button.

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Step Action
6. Click the Submit button.

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Step Action
7. Click the OK button.

8. The selected service request is submitted for further processing and the grid is refreshed.

Step Action
9. This concludes the Submit a Payment Service Request topic.
End of Procedure.

Authorize or Delete a Payment Service Request

The To Authorize worklist contains payment service transactions that are ready for authorization. The transactions
can be selected and authorized by an entitled user. During the authorization process payment services can be
authorized or deleted.

CitiDirect BE® supports nine levels of authorization. If your organization requires multiple authorizations, service
transactions remain accessible in the To Authorize grid until they pass all required authorizations.
Your access profile determines whether or not you are entitled to authorize payment services and the transactions
you can authorize. If you submitted or previously authorized the payment service, you cannot authorize it.

You will be able to authorize or delete a payment service request using the below steps.

Step Action
1. Point to the Payments menu heading.

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Step Action
2. Click the To Authorize link.

3. Click the Select All checkbox to act on all payment service requests at once.

Step Action
4. Select the desired service request. In this example, click Cancel Payment.

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Step Action
5. Process the payment service request by using one of the following options:

Authorize - the service request is accurate and can be authorized.

Delete - the service request should be deleted.

6. Decision: Please make a selection from the options listed below.

 Authorize

 Delete

7. Click the Authorize button.

Step Action
8. Click the OK button.

9. The selected service transaction is submitted for further processing and the grid is refreshed.
10. This concludes the Authorize or Delete a Payment Service Request topic.
End of Procedure. Remaining steps apply to other paths.
11. Click the Delete button.

12. Enter the desired information into the Reason field. Enter "Service request is not needed.".

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Step Action
13. Click the OK button.

Step Action
14. Click the OK button.

15. The selected service transaction is deleted from the system and the grid is refreshed.
16. This concludes the Authorize or Delete a Payment Service Request topic.
End of Procedure.

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Delete a Payment Service Request

CitiDirect BE® allows you to delete a payment service request that is not needed.
Following the below steps, you will be able to delete a payment service request that is not needed.

Step Action
1. Point to the Payments menu.

Step Action
2. Click the To Submit/Modify menu option.

3. Select the desired payment service request. In this example, click AUG26 TEMP2.

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Step Action
4. Click the Delete button.

5. Enter the desired information into the Reason field. Enter "Duplicate service request.".

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Step Action
6. Click the OK button.

Step Action
7. Click the OK button.

8. The status of the service request is changed to Deleted and it goes through no further processing.
9. This concludes the Delete a Payment Service Request topic.
End of Procedure.

View the Details of a Payment Service Request - To Submit/Modify

You can view the details of payment service requests to which you are entitled from the To Submit/Modify
worklist.
Following below steps, you will be able to view the details of a payment service request from the To
Submit/Modify worklist.

Step Action
1. Point to the Payments menu.

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Step Action
2. Click the To Submit/Modify menu option.

Step Action
3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to create a payment from a
template.
4. Click the ACCEPT button.

5. Point to an Information icon.

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Step Action
6. When you point to the Information icon, a tooltip appears that displays basic details about the
service request.
7. Click the scrollbar.
8. Click the Other Actions button.

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Step Action
9. The Enter/View Comments link allows you to view existing and enter new comments for the
payment service.
10. The View Transaction History & Subsequent Flow link allows you to view the history and view
the steps the payment service must still go through.
11. The View Error Messages link allows you to view any errors associated with the service.
12. The View Warning Messages link allows you to view any warnings associated with the service.

Note: The View warning Messages link is only enabled when there is at least one warning
message.
13. Click the scrollbar.
14. Select the desired payment service request. In this example, click COMP03.

15. Click the scrollbar.

16. Click the View Details button.

17. The Payment Services Details screen displays information about the selected payment service.

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Step Action
18. Click the scrollbar.

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19. Click the Submit/Modify Worklist button.

20. This concludes the View the Details of a Payment Service Request - To Submit/Modify topic.
End of Procedure.

View the Details of a Payment Service Request - View All

You can view the details of payment service requests to which you are entitled from the View All summary grid.
Utilizing below steps, you will be able to view the details of a payment service request from the View All
summary grid and from the detail page.

Step Action
1. Point to the Payments menu heading.

Step Action
2. Click the View All Payments menu option.

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Step Action
3. Point to the Information icon.

Step Action
4. When you point to an information icon, a tooltip displays basic details about the service request.
5. Click the scrollbar.
6. Point to the Warning/Error icon.
7. The payment service request error is displayed in a tooltip.

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Step Action
8. Click the Other Actions button.

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Step Action
9. The Enter/View Comments link allows you to view existing and enter new comments for the
payment service.
10. The View Transaction History & Subsequent Flow link allows you to view the history and the
steps the payment service must still go through.
11. The View Warning Messages link allows you to view any messages associated with the service.

Note: The View warning Messages link is only enabled when there is at least one warning
message.
12. Click the scrollbar.
13. The Transaction Reference Number is a link that takes you to the detail form for the selected
payment service.
14. Select the desired payment service request. In this example, click 2864000007XXXX.

15. Click the scrollbar.

Step Action
16. Click the View Details button.

17. The Payment Services Details screen displays information about the selected payment service.

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Step Action
18. This concludes the View the Details of a Payment Service Request (View All) topic.
End of Procedure.

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Template Management
The Template library in CitiDirect BE® allows you to create, modify, and authorize the templates that are used to
create payments.

Create a New Outgoing Payment Template

CitiDirect BE® allows you to create outgoing payment templates for any outgoing payment method you have
access to. Your entitlements determine if you can create payment templates. You will be able to create a new
outgoing payment template for a book transfer payment.

Step Action
1. Point to the Payments menu heading.

Step Action
2. Click the Create New Outgoing menu option.

3. Click in the Template Name field.

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Step Action
4. Enter the desired information into the Template Name field. Enter "WEEKLY TEMPLATE".
5. Template Groups allow you to organize templates into meaningful categories for reporting
purposes.
Click the Template Group button.

6. Select the desired template group. In this example, click PREFORMAT-PREFORMAT.

7. Click the Template Type button.

8. The Template Type determines which data elements will be pre-approved before a payment is
created using the template. There are four types available.

Editable Template – No validation of data elements is performed. When a transaction is created,

most data items may be overwritten.
Full-Limited Modifications – Complete transactions that have passed all applicable validations.
Most data items are protected from being overwritten.
Predefined Beneficiary – May be either a complete or partial transaction in which only the
beneficiary related data items have been validated. These fields may not be overwritten when a
transaction is created.
Restricted Beneficiary – Complete transactions that have passed all validations. However, only the
beneficiary information is protected from being overwritten.

Step Action
9. Select the desired template type. In this example, click Full - Limited Modifications.

10. The Mark as Favorite icon allows you to designate a template as a favorite.

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Step Action
11. The Maximum Allowable Amount field allows you to set a limit to the dollar amount for
transactions created with this template.
12. If your client preferences specify a default debit account number, it will be automatically entered
in the Debit Account field. If it doesn’t, or if you need to change the account number, you can
either enter a new account number or select one from the debit account number lookup.
13. Click in the Payment Currency field.

14. Enter the desired information into the Payment Currency field. Enter "eur".

Step Action
15. Click the Debit Account Lookup button.

16. Select the desired debit account. In this example, click 12592XXXX.
17. Click the Payment Method button.

18. Select the desired payment method. In this example, click Book Transfer.

19. When clicked, the Refresh Account Balance icon updates the debit account balance with the latest
information. The date and time stamp also updates to reflect when the data was retrieved.

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Step Action
20. Click in the Payment Amount field.

21. Enter the desired information into the Payment Amount field. Enter "100".
22. When clicked, the Reset button resets all previously entered values so you can start over with the
payment.
23. Click the Continue button.

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Step Action
24. The payment details will differ depending on the selected payment method. Enter the remaining
payment details. In this example, the details will be entered for you.
25. Click the scrollbar.

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 Step Action
26. The Cancel button allows you to cancel the template without saving.
27. Click the Submit button.

Step Action
28. Click the Ok button.

29. The template moves to the next stage in the process per your flow control requirements.
30. This concludes the Create a New Outgoing Payment Template topic.
End of Procedure.

Create a New Incoming Payment Template

CitiDirect BE® allows you can create incoming payment templates for any incoming payment method you have
access to. Your entitlements determine if you can create payment templates.
You will be able to create a payment template for an advice to receive payment, utilizing the below steps.

Step Action
1. Point to the Payments menu heading.

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Step Action
2. Click the Create New Incoming menu option.

3. Click in the Template Name field.

4. Enter the desired information into the Template Name field. Enter "Advice to Receive".
5. Template Groups allow you to organize templates into meaningful categories for reporting
purposes.
Click the Template Group button.

6. Select the desired template group. In this example, click PREFORMAT-PREFORMAT.

7. Click the Template Type button.

8. The Template Type determines which data elements will be pre-approved before a payment is
created using the template. There are three types available.
Editable Template – No validation of data elements is performed. When a transaction is created,
most data items may be overwritten.
Full - Limited Modifications – Complete transactions that have passed all applicable validations.
Most data items are protected from being overwritten.
Predefined Beneficiary - May be either a complete or partial transaction in which only the
beneficiary related data items have been validated. These fields may not be overwritten when a
transaction is created.
9. Select the desired template type. In this example, click Editable Template.

10. The Mark as Favorite icon allows you to designate a template as a favorite.

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Step Action
11. The Maximum Allowable Amount field allows you to set a limit to the dollar amount for
transactions created with this template.
12. Click in the Payment Currency field.

13. Enter the desired information into the Payment Currency field. Enter "EUR".
14. Press Tab.

Step Action
15. If your client preferences specify a default credit account number, it will be automatically entered
in the Credit Account field. If it doesn't or if you need to change the account number, you can
either enter a new account number or select one from the credit account number lookup.
16. Click the Credit Account Lookup button.

17. Select the desired credit account. In this example, click 12592XXXX.
18. Click the Payment Method button.

19. Click the Advice To Receive list item.

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Step Action
20. When clicked, the Refresh Account Balance icon updates the debit account balance with the latest
information. The date and time stamp also updates to reflect when the data was retrieved.
21. Click in the Payment Amount field.

22. Enter the desired information into the Payment Amount field. Enter "100".
23. When clicked, the Reset button resets all previously entered values so you can start over with the
payment.
24. Click the Continue button.

25. Enter the remaining payment details. In this example, the details will be entered for you.

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Step Action
26. Click the scrollbar.

Step Action
27. The Cancel button allows you to cancel the template without saving.

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Step Action
28. Click the Submit button.

Step Action
29. Click the Ok button.

30. The template moves to the next stage in the process per your flow control requirements.
31. This concludes the Create a New Incoming Payment Template topic.
End of Procedure.

Authorize, Send to Repair, or Reject a Payment Template

When payment templates are ready for authorization, they are listed in the Templates To Authorize grid, where
they can be authorized, sent for repair, or rejected by an entitled user.

Your entitlements determine whether or not you can authorize payment templates. If you created or previously
authorized the template, you cannot authorize it.
With the help of below steps, you will authorize, send to repair, or reject a payment template.

Step Action
1. Point to the Payments menu heading.

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Step Action
2. Click the To Authorize menu option.

3. Click the scrollbar.

4. Select the desired payment template. In this example, click 1310TSSPSIT3ZMWFULL.

5. Process the template by using one of the following options:

Authorize - the content of the template is accurate and can be authorized.

Send to Repair - the template contains an error and must be returned to the originator for
correction before it can be authorized.

Reject - the template should be deleted.

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Step Action
6. Decision: Please make a selection from the options listed below.

 Authorize

 Send to Repair

 Reject
7. Click the Authorize button.

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Step Action
8. Click the OK button.

9. The selected template is authorized and the grid is refreshed.

10. This concludes the Authorize, Send to Repair, or Reject a Payment Template topic.
End of Procedure. Remaining steps apply to other paths.

Step Action
11. Click the Send to Repair button.

12. Click in the Reason field.

13. Enter the desired information into the Reason field. Enter "Template Type should be restricted.".

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Step Action
14. If you selected more than one template to send to repair the reason entered applies to all templates
selected. If the same reason shouldn’t apply to all selected templates you must submit them
separately.
15. Click the OK button.

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Step Action
16. Click the OK button.

17. The selected template is submitted for further processing and the grid is refreshed.
18. This concludes the Authorize, Send to Repair, or Reject a Payment Template topic.
End of Procedure. Remaining steps apply to other paths.
19. Click the Reject button.

20. Click in the Reason field.

21. Enter the desired information into the Reason field. Enter "Template is not needed.".

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Step Action
22. If you selected more than one template to reject the reason entered applies to all templates
selected. If the same reason shouldn’t apply to all selected templates you must submit them
separately.
23. Click the OK button.

Step Action
24. Click the OK button.

25. The selected template is submitted for further processing and the grid is refreshed.

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 Step Action
26. This concludes the Authorize, Send to Repair, or Reject a Payment Template topic.
End of Procedure.

Modify/Repair a Payment Template

CitiDirect BE® allows you to modify or repair templates as needed. If a template is being modified, it cannot be
used to create any payments until the modification process is complete.

Library records can have up to two versions, a processed version, and a pending version (Input, Invalid, or
Authorization Required). A pending version of a library record is always the result of update made to the
processed version. If two versions are present, the one in the processed state cannot be modified until the pending
version is processed or deleted.
By following blow steps, you will be able to modify a payment template that has been sent for repair.

Step Action
1. Point to the Payments menu heading.

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Step Action
2. Click the To Submit/Modify menu option.

3. Click the scrollbar.

Step Action
4. Click the scrollbar.

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Step Action
5. Point to the Error and Warning Message Indicator icon for the template you want to modify. In
this example, point to 0109SG02.
6. When you point to the Error and Warning Message Indicator icon, the reason the template was
sent to repair appears in a tooltip.
7. Click the scrollbar.
8. Select the desired template. In this example, click 0109SG02.

9. Click the View Details button.

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Step Action
10. Click the scrollbar.

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 Step Action
11. Make the desired changes to the template. In this example, the Beneficiary Account Type will be
modified for you.
12. Click the Submit button.

Step Action
13. Click the Ok button.

14. The payment moves to the next stage in the process per your flow control requirements.
15. This concludes the Modify/Repair a Payment Template topic.
End of Procedure.

Delete a Payment Template

You can delete payment templates as needed in CitiDirect BE®. When you delete a template, the system changes
the status to Deleted and it can no longer be used to create payments.
You can follow the below steps to delete a payment template that is no longer needed.

Step Action
1. Point to the Payments menu.

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Step Action
2. Click the To Submit/Modify menu option.

Step Action
3. Select the desired template. In this example, click 1310TSSPSIT3UGXFULL.

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Step Action
4. Click the scrollbar.
5. Click the Delete button.

Step Action
6. Enter the desired information into the Reason field. Enter "Not needed.".

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Step Action
7. Click the OK button.

Step Action
8. Click the OK button.

9. The template is deleted and the grid is refreshed.

10. This concludes the Delete a Payment Template topic.
End of Procedure.

View the Details of a Payment Template

CitiDirect BE® allows you to view the details of all payment templates that you are entitled to, regardless of the
template's status.
Below steps will help you to view the details of a payment template from the summary grid and from the detail
page.

Step Action
1. Point to the Payments menu heading.

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Step Action
2. Click the View All Templates menu option.

3. By default, the View All Templates grid displays all payments templates to which you are entitled
that have a status of Processed. You can use search criteria to view additional templates. See the
Search for Data in a Summary Grid topic for more information.
4. The Error and Warning Message Indicator field displays the appropriate icon if the template has an
error, a warning message, or an error and a warning message.
5. The Template Name field contains a link that takes you to the details of the selected template.

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Step Action
6. The Last Used Date column indicates the last time the template was used to create a payment.
7. Select the desired template. In this example, click 123456.

8. Click the View Details button.

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Step Action
9. The details page displays all details for the selected template. The details will differ depending on
the template selected.
10. Click the scrollbar.

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Step Action
11. The Delete button allows you to delete the selected template. Once deleted, the template can no
longer be used to create payments.
12. Click the All Templates Worklist link to return to the previous page.

13. This concludes the View the Details of a Payment Template topic.
End of Procedure.

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Self Service
Service Requests
The Service Requests service class available through CitiDirect BE® provides you with the capability to send free-
format messages directly to branches 24 hours a day, seven days a week. In addition to sending a new Service
Request from the Service Request tab (accessed from the Self Service menu), you will additionally be able to
view and/or take other actions on pending Service Requests, based on your entitlements.

Create a New Service Request

CitiDirect BE® allows you to create service requests.

Step Action
1. Point to the Self Service menu heading.

Step Action
2. Click the Create New Service Request menu.

3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to create a new service
request.

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Step Action
4. Click the Account Number Lookup button.

5. Select the desired account number. In this example, click 266054633XXX.

6. The Account Name and Currency fields auto populate based on the selected account number.

Step Action
7. Click in the Service Request Reference Number field.

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Step Action
8. Enter the desired information into the Service Request Reference Number field. Enter
"REQUEST123".
9. Click in the Attention To field.

10. Enter the desired information into the Attention To field. Enter "TESTUSER".
11. Click in the Bank Reference field.

12. Enter the desired information into the Bank Reference field. Enter "SR0890".
13. Click in the Description field.
14. Enter the desired information into the Description field. Enter "Please check account balance.".

Step Action
15. Click the scrollbar.

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Step Action
16. The Save button allows you to save a draft of the service request. This draft will have a status of
Input until you submit it.
17. The Cancel button will cancel the service request without saving and will delete all information
from the screen.
18. Click the Submit button.

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 Step Action
19. Click the Ok button.

20. The service request moves to the next stage in the process per your flow control requirements.
21. This concludes the Create a New Service Request topic.
End of Procedure.

Save a Service Request as a Draft

The CitiDirect BE® Service Request functionality allows you to save a service request as a draft to be submitted at
a later time.

Step Action
1. Point to the Self Service menu heading.

Step Action
2. Click the Create New Service Request menu option.

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Step Action
3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to create a payment from a
template.
4. Click the Account Number Lookup button.

5. Select the desired account number. In this example, click 266054633XXX.

6. The Account Name and Currency fields’ auto-populate based on the selected account number.
7. Click in the Service Request Reference Number field.

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Step Action
8. Enter the desired information into the Service Request Reference Number field. Enter
"NEWSERVICE01".
9. Click in the Bank Reference field.

10. Enter the desired information into the Bank Reference field. Enter "REF01".
11. Click the scrollbar.

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Step Action
12. Click the Save button.

Step Action
13. Click the Ok button.

14. The service request is now saved and has a status of Input. The service request will remain in this
status until you submit it.

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15. This concludes the Save a Service Request as a Draft topic.
End of Procedure.

Modify/Repair a Service Request

In CitiDirect BE® you can modify service requests with a status of Input, Invalid, or Repair Required. Modifying
a previously submitted service request forces it back to its original state and it will need to pass through the
approval process again.

Step Action
1. Point to the Self Service menu heading.

Step Action
2. Click the To Submit/Modify menu option.

3. The To Submit/Modify grid displays service requests with a status of Input, Invalid, or Repair
Required. The requests that are displayed are based on your entitlements.
4. Select the desired service request. In this example, click 1809SSSIT3.

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Step Action
5. Click the View Details button.

6. When accessed from the To Submit/Modify grid, the Service Request Details page allows you to
make the necessary changes. In this example, you will modify the Test Amount.
7. Click in the Test Amount field.

8. Enter the desired information into the Test Amount field. Enter "500".

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Step Action
9. Click the scrollbar.

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Step Action
10. Click the Submit button.

Step Action
11. Click the Ok button.

12. This concludes the Modify/Repair a Service Request topic.

End of Procedure.

Authorize, Send to Repair, or Delete a Service Request

When service requests are ready for authorization, they are listed in the To Authorize grid, where they can be
selected and authorized by an entitled user. During the authorization process, service requests can be authorized,
sent to repair, or deleted.

CitiDirect BE® supports nine levels of authorization. If your organization requires multiple authorizations, service
requests remain accessible in the To Authorize grid until they pass all required authorizations.

Your access profile determines whether or not you are entitled to authorize a service request and which requests
you can authorize. If you submitted or previously authorized a service request, you cannot authorize it.

Step Action
1. Point to the Self Service menu heading.

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Step Action
2. Click the To Authorize menu option.

3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to authorize a service request.
4. The To Authorize grid displays the service requests to which you are entitled.
5. Select the desired service request. In this example, click

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Step Action
6. You can authorize from the summary screen, but in this instance, you will do so from the detail
screen.
7. Click the View Details button.

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Step Action
8. The Service Request Details screen displays the detailed information of the service request for you
to review.
9. Process the service request by using one of the following options:

Authorize – the service request is accurate and can be authorized.

Send to Repair – the service request contains an error and must be returned to the originator for
correction before it can be authorized.

Delete – the service request should be deleted.

10. Decision: Please make a selection from the options listed below.

 Authorize
Send to Repair
 Delete

 Delete
11. Click the Authorize button.

Step Action
12. Click the OK button.

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Step Action
13. The service request moves to the next stage in the process per your flow control requirements.
14. This concludes the Authorize, Send to Repair, or Delete a Service Request topic.
End of Procedure. Remaining steps apply to other paths.
15. Click the Send to Repair button.

16. Enter the desired information into the Reason field. Enter "The test amount is incorrect.".

Step Action
17. Click the OK button.

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Step Action
18. Click the OK button.

19. The service request is sent to the repair queue for the originator to make corrections.
20. This concludes the Authorize, Send to Repair, or Delete a Service Request topic.
End of Procedure. Remaining steps apply to other paths.
21. Click the Delete button.

22. Enter the desired information into the Reason field. Enter "The service request is no longer
needed.

Step Action
23. Click the OK button.

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Step Action
24. Click the OK button.

25. The service request is deleted and is no longer processed.

26. This concludes the Authorize, Send to Repair, or Delete a Service Request topic.
End of Procedure.

Release, Send to Repair, or Delete a Service Request

CitiDirect BE® allows you to select service requests and release them for processing. Service requests that are
ready for release can be found in the To Release grid. During the release process, service requests can be released,
sent for repair, or deleted.

Your access profile determines if you are entitled to release payments.

Step Action
1. Point to the Self Service menu heading.

Step Action
2. Click the To Release menu option.

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Step Action
3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning
message will appear. You must accept the warning message in order to authorize a service request.
4. The To Release grid displays the service requests to which you are entitled to release.
Step Action
5. Select the desired service request. In this example, click

Step Action
6. You can release service requests from the summary screen, but in this instance you will do so from
the detail screen.

Click the View Details button.

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Step Action
7. The Service Request Details screen displays detailed information about the selected service
request.
8. Process the service request by using one of the following options:

Release – the service request is accurate and can be released.

Send to Repair – the service request contains an error and must be returned to the originator for
correction before it can be released.

Delete – the service request should be deleted.

9. Decision: Please make a selection from the options listed below.

 Release
 Send to Repair
 Delete

10. Click the Release button.

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Step Action
11. The service request is released.

Click the OK button.

12. This concludes the Release, Send to Repair, or Delete a Service Request topic.
End of Procedure. Remaining steps apply to other paths.
13. Click the Send to Repair button.

14. Enter the desired information into the Reason field. Enter "Incorrect test amount.".

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Step Action
15. Click the OK button.

Step Action
16. The service request is sent to the repair queue for the originator to make corrections.

Click the OK button.

17. This concludes the Release, Send to Repair, or Delete a Service Request topic.
End of Procedure. Remaining steps apply to other paths.

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Step Action
18. Click the Delete button.

19. Enter the desired information into the Reason field. Enter "Duplicate service request.".

Step Action
20. Click the OK button.

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Step Action
21. The service request is deleted and no longer processed.

Click the OK button.

22. This concludes the Release, Send to Repair, or Delete a Service Request topic.
End of Procedure.

Delete a Service Request

CitiDirect BE® allows you to delete service requests that have not yet reached the Released status.

Step Action
1. Point to the Self Service menu heading.

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Step Action
2. Click the To Submit/Modify menu option.

3. The To Submit/Modify grid displays service requests with a status of Input, Invalid, or Repair
Required. The requests that are displayed are based on your entitlements.
4. Select the desired service request. In this example, click 000.

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Step Action
5. Click the Delete button.

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 Step Action
6. Enter the desired information into the Reason field. Enter "This service request is no longer
needed.".
7. Click the OK button.

Step Action
8. If you selected more than one service request to delete, the reason entered applies to all service
requests selected. If the same reason shouldn’t apply to all selected service requests, you must
submit them separately.
9. Click the OK button.

10. The service request is deleted and is no longer processed.

11. This concludes the Delete a Service Request topic.
End of Procedure.

View the Details of a Service Request

CitiDirect BE® allows you to view the details of those service requests, to which you are entitled, regardless of its
status from the View All screen.

Step Action
1. Point to the Self Service menu heading.

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Step Action
2. Click the View All menu option.

3. The View All grid displays all service requests to which you are entitled.
4. The first column in the grid may contain an error or warning icon.
5. Point to the error icon.

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Step Action
6. When you point to the icon, the appropriate message displays in a tool tip.
7. Click the scrollbar.
8. Click the Other Actions button.

9. The Enter/View Comments link allows you to view existing or enter new comments for the service
request. See the Enter or View Comments topic in the online help outline for more information.
10. The View Error Messages link allows you to view any error messages that may be associated with
the service request.

Note: The link is only enabled when there is at least one message for the service request.
11. Click the scrollbar.
12. Select the desired service request. In this example, click 0501501.

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Step Action
13. Click the View Details button.

14. The Service Request Details screen displays all details of the service request in a view-only
format.
15. Click the Return to View All link.

16. This concludes the View the Details of a Service Request topic.
End of Procedure.

Print the Details of a Service Request

CitiDirect BE® allows you to print the details of a service request from the View All page.

Step Action
1. Point to the Self Service menu heading.

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Step Action
2. Click the View All menu option.

3. The View All grid displays all service requests to which you are entitled.
4. Select the desired service request. In this example, click 082501.

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Step Action
5. Click the View Details button.

6. The Service Request Details page displays all details of the service request in a view-only format.
7. Click the Print button.

8. The Service Request Details appear in a new window.

9. Click the Print button.

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Step Action
10. Select the desired printer settings. The settings that are available will vary depending on your
computer setup.
11. Click the OK button.

12. The document prints to your selected printer.

13. This concludes the Print the Details of a Service Request topic.
End of Procedure.

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