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MVA SCRIPT

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218 views3 pages

Change

MVA SCRIPT

Uploaded by

chimkandi908133
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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MVA FRONTING SCRIPT

(MOTOR VEHICLE ACCIDENT)

Greetings:

Hello this is mike speaking from Accidental Claims Helpline.


How are you doing today? / How are you?

Reason of Call:

1. The reason for my call is to inform you that, we have been reported
about that you were involved in an auto accident in the last couple
of years. and the compensation amount for being innocent at the
time accident, hasn’t been delivered yet Is this correct?
(IF YES CONTINUE – IF NO REBUTTAL)

I’m sorry to hear that. (Sympathy)

2. Do you remember how long ago you had this accident? was it
between last 2 years
(IF BEFORE 2021 HANG UP , OTHERWISE CONTINUE)

3. Did you speak to any attorney about this accident?


(IF YES DO ASK IF HE/SHE SIGNED UP WITH HIM/HER OR JUST TALKED)

IF HE/SHE TALKED THEN CONTINUE OTHERWISE HANGUP)


Consent:
So it looks like you are eligible to get compensation at no cost out of your
pocket, so let me get you connected to our specialist. Would that be OK?

REBUTTALS

Q1: Where did you get this information from / what are your sources?
Answer: We gather this information from different sources like CCTV
Cameras, hospitals, surgeries & police stations.

Q2: I did not have any accident.


Answer: I am not talking about a major car accident. It can be a minor one
where someone bumped into your car. Also, I am not talking about you only;
it can be any one with in your family member.

Q3: What is this compensation for?


Answer: This compensation is for being innocent at the time of accident as it
was not your fault. We help you with your car repairs & personal sufferings.

Q4: You are calling me and you should have this information?
Answer: It actually works the other way around; we work under data
protection act and for your privacy & security, we have been furnished with
limited details and we have to verify these details over this recorded line.

Q5: Where are you guys based?


Answer: We are based in Houston Texas. We have a network of attorneys in
the STATES who are aligned with us to entertain our clients.

(Address: 3020 Stress ford Street, Suite 180, Houston TX 71008)

Q6: I am not interested / I don’t want to talk about it?


Answer: There is no harm giving it a try, as you are not losing anything out
of your pocket. Either you win the case and get the money or you lose
nothing. As we are working on No_Win_No_Fee basis. I suggest you must
give it a try, what do you think?

Q7: Are you calling me from My Insurance Company?


Answer: We are not an insurance company. We are accidental claims
helpline & act as a separate entity. We help you connect with attorneys so
they can guide you for your pending compensation.

IMPORTANT:

If customer asks you something that you are not sure about. Always say:

“I am not sure about this and I do not want to give you any false
information. Let me pass you to my supervisor so he can address your query.
“

*************************************************************************************

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