Aloft Raleigh

2100 Hillsborough Street Raleigh, NC 27607 USA

Phone: +919-828-9900 | www.aloftraleigh.com

Important Hotel Arrival Information, Policies and

Announcements
Check-out this important information before you check-in.

Be in the know so you can mix & mingle during your stay at Aloft Raleigh. We’re committed to enhancing all our
guest’s experiences through technology & design, these policies help us do just that.

Getting Here and Parking

Aloft Raleigh is ideally located directly across from North Carolina State University, a half-mile to the Cameron
Village shopping center for wonderful restaurants and shopping and 1.8 miles from City Center. Before you Stay
& Play at Aloft Raleigh, review directions on how to get here.
“Step by Step Directions”
There are three options for coming to check-in,
including parking in front of the hotel, coming into
our lower garage on one side of the hotel, located on
Enterprise Street, or coming onto the Upper Deck on
the other side of the hotel, located on Maiden Lane.

Be sure to follow these directions:

• If you are heading west on Hillsborough
Street from downtown, the first street on the
right, before you pass the hotel and located
next to Subway is Maiden Lane which will
grant you access to the upper parking deck –
this deck does not require key access, as it is
also available for guests who are dining in Parking for Special
one of the restaurants adjacent to the hotel Events/Weekends
downstairs.
As we are located on the outskirts of downtown
• If you are heading west on Hillsborough close to the night life Raleigh has to offer, our
Street from downtown, the second street on location is a popular place to stay for those who
the right, after passing the first entrance of want a taste of downtown, but don’t want to be
the hotel is Enterprise Street. If you take a tangled up in all the noise. If parking fills up on the
right at the light, the parking garage will be upper deck and in the garage downstairs, adjacent
on your right side – if you have not checked to the hotel on Maiden Lane is a gravel lot which
in yet, you will push the button next to the we utilize for overflow parking which is accessible
key pad to call the front desk and gain access to guests from 5pm on Fridays until Mondays at
to the lower deck. After you have checked in, 7am. There is a $10 fee for parking.
your key will grant you access to the lower
deck.
• If you are heading east on Hillsborough Safety and Security
Street, going towards downtown, at the To ensure the well-being of our guests, the
Intersection of Hillsborough Street and following policies are in place: Only guests and
Enterprise Street, you will turn left at the Talent have access to guest floors. Deliveries,
light onto Enterprise Street and the parking including food, must be met at the Front Desk. The
deck will be on your right – if you happen to upper parking deck and lower garage are attached
miss this entrance, if you take the to the hotel. As they do not connect, you can only
roundabout and come back down access each one off the different sides of the hotel.
Hillsborough Street, you can turn right onto We suggest parking in front of the hotel or in the
Maiden Lane to access the upper deck, or lower garage for ease with unloading your items to
right onto Enterprise Street to access the bring them in the hotel, as our luggage carts are
lower deck. located on the first floor of the hotel. For the safety
• If you are heading North, from Clark Avenue, of all guests and Talent, room keys are only
down Enterprise Street, on your left, the provided to guests whose name is on the
lower parking deck will be on your left-hand reservation, verified with a government issued ID.
side.
Hotel Policies
ADA Compliant Pet Policy
Aloft Raleigh welcomes all pups alike! We don’t
The hotel is compliant with the Americans with
have any breed restrictions but do ask the pups to
Disabilities Act (ADA). ADA-compliant guest rooms
be 40 lbs. or less. So, bring along your companion
options include king rooms with roll-in accessible
– we’d love to welcome them! There is a $20 pet
showers, queen rooms with 2 beds and accessible
fee per night up to $100 for the entire stay.
tubs, king rooms with hearing accessibility and
queen rooms with 2 beds and hearing accessibility.
Smoking & Candle Policy
Extra Bedding We’re a 100% smoke free environment – no butts
about it! We kindly ask that you follow our no-
While we don’t have any rollway beds, we do offer
smoking rules, as there is a $250 fee for smoking in
a limited availability of blowup mattresses. Please
any areas of the hotel. In addition, the burning of
contact the hotel on the day of arrival to check
candles in the hotel is prohibited as well, and there
availability. If you’ve booked a king room, we do
is a $250 fee for the burning of candles within any
offer rooms with 2 queen beds – you may inquire
areas of the hotel.
about switching room types and will we do our
best to accommodate your needs. In addition, all
our suites offer a sofa bed.

Age Requirements Policy

Guests must be a minimum of 21 years of age to
check into the hotel. Kids are always welcome, as
long as there are adults around too! At least one
occupant of each Aloft room must be 21 years or
older. A valid government-issued ID is required
upon check-in to check into the room.

Connecting Room Availability

Traveling together with family or friends? Our Aloft
Raleigh provides a limited availability of connecting
rooms. We offer king rooms that connect to queen
rooms and queen rooms that connect to another
queen room. We cannot guarantee the availability
of these room, but we will do our very best to
accommodate this and will put you and your
family/friends as closely as possible if we are
unable to meet the connecting room request.
Make sure to call the hotel when you reserve your
rooms so we can help with your request!
 check-out, but if we are unable to grant a late
Arrivals and Departures checkout, we can always store your luggage until
Check in: 3PM | Check out: 12PM you’re ready to go!

ID Requirements
For security purposes, valid photo identification is
required at check-in. Acceptable forms of ID
include: a driver’s license, passport, government
ID, and/or proof-of-age card. Photo identification
must also match the name that is on the
reservation to be able to check-in as well as receive
any additional keys to the room.

Early Departure
If you have a sudden change of schedule and need
to cut out early, stop by the front desk. We’ll do
our best to settle your bill, but we may have to
charge you for the full reservation. Payment Procedures
Check Policy
Early Arrival We apologize for any inconvenience, but we don’t
Check in begins at 3pm and your Aloft room will be accept personal checks for payment.
ready and waiting. Eager to get in earlier? Just call
prior to arrival or ask at the front desk to try and Cash Acceptance / Card at Arrival Policy
set up an early check-in – we’ll do our best to find While guests are permitted to pay with cash for the
you a room that’s ready. There are no guarantees, reservation, we accept cash payments upon
as it depends on the previous guests and our departure only. A valid credit or debit card is
housekeeping schedule – if we can’t squeeze you in required at check-in to cover all charges for all
early, we’ll be happy to hang onto your luggage in guests. The card will be authorized at time of
the meantime. check-in for room + tax plus incidentals (an
estimated amount of $50). The amount is only a
Late Arrival hold unless the room has not been paid for, in
While check-in begins at 3pm, you do not have to which the balance would deduct from the held
arrive exactly then. As long as there is a guaranteed amount and the rest will fall off your card after
form of payment on file, your reservation is held up checkout. The hotel cannot accept responsibility
until the end of the night – please call and notify for overdraft charges resulting from holds placed
the front desk if you plan to arrive later in the on a debit or credit card – it is suggested to use a
evening so that the reservation is not cancelled or credit card for the preauthorized hold. The hold
penalized for not arriving. placed on the card is released when you check-out
and it depends on your financial institution as far
Late Checkout as how long it takes to be returned to you. If you
Feel free to sleep in, as check-out time isn’t until would like to pay for your stay with cash, please let
12pm. Looking to stick around a bit longer? Let the the front desk know when you check out.
front desk know and we’ll try to accommodate this
request. There’s no guarantee of an available late
EMV/CHIP and PIN Credit Card Policy Guest Laundry
Please be aware this hotel is EMV/Chip & PIN ready We have a washer and dryer available for guest use
and your credit card’s PIN may be necessary for on the 5th floor of the hotel. They are coin
you to check-in to the hotel. If you are not aware of operated, and we can provide change at the front
the PIN for credit card, or are unsure if your card desk – if you don’t have any cash on hand, there is
requires a PIN, please contact the financial an atm on the 2nd floor close to the front desk for
institution that issued your credit card for clarity your convenience! It is $2 to wash, and $2 to dry. If
and to secure your PIN. Please also be aware that a you need laundry detergent, we have some for
debit/check card will hold your funds differently purchase in our Re: Fuel area for $1 a box. We offer
than a credit card. A debit/check card will dry cleaning with same-day delivery – hours of
immediately place a hold on funds in your checking operation vary. Please reach out to the front desk
account. The hotel cannot accept responsibility for to inquire about the availability of our dry-cleaning
overdraft charges resulting from holds places on a services.
debit/check card account.
Extra Amenities
Paying for Someone Else’s Reservation While traveling, sometimes we forget a toiletry
There are times where guests want to pay for item or two, but no worries – we’ve got you
someone else’s stay; therefore, should you make a covered! The front desk has complimentary items
reservation that you would like to pay for but you available for you upon request such as dental kits,
are not the individual that will be actually staying shaving kits, lotions, soaps, shower caps and
here, you will need to complete a credit card sewing kits based upon availability. Should you
authorization form before check-in. Please call the need any of these items, please call down to the
hotel directly for a secure link to complete the front desk and let us know so that we can prepare
form digitally. Please remember due to security these items for you to pick up! In addition to these
reasons, we are required to have this completed complimentary items, we do have additional items
before check-in and are unable to take card for purchase in our Re:Fuel area – the front desk
numbers over the phone. can provide you with more information regarding
what additional items we have available for you to
purchase.