FROM: Electronia Customer Service Dear Electronia Customer Service,
TO: New customer I am writing in response to your email
SUBJECT: Thank you for your purchase dated June 9th.
SENT: June 9, 10:21 A.M. I would like to complain about some
problems that I have encountered. The
Thank you for purchasing a Power Speed printer first issue is that it took me three
at Electronia. We hope that you are satisfied with minutes to print a single sheet of
both the printer you bought as well as the paper, which is below my expectations
customer service you received. If you have any . Moreover, I wasted valuable time
problems with the printer, please contact us via frequently handling paper jams while
the Internet at our company's homepage. Thank using the printer, which was very
you! inconvenient for me. Therefore, could
I exchange the other model of
Respond to the e-mail as if you are a customer. printer ? I wonder if I have to pay any
In your e-mail, describe TWO problems that you extra fees.
have had with the printer and make ONE Please contact me as soon as possible.
request for information. Best regards,
Trang
From : Premier Landscaping Dear Landerson Law Offices,
To : Landerson Law Offices I am writing in response to your email
Subject : Customer satisfaction dated June 4th regarding customer
Sent : July 24th , 11 : 02 a.m satisfaction.
Your office recently stopped using a company I have several reasons for making the
for your gardening and landscaping needs. decision to cancel your services.
Customer service is very important to us. So, we Firstly, your company offers fewer
would like to hear from you please tell us why activities compared to other
you canceled your service and how you think we competitors in the market. Secondly,
might better yourself our customers in the future. the quality and time of work doesn’t
meet my demands. Therefore, I
Respond to your email. In your email, provide 2 suggest your company to use the up -
reasons and make one suggestion to – date technology and machines,
which improve your productivity.
I hope the information would be
helpful.
Best regards,
Trang
Diversify the landscaping
offerings by adding lawn care
services and patio , walkways
installation.
FROM: Louisa Johnson, Restaurant Manager Dear Louisa Johnson,
TO : All Restaurant Employees
Subject : Ways to increase business I am writing in response to your email
Dear restaurant employees, regarding ways to increase business. I
came up with some ideas to attract
As you know we are trying to increase business more customers and increase our
here at the restaurant please send me ideas for restaurant sales. Firstly, why don’t
ways we can attract new customers. I’d you generate customer feedback
appreciate it if you could submit your surveys? Therefore, we can make
suggestions by next week. informed decisions to improve their
Louisa Johnson dining experience. Secondly, many
Restaurant Manager customers tend to order more
appetizers and desserts with the main
Respond to the email as if you work at a course, so I suggest diversifying the
restaurant. In your email, make THREE menus. This would be helpful for
suggestions them to have more options to place
orders. Finally, we can provide
discounts or vouchers for groups
including three or more people.
I hope my suggestions would
be helpful.
Best regards,
Trang
Host events or promotion such
as live music, holiday specials
to generate buzz and appeal to
new customers to try our
restaurant.
Offer a loyal program where
customers can earn rewards to
encourage patrons to visit more
frequently.
Offer delivery service or online
ordering option . So, they eat
the food from our restaurant
without leaving their homes.
24. orchestral performance ( provide Dear Chole West,
information) I am writing in response to your email
dated October 10th regarding Sattle
Symphony Orchestra
I would like to provide you with some
information. Firstly, the concert will
be held at 7:30 p.m on Friday the
23rd . Secondly, tickets are available
from all major ticketing outlets for
just $25 per person. Finally, we are
pleased to inform you that we have
also prepared a few beatiful arias.
I hope the information would be
helpful.
Best regards,
While you are watching the performance,
Trang
please keep in mind that taking pictures is
The Orchestra is giving this
not allowed
concert to raise funds for children
If you have a large group, you might be
with disabilities in Seattle.
reserved your tickets in advance.
Tickets can be purchased in person
from staff, or online through
www.concertcity.com or at box
office
The ochestra will be performed by
renowed musicians
10. meeting ( suggest) Dear Ken M,
I am writing in response to your email
dated January 15th regarding meeting.
I have some issues that I would
discuss on the meeting. First, I would
like to talk about the parking spot. I
find it is inconvenient for staff
because they waste the huge amount
of time and money to find and pay for
a parking spot. Second, I want to
discuss our company renovation. This
would increase job satisfaction and
make comforts for employees. Finally,
we plan to launch the new product, so
why don’t we discuss the new
campaign to attract more customers?
I hope my suggestions would be
helpful.
Best regards,
Trang
