TOTAL QUALITY
MANAGEMENT
Introduction to TQM
■ Total Quality Management (TQM) is a comprehensive approach that
focuses on improving the quality of products and services through
continuous refinement of processes.
■ It involves all departments and employees in an organization working
together to enhance customer satisfaction and meet their needs
effectively.
■ TQM is a philosophy that places quality at the core of the organization’s
objectives and operations.
Importance of TQM
■ Customer satisfaction Continuous improvement Employee involvement Cost reduction Decision making
Brand reputation Supplier relationship risk management Innovation and adaptability Competitive
advantage
Principles of TQM
■ Customer focus
■ Continuous improvement
■ Employee involvement
■ Process approach
■ Fact based decision making
■ Relationship management
Key concepts of TQM
■ Quality leadership Quality planning Quality control Quality improvement Customer
satisfaction Supplier quality management
TQM Tools & Techniques
■ Quality circle Six Sigma Statistical process control PDCA cycle Failure mode and
effects analysis (FMEA)
TQM Implementation
Challenges in
Steps to implement TQM implementing TQM
■ Create a TQM plan ■ Resistance to change
■ Establish quality policy ■ Lack of leadership commitment
■ Define quality standards ■ Resource contra tints
■ Implement quality system ■ Training & Development needs
■ Train employee ■ Continuous improvement culture
■ Encourage employee involvement ■ Performance Measurement &Metrics
■ Measure & Analyze perform ■ Sustaining Momentum
■ Implement continuous Improvement ■ Communication challenge
■ Review & Improve ■ Managing Expectations
■
Success factors to implement TQM
■ Leadership commitment Employee involvement Customer focus Continuous
improvement Training and education Process management Supplier relationship
Data- driven decision making Employee recognition Benchmark
Benefits of TQM
■ Improved quality and productivity Enhanced customer satisfaction and loyalty Cost
savings and waste reduction Competitive advantage
Conclusion
Overall, the conclusion of TQM is that it is a holistic approach to quality management
that can lead to significant improvements in organizational performance and
competitiveness. However, successful implementation requires strong leadership,
commitment from all levels of the organization, and a culture that values quality and
continuous improvement.
Thank you.
